The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.
Hello Elisabeth,
If you're having trouble using your Emy probe, please contact our customer relations department directly at [email protected].
We'll be delighted to help!
Best regards,
Léa from Fizimed
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Marie Therese C.
Rating: 4 out of 5
following a purchase from 09/01/2025
As my perineum is very relaxed, I find it very difficult to follow the exercises. Otherwise, I hope this method will give me satisfaction.
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Response from Emy By Fizimed
Hello Marie-Thérèse,
Thank you for taking the time to share your very encouraging opinion!
We advise you to persevere with your exercises. After a few sessions, your perineum will be more toned, and you should notice an improvement in tube maintenance.
If you need any help or advice, don't hesitate to come back to us.
Best regards,
Léa from Fizimed
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Lucie N.
Rating: 3 out of 5
following a purchase from 08/02/2025
I'm happy to finally be hands-free but I find it hard to clean, it dries slowly and I pump much less milk than with my hospital pump.
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Response from Emy By Fizimed
Hello Lucie,
Thank you very much for your encouraging comment! ❤️
Our customer service team will get back to you with practical advice on how to make your draw more effective.
We wish you all the best for the rest of your breastfeeding.
Best wishes,
Léa from Fizimed
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Katja S.
Rating: 4 out of 5
following a purchase from 05/02/2025
The order process was good, it arrived, I'll have to wait and see if it lives up to its promise.
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Christiane H.
Rating: 4 out of 5
following a purchase from 31/01/2025
I don't understand it yet...
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Clementine B.
Rating: 4 out of 5
following a purchase from 30/01/2025
I have had no problems whatsoever with the fizimed brand. I give a 4* for the product and my order (it mentions a silent breast pump, which I don't have, and delivery took longer than announced). Apart from that, everything seems OK!
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Elke S.
Rating: 1 out of 5
following a purchase from 17/01/2025
First it was not found in the parcel store and then it was already sent back ...I wonder why it was not simply delivered to my home then I would have used it long ago. I hope I get the money back quickly, I've lost interest in it.
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Response from Emy By Fizimed
Dear Elke, your order has been delivered to the parcel store you selected when you placed your order. I have just contacted you by email to suggest a solution.
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Jacinta F.
Rating: 4 out of 5
following a purchase from 20/01/2025
delay due to damaged parcel
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Alizee L.
Rating: 4 out of 5
following a purchase from 19/01/2025
Very easy to use, allowing great freedom. The only drawbacks are that it's hard to see how much milk is being pumped and there's no pause.
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Response from Emy By Fizimed
Hello Alizée,
We would like to thank you for your comment and are delighted to hear that Emy Pump is working well for you on a daily basis ❤️😊 We will pass on your suggestions for improvement to our product manager. Your opinion is invaluable in improving our product!
Enjoy your breastfeeding. We look forward to hearing from you.
Léa from Fizimed
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Emilie F.
Rating: 1 out of 5
following a purchase from 14/01/2025
The breast pump doesn't work for me. It doesn't pump enough compared to the corded pump already rented from the pharmacy...
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Response from Emy By Fizimed
Hello Emilie,
We are very sorry that you are not completely satisfied with Emy Pump. As specified in our e-mail exchanges, you were able to benefit from the "Satisfied or your money back" offer.
We wish you all the best for the rest of your breastfeeding and look forward to hearing from you. Léa from the Fizimed team
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SANDRA L.
Rating: 1 out of 5
following a purchase from 09/01/2025
I'm not satisfied. I don't find the probe very practical because it's not adapted to me. And I didn't know I'd have to take out a subscription to get other exercises.
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Response from Emy By Fizimed
Hello Sandra,
We're very sorry that we're not completely satisfied with the product. Could you tell us more about it? We'll probably be able to give you some advice to help you.
The purchase of the Emy connected sensor unlocks the Duo offer: Sensor + Emy App for life. You won't have to pay for a subscription, as the price of the app is included in the price of the probe.
