Customer reviews of Fille au pluriel

Hello Fabienne,
I can indeed see your birthday voucher on your account.
To add it to the cart, just click on it at the time of payment.
Don't hesitate to give us a call next time if you need help, we will be happy to assist you.
See you soon,
Anaïs

Thank you for your feedback Christelle.

We understand your disappointment and wanted to reassure you: we have contacted you by email regarding this matter. A discount has indeed been recreated for you, and we have also discussed the different offers proposed throughout the year.

We remain at your disposal if needed.

Thank you Martine

Thank you for your message Margaux.

We completely understand your dissatisfaction regarding the delivery. We can see the email exchanges with our colleague and wanted to reassure you: a refund was indeed created in December 2025 to reimburse your shipping costs.

We remain at your disposal if needed and thank you for your feedback, which helps us improve our services.

Hello Marine,

Thank you very much for your feedback! We are delighted that your order arrived quickly and that you like the smell of the wax.

However, it is not normal to have to go over several times — normally one pass is sufficient, except in exceptional cases.
Please do not hesitate to contact us at 04 67 36 10 15 so that we can check together if there is an issue with heating or application.

See you very soon,
Anaïs

Hello Julie,

Thank you for your message and your feedback.

I am sorry to hear that the Mademoiselle Jeanne peelable wax bag arrived damaged. Rest assured, if the beads have fallen into the (clean) box, you can still use them. Once heated, it poses no problem for hair removal.

Unfortunately, it can happen that some packages are a bit shaken during transport, especially if they are handled carelessly until they reach the institute. Please feel free to send us an email with a photo of the damaged package: this will allow us to report the information to the carrier and offer you an appropriate solution.

See you soon,
Anaïs

Hello Mathilde,

Thank you for your feedback and your honesty.
We are happy that you like our waxes and take note of your comment.
Gifts are sent according to our available stock. Your satisfaction is our priority, and we hope to provide you with a better experience during your next orders!

Hello Anne Isabelle,
We are sincerely sorry to hear that your wax package was open.
Your satisfaction is essential to us. Please do not hesitate to contact us directly at 04 67 36 10 15 as soon as you encounter any issue: we will do everything we can to help you and find a solution together.
Thank you for your trust.
Anaïs

Hello Morgane,

Thank you for your message and your loyalty. I am sincerely sorry to hear that you have experienced delivery delays that have put you in a difficult situation; this is really not what we want for our customers.

After checking, I would like to provide you with some clarifications, as the delays for the last two orders were actually within the usual standards:

June order: placed on Friday, June 6 (after the carrier's departure), shipped on Monday, June 9, picked up by the carrier on the 10th, and delivered on the morning of the 13th. The delays were therefore respected.

May order: placed on May 5 in the late afternoon (also after the departure of the packages), shipped on May 7 (because on May 6 we exceptionally did not make any shipments - information clearly indicated on our social media).
May 8 being a holiday, the carrier picked up the package on May 9. A delivery attempt was made on Monday, May 12, but it seems there was an inability to deliver (perhaps you were closed that day?). The delivery therefore took place on May 13, which is within a reasonable timeframe given the context.

I still understand that these delays may have bothered you, especially if you were counting on a quicker reception.

To optimize shipments and avoid this kind of issue in the future, here are some tips:

Place your order before 12:00 PM for same-day shipping;

Prefer the beginning of the week, as orders placed on Friday are picked up but remain stuck at the sorting center all weekend and only leave on Monday.

We always do our best to meet deadlines, but holidays, weekends, or certain periods of high traffic can sometimes slightly extend them.

I remain at your disposal if you need help anticipating your future orders or for any other questions.

Thank you again for your trust and your words about the quality of our products; it sincerely touches us.

Best regards,
Anaïs

Hello Céline,

Thank you for taking the time to leave a review, even if it is negative. Your feedback is valuable to us and helps us improve our service.

We are sorry to hear about your disappointment regarding your last two orders.

Regarding the broken products, if you are referring to the Jolie Môme, please know that we sent a new bag on November 7, 2024, following your report. If you noticed breakage on your orders from March 2025 or June 2025, we invite you to contact us directly so that we can examine your situation and find a solution.

For the posters, they need to be added to the cart when placing the order, as they are shipped separately with a specific label. Since this was not done, your request was unfortunately missed. We have sent you an email to arrange a shipment with pleasure.

Regarding the samples, the AGEC law (Anti-Waste for a Circular Economy) requires us to send them only upon explicit request to avoid waste. Please feel free to request them during your next order.

Finally, for the gifts, they are sent according to our available stock. You received a pair of socks at Christmas, and we hope to pamper you again soon.

We are sorry if one of your messages went unanswered. This is not our usual practice, and we thank you for bringing it to our attention.

Your satisfaction remains our priority, and we hope to fully satisfy you during your next orders.

Best regards,
Anaïs

Thank you Virginie for your feedback. We are glad that you like the quality of our waxes.

We understand that price can be an important factor. We take special care to offer quality products and hope they will continue to meet your expectations.

If you have any questions, please do not hesitate to reach out to us.

Thank you for your feedback, Camille! 😊