Customer reviews of Emy By Fizimed

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9,2 /10
Overall rating: 9,2 out of 10
Based on 1 459 published reviews

Summary of reviews

The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.

Reviews 1, 2 and 4 stars

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G
Genevieve N.
Rating: 4 out of 5
following a purchase from 11/07/2026
Complete breast pump; great that there are several sizes of flanges and various intensities. Silent? Not really. Relatively easy to use. Disturbing not to see your nipple when pumping milk.
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Claude H.
Rating: 1 out of 5
following a purchase from 01/07/2026
I can't use the device
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Fabienne M.
Rating: 1 out of 5
following a purchase from 13/06/2026
She can't stay still, she comes out (prolapse)
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Response from Emy By Fizimed
Dear Fabienne,
If the probe comes out during your contractions, maybe you are pushing instead of contracting. Do not hesitate to consult a healthcare professional to check the proper execution of your contractions. We advise you to persevere in your exercises. After a few sessions, your perineum will be stronger and you should notice an improvement in the maintenance of the probe. It is also possible that you are using too much lubricant, which could explain why the Emy probe slips outward. Try using less lubricant and do not hesitate to contact me again at [email protected] if the problem persists. I will be happy to advise you.
Best regards,
Léa from the Emy team
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Edwige D.
Rating: 4 out of 5
following a purchase from 25/06/2026
I am satisfied with my purchase. The breast pump is very practical and powerful. A small downside is that it is quite noisy.
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Anne K.
Rating: 4 out of 5
following a purchase from 18/06/2026
I chose it for the storage box and the possible courses on the app. However, it's a pity that we can't separate the themes of sessions (endurance/speed etc..)
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Elena F.
Rating: 1 out of 5
following a purchase from 16/06/2026
I have never received my order
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Response from Emy By Fizimed
Hello Elena,
After checking, I note that you confirmed the good receipt of your order on July 3rd.
I hope your rehabilitation sessions are going well!
Best regards,
M
Mareike D.
Rating: 2 out of 5
following a purchase from 02/06/2026
The connection keeps breaking off... Then charging the device is annoying, I wouldn't buy it again
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Response from Emy By Fizimed
Dear Mareike,
Our customer service will contact you to assist you with using the product and to answer all your questions.
I am at your disposal.
Best regards,
Léa from the Emy team
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Darine B.
Rating: 4 out of 5
following a purchase from 09/05/2026
Very good experience with Emy: fast delivery, effective product, and really responsive and pleasant customer service. The probe works very well and the application is intuitive. My only point of improvement concerns the customization of exercises. For people suffering from hypertonia or vaginismus, the programs remain quite poorly adapted, even when choosing the exercises or customizing them. Some require too much strength (even after calibration) or necessarily include speed exercises, which can be counterproductive in this type of rehabilitation. I therefore find the tool excellent for urinary leakage issues, but it would benefit from offering more specific and gentle pathways for issues related to hypertonia.
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Isabelle P.
Rating: 1 out of 5
following a purchase from 01/05/2026
Not practical for me
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Response from Emy By Fizimed
Hello Isabelle,

I am sorry to learn that the probe does not meet your expectations.

Please feel free to contact our Customer Relations service at [email protected] if you encounter difficulties using your probe or if you need our support. Our advisors will be happy to assist you.

I wish you an excellent day,

Best regards,
Léa from the Fizimed Team
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Sylvie N.
Rating: 4 out of 5
following a purchase from 04/05/2026
A little more explanation regarding the different programs would be necessary. In particular, a description of the indications, especially for prolapse, is it to avoid it or to contain it?
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Maresa R.
Rating: 1 out of 5
following a purchase from 04/05/2026
I cannot evaluate the device itself, as I have not used it. Unfortunately, there were difficulties with the app from the very beginning.
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Response from Emy By Fizimed
Dear Maresa,

I am sorry that you had problems using the Emy app.

Please contact our customer service and describe the issues you encountered; they will help you find a solution. The email address is [email protected].

Best regards
I
Isabelle L.
Rating: 4 out of 5
following a purchase from 10/04/2026
Effective
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Frederique C.
Rating: 1 out of 5
following a purchase from 20/04/2026
Still haven't received my order
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Response from Emy By Fizimed
Hello Frédérique,

I am really sorry that you have not yet received your order. This delay is due to circumstances that are completely beyond our control.

