Customer reviews of europaband

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Acheteur vérifié

Rating: 2 out of 5

Published on 26/07/2022 à 19h57 following a purchase from 22/07/2022

Did not take my comments into account

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Comprador verificado

Rating: 2 out of 5

Published on 19/07/2022 à 12h06 following a purchase from 10/07/2022

I don't like the image quality

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Acheteur vérifié

Rating: 2 out of 5

Published on 08/07/2022 à 15h41 following a purchase from 05/07/2022

Quality is not good

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Acheteur vérifié

Rating: 2 out of 5

Published on 23/05/2022 à 09h40 following a purchase from 09/05/2022

Hello, As explained in my e-mail, we have received our order. I just wanted to inform you that the bracelets do not conform to the validated proof. I had asked for the logo to be as close as possible to the adhesive strip, and this is the proof that I validated. Unfortunately, this was not the case. And that's out of 21,000 wristbands ordered!

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Acheteur vérifié

Rating: 2 out of 5

Published on 04/05/2022 à 20h53 following a purchase from 02/05/2022

Why two simply because I ordered bracelets and the postage was more expensive than the product.

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Acheteur vérifié

Rating: 2 out of 5

Published on 05/01/2022 à 15h54 following a purchase from 22/12/2021

The products are fine, but delivery was delayed and the after-sales service was unresponsive and unreachable by phone.

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Acheteur vérifié

Rating: 2 out of 5

Published on 04/01/2022 à 11h19 following a purchase from 24/12/2021

still no order

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Response from europaband Published on 04/01/2022

Hello, according to the UPS tracking system, your order has been delivered and picked up at the parcel centre you selected when you placed your order.

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Comprador verificado

Rating: 2 out of 5

Published on 26/10/2021 à 11h54 following a purchase from 18/10/2021

The logo was very very small on the bracelet and the paper is thinner than other bracelets.

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Acheteur vérifié

Rating: 2 out of 5

Published on 24/09/2021 à 08h07 following a purchase from 19/09/2021

Very disappointed because the logo I sent does not appear on the bracelets.

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Acheteur vérifié

Rating: 2 out of 5

Published on 10/08/2021 à 12h17 following a purchase from 20/04/2021

Delivery time not respected and unfortunately no information from customer service... our order would have been sent to another customer! In addition, on receipt some badges did not work.

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Acheteur vérifié

Rating: 2 out of 5

Published on 09/08/2021 à 09h10 following a purchase from 15/07/2021

Quite good, however I do not find it normal when two orders are placed 2 minutes apart and you send 1 package that includes both orders and you do not deduct the transport of 1 order.

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Acheteur vérifié

Rating: 2 out of 5

Published on 06/08/2021 à 15h04 following a purchase from 31/07/2021

J'ai pas reçu ce que j' ai commandé J'avais demander doré j'ai reçu blanc Et une partie de la phase n'a pas été écrite Mariage Armande et Jean- Paul le 18/09/2021 Il y a qu'une moitié

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Response from europaband Published on 06/08/2021

Hello, after checking your order, it turns out that you had ordered white bracelets with the personalization /"Armande & Jean-Paul le 18/09/2021/". I invite you to look at your invoice, the elements are notified there.

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Comprador verificado

Rating: 2 out of 5

Published on 29/06/2021 à 15h31 following a purchase from 19/05/2021

I RECEIVED IT VERY LATE, THEY LOST MY FIRST ORDER, THE COMMUNICATION WITH THEM IS HORRIBLE, THEY BARELY RESPOND TO EMAILS, YOU CAN'T CALL THEM ON OR ANSWER THE PHONE, AND THEY HAVEN'T MET THE DELIVERY TIME FOR THE REPLACEMENT EITHER.

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Acheteur vérifié

Rating: 2 out of 5

Published on 19/08/2020 à 01h35 following a purchase from 16/08/2020

The colors advertised and those received are not at all the same.

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Response from europaband Published on 19/08/2020

Hello, could you send us a picture of your product?

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Acheteur vérifié

Rating: 2 out of 5

Published on 11/06/2020 à 09h57 following a purchase from 28/04/2020

The product is of high quality and very pleasant, but the follow-up of the order and the management of deliveries was laborious... Even in difficult times, it's a duty to inform customers of any delays or difficulties encountered.

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Acheteur vérifié

Rating: 2 out of 5

Published on 11/06/2020 à 09h00 following a purchase from 27/04/2020

An order that takes an extremely long time to arrive without any in-process information

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Acheteur vérifié

Rating: 2 out of 5

Published on 11/06/2020 à 07h31 following a purchase from 27/04/2020

Order received very late on 06/06 with no advance notice of the delay.

