Customer reviews of europaband

we ordered places for galas and the numbering of the bracelets did not follow; the fault fell back on us under the pretext that we did not specify it at the time of the order we do 6 galas a year for 20 years and it's the first time there is no logic; too bad we wanted to work with a French company

Good exchanges to finalize the order which is delivered quickly, but the products, not sufficiently protected, arrived damaged. Customer Service does not respond to the complaint. Very disappointed.

No respect for the order, I ordered express 48h, the delivery was made to a pickup point, and they didn't even wait and sent it back to the sender. Europaband asked me to pay for the order again, so a price of 800€

Order request identical to the previous one but color not respected. No alert on the color difference that may occur without pantone transmission.

Since the products were not delivered as ordered.

Very poor print quality, I have filed a complaint and I am waiting for their response.

To be a company that makes cards, I sent them the logo of my festival and they couldn't print it... they had to refund me and do it with another company

The bracelets do not have the clasp we ordered! We ordered bracelets with a reusable snap closure ring, but the bracelets we received have the plastic closure with teeth, which makes them neither adjustable nor reusable...

I don't arrive on time, breach of delivery deadlines

Not usable

I ordered badges, the thickness of the cardboard is too thin... so for the price, I am disappointed. Also, I asked if there were cords, I was never answered and there were no cords!!

We did not receive the requested content

too many colors, does not match the color on your site

This review concerns the CARRIER! After receiving a delivery message while WE WERE AT HOME AT THE TIME OF DELIVERY, we check our mailbox: NOTHING! We call to find out where our package is: over 23 EUROS IN PHONE CHARGES (THANK YOU!!!) and we still don't know more... After several days, a neighbor (same house number as us but DIFFERENT STREET and DIFFERENT NAME) brings us our package, luckily he didn't keep it!!! For a package that was supposed to be handed over in person WITH CODE, UNACCEPTABLE!!! Moreover, the carrier had our mobile number (certainly eager to finish his route to go home), it's so much easier to put the package in another mailbox, the customers just have to figure out how to retrieve it. But these same customers also work and have other things to do!

package not received lost?

Order arrived with defects, I suggested to reorder by paying but simply with a discount which was refused by saying that everything was compliant.

Hello, The deadline was not respected. We received the wrong package. Not much tracking. No compensation offered.

A bug told me that my order was not placed. I received an email from EUROABAND saying payment error. So I placed an order again. 3 hours later I received a new email from EUROABAND telling me that the first order was actually placed so they charged me for both orders. I sent the screenshots to EUROABAND to explain. They still printed both orders pretending not to see the email. They do not want to issue a refund. Also, the second order was cheaper because I did not take the BAT option. But on my bank statement, it appears that they charged me the same price even though the order and the invoice are cheaper, outrageous.

Indicated in several places that I wanted the numbered bracelets from 1 to 300 and you haven't done it.

Order RMPOIHRIN We placed the order on August 18 and no one is responding about its status. We need it URGENTLY

The deadline is not announced. Despite several exchanges with customer service, no date has been provided, more than a month and a half of waiting for lanyards, delivery the day before the event jeopardized its proper preparation. No commercial gesture has been proposed.

Tokens do not match the photo of the quote and refuse to take my complaint into account and offer me a 10% discount while I was asking for the reprinting of the tokens because the print is illegible

Before starting the production of my order, it would have been helpful to inform me that the design requested in the quote was not feasible. Instead of paying for nothing in the end. You are losing customers because as a member of my student office, I will not recommend you for the following years.

Customer service is terrible

I put a QR code in the design, due to the poor quality of the print it could not be read.

Total failure to meet the deadline. Chaotic delivery of a product different from the order. Very poor communication.

The product was faulty, and they did not respond when I mentioned it.

An error was made on the proof while my order was correct, I had to place a second express order with very high shipping costs without any commercial gesture.

Order delay

At the time I am writing, I still have not received my order.. I am quite worried I absolutely need them for Thursday, July 10 without fail!

Great, thank you

My order was not fulfilled according to the order form and it was not delivered on time.

For the moment, they charged me too much, I am writing you an email and I am still waiting for a response and the refund.

Following an error on the received order, I have been waiting for 10 days for my return to be taken into account. Customer service is completely unhelpful and refuses any phone exchange.

Hello, I am not satisfied. I ordered 250 pink silicone bracelets and only received 150. Can you send me 100 silicone bracelets as ordered? Thank you, Laurence Le Gal.

The attachments of the bracelets are a problem!!

I placed an order and I am disappointed with the quality of the keychains received... The result is not like the photo, it barely looks like fabric, as soon as you slightly bend the keychain, it keeps its shape and gets a crease... I don't think they will last long.... And unknowingly, they put a border on the creation that was not desired.

They did not deliver on time and do not accept the return of the item

Unfortunately, the ordered goods were of very poor quality, very blurry. And the customer service leaves much to be desired.

Lost order, several phone calls to explain the problem. In short, not great. And I haven't seen the quality of the bracelets yet.