The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
The people are extremely nice, only my ups delivery at 22 euros the next day was not respected by the carrier. It's a shame...
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Response from europaband
Hello, Sorry for the inconvenience. You ordered on July 1 and UPS tried to deliver on July 2 at 13h25. According to them you were not available and they dropped off your order at the nearest parcel relay as indicated by e-mail. When your order is shipped you receive an e-mail with the tracking link to check the delivery status. Sorry again if you lost a few days.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Nothing to report
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Supplement paid for fast delivery which arrived after everyone else's.
I'm still waiting for reimbursement of the extra charges paid for priority processing.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/04/2020
The product is of high quality and very pleasant, but the follow-up of the order and the management of deliveries was laborious... Even in difficult times, it's a duty to inform customers of any delays or difficulties encountered.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/04/2020
An order that takes an extremely long time to arrive without any in-process information
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Delivery time not respected
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/04/2020
Order received very late on 06/06 with no advance notice of the delay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
easy to use
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/03/2020
Order finally arrived after more than a month. Products as ordered.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2020
Practical, easy-to-use site. The team is always available and ready to help with any problem!
The only drawback was a delay in production, so we didn't get the bracelets in time for our event.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/03/2020
Delivery arrived later than announced...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
Very easy to access
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/03/2020
efficient and very fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
perfect customer service response listens without problem. easy to navigate site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2020
perfect order but delivery 2 weeks late
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Smooth exchanges with Europaband teams.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 24/02/2020
I liked it a lot, the page is a little complicated at first, for the budget issue, but once you understand the process goes well. The delivery was super fast.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/02/2020
The printing is not perfect. It's a shame, because the deadlines are great!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2020
Quality of the fabric for the bracelets not top.... average rendering, I ordered thinking it was 1 'gros grain' fabric, I'm disappointed by the rendering. On the other hand, delivery times were respected.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 09/02/2020
All in order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Website
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2020
Fast delivery, professional customer service, but I'm satisfied with the product I ordered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2020
Easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/01/2020
Pleasant site with good product visualization and customization
Within approx. 20 days Products correspond to order Exchange with quick proof of delivery Perfect delivery
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Comprador verificado
Rating: 4 out of 5
following a purchase from 03/12/2019
Too bad the messages are in English
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Response from europaband
Good morning, It is true that this can be a problem, We will fix the problem, Thanks for your help, Best regards
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Product conforms, delivery time top, but very bad communication from UPS in the tracking of the package.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 18/11/2019
The color of the bracelet is different from the one we ordered
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Response from europaband
Good morning, We are sorry for your comment, it is true that sometimes the color can vary a little bit. In order to get a result as close as possible, please give us the Pantone code of the desired color. Do not hesitate to contact us when this kind of thing happens, so we can find a solution together. Regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2019
Attractive site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
merchandise received conforms to the site and delivery time respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
Hello, Very easy to access and use. It's a shame not to be able to preview an order with printing and an imported file.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Fast, but for another order I'll ask the DTP department for better print visibility.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2019
The production time is a little long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/11/2019
Fast, efficient, good quality, good contact, responsive Quote/order management on the site could be improved
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2019
Shipping costs far too high
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
No problem.
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