English 
M
Rating: 1 out of 5
Not happy with the response to a damaged item.
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Customer reviews of Extreme Tennis
Trust Attestation
9,9
/10
Overall rating: 9,9 out of 10
Based on 5 650 published reviews
Summary of reviews
Extreme Tennis stands out for its exceptional product quality and reliability, with numerous comments highlighting that all items received match the order specifications perfectly. Customers frequently mention the impressive speed of delivery, often receiving their orders much quicker than expected, which adds to the overall positive shopping experience. The customer service is noted for being professional and friendly, with many appreciating the knowledgeable advice they received when purchasing equipment, particularly rackets.
Reviews 1, 2 and 3 stars
Reset filtersJ
Rating: 3 out of 5
Reception of a racket strung with broken grommets due to the tension of the strings. Customer service offered to send me a new racket as soon as they received the damaged one. I eventually received, with a delay, the same racket strung without compensation for the inconvenience caused. Not sure I will recommend them next time.
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S
Rating: 3 out of 5
I disliked the way prices were disclosed and VAT added in a surprising way. The postage is double compared to competition. The only reason for using this site was limited availability of one item across other platforms.
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J
Rating: 3 out of 5
A bit disappointed to have had a racket out of specs that completely changes my feelings compared to the test model
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Response from Extreme Tennis
Hello Jesse,
Thank you very much for your trust and for your feedback. We understand your disappointment and would like to clarify a few points. You had indicated your preference at the time of ordering and our team selected, within the limits of our available stock, the frame closest to the official specifications of the brand. Unfortunately, this model had very few pieces in stock and, despite all our attention, it can happen that the difference remains noticeable.
We know how much these details matter for your playing sensations and we thank you for your understanding. For your next purchase, do not hesitate to renew your request: with a larger stock, we will be able to target even more precisely the characteristics that suit you.
Thank you again for your trust, we remain at your disposal to advise and support you as best as we can.
Sportingly,
The Extreme Tennis Team
Thank you very much for your trust and for your feedback. We understand your disappointment and would like to clarify a few points. You had indicated your preference at the time of ordering and our team selected, within the limits of our available stock, the frame closest to the official specifications of the brand. Unfortunately, this model had very few pieces in stock and, despite all our attention, it can happen that the difference remains noticeable.
We know how much these details matter for your playing sensations and we thank you for your understanding. For your next purchase, do not hesitate to renew your request: with a larger stock, we will be able to target even more precisely the characteristics that suit you.
Thank you again for your trust, we remain at your disposal to advise and support you as best as we can.
Sportingly,
The Extreme Tennis Team
V
Rating: 2 out of 5
Order of a racket with stringing, the stringing was not done. I would not recommend this site.
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Response from Extreme Tennis
Hello,
We sincerely apologize for this error on your order. Your racket should have been strung, and this oversight is due to an exceptional overload of activity. We completely understand your disappointment and want to assure you that this does not reflect our usual quality of service.
Our customer service will get back to you quickly to correct this situation and we would like to offer you a commercial gesture to apologize.
Thank you for your understanding.
The Extreme Tennis team
We sincerely apologize for this error on your order. Your racket should have been strung, and this oversight is due to an exceptional overload of activity. We completely understand your disappointment and want to assure you that this does not reflect our usual quality of service.
Our customer service will get back to you quickly to correct this situation and we would like to offer you a commercial gesture to apologize.
Thank you for your understanding.
The Extreme Tennis team
S
Rating: 3 out of 5
Delivery with long times and miserable packaging to use a euphemism, product conforms to the description, but the stringing is not satisfactory for my standards, the strings arrived with a tension lower than that requested in the order, blame the stringer or the packaging that subjected the strings to shocks, temperature and humidity fluctuations, I cannot say. I don't know if I would buy again definitely not without the guarantee of different packaging and faster delivery times.
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M
Rating: 3 out of 5
I did not have a "shopping experience", I simply ordered a product online! We need to get back to reality! I was delivered without prior warning, in fact I authorized the carrier by phone to drop off the package at my home. Serge
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Response from Extreme Tennis
Hello Serge,
Thank you for taking the time to share your feedback. We completely understand your remark: indeed, this is an online order, and not a "experience" in the traditional sense. We sometimes use this term a bit loosely, but we take your point of view into account.
Regarding the delivery, we are sorry if you were not notified in advance, a prior notification would have been preferable.
Your feedback helps us improve our services. Thank you again.
Best regards,
Extreme Tennis
Thank you for taking the time to share your feedback. We completely understand your remark: indeed, this is an online order, and not a "experience" in the traditional sense. We sometimes use this term a bit loosely, but we take your point of view into account.
Regarding the delivery, we are sorry if you were not notified in advance, a prior notification would have been preferable.
Your feedback helps us improve our services. Thank you again.
