The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.
Impossible to insert the probe even with a lubricant. I wish to return it and be refunded
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Response from Emy By Fizimed
Hello Martine,
If despite all our advice the use of Emy Trainer does not suit you, you can of course take advantage of the Satisfaction or Refund offer and return the product to us. You will find all the information regarding this offer on our website in the "Delivery & Returns" section of our FAQ.
I wish you a good day,
Léa from Fizimed
J
Jessica M.
Rating: 3 out of 5
following a purchase from 06/06/2025
No feedback yet as it has still not been delivered. Ordered on June 10 and still nothing received. Delivery selection made on Tuesday and tells me it will be Wednesday, really hoping to have it as the indicated deadlines are not being met.
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Response from Emy By Fizimed
Hello Jessica,
I understand your dissatisfaction. We did ship your order on 10/06, but Colissimo is taking a long time to deliver it to you. I sincerely apologize for this incident which is completely beyond our control. Your package is still in transit and should be delivered to you in the coming days.
If you still haven't received anything within 4 to 5 days, please contact me at [email protected] and I will arrange for a new product to be sent.
Wishing you a very nice day,
Best regards,
Léa from Fizimed
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Ophelie F.
Rating: 2 out of 5
following a purchase from 26/05/2025
I am not satisfied with the breast pump that has a battery that does not hold a charge
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Maurine D.
Rating: 3 out of 5
following a purchase from 12/03/2025
Effective breast pump. Small hiccup at delivery, but responsive customer service. I just regret the location of the charging port which is under the unit and prevents using the breast pump on mains power in case of an interruption during pumping. Additionally, the battery charge indication is very rudimentary so you never really know where the battery stands. This was a first purchase, it allowed me to clarify what I really look for in a breast pump.
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Response from Emy By Fizimed
Hello Maurine,
Thank you for providing feedback on your experience with Emy Pump. Your opinion is valuable and essential for the improvement of our products.
At Fizimed, we are committed to supporting mothers in their breastfeeding journey, so please do not hesitate to contact us if you need advice.
Best regards,
Léa from Fizimed
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Claudine D.
Rating: 3 out of 5
following a purchase from 16/04/2025
I think the probe is too large for me, I will see my doctor and keep you informed.
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Response from Emy By Fizimed
Hello Claudine, Indeed, your healthcare professional will certainly be good advice. If you feel irritated or if the insertion is a bit painful, you can use a water-based lubricant to facilitate the insertion of Emy. (Be careful, do not use silicone or oil-based lubricant, as it could damage the probe). I wish you a very nice day. Léa from Fizimed
K
Katharina G.
Rating: 1 out of 5
following a purchase from 09/04/2025
Delivery has never arrived. I paid via Paypal. I would be happy if the pelvic floor trainer arrives.
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Response from Emy By Fizimed
Dear Katharina, The post informs us that your package was not picked up at the collection point you chose within the specified time frame. It will be returned to us. I am offering you a new shipment to your home today, if that is okay with you. I apologize for this incident, which is completely beyond our control. I wish you a nice day! ☀️ Léa from Fizimed
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Angelique L.
Rating: 1 out of 5
following a purchase from 01/04/2025
The probe's charge does not work. It takes at least three hours to charge and discharges in a few hours even if not used. I have already sent an email for a product exchange but have received no response.
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Response from Emy By Fizimed
Hello Angélique, I apologize for my late response. I have just sent you an email regarding the problem you are experiencing. We will quickly find a solution together. Best regards, Léa from Fizimed
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Maryline L.
Rating: 3 out of 5
following a purchase from 01/04/2025
The probe is too big for me and I haven't made any progress...
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Response from Emy By Fizimed
Hello Maryline, I am sincerely sorry that using Emy does not suit you. Please know that you can take advantage of our 'Satisfaction or Money Back' offer. Have a great day. Léa from Fizimed
D
Danielle C.
Rating: 1 out of 5
following a purchase from 19/03/2025
The plug does not fit my Samsung, I couldn't do my rehabilitation.
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Response from Emy By Fizimed
Hello Danielle, What exactly do you mean by 'the plug does not fit my Samsung'? If you are having difficulties using Emy, I invite you to contact me directly at [email protected]. We will quickly find a solution together! I wish you a very nice day. Léa from Fizimed
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Isabelle B.
