English 
M
Rating: 1 out of 5
Not happy with the response to a damaged item.
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Customer reviews of Extreme Tennis
Trust Attestation
9,9
/10
Overall rating: 9,9 out of 10
Based on 5 650 published reviews
Summary of reviews
Extreme Tennis stands out for its exceptional product quality and reliability, with numerous comments highlighting that all items received match the order specifications perfectly. Customers frequently mention the impressive speed of delivery, often receiving their orders much quicker than expected, which adds to the overall positive shopping experience. The customer service is noted for being professional and friendly, with many appreciating the knowledgeable advice they received when purchasing equipment, particularly rackets.
1 star review
Reset filtersR
Rating: 1 out of 5
Completely unusable string from the first hit. As soon as I received my racket, I noticed that the string was coming apart way too easily, but I thought it was normal. Then when I got on the court, it was impossible to play with the racket because the string was so loose. I had to apply immense force just to get over the service boxes. It's incomprehensible.
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Response from Extreme Tennis
Hello,
Thank you for your feedback, and we are sincerely sorry to hear that the stringing of your racket did not meet your expectations.
Your experience does not reflect the level of quality we wish to offer our customers. We will immediately reach out to our stringers to understand what may have happened.
Please do not hesitate to contact us directly via our customer service so that we can find a suitable solution as soon as possible.
Best regards,
The Extreme Tennis Team
Thank you for your feedback, and we are sincerely sorry to hear that the stringing of your racket did not meet your expectations.
Your experience does not reflect the level of quality we wish to offer our customers. We will immediately reach out to our stringers to understand what may have happened.
Please do not hesitate to contact us directly via our customer service so that we can find a suitable solution as soon as possible.
Best regards,
The Extreme Tennis Team
T
Rating: 1 out of 5
Hello, I was very disappointed with the tension of the strings, on 2 rackets purchased, the 2 tensions were different. I had to re-string them. Best regards
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Response from Extreme Tennis
Hello Thierry,
Thank you for your feedback, and we are sincerely sorry to hear that the stringing did not meet your expectations. We completely understand your disappointment, especially when it comes to new rackets.
Your comment has been duly noted, and we want to assure you that concrete measures will be implemented to avoid this type of inconvenience in the future. We will notably strengthen our quality controls at the stringing output, and systematize a double verification of tensions for multiple orders.
Our goal is for every player to receive equipment that perfectly matches their request, and we thank you for allowing us to further improve our service.
Please do not hesitate to contact our customer service for any future needs or so that we can find together a suitable commercial gesture for this situation.
Best regards,
The Extreme Tennis Team
Thank you for your feedback, and we are sincerely sorry to hear that the stringing did not meet your expectations. We completely understand your disappointment, especially when it comes to new rackets.
Your comment has been duly noted, and we want to assure you that concrete measures will be implemented to avoid this type of inconvenience in the future. We will notably strengthen our quality controls at the stringing output, and systematize a double verification of tensions for multiple orders.
Our goal is for every player to receive equipment that perfectly matches their request, and we thank you for allowing us to further improve our service.
Please do not hesitate to contact our customer service for any future needs or so that we can find together a suitable commercial gesture for this situation.
Best regards,
The Extreme Tennis Team
F
Rating: 1 out of 5
I ordered a padel racket cover and was delivered a tennis one!!
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Response from Extreme Tennis
Hello Sir,
Thank you for taking the time to share your feedback with us. We are sorry that the cover does not meet your expectations. However, we confirm that the Wilson Performance cover you ordered is indeed a tennis cover. We will ensure that this is clearly specified on the product sheet. Thank you for your understanding and we wish you an excellent day.
Sportingly,
Extreme Tennis
Thank you for taking the time to share your feedback with us. We are sorry that the cover does not meet your expectations. However, we confirm that the Wilson Performance cover you ordered is indeed a tennis cover. We will ensure that this is clearly specified on the product sheet. Thank you for your understanding and we wish you an excellent day.
Sportingly,
Extreme Tennis
J
Rating: 1 out of 5
Urgent stringing for me arrived a week late
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Response from Extreme Tennis
Hello sir,
We are sorry if the delivery time was not respected. You ordered on Thursday around 7 PM, the package was shipped the next day as agreed and the tracking indicates delivery in the mailbox on Wednesday, September 7. You should have been delivered on Monday but indeed the tracking indicates: An error occurred in the delivery of your package. We are doing everything possible to get it back on track.
Sorry for this incident beyond your control and which does not reflect the quality of our services. Have a good day and thank you for your understanding.
We are sorry if the delivery time was not respected. You ordered on Thursday around 7 PM, the package was shipped the next day as agreed and the tracking indicates delivery in the mailbox on Wednesday, September 7. You should have been delivered on Monday but indeed the tracking indicates: An error occurred in the delivery of your package. We are doing everything possible to get it back on track.
Sorry for this incident beyond your control and which does not reflect the quality of our services. Have a good day and thank you for your understanding.
Z
Rating: 1 out of 5
The delivery times displayed at the time of ordering are misleading.
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Response from Extreme Tennis
Hello, thank you for your trust and your feedback. We are sorry that the carrier did not respect the delivery times. Please know that we do everything possible to select reliable carriers, both in terms of timing and shipping quality. Do not hesitate to contact us if you wish to reorder, we will offer you a commercial gesture for this inconvenience. Have a nice day. Bertrand, e-commerce manager at Extreme Tennis / Extreme Padel