The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.
Product arrived quickly after ordering. No particular problems. The application could be better developed: here, whatever the chosen theme, the "games" are all a series of exercises always in the same order and in which there's no real interaction. Making a "board" game in which the types of effort would be proposed randomly and in the form of moving a character who might have to jump or move to escape obstacles, for example, would be more fun and give less of an impression of being in the process of re-educating one's perineum.
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Verifizierter K.
Rating: 1 out of 5
following a purchase from 08/03/2022
Has not yet arrived
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Response from Emy By Fizimed
Dear Uschi, I have just sent you an email regarding your delivery. I have contacted the post office and inquired regarding the delay. You should receive your package in the next 2 days. If this is not the case, we will of course send you a new product. If you have any further questions, please contact me at [email protected]. Best regards Léa from Team Fizimed
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Acheteur vérifié
Rating: 3 out of 5
I still haven't received my package.....so I can't evaluate the product. I had to fill in a questionnaire for the post office....and I'm still waiting.....
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Response from Emy By Fizimed
We have checked your delivery and it is on its way. The delay was a little longer because of the customs clearance procedure for parcels to Switzerland. We're really sorry for the delay, and Léa from customer service will get in touch with you.
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Acheteur vérifié
Rating: 4 out of 5
I like very playful games. I haven't tried them all yet. However, I would like it to be possible to restart an exercise if, for example, the probe is incorrectly set. Thank you
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 3 out of 5
I did receive the probe? it doesn't charge properly and I haven't been able to speak to the customer service...answering machine in place without being able to leave a message, a first e-mail and the answer doesn't correspond to my expectations, a second e-mail and I'm waiting...I think it would be easier to explain by telephone! I'm obviously disappointed and I hope a solution will be found.... until then.
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Acheteur vérifié
Rating: 2 out of 5
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Comprador verificado
Rating: 4 out of 5
following a purchase from 04/02/2022
I like everything in general...the mini-games etc...What I miss is that it tells you more things, like the strength you have...or if you pull more of a muscle or another...and the evolution since you start...to see the progress in your pelvic sleep.since the emy device has 360° sensors...it could be even more accurate.
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Response from Emy By Fizimed
We take into account your suggestions, thank you very much for sharing it with us !
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Sylvaine D.
Rating: 3 out of 5
The concept is great, but for our generation, born with a game boy in our hands, the animation of the games is poor.
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Response from Emy By Fizimed
Thank you for your feedback Sylvaine, I fully understand your comment, which we are taking into account in our further development. The exercises we offer are medical games, but we want your sessions to be enjoyable. That's why we've recently released three new game worlds, which I hope you'll enjoy.
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Acheteur vérifié
Rating: 4 out of 5
Easy to use Fast shipping Can't wait to do the program
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Response from Emy By Fizimed
Thank you for your feedback! Don't hesitate to let us know about your progress with Emy, we'd love to hear from you! Have a wonderful day, Léa from the Fizimed team.
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Marion P.
Rating: 4 out of 5
Unfortunately, I wasn't able to try the probe much due to a loading failure to give my opinion, but the after-sales service is very responsive and top-notch!
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Acheteur vérifié
Rating: 4 out of 5
More games
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gisèle C.
Rating: 1 out of 5
I no longer have the fimized
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Elise N.
Rating: 4 out of 5
Very responsive customer service. Solution to my problem found very quickly
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Acheteur vérifié
Rating: 4 out of 5
A clear description and fast delivery are much appreciated. However, the explanations on how to get started, and in particular how to connect the probe to the smartphone, are still too brief. After 2 days of exercise, I'm satisfied with my purchase....to see how effective it is in a few weeks.
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Acheteur vérifié
Rating: 4 out of 5
Very intuitive and pleasant application in terms of the exercises to use. However, the probe is a little wide for me, given the problems I have, so it's a little difficult to use at first.
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Response from Emy By Fizimed
Thank you very much for your opinion! Re-education with the Emy probe allows you to relax the perineum and learn to control it better. In some cases, especially for pelvic floor dysfunctions, insertion of the probe may pose a problem. In this case, don't hesitate to use a water-based lubricant to make it easier. Don't hesitate to contact me at [email protected] if you have any concerns, I'm here to advise and help.
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Acheteur vérifié
Rating: 1 out of 5
Did not receive my order
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Response from Emy By Fizimed
Hello, I'm very sorry to hear that you're experiencing a delivery problem with your order, I'd be happy to help you receive your Emy product as soon as possible via [email protected]. I'll send you an e-mail right away so that we can find a solution. I'm really sorry you haven't received your parcel yet, I'll do everything I can to help you. See you soon, Léa.
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Acheteur vérifié
Rating: 2 out of 5
Quite disappointing, the Bluetooth disconnects very often even though my phone is right next to it. For the price, the device could come with a power socket and a small pouch for storing your equipment.
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Response from Emy By Fizimed
I'm sorry you're having trouble connecting your Emy probe. Please don't hesitate to contact me at [email protected] so that I can help you. I'm sure we'll be able to find a solution together! We'll take your comment about the Emy kit into account, thank you very much.
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 1 out of 5
Product supposedly delivered within 24/48 hours. After 7 days, it is still in the warehouse according to track and trace.