Rating: 2 out of 5
following a purchase from 24/03/2025
Disappointed sorry painful introduction as well as the exercises the probe often comes out I did not have satisfactory results
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Response from Emy By Fizimed
Hello Isabelle,
I am sorry that you are experiencing difficulties using Emy.
If the introduction of the probe is painful, or if you feel irritated, I invite you to use a water-based lubricant, which will facilitate the introduction.
If the probe comes out during your contractions, perhaps you are pushing instead of contracting. We advise you to persevere with your exercises. After a few sessions, your pelvic floor will be stronger and you should notice an improvement in the retention of the probe.
If you would like more advice, feel free to write to me directly at [email protected]. I will be happy to help you!
I wish you a good day,
Léa from Fizimed
C
Christelle C.
Rating: 2 out of 5
following a purchase from 24/03/2025
Even though the application is very well designed, the shape of the probe's ergonomics does not suit me and is uncomfortable for me.
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Response from Emy By Fizimed
Hello Christelle,
I am sorry that using Emy is uncomfortable for you.
If you feel irritated or if the insertion is a bit painful, you can use a water-based lubricant to facilitate the insertion of Emy.
Feel free to write to me directly at [email protected] if you need advice on using Emy.
I wish you a very nice day,
Léa from Fizimed
P
patricia K.
Rating: 1 out of 5
following a purchase from 12/03/2025
The probe does not pick up my contractions well, knowing that I am doing my rehabilitation with my midwife and everything is going well, I contract well. With this probe, I have to squeeze my thighs to play the games when that shouldn't be the case.
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Response from Emy By Fizimed
Hello Patricia,
I invite you to contact me directly at [email protected] so that we can check together if your product has a defect.
We will find a solution together!
Best regards,
Léa from Fizimed
C
Cecile D.
Rating: 1 out of 5
following a purchase from 15/03/2025
The product was on promotion with €20 less than the price I paid just after my order. I did not benefit from this discount, which is very disappointing.
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Response from Emy By Fizimed
Hello Cécile,
I understand your disappointment, but the spring offer was launched on March 20, while you ordered on March 15.
You were still able to benefit from the promo code TRYEMY, which allowed you to receive a 5% discount.
If you have any further questions about your order or about using our Emy probe, please feel free to contact me directly at [email protected].
I remain at your disposal.
Best regards,
Léa from Fizimed
J
Joëlle M.
Rating: 1 out of 5
following a purchase from 09/03/2025
I have problems with the purchased item. I have sent several emails for 3 days, still without a response. Is there a real customer service?
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Response from Emy By Fizimed
Hello Joëlle, Following your response to the questionnaire that allows us to diagnose the malfunctions, I have just confirmed by email that we will take care of your product. This coverage is fully covered by the Fizimed warranty. You will receive a return slip allowing you to send the product back to us. Rest assured that your satisfaction is our priority and that we are doing everything we can to serve you better. I wish you a great day. Léa from Fizimed
P
PASCALE L.
Rating: 3 out of 5
following a purchase from 05/02/2025
Repetitive message, no greeting, no answer to the problem
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Response from Emy By Fizimed
Hello Pascale,
We are sincerely sorry that you were not completely satisfied with our services.
Our customer relations department will contact you by e-mail as soon as possible to find a solution together. Your satisfaction is our priority.
I wish you a very nice day.
Best regards,
Léa from Fizimed
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Nathalie B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Not satisfied. Cannot be used. Cannot connect probe to Emy app.
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Response from Emy By Fizimed
Hello Nathalie,
If you're having trouble connecting the probe to your phone, please contact our customer service department directly at [email protected]. We'll find a solution together!
Best regards,
Léa from the Fizimed team
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Elisabeth B.
Rating: 1 out of 5
following a purchase from 14/02/2025
Don't want to get to know my mobile
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Response from Emy By Fizimed
Hello Elisabeth,
If you're having trouble using your Emy probe, please contact our customer relations department directly at [email protected].
We'll be delighted to help!
Best regards,
Léa from Fizimed
L
Lucie N.
Rating: 3 out of 5
following a purchase from 08/02/2025
I'm happy to finally be hands-free but I find it hard to clean, it dries slowly and I pump much less milk than with my hospital pump.
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Response from Emy By Fizimed
Hello Lucie,
Thank you very much for your encouraging comment! ❤️
Our customer service team will get back to you with practical advice on how to make your draw more effective.
We wish you all the best for the rest of your breastfeeding.
Best wishes,
Léa from Fizimed
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Elke S.