As soon as you connect your Emy probe to the app for the first time, the Duo: Probe + Emy App offer will be unlocked. The app will then prompt you to cancel your subscription directly on the store.
If you have any further questions, please do not hesitate to contact our customer service department at [email protected]
Best regards,
Léa from the Fizimed team
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chantal C.
Rating: 1 out of 5
following a purchase from 06/01/2025
Sensor or charger not working
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Response from Emy By Fizimed
Hello Chantal,
You contacted customer service to report the problem and everything is now back to normal.
We wish you all the best with Emy!
We look forward to hearing from you.
Léa from Fizimed
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Eve R.
Rating: 1 out of 5
following a purchase from 09/07/2024
I never received my package....
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Response from Emy By Fizimed
Hello Eve,
As indicated in our e-mail exchange of 10/01/2025, I have requested that your parcel be reshipped to your address.
We apologize for this inconvenience, which is totally beyond our control.
Please do not hesitate to contact us should you require any further information.
Léa from the Fizimed team
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ADRIANA G.
Rating: 4 out of 5
following a purchase from 26/12/2024
A little difficult to install the application and start up the probe, but once it's up and running, it's effective.
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Roswitha R.
Rating: 2 out of 5
following a purchase from 19/12/2024
I am still waiting for the shipment to be delivered, even though it has been notified to me for some time. When I go to the tracking page and check the delivery status again, I end up on a French page that I can't understand.
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Response from Emy By Fizimed
Dear Roswitha,
According to the information provided by Swiss Post, the parcel was delivered to you on January 2, 2025. We apologize for the late delivery, which is certainly due to the Christmas holidays.
We hope that you have received your parcel safely.
We remain at your service.
Léa from the Fizimed team
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Ute H.
Rating: 1 out of 5
following a purchase from 17/12/2024
I still haven't received it
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Response from Emy By Fizimed
Dear Ute,
According to the information from the post office, you collected your parcel on 31.12.2024. We hope that you are satisfied with Emy Trainer.
We will be here for you.
Lea from the Fizimed team
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Claire D.
Rating: 4 out of 5
following a purchase from 10/12/2024
I've only been using it for 3 days. So I can't see the effects yet.
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Regina W.
Rating: 1 out of 5
following a purchase from 14/11/2024
No delivery received to date
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Response from Emy By Fizimed
Dear Regina,
Our customer service will contact you regarding this matter.
We remain available for you.
P
Penelope G.
Rating: 1 out of 5
following a purchase from 07/11/2024
Product not delivered
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Response from Emy By Fizimed
Hello Penelope,
As mentioned in our previous e-mail exchange, your parcel is waiting for you at your nearest post office.
We hope you enjoy receiving your order.
We look forward to hearing from you.
Léa from the Fizimed team
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Maria G.
Rating: 1 out of 5
following a purchase from 29/10/2024
I cannot open the training program
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Response from Emy By Fizimed
Dear Maria,
If you have such problems, please contact our customer service team directly at [email protected]. We will then take care of your request.
With kind regards,
Léa de l'équipe Fizimed
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GENEVIEVE L.
Rating: 4 out of 5
following a purchase from 28/10/2024
I've been doing the exercises for 5 days now and I'm already seeing an improvement. I'm continuing as assiduously as possible because I want it to work.
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Christian S.
Rating: 2 out of 5
following a purchase from 08/10/2024
Please pay attention to where the shipment should go and do not mix it up with the billing address
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Response from Emy By Fizimed
Dear Christian,
The delivery address was indeed different from the billing address. We have taken your request into consideration.
If you have any further questions, I will be happy to answer them.
Yours sincerely,
Léa de l'équipe Fizimed
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Mathilde L.
Rating: 4 out of 5
following a purchase from 07/10/2024
After several attempts to buy on the site, I finally received my probe and I'm very satisfied!
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Christina B.
Rating: 1 out of 5
following a purchase from 31/08/2024
The device did connect to my phone but kept disconnecting, which made the exercise pointless as it kept interrupting. I restarted both phone and device and used as instructed but always the problem. The shape of the device is also uncomfortable to wear. All in all, I am dissatisfied for the price!