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Response from Emy By Fizimed
Hello, shipping takes 24 to 48 working hours and delivery in France takes 3 to 4 working days with Colissimo. I'm really sorry if you have any problems with your delivery, please contact me at [email protected] so that I can help you!
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Acheteur vérifié
Rating: 4 out of 5
I thought it was vibrasion. Now I'm just starting to see the results.
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Response from Emy By Fizimed
Thank you for your comment. The Emy probe is a biofeedback probe, which captures your contractions in real time and transmits them to the mobile application during your exercises. It does not vibrate or send electric currents. I hope you're happy with it all the same, and we're delighted to hear you're seeing results! Please don't hesitate to contact me at [email protected] if you have any questions!
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Acheteur vérifié
Rating: 4 out of 5
Fun discovery: having games to strengthen your perineum is good, it makes you want to do it, it's a constraint.
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Acheteur vérifié
Rating: 3 out of 5
Very good product Fun Shame that there is a pay aspect to the application given the price of the probe at the outset?
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Response from Emy By Fizimed
Thanks for your comment! Access to all the features of the mobile app is included in the price of the probe and is valid for life, so you won't have to pay anything extra if you own the probe. All you have to do is connect the probe to the app once to access all the content and training programs.
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Acheteur vérifié
Rating: 4 out of 5
Better refer to the website for all questions
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Response from Emy By Fizimed
Thank you for your comment! If you have any questions, you can also contact me directly at [email protected], I'll be happy to help! Léa from Fizimed customer service.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 04/06/2021
I get a bit bored with the games. There would also be a need for a more medical option that would simply mark the pressure as with the EPI-NO.
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Response from Emy By Fizimed
Hello, thank you for your message. We are preparing new games, so that you do not lose motivation. The medical universe marks the pressure, but it is true that it is not numbered. Thank you for your opinion, we will take it into account. If you have any questions, please contact our customer service : [email protected]
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Natalia P.
Rating: 4 out of 5
following a purchase from 31/01/2021
The device seems large and heavy to me. I would like to know my evolution. That is to say what the state of my pelvic floor was when I started using it and then be able to see the progress. I thought it would work like this. I used it for two months and then lost motivation. It is not easy to be consistent with pelvic floor exercises.
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Response from Emy By Fizimed
Hello, thank you for your message. Emy is designed to look like the probes used in the office. If you feel discomfort, you can use a water-based lubricant. The progression indicates if you are doing the exercises well, you will see an evolution of your indicators, and especially an improvement in symptoms. For an assessment of the pelvic floor, we recommend that you see a specialized physiotherapist.
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Verifizierter K.
Rating: 4 out of 5
following a purchase from 20/07/2021
Great customer service! Great product! The app could be designed a little better.
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Verifizierter K.
Rating: 4 out of 5
following a purchase from 08/07/2021
Ran well.
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Monique B.
Rating: 4 out of 5
Difficult to connect
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Response from Emy By Fizimed
Hello, thank you for your message! Please contact us at [email protected] so that Léa, our hyper-responsive customer service manager, can help you.
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Acheteur vérifié
Rating: 4 out of 5
The price is excessive. And above all I was disappointed because the promotional price meant that I had to order quickly, but as soon as I bought a new, better offer was proposed.
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Karmen L.
Rating: 4 out of 5
following a purchase from 30/06/2021
Good product. Easy to use.
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Response from Emy By Fizimed
Thank you for your comment ! We are glad to hear that you like Emy. Good luck with Emy !
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Marie-The?re?se H.
Rating: 4 out of 5
A lubricant would be welcome. It would be nice to be able to reach customer service by phone.
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Response from Emy By Fizimed
Thank you very much for your note! We've taken your comment about the lubricant into account, so don't hesitate to buy one from our partner Perineeshop! Léa in charge of our customer service answers all your questions very quickly within 24 hours by e-mail, so you'll change your mind ;)
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Judith S.
Rating: 4 out of 5
following a purchase from 23/05/2021
Everything in order
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Acheteur vérifié
Rating: 4 out of 5
Fine
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Acheteur vérifié
Rating: 4 out of 5
Good product, but too early for full feedback.
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Acheteur vérifié
Rating: 4 out of 5
Very fast delivery, great product
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Acheteur vérifié
Rating: 3 out of 5
Disappointed with the probe, I thought that during the mini games (for a fee!!) it was really the fact of releasing or contracting the perineum that allowed you to play, but the game doesn't work at all on its own (so it's impossible to know if you're really working the perineum).
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Response from Emy By Fizimed
When you buy the Emy probe, you get access to all the mini-games without paying extra. The games don't work by themselves; it's your contractions and releases that make the character move. Did you use the probe correctly during your sessions? Don't hesitate to contact us at [email protected] if you have any problems!
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najib G.
Rating: 4 out of 5
Delivery Ok , Product not yet tested by its recipient.
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Ghislaine P.
Rating: 4 out of 5
I have a problem to be on www.docs.fizimed.com I live in Switzerland, do you think it's a problem to connect it?
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Acheteur vérifié
Rating: 4 out of 5
After a few weeks of use, I'd like to have more exercises. I'm starting to get bored of it, which means I'm using my probe less, barely 1 time a week as opposed to 3 times at the start.
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