Best regards,
Extreme Tennis
R
Rating: 3 out of 5
The shoes are beautiful but there is no way that the indicated house number is not mentioned multiple times in the registration. I had to go crazy looking for a courier number. Then, after my email, you forwarded everything to GLS but this should not happen.
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R
Rating: 1 out of 5
Completely unusable string from the first hit. As soon as I received my racket, I noticed that the string was coming apart way too easily, but I thought it was normal. Then when I got on the court, it was impossible to play with the racket because the string was so loose. I had to apply immense force just to get over the service boxes. It's incomprehensible.
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Response from Extreme Tennis
Hello,
Thank you for your feedback, and we are sincerely sorry to hear that the stringing of your racket did not meet your expectations.
Your experience does not reflect the level of quality we wish to offer our customers. We will immediately reach out to our stringers to understand what may have happened.
Please do not hesitate to contact us directly via our customer service so that we can find a suitable solution as soon as possible.
Best regards,
The Extreme Tennis Team
Thank you for your feedback, and we are sincerely sorry to hear that the stringing of your racket did not meet your expectations.
Your experience does not reflect the level of quality we wish to offer our customers. We will immediately reach out to our stringers to understand what may have happened.
Please do not hesitate to contact us directly via our customer service so that we can find a suitable solution as soon as possible.
Best regards,
The Extreme Tennis Team
T
Rating: 1 out of 5
Hello, I was very disappointed with the tension of the strings, on 2 rackets purchased, the 2 tensions were different. I had to re-string them. Best regards
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Response from Extreme Tennis
Hello Thierry,
Thank you for your feedback, and we are sincerely sorry to hear that the stringing did not meet your expectations. We completely understand your disappointment, especially when it comes to new rackets.
Your comment has been duly noted, and we want to assure you that concrete measures will be implemented to avoid this type of inconvenience in the future. We will notably strengthen our quality controls at the stringing output, and systematize a double verification of tensions for multiple orders.
Our goal is for every player to receive equipment that perfectly matches their request, and we thank you for allowing us to further improve our service.
Please do not hesitate to contact our customer service for any future needs or so that we can find together a suitable commercial gesture for this situation.
Best regards,
The Extreme Tennis Team
Thank you for your feedback, and we are sincerely sorry to hear that the stringing did not meet your expectations. We completely understand your disappointment, especially when it comes to new rackets.
Your comment has been duly noted, and we want to assure you that concrete measures will be implemented to avoid this type of inconvenience in the future. We will notably strengthen our quality controls at the stringing output, and systematize a double verification of tensions for multiple orders.
Our goal is for every player to receive equipment that perfectly matches their request, and we thank you for allowing us to further improve our service.
Please do not hesitate to contact our customer service for any future needs or so that we can find together a suitable commercial gesture for this situation.
Best regards,
The Extreme Tennis Team
T
Rating: 3 out of 5
Hello I had a problem with the stringing. It broke when I did the stringing, it's the first time I've had this case
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N
Rating: 2 out of 5
Not enough photos for the products. So it's disappointing upon receiving the product. No possibility to change because very few choices and nothing available
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Response from Extreme Tennis
Hello,
We are sorry to hear that the bag does not suit you. You have the option to take the same bag in a larger size to store your balls and shoes (we saw that you regretted the lack of a pocket for storing balls and shoes). It is available here: https://www.extreme-tennis.fr/fr/sacs-de-tennis-head/19203-sac-thermobag-head-tour-l-boom-9r.html
We will cover the shipping costs for a return and exchange if you wish. I invite you to contact our support directly on the site.
Best regards,
The Extreme Tennis team.
We are sorry to hear that the bag does not suit you. You have the option to take the same bag in a larger size to store your balls and shoes (we saw that you regretted the lack of a pocket for storing balls and shoes). It is available here: https://www.extreme-tennis.fr/fr/sacs-de-tennis-head/19203-sac-thermobag-head-tour-l-boom-9r.html
We will cover the shipping costs for a return and exchange if you wish. I invite you to contact our support directly on the site.
Best regards,
The Extreme Tennis team.
C
Rating: 3 out of 5
Delivery OK. Product compliant with the description but too small. Return is at my expense, which is a shame.
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F
Rating: 1 out of 5
I ordered a padel racket cover and was delivered a tennis one!!
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Response from Extreme Tennis
Hello Sir,
Thank you for taking the time to share your feedback with us. We are sorry that the cover does not meet your expectations. However, we confirm that the Wilson Performance cover you ordered is indeed a tennis cover. We will ensure that this is clearly specified on the product sheet. Thank you for your understanding and we wish you an excellent day.
Sportingly,
Extreme Tennis
Thank you for taking the time to share your feedback with us. We are sorry that the cover does not meet your expectations. However, we confirm that the Wilson Performance cover you ordered is indeed a tennis cover. We will ensure that this is clearly specified on the product sheet. Thank you for your understanding and we wish you an excellent day.
