The store consistently delivers fast and smooth experiences, with quick order processing, fast shipping, secure packaging, and a straightforward setup that makes it easy to connect to the app and track progress. The product itself is praised for practical design and effectiveness, including versatile flange sizes, multiple modes, and hands-free usability that supports ongoing pumping and breastfeeding activities. Customer service is highlighted as attentive and responsive, and the overall purchasing experience is described as problem-free with reliable delivery and helpful app features that support exercises and pelvic floor training. Users repeatedly note the convenience of the app integration, the long-term usability, and the positive impact on daily routines, with several reviews mentioning easy cleaning and the battery life as solid advantages.
For the moment, not enough hindsight. Recurring issues connecting the probe while Bluetooth is enabled and Emy is recognized. However, during the exercises, it does not recognize the probe. I do not despair of finding a solution.
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Jessica G.
Rating: 4 out of 5
following a purchase from 23/01/2026
The site and the customer service are great
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Evelyne V.
Rating: 3 out of 5
following a purchase from 25/01/2026
The device only worked once and then I couldn't use it again. I was asked to return it, and I am waiting for a new delivery. Then I will be able to give my opinion.
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Response from Emy By Fizimed
Hello Evelyne,
Indeed, a new product was shipped yesterday and will be delivered to you in the next few days.
I remain at your disposal for any questions.
Best regards,
Léa from the Emy team
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Corinne S.
Rating: 3 out of 5
following a purchase from 09/01/2026
Getting started after installing the application is quite easy. Fun exercises
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Susanne W.
Rating: 1 out of 5
following a purchase from 19/12/2025
I have not received the goods after 15 days
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Response from Emy By Fizimed
Dear Susanne,
our customer service will contact you shortly to find a solution together.
Best regards
Léa from the Emy team
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Victoria J.
Rating: 4 out of 5
following a purchase from 13/12/2025
I have tried this tool 3 times so far, and I find it quite good. I had a bit of difficulty positioning the probe correctly, but the problem was quickly resolved.
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Response from Emy By Fizimed
Hello Victoria,
Thank you very much for your positive feedback! We are delighted to hear that you find our tool effective. We understand that positioning the probe can be a challenge at first, and we appreciate your patience in this process. Please feel free to contact us if you need additional advice.
Best regards,
Léa from the Emy team
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Gesine H.
Rating: 1 out of 5
following a purchase from 12/12/2025
Order has not arrived yet today
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Response from Emy By Fizimed
Dear Gesine,
our customer service will contact you shortly to find a solution together.
Best regards
Léa from the Emy team
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Ruth A.
Rating: 1 out of 5
following a purchase from 09/12/2025
The app is unresponsive, you can only tap forward, the backward arrow does not work. The user manual cannot be retrieved a second time. The app is not mature.
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Response from Emy By Fizimed
Dear Ruth,
our customer service will contact you shortly to find a solution together.
Best regards
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Ghislaine B.
Rating: 3 out of 5
following a purchase from 09/12/2025
I am disappointed because it would have also required contractions from the device as I had from a previous one a few years ago
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Response from Emy By Fizimed
Dear Ghislaine,
Emy is a biofeedback probe, it is a method commonly used by health professionals and complementary to electrostimulation.
The Emy probe allows you to work actively while with electrostimulation you reduce your perineum passively. Biofeedback allows you to visualize in real time the perineal contractions on the phone screen in order to become aware of your contractions. You will also be able to track your progress over time on the Emy application. Unlike electrostimulation, biofeedback technology does not send electric current and allows for visible results more quickly.
If you would like more information or if you have any further questions, please do not hesitate to contact me at [email protected].
Best regards,
Léa from the Emy team
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Martine K.
Rating: 3 out of 5
following a purchase from 04/12/2025
I don't use it long enough to have made the expected progress
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Response from Emy By Fizimed
Hello Martine, thank you for taking the time to share your feedback on Emy! We understand that progress can take time and we encourage you to continue using it to reap all the benefits. Please feel free to contact us if you need advice or additional information to optimize your experience.
