Customer reviews of Fille au pluriel

9,9 /10

Based on 707 published reviews

Summary of reviews

Customers consistently praise the store for reliable, fast delivery and on-time, well-packaged orders that arrive in excellent condition. The product line earns frequent kudos for diverse wax textures and scents, with many noting long-lasting regrowth, pleasant fragrances, and easy workability that keeps clients happy. The brand is described as dependable and supportive, with attentive, knowledgeable service and clear guidance on wax choices that enhances the purchasing experience. Overall, customers highlight longstanding loyalty, repeatedly positive experiences, and strong satisfaction with product quality and delivery reliability.

1 star review

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Fabienne M.

Published on 29/06/2026 à 17h14 following a purchase from 17/06/2026

I had a discount voucher for my birthday that was clearly on the site but unfortunately it didn't work

Translated reviews

Response from Fille au pluriel Published on 21/07/2026

Hello Fabienne,
I can indeed see your birthday voucher on your account.
To add it to the cart, just click on it at the time of payment.
Don't hesitate to give us a call next time if you need help, we will be happy to assist you.
See you soon,
Anaïs

Céline L.

Published on 16/06/2025 à 08h31 following a purchase from 04/06/2025

Always usually satisfied but since the last 2 orders I am a bit disappointed. Products arrived broken in the package, request for posters not included in the package, an order of over 500€ and no gifts, samples or anything... I find that the quality of the products is great but disappointed with the quality of the service and no response to the emails sent...

Translated reviews

Response from Fille au pluriel Published on 20/06/2025

Hello Céline,

Thank you for taking the time to leave a review, even if it is negative. Your feedback is valuable to us and helps us improve our service.

We are sorry to hear about your disappointment regarding your last two orders.

Regarding the broken products, if you are referring to the Jolie Môme, please know that we sent a new bag on November 7, 2024, following your report. If you noticed breakage on your orders from March 2025 or June 2025, we invite you to contact us directly so that we can examine your situation and find a solution.

For the posters, they need to be added to the cart when placing the order, as they are shipped separately with a specific label. Since this was not done, your request was unfortunately missed. We have sent you an email to arrange a shipment with pleasure.

Regarding the samples, the AGEC law (Anti-Waste for a Circular Economy) requires us to send them only upon explicit request to avoid waste. Please feel free to request them during your next order.

Finally, for the gifts, they are sent according to our available stock. You received a pair of socks at Christmas, and we hope to pamper you again soon.

We are sorry if one of your messages went unanswered. This is not our usual practice, and we thank you for bringing it to our attention.

Your satisfaction remains our priority, and we hope to fully satisfy you during your next orders.

Best regards,
Anaïs