Customer reviews of europaband

Following an error on the received order, I have been waiting for 10 days for my return to be taken into account. Customer service is completely unhelpful and refuses any phone exchange.

Hello, I am not satisfied. I ordered 250 pink silicone bracelets and only received 150. Can you send me 100 silicone bracelets as ordered? Thank you, Laurence Le Gal.

The attachments of the bracelets are a problem!!

I placed an order and I am disappointed with the quality of the keychains received... The result is not like the photo, it barely looks like fabric, as soon as you slightly bend the keychain, it keeps its shape and gets a crease... I don't think they will last long.... And unknowingly, they put a border on the creation that was not desired.

They did not deliver on time and do not accept the return of the item

Unfortunately, the ordered goods were of very poor quality, very blurry. And the customer service leaves much to be desired.

Lost order, several phone calls to explain the problem. In short, not great. And I haven't seen the quality of the bracelets yet.

Not at all satisfied. The print quality is poor. Still waiting for a solution but without success.

Wrong color delivered !!!

Do not take into account customer requests Do not link the quote information with the order preparers

non-compliant order

I am not satisfied at all.. at minute 1 I wanted to modify the order and I couldn't... no one answered me or gave me an option... they charged me and that's it

I received an order with the completely wrong bracelet color. My first order arrived with the correct bracelet color, but my second order with the same design and colors placed few months later arrived with 600 bracelets of a completely wrong color. I asked to reprint them with the correct color or send me a refund as I had an event to launch my company, but the customer support of europaband replied that is not their fault because in the comment section I did not specify the pantone. I replied that at the time of the creation of the wristband on the website, when I have to select the colour it asks me for a HEX code, not a pantone. You should be asking directly for the Pantone during the creation of the design, and not putting a note saying that is recommended to write it down in the comments. No additional replies from Europaband. I will not order again from this company, and will not recommend it to my network.

THEY DO NOT MEET DELIVERY DEADLINES!

absolutely not what was ordered and then stupid answers, that's just not acceptable

Logo not legible, poor quality

Hello I had ordered light blue bracelets with white printing. I received the blue bracelets but with a different color print. This is my disappointment, can you do anything if my customer is not satisfied? Sincerely Pascal VERNHES

I ordered 200 bracelets. I even paid for the revision of the order, and I pointed out on 2 occasions that the color of the phrase on the bracelet was black. They sent it wrong, with the color blue. I would not repeat.

Not what I expected

Alas, last year we were delighted, but this year everything went wrong. It can happen, but ... this time it was rude: I was delivered a file that didn't correspond to the proof, and after a complaint I was told that they were basing themselves on what was written on the invoice (look for the mistake, it seems to me that the proof is authentic). To compensate, I'm offered a 50% refund, which is better than nothing, even if it's still 50% too much for products that are already in my garbage can, or awaiting mystery delivery! It's a shame, even though the prices are excellent and some people (Monique) go out of their way to offer a personalized service.

The wristbands were of very poor quality, the ink was all smudged and they also did not answer the complaint.

fast delivery, the cords are top notch but the plastic sleeves arrived all folded and unusable. Mail sent on receipt with photos but no return.

It wasn't my name on the order form but my association's email address, not easy to negotiate with the delivery company.

A SCAM, DO NOT ANSWER THE PHONE, THE ORDER DOES NOT ARRIVE ON TIME, AND DO NOT GIVE SOLUTIONS, IF YOU WANT TO THROW MONEY THIS IS YOUR SITE

Before placing an order, I was assured that it would arrive in time for the event. As it turns out, they arrived 4 days after the event. Not only that, but the bracelets were not what I ordered. On top of that, I receive no response from customer service even though I call and write to them. Disappointed.

I paid for an express delivery service (calling ahead and making sure it was so I was paying almost double for the order) and it arrived when I no longer needed it 5 days after the agreed day. They have not solved anything (I ask for compensation for the difference of the extra cost).

The order arrived wrinkled, the print is of VERY BAD QUALITY, you can see all the print pattern in the ink. I am very dissatisfied.

I received the parcel three days after my service and had to collect it from the GLS carrier.

Very long wait for product design and delivery.....

Where are my paid products?

Very bad experience. I paid for the BAT option, but it was automatically validated without being asked. In addition, I have been waiting more than 10 days to be contacted to find a solution that has my contact details.

Still nothing received

Fast and good

Fast and efficient

Not as ordered, yellow bracelet with a white stripe. Not great.

The first order was lost, the second came too late. What can I say about that. I haven't got the money back yet either. I'll probably have to take care of it myself. So all in all, absolutely subterranean.

The bracelets arrived in black and white when clearly the invoice showed a picture of the bracelet in color. I will claim

Never received

Very bad experience. Deadlines not met, no news. No customer service. Would not recommend.

Late delivery