Best regards, Léa from the Emy team
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Viola F.
Rating: 1 out of 5
following a purchase from 30/11/2025
Hello dear team of Fizimed, I would like to leave a review, but unfortunately I have not received the item! On Saturday, December 13, DPD apologized for the delay, on December 15 I received the message that the shipment is being returned to the sender, as it was supposedly undeliverable. However, the shipment was not even close to my region. I am disappointed, as I had already placed the order on November 30. What should I do now? I kindly ask you to take care of this matter and hope for a prompt response from you, or how the further process should look like. Best regards, Viola Forst
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Beatrice B.
Rating: 1 out of 5
following a purchase from 30/11/2025
I have not received any goods until today!
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Response from Emy By Fizimed
Dear Beatrice,
Thank you very much for your feedback. We have checked the shipment status with the post and the package is currently still on its way.
We are sorry that the delivery is delayed. Unfortunately, due to a very high volume of packages, there are currently longer delivery times that we have no direct influence over. We apologize for this.
Of course, we are keeping an eye on the shipment for you and are always available if you have any further questions.
Best regards,
Léa from the Emy team
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Eva B.
Rating: 1 out of 5
following a purchase from 29/11/2025
I haven't heard anything since the order confirmation and I need it for Christmas!!!!
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Response from Emy By Fizimed
Hello Eva,
I have just checked the situation and indeed there was an error in preparing your package. I have promptly arranged for a new shipment to your address. The package will be delivered to you in the next few days.
Please excuse the inconvenience caused.
Best regards,
Léa from the Emy team
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Sarah T.
Rating: 1 out of 5
following a purchase from 28/11/2025
Delivery still hasn't arrived, no status change in the shop app for 2 weeks. No response to my email inquiry at Fizimed. 150 CHF wasted, too bad, the product looked promising. I still hope for a response about where my delivery is.
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Anna-Lena J.
Rating: 3 out of 5
following a purchase from 03/11/2025
The shopping experience on the Fizimed site itself was problem-free, but the delivery by DPD was very unreliable. The package was not left at the agreed drop-off location and the service from DPD is totally poor or non-existent. There is no personal phone contact, everything is computer-generated. Another, more reliable delivery service like DHL would have spared me some problems.
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Response from Emy By Fizimed
Dear Anna-Lena,
thank you for your feedback on your shopping experience at Emy By Fizimed. We are glad that the ordering process on our site was problem-free. However, we regret the inconveniences you experienced with the delivery by DPD. Your suggestion for a more reliable delivery service is very valuable to us and we will discuss this internally. We hope to welcome you back soon.
Best regards,
Léa from Fizimed
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Coralie L.
Rating: 4 out of 5
following a purchase from 22/10/2025
Interesting
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Myriam B.
Rating: 2 out of 5
following a purchase from 16/10/2025
The probe is too small
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Response from Emy By Fizimed
Hello Myriam,
Thank you for your feedback. We are sorry to hear that the size of the probe did not meet your expectations. Your comfort is our priority and we take your comments very seriously. You can of course take advantage of our "Satisfaction or Money Back" offer.
Best regards,
Léa
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Sylvia M.
Rating: 1 out of 5
following a purchase from 10/10/2025
Not received yet
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Marie-Christine D.
Rating: 4 out of 5
following a purchase from 02/10/2025
Good
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Sigrid P.
Rating: 3 out of 5
following a purchase from 14/08/2025
I cannot assess whether Emy brings an improvement after just a few days. However, I have the impression that the device often does not connect. Therefore, only 3 stars.
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Response from Emy By Fizimed
Dear Sigrid,
thank you very much for your feedback. We understand that it can be frustrating when the connection to the device does not always work smoothly.
We are happy to personally assist you in using EMY so that everything works optimally. Just write us an email at [email protected]
– we will help you quickly and with concrete tips.
Best regards
Léa from Fizimed
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Sofia D.
