Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 363 published reviews
5 3 596 82% 4 413 9% 3 123 3% 2 75 2% 1 156 4%

Summary of reviews

The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2022
I have not received my package and no one can tell me where it is ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2022
time not respected, items missing on delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2022
I ordered bracelets 3 weeks before an event I'm organizing, I never received my order and I still haven't been reimbursed, unheard of even if it's related to delivery (which is supposed to take 24h at 10€), they haven't been able to solve any problem with their partner.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2022
Responsiveness and reliability
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/07/2022
the order did not arrive on the date mentioned, we had to make a new purchase, double cost.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
The prices are very attractive and delivery times were respected. However, the last bracelets were slightly bent over.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2022
The workshop "forgot" our order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2022
Very simple Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2022
It's a shame not to have a preview before printing, but the team is responsive, shipping is very fast, quality is good, I recommend it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/06/2022
I ordered vinyl bracelets and received paper ones! No answer on the phone or to my complaint email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
Hello, a sheet of 10 in Lagoon is missing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2022
Good responsiveness and compliant product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
Fast, efficient delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/05/2022
Navigation on the site is very simple and easy to understand. The information is clear and concise. And the ordering and shipping time is short.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
RAS, just the payment conditions imposed (payment before shipment)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Varieties and ease for creating bracelets
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/06/2022
Order not received yet the deliveryman noted delivered but nothing received ..and no trace of chrono poste super
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/05/2022
They are as I expected to receive them
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2022
Hebert
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/05/2022
They do not send the graphic proof before, they do not center the engraving, ...
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 18/05/2022
I was asking nicely to be sent the invoice of my order with my company's cif, and they never attended me. It is as if there was no one on the other side.
Company not recommended at all
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2022
I'm not happy, because UPS didn't deliver my order, I'm still waiting... They say they left it in the mailbox but nothing arrived in my hand, I'm disappointed.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 22/05/2022
They sent me different bracelets than the ones I ordered. They did NOT respond to my request for a refund.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
Delivery slightly delayed, products as expected.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2022
We paid when we ordered, delivery times not respected (delivered after the event!) Unreachable on the phone No reply to my messages No professional sense HONEST I STRONGLY DISCARD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2022
I would have liked more communication about the final proof, and nobody answered the phone, but overall I was satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
Perfect and fast, that's what I expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2022
Easy-to-use site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
Pleasant exchange, present interlocutors
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2022
Quality bracelets, but the wait was a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2022
Fast delivery and identical bracelets to order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2022
ALL CLEAR.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
I decided to order from europaband because of the quality of the products and the fast delivery the site offered. After 10 days and no news, I contacted the brand on the site, then by e-mail, then by telephone. I asked if it was possible to cancel the order, since the bracelets would arrive after my event. It's not possible. Production hasn't started, but it's impossible to cancel. Incomprehensible.
In the end, I didn't receive my bracelets in 10 or even 14 days, but 3 weeks later! I lost more than 300€ and gained 400 bracelets which are of no use to me.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2022
bracelet not in conformity with the visuals sent, ink smudges on the back, cut-outs in the middle of the visuals! for an express order I'm disappointed, the normal order is of better quality! it's a shame!
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Response from europaband
Hello, You ordered 150 bracelets in express which we made you in the urgency (24h instead of 4 days). Following our discussions, you received 163 bracelets as mentioned on the phone. The rest of the bracelets supplied were offered to you as they had defects (due to the rush in production, absence of quality control).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2022
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2022
It's ok
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/03/2022
Delayed delivery - we were afraid right up to the last moment that we wouldn't receive the bracelets we ordered for the Féria d'Arles. Without these bracelets we wouldn't have been able to work properly. So average average even if the result is satisfactory.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/04/2022
Not bad bracelets, we will have to try them and see the result. Non-compliance: * * Before any printing, we will send you by email a mock-up of your order with your file ** Text according to your website. where is that email? you never sent it. I wrote you an email with a photo of my previous bracelets to see how the two logos were placed, email without reply. in short. You have sent the bracelets with only one logo without attending to the customer's requests.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2022
Please note that lead times can be quite long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2022
well
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