Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 255 published reviews
5 3 509 82% 4 406 10% 3 120 3% 2 71 2% 1 149 4%

Summary of reviews

The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.

3 star reviews

Reset filters
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/02/2020
The printing is not perfect. It's a shame, because the deadlines are great!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2020
Quality of the fabric for the bracelets not top.... average rendering, I ordered thinking it was 1 'gros grain' fabric, I'm disappointed by the rendering. On the other hand, delivery times were respected.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Website
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/11/2019
The color of the bracelet is different from the one we ordered
Translated reviews
Response from europaband
Good morning, We are sorry for your comment, it is true that sometimes the color can vary a little bit. In order to get a result as close as possible, please give us the Pantone code of the desired color. Do not hesitate to contact us when this kind of thing happens, so we can find a solution together. Regards.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2019
The production time is a little long
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2019
Shipping costs far too high
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 26/09/2019
The quality of the product is good, but when ordering, it said that the order would be delivered in 15/20 days, and it took much longer. When the shipment arrived, we were not given any kind of notice to pick it up at the collection point, as we were not found at home on the day of delivery.
Translated reviews
Response from europaband
Dear Mari Pau, Thank you for your comment, Your order is from 09/26/19 payment by wire transfer, we received the wire transfer on Saturday 09/28/19.
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/09/2019
The shipment arrived correctly in time and condition. I received a phone call to notify me of arrival in a timely manner. The product was deposited in a safe place for collection, the collection was done properly. But I got a big surprise in the amount, when I found that the product was worth 4.60 € and the shipping costs were 8.50 €. This is more than double the value of the product. It seems to me something abusive.
Translated reviews
Response from europaband
Dear customer, Thank you very much for your comment. We will take it into account for your future orders and we hope to work with you again. We are sorry for the inconvenience. Best regards.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/06/2019
It took a long time to clarify the price due to different sizes and colors. Otherwise fine
Translated reviews
Response from europaband
Good morning Carlos, Thank you for your review, we will try to improve this point to make it easier for our customers. Best regards,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/09/2019
Fast service and good quality
Translated reviews
Response from europaband
Thank you very much for your review, see you soon!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/10/2019
I placed an order for 200 bracelets, i.e. 20 plates of 10 and the numbers do not follow one another from the 19th to the 20th plate, judge for yourself plate n° 19 from 132281 to 132290 plate n° 20 from 833181 to 833190 . What talent...
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Fine
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/09/2019
Fast and efficient, too bad the font isn't respected.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/08/2019
Lack of relationship
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/08/2019
Hello, I'm very worried about UPS shipping because it's extremely expensive for our budget. I don't know why you don't work with the post office... Thanks!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
From my cell phone, it's not so easy to place an order with a billing address different from the delivery address. In the end, I put everything in the name of the delivery address, even though I was the one who paid and another person was delivered.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/08/2019
Good value for money, but the customization options are not respected.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/07/2019
I couldn't find a way to add a logo to the text on the bracelet. Very fast!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/06/2019
A FEW scares about the delivery time. But the order arrived on time; communication is complicated. I sent an email as recommended by the operator, but it was never processed. So no addition on my bracelets as requested.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/06/2019
The bracelet is nice, but the color doesn't exactly match the one on the website.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/06/2019
the site is too basic, you can't see the preview of a personalized product and you only see the result once you've received the bracelets. it's a shame because the product is good.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2019
ok for the site
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/04/2019
not enough product description, especially about how to close the bracelets; I chose the reusable ring by default;
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/04/2019
Navigation is user-friendly, but when accessing the configurator, the cursor doesn't go to the text zone, and you try to click on the little square that indicates the text zone, when this isn't possible.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/03/2019
Average, fortunately the delivery error was quickly rectified.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/03/2019
An efficient and practical site
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
Good products, shipping costs are very high!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/06/2018
....
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/06/2018
site ok and clear
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/07/2018
order arrived on time
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/05/2018
Problem of red turning orange on delivery
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2018
fabric bracelet not so good
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2018
Unfortunately, once tightened, the black ring cannot be removed. It would be useful to specify this on the website. It's a pity that the black thread of the embroidery is visible through the orange of the bracelet.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/02/2018
Difficulties in finding the font chosen in the previous order so that the remaining bracelets and the new ones have the same spelling.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/02/2018
Easy to access but unpleasant surprise for the €10 delivery charge for light paper. ...
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/12/2017
product quality ....
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
Problems with delivery times.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/10/2017
the cost of delivery was too high for the price.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/10/2017
medium print
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2017
The bracelets weren't reliable enough, so some managed to pass them on to others.
Translated reviews
We use cookies for audience measurement and improving user experience.