Rating: 1 out of 5
following a purchase from 12/08/2025
If you have a problem feeling the pelvic floor, it doesn't help at all. The app doesn't provide any further assistance either. Very demotivating!
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Response from Emy By Fizimed
Dear Sofia,
thank you very much for your feedback.
We are happy to assist you step by step in using EMY. Just write us an email at [email protected]
– we will help you with tips and instructions so that you can make the most of your training.
We would be pleased to support you on your journey!
Best regards
Léa from Fizimed
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Sabine S.
Rating: 4 out of 5
following a purchase from 01/07/2025
I see Emy as a very successful and efficient tool. However, the training instructions could be a bit more precise, as I sometimes feel unsure if I'm doing it right. I also think that breathing should be more integrated into the practice process, because holding one's breath can actually help maintain tension better, which is not the goal. Otherwise, I am really very happy to have chosen Emy!!!
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Annegret R.
Rating: 1 out of 5
following a purchase from 30/07/2025
Unfortunately, my order has not yet arrived. It has been delivered to a parcel shop and they are on vacation. Why do I provide a delivery address?
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Response from Emy By Fizimed
Dear Annegret,
I am pleased to inform you that a new package was sent to your home yesterday. It will be delivered to you within 3 to 5 days.
If you have any further questions, I am at your disposal.
Best regards,
Léa from Fizimed
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Evelyne V.
Rating: 4 out of 5
following a purchase from 29/07/2025
effective. Allows to check if the contractions are well performed
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Julia S.
Rating: 1 out of 5
following a purchase from 10/07/2025
Unfortunately, I have not received any goods so far.
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Response from Emy By Fizimed
Dear Julia,
A new package will be shipped starting tomorrow. I apologize for this incident, which was completely beyond our control.
I wish you a nice day!
Lea from Fizimed
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Barre F.
Rating: 1 out of 5
following a purchase from 27/06/2025
I have not received my package...
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Response from Emy By Fizimed
Hello France,
I am pleased to inform you that a new package was shipped on 10/07 following a return from the sender. We hope you have received it well and wish you good sessions with Emy!
Best regards,
Léa from Fizimed
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Rozenn R.
Rating: 3 out of 5
following a purchase from 25/06/2025
Interesting, I wasn't aware of the lack of tone in my perineum. So I'm working on it for 10 minutes every day and I'll see the difference in a month.
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Response from Emy By Fizimed
Hello Rozenn,
Thank you for your feedback, which means a lot to us! We wish you good sessions with Emy and hope you will see the first results quickly. Stay motivated! And above all, don't hesitate to get back to us to give us your news in a while. Good luck! Léa from Fizimed
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Magali L.
Rating: 1 out of 5
following a purchase from 23/06/2025
No! Too difficult to use
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Response from Emy By Fizimed
Hello Magali,
We had sent you advice via email regarding the use of Emy. Did you apply them? Were they helpful? Your feedback is valuable to us!
If you are still not satisfied, you can take advantage of the "Satisfaction or Money Back" offer.
I wish you a great day.
Léa from Fizimed
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Chantal D.
Rating: 4 out of 5
following a purchase from 20/06/2025
The gel should be provided with the probe
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Florence L.
Rating: 3 out of 5
following a purchase from 19/06/2025
For now I am having difficulty inserting the probe... it hurts a lot... it's not very motivating... I'll see how it goes...
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Response from Emy By Fizimed
Dear Florence,
You can use a lubricant with Emy Trainer to improve your comfort during exercises or facilitate insertion. We actually recommend using the one available on our website that is specially adapted. In any case, it is important to choose a water-based lubricant, as silicone or oil-based lubricants can damage the silicone coating of the probe. We also advise choosing a lubricant that is both water-based and hypoallergenic to avoid any irritation.
If you experience constant and/or persistent pain during use, that is not normal, we recommend consulting a healthcare professional.
Have a very good day,
Léa from Fizimed
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Martine M.
