Customer reviews of europaband

9,3 /10

Based on 4 363 published reviews

5 3 596 82% 4 413 9% 3 123 3% 2 75 2% 1 156 4%

Summary of reviews

The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.

Reviews 1 and 4 stars

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Yolanda C.

Published on 23/03/2024 à 12h39 following a purchase from 12/03/2024

Correct order

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Carole G.

Published on 18/03/2024 à 07h19 following a purchase from 06/03/2024

Very good order management Fast and efficient

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Nathalie S.

Published on 17/03/2024 à 13h48 following a purchase from 07/02/2024

Great customer service even if the product did not meet all expectations

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Philippe M.

Published on 15/03/2024 à 11h27 following a purchase from 14/02/2024

Error on my order

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Nicolas G.

Published on 31/05/2023 à 11h45 following a purchase from 13/05/2023

delivery OK, site can be improved on the presentation of the product rendering

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Nicolas G.

Published on 28/05/2023 à 18h47 following a purchase from 29/03/2023

I would have liked to be able to order other products in batches of 50. No problem navigating the site.

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Joney E.

Published on 28/05/2023 à 13h40 following a purchase from 02/04/2023

Very practical for events and good value for money.

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Leila G.

Published on 23/05/2023 à 10h23 following a purchase from 05/04/2023

at the top

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Justine G.

Published on 22/05/2023 à 15h47 following a purchase from 25/03/2023

The bracelets are very pretty and were delivered on time! However, they damage very quickly!

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Philippine S.

Published on 17/05/2023 à 17h18 following a purchase from 22/04/2023

Delivery not on schedule. A week late, but before the event so it's fine.

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Sitou M.

Published on 05/05/2023 à 18h27 following a purchase from 04/05/2023

Thank you for the fast shipping and processing of our order.

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Franck R.

Published on 28/04/2023 à 15h38 following a purchase from 13/03/2023

Very disappointed with my last order, I received chokers with anti-strangling collars that won't come off. The plastics are of poor quality.

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Gwenaelle V.

Published on 19/04/2023 à 15h02 following a purchase from 07/04/2023

Items as ordered, prompt delivery.

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Christian G.

Published on 05/04/2023 à 08h47 following a purchase from 24/03/2023

For text entry, the site is a little complicated for validation.

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Pva Twirling B.

Published on 23/03/2023 à 08h03 following a purchase from 20/03/2023

quick service

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Baptiste D.

Published on 17/03/2023 à 21h16 following a purchase from 24/02/2023

very good site

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Philippe L.

Published on 15/03/2023 à 17h11 following a purchase from 09/02/2023

Hello bracelets ordered for a restocking completely different colors

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Response from europaband Published on 16/03/2023

Hello, Sorry to hear that the color is not exactly the same as your last order. Can you e-mail us some photos so that we can pass on the problem to the workshop?

Franck G.

Published on 03/03/2023 à 09h29 following a purchase from 31/01/2023

Fast service. Meets our expectations.

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Christophe D.

Published on 01/03/2023 à 10h53 following a purchase from 21/12/2022

Ras very good site

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Raïssa G.

Published on 25/02/2023 à 17h03 following a purchase from 29/01/2023

On the plus side, ordering was quick and straightforward.
After-sales service is easy to contact. On the points to improve; The color, on the site it is stated that the colors are fluorescent when they are just bright.
The branding itself is good, but could have been slightly larger in relation to the space on the bracelet. Nevertheless, overall, we're satisfied with the quality of the bracelets and will be ordering more in the future.

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Elodie P.

Published on 22/02/2023 à 13h10 following a purchase from 22/12/2022

The delivery arrived 15 days late and at the wrong address. We did not receive them in time for the event.

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Quentin C.

Published on 21/02/2023 à 21h21 following a purchase from 24/12/2022

Received quickly and well made

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Noah C.

Published on 21/02/2023 à 12h30 following a purchase from 20/12/2022

Parcel never arrived, no news since.

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Response from europaband Published on 21/02/2023

Hello, Can you give us the reference number of your order to see where the problem is? Did you send an e-mail to customer service to let us know about the problem? We look forward to hearing from you.

Fred D.

Published on 20/02/2023 à 17h57 following a purchase from 16/02/2023

very well

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Angelique L.

Published on 13/02/2023 à 10h09 following a purchase from 02/02/2023

good product

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Valérie J.

Published on 16/01/2023 à 11h26 following a purchase from 22/12/2022

Receipt of invoice not immediate. Good contact with advisors.

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Charles D.

Published on 24/11/2022 à 15h31 following a purchase from 11/10/2022

1 month delivery for a chosen service, 1 to 3 days for delivery. Since the matter was brought to the attention of customer service, there has been no response from them.

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Vanesa S.

Published on 24/10/2022 à 16h32 following a purchase from 18/10/2022

Both the delivery and the customer service response was fast.

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Thierry M.

Published on 19/10/2022 à 10h58 following a purchase from 27/09/2022

practical site...

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Ainhoa R.

Published on 19/10/2022 à 08h03 following a purchase from 29/09/2022

The quality of the bracelets is good. Our shipment was not going to arrive when we needed it and when we contacted the company they solved it right away and the package arrived on time.

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Florian S.

Published on 18/10/2022 à 18h48 following a purchase from 07/09/2022

Bracelets as indicated, but I received white bracelets when I had ordered fluorescent yellow ones.

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Nicolas F.

Published on 18/10/2022 à 17h11 following a purchase from 29/09/2022

A little disappointed with the delay between payment and delivery date After satisfactory dialogue by e-mail Order compliant

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Hervé R.

Published on 16/10/2022 à 13h35 following a purchase from 26/09/2022

Product conforms to order despite a shipping problem that was quickly resolved by customer service. Satisfied with my first order from Europaband.

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Christian G.

Published on 01/10/2022 à 13h41 following a purchase from 22/09/2022

Intuitive site and fast delivery, good for a first-time customer.

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Association V.

Published on 30/09/2022 à 14h10 following a purchase from 26/09/2022

Postage a little high. Too bad there's no option for simple mail rather than Chronopost.

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Tristan Q.

Published on 22/09/2022 à 11h20 following a purchase from 09/08/2022

Fine

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Thomas N.

Published on 19/09/2022 à 12h31 following a purchase from 25/08/2022

Well-organized site. The personalization tool (for bracelets in particular) could benefit from being more intuitive.

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Claude J.

Published on 16/09/2022 à 11h47 following a purchase from 31/08/2022

on-time delivery

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Acheteur Vérifié

Published on 05/09/2022 à 17h11 following a purchase from 06/06/2022

I received my ribbon order after my event!!!!!!!! I HAVE ALREADY ASKED FOR A REFUND OF MY CHRONOPOST BUT WITHOUT A DEPOSIT...................

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Acheteur Vérifié

Published on 05/09/2022 à 11h53 following a purchase from 08/06/2022

We placed an order for 250 fabric bracelets with Express Delivery D+4 on June 8th. The order only arrived on June 22, 10 days late, and we had no way of tracking it. We had chosen Express delivery to receive them as soon as possible and were very disappointed by the delay. We wrote to customer service on June 30 to ask for a commercial gesture, given the difference in price between the bracelets in classic delivery (0.64€/unit for 250 pieces) and those in express delivery (1.00€/unit for 250 pieces). Unfortunately, we never received a reply. The bracelets were beautiful and of excellent quality, but the customer and order follow-up left a lot to be desired.

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