Since March 30, a social movement in Belgium has caused delivery delays. According to the post office, deliveries are gradually resuming and pending packages are being processed.

The majority of delayed shipments should be delivered within the next 15 days.

I hope you will receive your order very soon.

If you have any questions, please do not hesitate to contact our customer service at the following address: [email protected]

I wish you a nice day,

Léa from Fizimed
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marie pierre B.
Rating: 1 out of 5
following a purchase from 17/04/2026
Effective and fun.
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Response from Emy By Fizimed
Hello Marie Pierre,

Thank you for your positive comment.

We are delighted that you are satisfied with our product.

We wish you all the best with your Emy Trainer.

Best regards,

Léa from Fizimed
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Heidrun B.
Rating: 4 out of 5
following a purchase from 03/02/2026
Hello, I have been using Emy for a while now. Why does Emy calibrate more often and where can I actually log out?
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Fabienne K.
Rating: 4 out of 5
following a purchase from 05/04/2026
Thank you for this shipment
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Malou N.
Rating: 1 out of 5
following a purchase from 19/02/2026
Unsatisfactory
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Response from Emy By Fizimed
Dear Malou,
I am truly sorry that our product did not meet your expectations. I still hope that our customer service was able to assist you and that you were satisfied with it.
Best regards
F
Franziska A.
Rating: 4 out of 5
following a purchase from 28/12/2025
helps to regularly schedule time for pelvic floor training. The games unfortunately become a bit boring over time (usage 3x per week). Sometimes the sensor also does not respond to the contractions.
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Corinne T.
Rating: 4 out of 5
following a purchase from 29/01/2026
No specific purchase review yet, buy me in a month
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Charlotte P.
Rating: 2 out of 5
following a purchase from 03/02/2026
I bought the double hands-free breast pump. I am only partially satisfied: 1. it is louder than I imagined (impossible to bring it to a meeting for example) 2. it is indeed light but bulky (it clearly does not go unnoticed) 3. the suction is extremely strong (I only use it at power level 1 in massage + expression mode). The positive points 1. it has truly boosted my production. 2. it has good battery life 3. it has a massage + expression mode that is pleasant.
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Response from Emy By Fizimed
Hello Charlotte,
Thank you for your constructive feedback. We will take your comments into account in order to improve our product.
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Danielle P.
Rating: 4 out of 5
following a purchase from 02/02/2026
I am at the beginning of my experience. But positive
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Florence L.
Rating: 4 out of 5
following a purchase from 27/01/2026
Good but sometimes the probe comes out, the exercises are fun and varied.
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Catherine R.
Rating: 4 out of 5
following a purchase from 29/01/2026
For the moment, not enough hindsight. Recurring issues connecting the probe while Bluetooth is enabled and Emy is recognized. However, during the exercises, it does not recognize the probe. I do not despair of finding a solution.
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Jessica G.
Rating: 4 out of 5
following a purchase from 23/01/2026
The site and the customer service are great
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Susanne W.
Rating: 1 out of 5
following a purchase from 19/12/2025
I have not received the goods after 15 days
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Response from Emy By Fizimed
Dear Susanne,
our customer service will contact you shortly to find a solution together.
Best regards
Léa from the Emy team
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Victoria J.
Rating: 4 out of 5
following a purchase from 13/12/2025
I have tried this tool 3 times so far, and I find it quite good. I had a bit of difficulty positioning the probe correctly, but the problem was quickly resolved.
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Response from Emy By Fizimed
Hello Victoria,
Thank you very much for your positive feedback! We are delighted to hear that you find our tool effective. We understand that positioning the probe can be a challenge at first, and we appreciate your patience in this process. Please feel free to contact us if you need additional advice.
Best regards,
Léa from the Emy team
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Gesine H.
Rating: 1 out of 5
following a purchase from 12/12/2025
Order has not arrived yet today
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Response from Emy By Fizimed
Dear Gesine,
our customer service will contact you shortly to find a solution together.
Best regards
Léa from the Emy team
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Ruth A.
Rating: 1 out of 5
following a purchase from 09/12/2025
The app is unresponsive, you can only tap forward, the backward arrow does not work. The user manual cannot be retrieved a second time. The app is not mature.
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Response from Emy By Fizimed
Dear Ruth,
our customer service will contact you shortly to find a solution together.
Best regards
V
Viola F.
Rating: 1 out of 5
following a purchase from 30/11/2025
Hello dear team of Fizimed, I would like to leave a review, but unfortunately I have not received the item! On Saturday, December 13, DPD apologized for the delay, on December 15 I received the message that the shipment is being returned to the sender, as it was supposedly undeliverable. However, the shipment was not even close to my region. I am disappointed, as I had already placed the order on November 30. What should I do now? I kindly ask you to take care of this matter and hope for a prompt response from you, or how the further process should look like. Best regards, Viola Forst
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Beatrice B.
Rating: 1 out of 5
following a purchase from 30/11/2025
I have not received any goods until today!
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Response from Emy By Fizimed
Dear Beatrice,
Thank you very much for your feedback. We have checked the shipment status with the post and the package is currently still on its way.
We are sorry that the delivery is delayed. Unfortunately, due to a very high volume of packages, there are currently longer delivery times that we have no direct influence over. We apologize for this.
Of course, we are keeping an eye on the shipment for you and are always available if you have any further questions.
Best regards,
Léa from the Emy team
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Eva B.
Rating: 1 out of 5
following a purchase from 29/11/2025
I haven't heard anything since the order confirmation and I need it for Christmas!!!!
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Response from Emy By Fizimed
Hello Eva,

