Customer reviews of Fille au pluriel

Trust Attestation
9,9 /10
Overall rating: 9,9 out of 10
Based on 707 published reviews
5 692 98% 4 7 1% 3 4 1% 2 2 0% 1 2 0%

Summary of reviews

Customers consistently praise the store for reliable, fast delivery and on-time, well-packaged orders that arrive in excellent condition. The product line earns frequent kudos for diverse wax textures and scents, with many noting long-lasting regrowth, pleasant fragrances, and easy workability that keeps clients happy. The brand is described as dependable and supportive, with attentive, knowledgeable service and clear guidance on wax choices that enhances the purchasing experience. Overall, customers highlight longstanding loyalty, repeatedly positive experiences, and strong satisfaction with product quality and delivery reliability.

4 star reviews

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M
Martine G.
Rating: 4 out of 5
following a purchase from 07/01/2026
Easy to use original perfume and very pleasant
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Response from Fille au pluriel
Thank you Martine
O
Ophélie L.
Rating: 4 out of 5
following a purchase from 02/11/2025
Very satisfied
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Marine R.
Rating: 4 out of 5
following a purchase from 24/10/2025
Order received very quickly, incredible smell! Small issue with the pulling, you have to go over several times compared to the wax I was used to. Texture okay
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Response from Fille au pluriel
Hello Marine,

Thank you very much for your feedback! We are delighted that your order arrived quickly and that you like the smell of the wax.

However, it is not normal to have to go over several times — normally one pass is sufficient, except in exceptional cases.
Please do not hesitate to contact us at 04 67 36 10 15 so that we can check together if there is an issue with heating or application.

See you very soon,
Anaïs
M
Mathilde M.
Rating: 4 out of 5
following a purchase from 25/07/2025
Very good quick wax delivery, however for the price it's a shame there isn't a little gift in the package. I chose to work with the brand because I knew it from my previous institute and we always had little goodies.
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Response from Fille au pluriel
Hello Mathilde,

Thank you for your feedback and your honesty.
We are happy that you like our waxes and take note of your comment.
Gifts are sent according to our available stock. Your satisfaction is our priority, and we hope to provide you with a better experience during your next orders!
M
Morgane M.
Rating: 4 out of 5
following a purchase from 06/06/2025
I have received my package two times at least a week late. This was not the case for more than two years. I find myself in the awkward position of having to urgently buy wax 45 minutes from my home... it's a pity because the products are great afterwards.
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Response from Fille au pluriel
Hello Morgane,

Thank you for your message and your loyalty. I am sincerely sorry to hear that you have experienced delivery delays that have put you in a difficult situation; this is really not what we want for our customers.

After checking, I would like to provide you with some clarifications, as the delays for the last two orders were actually within the usual standards:

June order: placed on Friday, June 6 (after the carrier's departure), shipped on Monday, June 9, picked up by the carrier on the 10th, and delivered on the morning of the 13th. The delays were therefore respected.

May order: placed on May 5 in the late afternoon (also after the departure of the packages), shipped on May 7 (because on May 6 we exceptionally did not make any shipments - information clearly indicated on our social media).
May 8 being a holiday, the carrier picked up the package on May 9. A delivery attempt was made on Monday, May 12, but it seems there was an inability to deliver (perhaps you were closed that day?). The delivery therefore took place on May 13, which is within a reasonable timeframe given the context.

I still understand that these delays may have bothered you, especially if you were counting on a quicker reception.

To optimize shipments and avoid this kind of issue in the future, here are some tips:

Place your order before 12:00 PM for same-day shipping;

Prefer the beginning of the week, as orders placed on Friday are picked up but remain stuck at the sorting center all weekend and only leave on Monday.

We always do our best to meet deadlines, but holidays, weekends, or certain periods of high traffic can sometimes slightly extend them.

I remain at your disposal if you need help anticipating your future orders or for any other questions.

Thank you again for your trust and your words about the quality of our products; it sincerely touches us.

Best regards,
Anaïs
V
Virginie R.
Rating: 4 out of 5
following a purchase from 18/05/2025
I find your waxes very good but the price is too high which I think will pose a problem in the short term.
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Response from Fille au pluriel
Thank you Virginie for your feedback. We are glad that you like the quality of our waxes.

We understand that price can be an important factor. We take special care to offer quality products and hope they will continue to meet your expectations.

If you have any questions, please do not hesitate to reach out to us.
C
Camille D.
Rating: 4 out of 5
following a purchase from 02/04/2025
Fast shipping but quite expensive
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Response from Fille au pluriel
Thank you for your feedback, Camille! 😊
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