The store consistently delivers fast and smooth experiences, with quick order processing, fast shipping, secure packaging, and a straightforward setup that makes it easy to connect to the app and track progress. The product itself is praised for practical design and effectiveness, including versatile flange sizes, multiple modes, and hands-free usability that supports ongoing pumping and breastfeeding activities. Customer service is highlighted as attentive and responsive, and the overall purchasing experience is described as problem-free with reliable delivery and helpful app features that support exercises and pelvic floor training. Users repeatedly note the convenience of the app integration, the long-term usability, and the positive impact on daily routines, with several reviews mentioning easy cleaning and the battery life as solid advantages.
The device seems large and heavy to me. I would like to know my evolution. That is to say what the state of my pelvic floor was when I started using it and then be able to see the progress. I thought it would work like this. I used it for two months and then lost motivation. It is not easy to be consistent with pelvic floor exercises.
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Response from Emy By Fizimed
Hello, thank you for your message. Emy is designed to look like the probes used in the office. If you feel discomfort, you can use a water-based lubricant. The progression indicates if you are doing the exercises well, you will see an evolution of your indicators, and especially an improvement in symptoms. For an assessment of the pelvic floor, we recommend that you see a specialized physiotherapist.
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Verifizierter K.
Rating: 4 out of 5
following a purchase from 20/07/2021
Great customer service! Great product! The app could be designed a little better.
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Verifizierter K.
Rating: 4 out of 5
following a purchase from 08/07/2021
Ran well.
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Monique B.
Rating: 4 out of 5
Difficult to connect
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Response from Emy By Fizimed
Hello, thank you for your message! Please contact us at [email protected] so that Léa, our hyper-responsive customer service manager, can help you.
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Acheteur Vérifié
Rating: 4 out of 5
The price is excessive. And above all I was disappointed because the promotional price meant that I had to order quickly, but as soon as I bought a new, better offer was proposed.
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Karmen L.
Rating: 4 out of 5
following a purchase from 30/06/2021
Good product. Easy to use.
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Response from Emy By Fizimed
Thank you for your comment ! We are glad to hear that you like Emy. Good luck with Emy !
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Marie-The?Re?Se H.
Rating: 4 out of 5
A lubricant would be welcome. It would be nice to be able to reach customer service by phone.
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Response from Emy By Fizimed
Thank you very much for your note! We've taken your comment about the lubricant into account, so don't hesitate to buy one from our partner Perineeshop! Léa in charge of our customer service answers all your questions very quickly within 24 hours by e-mail, so you'll change your mind ;)
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Judith S.
Rating: 4 out of 5
following a purchase from 23/05/2021
Everything in order
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Good product, but too early for full feedback.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery, great product
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the probe, I thought that during the mini games (for a fee!!) it was really the fact of releasing or contracting the perineum that allowed you to play, but the game doesn't work at all on its own (so it's impossible to know if you're really working the perineum).
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Response from Emy By Fizimed
When you buy the Emy probe, you get access to all the mini-games without paying extra. The games don't work by themselves; it's your contractions and releases that make the character move. Did you use the probe correctly during your sessions? Don't hesitate to contact us at [email protected] if you have any problems!
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Najib G.
Rating: 4 out of 5
Delivery Ok , Product not yet tested by its recipient.
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Ghislaine P.
Rating: 4 out of 5
I have a problem to be on www.docs.fizimed.com I live in Switzerland, do you think it's a problem to connect it?
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Acheteur Vérifié
Rating: 4 out of 5
After a few weeks of use, I'd like to have more exercises. I'm starting to get bored of it, which means I'm using my probe less, barely 1 time a week as opposed to 3 times at the start.
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Corinne B.
Rating: 4 out of 5
I sent an e-mail asking why there was no sound from my device and received no reply.
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Response from Emy By Fizimed
Hi Corinne, I replied to you by e-mail on 12/03, I'm sorry you didn't see my reply. I'll get back to you right away. Have a lovely day, Léa.
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Claudine D.
Rating: 4 out of 5
The probe worked for 15 days and then nothing for the moment it has gone back to SAV no news!
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the product. On the other hand, customer service is non-existent. I had problems getting the probe to work, so I sent an e-mail to which I never received a reply.
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Response from Emy By Fizimed
Thank you for your feedback! I received your customer service request and replied to you on February 22. I think my e-mail must have fallen into your spam folder, so please check. I'm really sorry that you think you haven't received a reply. I will get back to you immediately.
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Acheteur Vérifié
Rating: 4 out of 5
The order went through real quick but I didn't get a receipt or anything. So I wrote to the service and they checked it - that was really nice. But delivery got delayed none the less and they only said - sorry. I had expected a bit more than that cause without complaint I would still be without product. But the product ist really great so the purchase was still worth it. :)
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Acheteur Vérifié
Rating: 4 out of 5
I've just received my probe, so far so good. I'm going to start today, and I'll keep you posted on the rest.
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Virginie D.
Rating: 4 out of 5
Everything is ok, I wait to see in time.
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Acheteur Vérifié
Rating: 4 out of 5
fast and discreet
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Acheteur Vérifié
Rating: 4 out of 5
I'm a little disappointed by the device, I thought there would be more targeted exercises on the different contractions of the perineum (more or less deep, lateral etc).
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Response from Emy By Fizimed
The games we offer are based on the PERFECT Scheme method, which is the one most commonly used by health professionals. These exercises provide an overall workout for the pelvic floor, involving all parts of the body. Thank you for your feedback!
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