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Acheteur vérifié

Rating: 2 out of 5

Published on 06/05/2020 à 16h25 following a purchase from 16/03/2020

Order finally arrived after more than a month. Products as ordered.

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Comprador verificado

Rating: 2 out of 5

Published on 29/10/2019 à 20h11 following a purchase from 30/09/2019

I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.

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Response from europaband Published on 30/10/2019

Dear Noelia, Thank you for your feedback. We are very sorry for the mishandling of your problem.We reshipped the missing bracelets.You could have contacted the sales team to find together a new solution for your order.We would have been happy to make up for the mistake.We apologize for the inconvenience.Best regards

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Comprador verificado

Rating: 2 out of 5

Published on 28/10/2019 à 17h20 following a purchase from 29/05/2019

my assessment is regarding the quality of the bracelet.

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Response from europaband Published on 29/10/2019

Dear customer, Thank you for your feedback. We are sorry to hear that the quality of our products did not meet your expectations. It is true that when the file has a lot of color like yours, the printing can sometimes lose a bit of quality. We will try to improve this point so that we will no longer send disappointing products.
We will try to improve this point so that we no longer send disappointing products. Best regards.

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Acheteur vérifié

Rating: 2 out of 5

Published on 14/08/2019 à 14h11 following a purchase from 21/07/2019

Delivery by UPS which leaves no notice of passage and which sends you by mail a dead link which informs you therefore nothing! The event having passed in the meantime, we lost our money, so we found something more serious and cheaper!

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Acheteur vérifié

Rating: 2 out of 5

Published on 14/07/2019 à 15h28 following a purchase from 12/06/2019

Delivered to a relay point without any notification, even though the package was to be delivered to the billing address.

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Acheteur vérifié

Rating: 2 out of 5

Published on 15/05/2019 à 11h04 following a purchase from 23/04/2019

I was supposed to be delivered in 2 to 4 days, but after a week I called (fortunately) to be told that my order would be delayed. In short, I was delivered after 2 weeks!

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Response from europaband Published on 15/05/2019

Mea Culpa, in this case it's our fault, your order was forgotten in the workshop. We'll give you a discount on your next order as compensation.

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Acheteur vérifié

Rating: 2 out of 5

Published on 05/05/2019 à 10h56 following a purchase from 12/04/2019

Not easy to create bracelet No patterns available

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Acheteur vérifié

Rating: 2 out of 5

Published on 05/03/2019 à 19h54 following a purchase from 12/02/2019

The bracelets (400) are splendid... Unfortunately, they don't come in the right size... Adult size instead of child size. This stops us in our tracks, and it's a real shame, because they're splendid!

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Acheteur vérifié

Rating: 2 out of 5

Published on 22/01/2019 à 09h02 following a purchase from 08/01/2019

There is a date announced when ordering, and I received it a week later ... this order was for an event, so I'm not satisfied at all.

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Acheteur vérifié

Rating: 2 out of 5

Published on 02/08/2018 à 20h11 following a purchase from 25/06/2018

The bracelets arrived late, rendering half of them useless.

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Acheteur vérifié

Rating: 2 out of 5

Published on 20/04/2018 à 19h26 following a purchase from 14/04/2018

Paper tears very quickly

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Response from europaband Published on 23/04/2018

Hello, Tyvek paper is tear-proof. Can you explain what happened to your bracelets?

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Acheteur vérifié

Rating: 2 out of 5

Published on 24/11/2017 à 08h06 following a purchase from 25/06/2017

Delayed shipment of order, no compensation offered.

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Acheteur vérifié

Rating: 2 out of 5

Published on 13/11/2017 à 22h50 following a purchase from 07/09/2017

The logo on the bracelet was missing for the 2nd edition... Very average commercial solution...

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Response from europaband Published on 16/11/2017

Hello, Sorry for the inconvenience, you did send us your logo for the first print but you didn't send us anything for your second order. We can give you a 10% discount on your next order if you wish.

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Acheteur vérifié

Rating: 2 out of 5

Published on 13/11/2017 à 20h00 following a purchase from 18/08/2017

Delivered on time, visual on the bracelet compliant. However, the quality of the clasp, for a festival bracelet, was deplorable. I don't need to tell you how much time was wasted at the counter locking the bracelets (which wasn't done systematically, so security is zero). Very disappointed overall.

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