I have just checked the situation and indeed there was an error in preparing your package. I have promptly arranged for a new shipment to your address. The package will be delivered to you in the next few days.

Please excuse the inconvenience caused.

Best regards,
Léa from the Emy team
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Coralie L.
Rating: 4 out of 5
following a purchase from 22/10/2025
Interesting
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Myriam B.
Rating: 2 out of 5
following a purchase from 16/10/2025
The probe is too small
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Response from Emy By Fizimed
Hello Myriam,

Thank you for your feedback. We are sorry to hear that the size of the probe did not meet your expectations. Your comfort is our priority and we take your comments very seriously. You can of course take advantage of our "Satisfaction or Money Back" offer.

Best regards,
Léa
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Sylvia M.
Rating: 1 out of 5
following a purchase from 10/10/2025
Not received yet
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Marie-Christine D.
Rating: 4 out of 5
following a purchase from 02/10/2025
Good
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Sofia D.
Rating: 1 out of 5
following a purchase from 12/08/2025
If you have a problem feeling the pelvic floor, it doesn't help at all. The app doesn't provide any further assistance either. Very demotivating!
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Response from Emy By Fizimed
Dear Sofia,
thank you very much for your feedback.
We are happy to assist you step by step in using EMY. Just write us an email at [email protected]
– we will help you with tips and instructions so that you can make the most of your training.
We would be pleased to support you on your journey!
Best regards
Léa from Fizimed
S
Sabine S.
Rating: 4 out of 5
following a purchase from 01/07/2025
I see Emy as a very successful and efficient tool. However, the training instructions could be a bit more precise, as I sometimes feel unsure if I'm doing it right. I also think that breathing should be more integrated into the practice process, because holding one's breath can actually help maintain tension better, which is not the goal. Otherwise, I am really very happy to have chosen Emy!!!
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Annegret R.
Rating: 1 out of 5
following a purchase from 30/07/2025
Unfortunately, my order has not yet arrived. It has been delivered to a parcel shop and they are on vacation. Why do I provide a delivery address?
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Response from Emy By Fizimed
Dear Annegret,
I am pleased to inform you that a new package was sent to your home yesterday. It will be delivered to you within 3 to 5 days.
If you have any further questions, I am at your disposal.
Best regards,
Léa from Fizimed
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EVELYNE V.
Rating: 4 out of 5
following a purchase from 29/07/2025
effective. Allows to check if the contractions are well performed
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Julia S.
Rating: 1 out of 5
following a purchase from 10/07/2025
Unfortunately, I have not received any goods so far.
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Response from Emy By Fizimed
Dear Julia,
A new package will be shipped starting tomorrow. I apologize for this incident, which was completely beyond our control.
I wish you a nice day!
Lea from Fizimed