Customer reviews of FAST SUSPENSION

Trust Attestation
9,9 /10
Overall rating: 9,9 out of 10
Based on 367 published reviews
5 347 95% 4 17 5% 3 2 1% 2 1 0% 1 0 0%

Summary of reviews

FAST SUSPENSION earns praise for fast, reliable delivery and order handling, with many reviews noting quick shipping, prompt order tracking, and on-time arrivals across multiple countries. Customers highlight responsive, knowledgeable advice and personalized support from the team, including clear technical guidance and assistance with selecting shocks and maintenance parts. The store is repeatedly described as professional and trustworthy, with high-quality products, neat packaging, and effective after-sales help that enhances riding performance and confidence. Overall, customers value the combination of efficient logistics, expert guidance, and reliable product quality that supports ongoing bike maintenance and upgrades.

Reviews 3, 4 and 5 stars

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H
Herve D.
Rating: 5 out of 5
following a purchase from 02/04/2025
Good work and good advice, I recommend Fast Suspensions
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G
Guillaume R.
Rating: 4 out of 5
following a purchase from 18/04/2025
Nothing to complain about the service, super professional contact and clear explanations, easily reachable,... I took away one star because I still find it super expensive, without having made a comparative quote elsewhere... Also, know that you can send your package to a nearby relay point, but unfortunately I learned this through a communication email that arrived too late because I had already blocked a DHL shipment that costs a fortune. It would be wise for this communication to arrive in advance right after the order.
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Response from FAST SUSPENSION
Hello Guillaume.
Thank you for your feedback.
Regarding the delivery method, an email is sent upon receipt of the order indicating that you can send the package via MONDIAL RELAY.
These emails are not sent automatically but by human action.
You placed your order on a Friday evening and we do not work on weekends. That’s why you received the confirmation email on Monday.
Please note that this information is available in our FAQ section.
We wish you an excellent day,
Best regards

Manuella - FAST SUSPENSION
J
Jean-Bernard M.
Rating: 5 out of 5
following a purchase from 24/02/2025
Impeccable reception and service!
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C
Cyprien B.
Rating: 5 out of 5
following a purchase from 07/04/2025
Impeccable performance and quality, very responsive customer service. I recommend it without hesitation.
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D
David G.
Rating: 5 out of 5
following a purchase from 31/03/2025
Top quality
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Stéphane B.
Rating: 4 out of 5
following a purchase from 28/04/2025
Nothing to report
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E
Emmanuel B.
Rating: 5 out of 5
following a purchase from 07/04/2025
Super shock absorber and the customer service is very responsive
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Guenael B.
Rating: 5 out of 5
following a purchase from 09/04/2025
perfect, nothing to report
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Patrick S.
Rating: 5 out of 5
following a purchase from 13/03/2025
Professionalism, attentive, always looking for solutions in case of problems, I highly recommend. And of course, top-notch equipment, all my bikes have been tuned by Fast-Suspension for 5 years
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Guido L.
Rating: 5 out of 5
following a purchase from 01/04/2025
Top professional, great service
P
Pierrick T.
Rating: 5 out of 5
following a purchase from 26/04/2025
Delivery was perfect and very fast
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M
Mathieu N.
Rating: 5 out of 5
following a purchase from 27/04/2025
Fast delivery! Top-notch customer service
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F
Francesco C.
Rating: 5 out of 5
following a purchase from 19/03/2025
Quick and well done work
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Ludovic L.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very satisfied, professional. I recommend
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E
Emeric B.
Rating: 5 out of 5
following a purchase from 08/04/2025
The only complaint I can make is about the presentation of Mondial Relay, which changed the pickup point several times... But that does not affect the impeccable Fast service! Thank you!
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Thibaud V.
Rating: 5 out of 5
following a purchase from 06/04/2025
My lefty fork was poorly adjusted, the telescope was stuck. Fast suspension gave me a fork like new, the bike has regained its youth. Thank you very much
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Philippe A.
Rating: 5 out of 5
following a purchase from 19/04/2025
Excellent communication attentive to the client's needs
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Arnaud A.
Rating: 5 out of 5
following a purchase from 03/03/2025
A serious team and a job well done
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P
Pascal V.
Rating: 5 out of 5
following a purchase from 15/03/2025
Always very satisfied with Fast's service. Complete and quality maintenance in 1 week. Great
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Thibaut P.
Rating: 5 out of 5
following a purchase from 02/04/2025
The best of the best
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Sylvie M.
Rating: 5 out of 5
following a purchase from 14/04/2025
Super
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Arnaud B.
Rating: 5 out of 5
following a purchase from 18/03/2025
I clicked wrong, I'm giving 5 stars.
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V
Vincent R.
Rating: 5 out of 5
following a purchase from 06/03/2025
Nothing to say, I shipped a fork and a FOX shock, processed on time. Very professional handling.
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Thibaut D.
Rating: 5 out of 5
following a purchase from 26/03/2025
Quality service, nothing to complain about, thanks to them!
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A
Alexis P.
Rating: 4 out of 5
following a purchase from 21/02/2025
A bit of a delay on my order, but the maintenance was well done.
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Dominique B.
Rating: 5 out of 5
following a purchase from 10/03/2025
My bike (Orbea wild 2023) handles roots and rough terrain much better, super grip, pure pleasure, thanks FAST.
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R
Roland B.
Rating: 5 out of 5
following a purchase from 20/03/2025
Service is always top-notch and fast!
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M
Marc V.
Rating: 5 out of 5
following a purchase from 22/03/2025
Fork shipped on Monday and received on Saturday. Fast service, good communication with the technician (Olivier). Cannondale warranty coverage.
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R
Romain L.
Rating: 5 out of 5
following a purchase from 18/03/2025
Top!
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Raphael L.
Rating: 5 out of 5
following a purchase from 03/03/2025
Quick, accommodating and serious! I recommend
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Vincent R.
Rating: 5 out of 5
following a purchase from 21/02/2025
Very good service
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M
Mehdi K.
Rating: 5 out of 5
following a purchase from 03/03/2025
Very satisfied
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R
Riffard J.
Rating: 5 out of 5
following a purchase from 20/03/2025
Very good
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Nicolas P.
Rating: 5 out of 5
following a purchase from 09/03/2025
Quick and efficient, 5 days between sending the fork and its return home. Good contact with the technician who is honest.
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Yann D.
Rating: 5 out of 5
following a purchase from 12/03/2025
Very good, fast service
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C
Christian B.
Rating: 5 out of 5
following a purchase from 13/02/2025
Excellent work, the fork with the new cartridge suits me well.
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M
Mirko C.
Rating: 4 out of 5
following a purchase from 15/02/2025
Good service, even if shipping costs are too expensive.
A
Alex V.
Rating: 5 out of 5
following a purchase from 08/03/2025
received very quickly, very good product for maintaining your suspensions
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F
François M.
Rating: 5 out of 5
following a purchase from 08/03/2025
Fast delivery and top-notch customer service
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D
David L.
Rating: 5 out of 5
following a purchase from 05/02/2025
Excellent service! My fork and shock absorber came back like new! You can confidently entrust your parts to them ;)
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