Rating: 1 out of 5
following a purchase from 09/05/2025
Impossible to insert the probe even with a lubricant. I wish to return it and be refunded
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Response from Emy By Fizimed
Hello Martine,
If despite all our advice the use of Emy Trainer does not suit you, you can of course take advantage of the Satisfaction or Refund offer and return the product to us. You will find all the information regarding this offer on our website in the "Delivery & Returns" section of our FAQ.
I wish you a good day,
Léa from Fizimed
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Jessica M.
Rating: 3 out of 5
following a purchase from 06/06/2025
No feedback yet as it has still not been delivered. Ordered on June 10 and still nothing received. Delivery selection made on Tuesday and tells me it will be Wednesday, really hoping to have it as the indicated deadlines are not being met.
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Response from Emy By Fizimed
Hello Jessica,
I understand your dissatisfaction. We did ship your order on 10/06, but Colissimo is taking a long time to deliver it to you. I sincerely apologize for this incident which is completely beyond our control. Your package is still in transit and should be delivered to you in the coming days.
If you still haven't received anything within 4 to 5 days, please contact me at [email protected] and I will arrange for a new product to be sent.
Wishing you a very nice day,
Best regards,
Léa from Fizimed
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Ophelie F.
Rating: 2 out of 5
following a purchase from 26/05/2025
I am not satisfied with the breast pump that has a battery that does not hold a charge
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Odette P.
Rating: 4 out of 5
following a purchase from 07/05/2025
Seems effective but not enough hindsight
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Sylvie C.
Rating: 2 out of 5
following a purchase from 28/04/2025
The Emy probe does not suit me.
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Response from Emy By Fizimed
Hello Sylvie,
I invite you to contact me directly at the address [email protected] so that I can provide you with all the advice you need to use your probe.
Best regards,
Léa from Fizimed
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Maurine D.
Rating: 3 out of 5
following a purchase from 12/03/2025
Effective breast pump. Small hiccup at delivery, but responsive customer service. I just regret the location of the charging port which is under the unit and prevents using the breast pump on mains power in case of an interruption during pumping. Additionally, the battery charge indication is very rudimentary so you never really know where the battery stands. This was a first purchase, it allowed me to clarify what I really look for in a breast pump.
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Response from Emy By Fizimed
Hello Maurine,
Thank you for providing feedback on your experience with Emy Pump. Your opinion is valuable and essential for the improvement of our products.
At Fizimed, we are committed to supporting mothers in their breastfeeding journey, so please do not hesitate to contact us if you need advice.
Best regards,
Léa from Fizimed
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Carole P.
Rating: 1 out of 5
following a purchase from 19/04/2025
I refer you to my last email informing you of the non-delivery of the product
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Response from Emy By Fizimed
Hello Carole,
If you still haven't received your product in 4 days, we will proceed to ship a new product. I am sincerely sorry for this postal incident totally independent of our will.
I wish you a nice day.
Léa from Fizimed
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Claudine D.
Rating: 3 out of 5
following a purchase from 16/04/2025
I think the probe is too large for me, I will see my doctor and keep you informed.
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Response from Emy By Fizimed
Hello Claudine, Indeed, your healthcare professional will certainly be good advice. If you feel irritated or if the insertion is a bit painful, you can use a water-based lubricant to facilitate the insertion of Emy. (Be careful, do not use silicone or oil-based lubricant, as it could damage the probe). I wish you a very nice day. Léa from Fizimed
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Berenice D.
Rating: 4 out of 5
following a purchase from 16/04/2025
Good product
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Katharina G.
Rating: 1 out of 5
following a purchase from 09/04/2025
Delivery has never arrived. I paid via Paypal. I would be happy if the pelvic floor trainer arrives.
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Response from Emy By Fizimed
Dear Katharina, The post informs us that your package was not picked up at the collection point you chose within the specified time frame. It will be returned to us. I am offering you a new shipment to your home today, if that is okay with you. I apologize for this incident, which is completely beyond our control. I wish you a nice day! ☀️ Léa from Fizimed
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