Sportingly,
Extreme Tennis
N
Rating: 3 out of 5
Order received quickly and in good condition. However, I paid to have the logo, it is just painted randomly and not in the right color. Really unprofessional
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Response from Extreme Tennis
Hello Nicolas,
Thank you for taking the time to share your experience with us. We are delighted to hear that your order arrived quickly and in good condition.
However, we are sorry to learn that the logo did not meet your expectations. It is essential for us to provide high-quality service and to meet our customers' expectations. We fully understand your disappointment regarding the painting and color of the logo. We apologize for this inconvenience and assure you that we will do what is necessary to prevent this from happening again in the future.
The Extreme Tennis team
Thank you for taking the time to share your experience with us. We are delighted to hear that your order arrived quickly and in good condition.
However, we are sorry to learn that the logo did not meet your expectations. It is essential for us to provide high-quality service and to meet our customers' expectations. We fully understand your disappointment regarding the painting and color of the logo. We apologize for this inconvenience and assure you that we will do what is necessary to prevent this from happening again in the future.
The Extreme Tennis team
A
Rating: 3 out of 5
Hello, I did not receive my entire order due to not checking the items that made up the order
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F
Rating: 3 out of 5
The order went well but the racket is at the limits of tolerance, 295g instead of 290g. It’s not the store's fault but since I asked to string the racket I can't change it. For non-exchangeable items, there should perhaps be a minimum weight check...
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T
Rating: 2 out of 5
I received my order on time, it was complete. But I had requested a 4-knot stringing and I got 2 knots... Other than that, everything was fine.
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Response from Extreme Tennis
Hello sir, we are sorry for this mix-up and we have reviewed our internal processes so that stringers have better visibility on the stringing to be done. Thank you for your understanding.
F
Rating: 3 out of 5
Big problem with reception… Relay point no longer part of the list…
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Response from Extreme Tennis
Hello sir, I am sorry for the inconvenience you encountered with the relay point. We are doing everything possible to ensure the best delivery service by selecting the most reliable carriers. Unfortunately, we face some unexpected situations like yours. We hope that the solution provided has satisfied you and we have reported the information to the provider regarding the unavailable relay point so that it can be deactivated on the site.
Best regards,
Bertrand - Extreme Tennis / Extreme Padel
Best regards,
Bertrand - Extreme Tennis / Extreme Padel
A
Rating: 3 out of 5
good but no discount after 400 euros of purchase, too bad...
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Response from Extreme Tennis
Hello sir,
Thank you for your feedback and your trust. Please note that you accumulate loyalty points with each order that you can convert into a voucher. Do not hesitate to contact us via the contact form or our Facebook page for your next order. Best regards,
Sportingly,
Bertrand - Extreme Tennis
Thank you for your feedback and your trust. Please note that you accumulate loyalty points with each order that you can convert into a voucher. Do not hesitate to contact us via the contact form or our Facebook page for your next order. Best regards,
Sportingly,
Bertrand - Extreme Tennis
F
Rating: 3 out of 5
After an initial feedback indicating a shortage of the requested products and the refund of my purchase, things have curiously been put in order and the shipment of the 3 strings was well done!
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Response from Extreme Tennis
Hello sir,
Thank you for your feedback. I am sorry for this inconvenience. We are doing everything we can to ensure our customers' satisfaction and we offer you a commercial gesture on your next purchase. Please do not hesitate to contact us via the form specifying the incident on your previous order. Thank you for your understanding. Best regards. Bertrand.
Thank you for your feedback. I am sorry for this inconvenience. We are doing everything we can to ensure our customers' satisfaction and we offer you a commercial gesture on your next purchase. Please do not hesitate to contact us via the form specifying the incident on your previous order. Thank you for your understanding. Best regards. Bertrand.
O
Rating: 3 out of 5
Delivery announced for Wednesday or Thursday, finally on the following Monday. Not much advice.
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Response from Extreme Tennis
Hello sir,
Thank you for taking the time to give us this feedback. I am sorry for the delay in your delivery. We have had a few similar cases with UPS and deliveries in the south during the holiday period and we apologize for that. We are at your disposal for any advice via the contact form or our Facebook page.
Have a nice day and thank you for your understanding.
Thank you for taking the time to give us this feedback. I am sorry for the delay in your delivery. We have had a few similar cases with UPS and deliveries in the south during the holiday period and we apologize for that. We are at your disposal for any advice via the contact form or our Facebook page.
Have a nice day and thank you for your understanding.
E
Rating: 3 out of 5
shoes squished one on top of the other without stuffing inside to keep the shape! the box was poorly closed as if it had been reopened!! apart from that, shoes meet my expectations, we'll see over time!!