Rating: 1 out of 5
following a purchase from 17/01/2025
First it was not found in the parcel store and then it was already sent back ...I wonder why it was not simply delivered to my home then I would have used it long ago. I hope I get the money back quickly, I've lost interest in it.
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Response from Emy By Fizimed
Dear Elke, your order has been delivered to the parcel store you selected when you placed your order. I have just contacted you by email to suggest a solution.
E
Emilie F.
Rating: 1 out of 5
following a purchase from 14/01/2025
The breast pump doesn't work for me. It doesn't pump enough compared to the corded pump already rented from the pharmacy...
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Response from Emy By Fizimed
Hello Emilie,
We are very sorry that you are not completely satisfied with Emy Pump. As specified in our e-mail exchanges, you were able to benefit from the "Satisfied or your money back" offer.
We wish you all the best for the rest of your breastfeeding and look forward to hearing from you. Léa from the Fizimed team
S
SANDRA L.
Rating: 1 out of 5
following a purchase from 09/01/2025
I'm not satisfied. I don't find the probe very practical because it's not adapted to me. And I didn't know I'd have to take out a subscription to get other exercises.
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Response from Emy By Fizimed
Hello Sandra,
We're very sorry that we're not completely satisfied with the product. Could you tell us more about it? We'll probably be able to give you some advice to help you.
The purchase of the Emy connected sensor unlocks the Duo offer: Sensor + Emy App for life. You won't have to pay for a subscription, as the price of the app is included in the price of the probe.
As soon as you connect your Emy probe to the app for the first time, the Duo: Probe + Emy App offer will be unlocked. The app will then prompt you to cancel your subscription directly on the store.
If you have any further questions, please do not hesitate to contact our customer service department at [email protected]
Best regards,
Léa from the Fizimed team
C
chantal C.
Rating: 1 out of 5
following a purchase from 06/01/2025
Sensor or charger not working
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Response from Emy By Fizimed
Hello Chantal,
You contacted customer service to report the problem and everything is now back to normal.
We wish you all the best with Emy!
We look forward to hearing from you.
Léa from Fizimed
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Eve R.
Rating: 1 out of 5
following a purchase from 09/07/2024
I never received my package....
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Response from Emy By Fizimed
Hello Eve,
As indicated in our e-mail exchange of 10/01/2025, I have requested that your parcel be reshipped to your address.
We apologize for this inconvenience, which is totally beyond our control.
Please do not hesitate to contact us should you require any further information.
Léa from the Fizimed team
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Roswitha R.
Rating: 2 out of 5
following a purchase from 19/12/2024
I am still waiting for the shipment to be delivered, even though it has been notified to me for some time. When I go to the tracking page and check the delivery status again, I end up on a French page that I can't understand.
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Response from Emy By Fizimed
Dear Roswitha,
According to the information provided by Swiss Post, the parcel was delivered to you on January 2, 2025. We apologize for the late delivery, which is certainly due to the Christmas holidays.
We hope that you have received your parcel safely.
We remain at your service.
Léa from the Fizimed team
U
Ute H.
Rating: 1 out of 5
following a purchase from 17/12/2024
I still haven't received it
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Response from Emy By Fizimed
Dear Ute,
According to the information from the post office, you collected your parcel on 31.12.2024. We hope that you are satisfied with Emy Trainer.
We will be here for you.
Lea from the Fizimed team
R
Regina W.
Rating: 1 out of 5
following a purchase from 14/11/2024
No delivery received to date
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Response from Emy By Fizimed
Dear Regina,
Our customer service will contact you regarding this matter.
We remain available for you.
P
Penelope G.
Rating: 1 out of 5
following a purchase from 07/11/2024
Product not delivered
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Response from Emy By Fizimed
Hello Penelope,
As mentioned in our previous e-mail exchange, your parcel is waiting for you at your nearest post office.
We hope you enjoy receiving your order.
We look forward to hearing from you.
Léa from the Fizimed team
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Maria G.
Rating: 1 out of 5
following a purchase from 29/10/2024
I cannot open the training program
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Response from Emy By Fizimed
Dear Maria,
If you have such problems, please contact our customer service team directly at [email protected]. We will then take care of your request.
With kind regards,
Léa de l'équipe Fizimed
C
Christian S.
Rating: 2 out of 5
following a purchase from 08/10/2024
Please pay attention to where the shipment should go and do not mix it up with the billing address
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Response from Emy By Fizimed
Dear Christian,
The delivery address was indeed different from the billing address. We have taken your request into consideration.
