The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
Order made by phone ....this one was recorded wrong so not all the right products at the reception and then impossible to rectify.... I phoned to try to rectify I was to call me back !!!!!!!!
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Response from europaband
Hello, All orders must be placed via our website independently to avoid problems. As you were having trouble, my colleague took care of it for you to help you and be of service. I can find no trace of any e-mail asking us to rectify certain elements of your order. Next time, we'll let you place your order online on your own, like all our other customers, since you're not satisfied with the help we've given you.
F
Francis L.
Rating: 3 out of 5
following a purchase from 12/01/2023
Could be clearer on payment steps.
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BERNARD G.
Rating: 3 out of 5
following a purchase from 27/11/2022
Not TOP
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NAOMIE D.
Rating: 3 out of 5
following a purchase from 25/08/2022
contact with the teams top only missing point, no proof or visual of the final result before validation of the order... for this order just one color ok, but if you want to do with a print it's blocking.
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Response from europaband
Hello, thank you for your feedback. Generally, when the files are impeccable, we don't do a proof to save you production time. But if we have any doubts about your file, our graphic designer will make a proof and send it to you by e-mail :)
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/08/2022
Lack of legibility on the site!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/08/2022
Fast delivery, but very average rendering quality
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/07/2022
Fast shipping
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2022
easy command to create when not using a personal file, just a shame not to see the design with a downloaded file
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 29/06/2022
The product is correct. Lack of more fluid communication with the customer.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/05/2022
Satisfactory order but reception too long although announced by fast mail, one week of difference between the mail of delivery and the real delivery!!!!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
Chronopost delivery service not serious. Delivery location not respected and far away, 2 re-delivery times,
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
good but impossible to put a logo
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
Although the delivery address was my home, I still did not see my parcel being delivered. I had to make a difficult search to find out that it had been delivered to a shop;
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
The site is good except to make the test model, no preview possible with the insertion of a logo or drawing.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2022
the person placing the bracelets in the envelope would have to know how to count to 500!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
No visuals to see how the product looks Lack of customization Otherwise fairly quick process
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2022
No consideration given to requests made in advance
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Compliant product of good quality, very fast delivery, unfortunately incomplete quantity.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 13/01/2022
on-time delivery
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2021
Surcharge for home delivery...but the parcel was not presented at home, but dropped off directly at the relay point!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2021
comment already made.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/11/2021
Delivery time of one week far too long, especially for an order paid for in advance. The service is not commensurate with the cost of advance payment. The alternative of payment via Paypal is not possible either, as Europaband charges the customer the fees they are contractually obliged to bear.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
I ordered 2000 printed bracelets, but the logo I'd put on them doesn't appear on the bracelet. I had remarked that I hadn't had a test to see if it matched my expectations.
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Response from europaband
Hello, I see that the logo was not imported via the "Send us your own file" tab but directly into the text box, which explains why it was not taken into account.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2021
A deliveryman who doesn't bother to ring the bell for a delivery costing almost 10€ ???? You have to drive 10 kms yourself to pick up your parcel, with time constraints.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
They didn't send me a proof before sending as planned, and as a result, the logo is off. Too bad, because the product looks great!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/10/2021
It's a pity it's not better indicated on the site that the bracelets are made of paper.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
On your site you say you send an e-mail to the customer to validate the order, which included an image. However, I never received anything and the order was validated directly. Misleading advertising? An oversight? That doesn't sound very serious! Fortunately, the product was delivered as ordered.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/09/2021
The experience has been good but the contact with them difficult I have sent several mails with doubt without response.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 12/09/2021
The logo is hidden by the bracelet itself. You would have to be even more lateral to not hide it.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2021
Order delivered on time but I find the shipping costs too high.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
Very random delivery. A direct contact with either you or UPS is made very impersonal by the use of "robot". This is very regrettable.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
Fine, but no email of a proof or at least a visual rendering of the file integration before manufacturing!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
This is the third time we've used europaband and for the first time we're disappointed, firstly because of the color of the bracelet, which we wanted to be gold and which is instead mustard, and secondly because of the delivery. I had specified the days and times of delivery but this was not respected.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/08/2021
0 delivery service! The driver calls me to tell me that he has too many customers to deliver and that he will leave my order in a relay point!!!! 10 € for a delivery like that you have to change service provider!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/07/2020
I had to call 3 times for my order to finally be shipped!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/06/2020
The people are extremely nice, only my ups delivery at 22 euros the next day was not respected by the carrier. It's a shame...
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Response from europaband
Hello, Sorry for the inconvenience. You ordered on July 1 and UPS tried to deliver on July 2 at 13h25. According to them you were not available and they dropped off your order at the nearest parcel relay as indicated by e-mail. When your order is shipped you receive an e-mail with the tracking link to check the delivery status. Sorry again if you lost a few days.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Nothing to report
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Supplement paid for fast delivery which arrived after everyone else's.
I'm still waiting for reimbursement of the extra charges paid for priority processing.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Delivery time not respected
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2020
Practical, easy-to-use site. The team is always available and ready to help with any problem!
The only drawback was a delay in production, so we didn't get the bracelets in time for our event.
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