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A
Rating: 3 out of 5
Fast and professional service. 5 stars! Too bad that shipping for Croatia is not free of charge for orders higher than 75-100EUR. As it is with some competitors. 1 star!
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E
Rating: 3 out of 5
Hello As you know I received a racket unstrung while I had requested it strung I had to call and the manager made up for it by offering me a commercial gesture.
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Response from Extreme Tennis
Hello sir, thank you for your feedback and your understanding. It is the least we can do to find a solution following an error on our part. Again, our sincere apologies for the inconvenience caused. Best regards. Extreme Tennis
A
Rating: 2 out of 5
The racket got to me a little pumped from the sun, the foam is pumped a little bit
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F
Rating: 2 out of 5
All good
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Response from Extreme Tennis
I ordered Head tour balls and they sent me Head tour XT, I keep them reluctantly
J
Rating: 1 out of 5
Urgent stringing for me arrived a week late
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Response from Extreme Tennis
Hello sir,
We are sorry if the delivery time was not respected. You ordered on Thursday around 7 PM, the package was shipped the next day as agreed and the tracking indicates delivery in the mailbox on Wednesday, September 7. You should have been delivered on Monday but indeed the tracking indicates: An error occurred in the delivery of your package. We are doing everything possible to get it back on track.
Sorry for this incident beyond your control and which does not reflect the quality of our services. Have a good day and thank you for your understanding.
We are sorry if the delivery time was not respected. You ordered on Thursday around 7 PM, the package was shipped the next day as agreed and the tracking indicates delivery in the mailbox on Wednesday, September 7. You should have been delivered on Monday but indeed the tracking indicates: An error occurred in the delivery of your package. We are doing everything possible to get it back on track.
Sorry for this incident beyond your control and which does not reflect the quality of our services. Have a good day and thank you for your understanding.
C
Rating: 3 out of 5
Now free shipping is no more free. And even fast delivery is not so fast. So read carefully before you buy. Otherwise good prices for the good products!
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Z
Rating: 1 out of 5
The delivery times displayed at the time of ordering are misleading.
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Response from Extreme Tennis
Hello, thank you for your trust and your feedback. We are sorry that the carrier did not respect the delivery times. Please know that we do everything possible to select reliable carriers, both in terms of timing and shipping quality. Do not hesitate to contact us if you wish to reorder, we will offer you a commercial gesture for this inconvenience. Have a nice day. Bertrand, e-commerce manager at Extreme Tennis / Extreme Padel
A
Rating: 3 out of 5
Very good site, fast delivery, the only problem is I have some scratches on the edge of the racket
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Response from Extreme Tennis
Hello Alexis. Thank you for your feedback. I am sorry to hear that you are not entirely satisfied with your order. You can send us photos of the racket via our Facebook page or the contact form on the site so that we can see what is going on and find a solution together. Have a good weekend!
C
Rating: 3 out of 5
The inability to have direct telephone contact with this site greatly affects the quality of service, particularly for information regarding stock shortages on certain items
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Response from Extreme Tennis
Hello, we are sorry if you were unable to reach us. We are currently rethinking our telephone support for more efficiency and satisfaction. We are also reachable by email or through the contact form on the site. We respond quickly to all your requests. Thank you for your feedback and thank you for your understanding.
J
Rating: 3 out of 5
Hello sir. Thank you for taking the time to give us this feedback despite the inconvenience encountered during your order. Indeed, a string set and a pack of overgrips were missing and your comment is very fair. We are sorry that you were disappointed with your first experience. We understand your disappointment, but do not hesitate to contact us if you wish to place another order in the future, we will make sure to make up for this inconvenience. Best regards. The Extreme Tennis team.
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Response from Extreme Tennis
A small packaging issue with my last order but it does not affect my loyalty to Jérôme's site. The service is always very fast and the products are well priced in terms of quality.
J
Rating: 3 out of 5
I received what I ordered (racket strung by them) but I had given them details about the stringing in the comment of my order. I wanted to get the string packet back. I didn't get it, I don't know why. Well, I have a small idea but they could have told me. I didn't find that correct.
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Response from Extreme Tennis
Good evening sir, I just replied to you via Google reviews and I see here the details you provide. We are sorry if we missed your message. I checked on my end and I didn't see any message attached to your order. Can you tell me how you made your request, so we can understand why we didn't respond? You can contact me at [email protected] and we will find a solution to satisfy you. Good evening and thank you for your trust. Bertrand
J
Rating: 3 out of 5
The package was well packaged but there are many scratches on the machine bought new as well as marks as if it had already been used.... not super happy
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Response from Extreme Tennis
Hello sir, we are sorry to see that you are not fully satisfied. We are at your disposal if you wish to send us photos of the machine to understand where the marks may come from. Thank you and sorry again for the inconvenience. Sportingly. Extreme Tennis.