If you have any further questions, I will be happy to answer them.
Yours sincerely,
Léa de l'équipe Fizimed
C
Christina B.
Rating: 1 out of 5
following a purchase from 31/08/2024
The device did connect to my phone but kept disconnecting, which made the exercise pointless as it kept interrupting. I restarted both phone and device and used as instructed but always the problem. The shape of the device is also uncomfortable to wear. All in all, I am dissatisfied for the price!
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marie-france C.
Rating: 3 out of 5
following a purchase from 13/08/2024
I think the probe is a little too big. I have to use a lubricant, I try to dose it well. The problem is that it's difficult to insert and once in place, it comes out when I do my exercises.
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Response from Emy By Fizimed
Hello,
In theory, there's no need to hold or move the probe during your exercises. Covering the external white part (which contains the Bluetooth antenna) may cause signal loss.
Emy adapts to all morphologies: depending on your anatomy, the external part may protrude more or less from your vagina. If the probe comes out during contractions, you may be pushing instead of contracting. ⚠️
We advise you to persevere with your exercises. After a few sessions, your perineum will be more toned and you should notice an improvement in the way the probe is held in place.
It's also possible that you're using too much lubricant, which could explain why the Emy probe is slipping outwards.
Have a nice day!
Léa
C
Claudine V.
Rating: 3 out of 5
following a purchase from 22/07/2024
Hello, I used to work regularly with the few exercises available without the probe and the results were noticeable but not sufficient so I bought the probe and the results are much worse! Why do you ask?
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Response from Emy By Fizimed
Hello,
Please do not hesitate to contact our customer service department at [email protected] so that we can help you!
Have a nice day :) .
Léa
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Uta D.
Rating: 1 out of 5
following a purchase from 14/07/2024
I don't understand the instructions, I lack explanations. When do I have to pull together, when do I have to let go? I also don't understand the rating. For me, the device often doesn't want to connect to the Emy app, but when I start from the beginning, it suddenly works.
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Response from Emy By Fizimed
Dear Uta,
Please contact our customer service at [email protected] so that we can help you with the use.
Kind regards,
Léa
C
Carmen B.
Rating: 2 out of 5
following a purchase from 10/07/2024
15 days from order. Sorry, but that's not customer service. Orders from abroad 5/6 days. I often order from abroad. The parcel arrived safely.
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Catherine B.
Rating: 3 out of 5
following a purchase from 25/06/2024
I wish I could have seen the quality of the contractions...
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Laurie C.
Rating: 2 out of 5
following a purchase from 21/06/2024
I was not happy to receive an invoice to pay customs on top of the price quoted plus an extra £12 delivery charge from the carrier.
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Response from Emy By Fizimed
Dear Laurie,
Unfortunately, as your country is outside Europe you can have some customs fees to pay. These fees are customs related and beyond our control.
I'm very sorry for this inconvinience.
Kind regards,
Léa
A
Annick B.
Rating: 3 out of 5
following a purchase from 09/06/2024
I'm just starting to do my sessions
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Sylvie B.
Rating: 3 out of 5
following a purchase from 04/06/2024
Does not stay in place during exercise....deçu...
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Response from Emy By Fizimed
Hello Sylvie,
In theory, there's no need to hold or move the probe during your exercises. Covering the external white part (which contains the Bluetooth antenna) can cause signal loss.
Emy adapts to all morphologies: depending on your anatomy, the external part may protrude more or less from your vagina. If the probe comes out during contractions, you may be pushing instead of contracting. ⚠️
We advise you to persevere with your exercises. After a few sessions, your perineum will be more toned and you should notice an improvement in the way the probe is held in place.
It's also possible that you're using too much lubricant, which could explain why the Emy probe is slipping outwards.
Have a nice day <3
Léa
M
Monika M.
Rating: 2 out of 5
following a purchase from 01/06/2024
Die Spiele sind langweilig!
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Fiorella K.
Rating: 1 out of 5
following a purchase from 31/05/2024
I can't connect the probe to my cell phone. What's more, I thought this purchase would give me free access to perineal exercise software. But, no, it's not free and I feel like I've been cheated.
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Response from Emy By Fizimed
Hello Fiorella,
I can confirm that you don't have to pay any additional subscription fees. I've e-mailed you the instructions for unlocking the duo offer.
Lovely day <3
Léa
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