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Katrin S.
Rating: 4 out of 5
following a purchase from 16/08/2024
Great probe for pelvic floor awareness and currently at a great price
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MARTINE L.
Rating: 4 out of 5
following a purchase from 14/08/2024
I'm waiting to use it over a long enough period to see the results.
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marie-france C.
Rating: 3 out of 5
following a purchase from 13/08/2024
I think the probe is a little too big. I have to use a lubricant, I try to dose it well. The problem is that it's difficult to insert and once in place, it comes out when I do my exercises.
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Response from Emy By Fizimed
Hello,
In theory, there's no need to hold or move the probe during your exercises. Covering the external white part (which contains the Bluetooth antenna) may cause signal loss.
Emy adapts to all morphologies: depending on your anatomy, the external part may protrude more or less from your vagina. If the probe comes out during contractions, you may be pushing instead of contracting. ⚠️
We advise you to persevere with your exercises. After a few sessions, your perineum will be more toned and you should notice an improvement in the way the probe is held in place.
It's also possible that you're using too much lubricant, which could explain why the Emy probe is slipping outwards.
Have a nice day!
Léa
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Céline B.
Rating: 4 out of 5
following a purchase from 29/07/2024
So far so good!
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Claudine V.
Rating: 3 out of 5
following a purchase from 22/07/2024
Hello, I used to work regularly with the few exercises available without the probe and the results were noticeable but not sufficient so I bought the probe and the results are much worse! Why do you ask?
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Response from Emy By Fizimed
Hello,
Please do not hesitate to contact our customer service department at [email protected] so that we can help you!
Have a nice day :) .
Léa
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Valérie A.
Rating: 4 out of 5
following a purchase from 18/07/2024
Very good, fun exercises,
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Delphine D.
Rating: 4 out of 5
following a purchase from 17/07/2024
I've only just started, so I don't have enough experience to know if it's working for me.
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Uta D.
Rating: 1 out of 5
following a purchase from 14/07/2024
I don't understand the instructions, I lack explanations. When do I have to pull together, when do I have to let go? I also don't understand the rating. For me, the device often doesn't want to connect to the Emy app, but when I start from the beginning, it suddenly works.
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Response from Emy By Fizimed
Dear Uta,
Please contact our customer service at [email protected] so that we can help you with the use.
Kind regards,
Léa
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Gabriele A.
Rating: 4 out of 5
following a purchase from 12/07/2024
The purchasing and shipping process was excellent
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Carmen B.
Rating: 2 out of 5
following a purchase from 10/07/2024
15 days from order. Sorry, but that's not customer service. Orders from abroad 5/6 days. I often order from abroad. The parcel arrived safely.
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Viviane D.
Rating: 4 out of 5
following a purchase from 03/07/2024
Everything's perfect, I just wish the games were a bit more fun.
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Caroline C.
Rating: 4 out of 5
following a purchase from 02/07/2024
No problem with the product but the delivery leaves a lot to be desired. Colissimo + Italian partner = 0
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BRIGITTE W.
Rating: 4 out of 5
following a purchase from 27/06/2024
During my jogging sessions, I noticed that I was leaking urine. I started using the EMY application without the catheter. After 2 months, I decided to go further and use the catheter. I'm delighted, especially as I've noticed a reduction in leakage.
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Catherine B.
Rating: 3 out of 5
following a purchase from 25/06/2024
I wish I could have seen the quality of the contractions...
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Laurie C.
Rating: 2 out of 5
following a purchase from 21/06/2024
I was not happy to receive an invoice to pay customs on top of the price quoted plus an extra £12 delivery charge from the carrier.
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Response from Emy By Fizimed
Dear Laurie,
Unfortunately, as your country is outside Europe you can have some customs fees to pay. These fees are customs related and beyond our control.
I'm very sorry for this inconvinience.
Kind regards,
Léa
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Catherine C.
Rating: 4 out of 5
following a purchase from 14/06/2024
Fast, well packaged. Thank you
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