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A
Rating: 4 out of 5
A little difficult to install the application and start up the probe, but once it's up and running, it's effective.
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Customer reviews of Emy By Fizimed
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 1 491 published reviews
Summary of reviews
The store consistently delivers fast and smooth experiences, with quick order processing, fast shipping, secure packaging, and a straightforward setup that makes it easy to connect to the app and track progress. The product itself is praised for practical design and effectiveness, including versatile flange sizes, multiple modes, and hands-free usability that supports ongoing pumping and breastfeeding activities. Customer service is highlighted as attentive and responsive, and the overall purchasing experience is described as problem-free with reliable delivery and helpful app features that support exercises and pelvic floor training. Users repeatedly note the convenience of the app integration, the long-term usability, and the positive impact on daily routines, with several reviews mentioning easy cleaning and the battery life as solid advantages.
Reviews 1, 2 and 4 stars
Reset filtersR
Rating: 2 out of 5
I am still waiting for the shipment to be delivered, even though it has been notified to me for some time. When I go to the tracking page and check the delivery status again, I end up on a French page that I can't understand.
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Response from Emy By Fizimed
Dear Roswitha,
According to the information provided by Swiss Post, the parcel was delivered to you on January 2, 2025. We apologize for the late delivery, which is certainly due to the Christmas holidays.
We hope that you have received your parcel safely.
We remain at your service.
Léa from the Fizimed team
According to the information provided by Swiss Post, the parcel was delivered to you on January 2, 2025. We apologize for the late delivery, which is certainly due to the Christmas holidays.
We hope that you have received your parcel safely.
We remain at your service.
Léa from the Fizimed team
U
Rating: 1 out of 5
I still haven't received it
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Response from Emy By Fizimed
Dear Ute,
According to the information from the post office, you collected your parcel on 31.12.2024. We hope that you are satisfied with Emy Trainer.
We will be here for you.
Lea from the Fizimed team
According to the information from the post office, you collected your parcel on 31.12.2024. We hope that you are satisfied with Emy Trainer.
We will be here for you.
Lea from the Fizimed team
C
Rating: 4 out of 5
I've only been using it for 3 days. So I can't see the effects yet.
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R
Rating: 1 out of 5
No delivery received to date
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Response from Emy By Fizimed
Dear Regina,
Our customer service will contact you regarding this matter.
We remain available for you.
Our customer service will contact you regarding this matter.
We remain available for you.
P
Rating: 1 out of 5
Product not delivered
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Response from Emy By Fizimed
Hello Penelope,
As mentioned in our previous e-mail exchange, your parcel is waiting for you at your nearest post office.
We hope you enjoy receiving your order.
We look forward to hearing from you.
Léa from the Fizimed team
As mentioned in our previous e-mail exchange, your parcel is waiting for you at your nearest post office.
We hope you enjoy receiving your order.
We look forward to hearing from you.
Léa from the Fizimed team
M
Rating: 1 out of 5
I cannot open the training program
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Response from Emy By Fizimed
Dear Maria,
If you have such problems, please contact our customer service team directly at [email protected]. We will then take care of your request.
With kind regards,
Léa de l'équipe Fizimed
If you have such problems, please contact our customer service team directly at [email protected]. We will then take care of your request.
With kind regards,
Léa de l'équipe Fizimed
G
Rating: 4 out of 5
I've been doing the exercises for 5 days now and I'm already seeing an improvement. I'm continuing as assiduously as possible because I want it to work.
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C
Rating: 2 out of 5
Please pay attention to where the shipment should go and do not mix it up with the billing address
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Response from Emy By Fizimed
Dear Christian,
The delivery address was indeed different from the billing address. We have taken your request into consideration.
If you have any further questions, I will be happy to answer them.
Yours sincerely,
Léa de l'équipe Fizimed
The delivery address was indeed different from the billing address. We have taken your request into consideration.
If you have any further questions, I will be happy to answer them.
Yours sincerely,
Léa de l'équipe Fizimed
M
Rating: 4 out of 5
After several attempts to buy on the site, I finally received my probe and I'm very satisfied!
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C
Rating: 1 out of 5
The device did connect to my phone but kept disconnecting, which made the exercise pointless as it kept interrupting. I restarted both phone and device and used as instructed but always the problem. The shape of the device is also uncomfortable to wear. All in all, I am dissatisfied for the price!
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K
Rating: 4 out of 5
Great probe for pelvic floor awareness and currently at a great price
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M
Rating: 4 out of 5
I'm waiting to use it over a long enough period to see the results.
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C
Rating: 4 out of 5
So far so good!
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V
Rating: 4 out of 5
Very good, fun exercises,
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D
Rating: 4 out of 5
I've only just started, so I don't have enough experience to know if it's working for me.
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U
Rating: 1 out of 5
I don't understand the instructions, I lack explanations. When do I have to pull together, when do I have to let go? I also don't understand the rating. For me, the device often doesn't want to connect to the Emy app, but when I start from the beginning, it suddenly works.
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Response from Emy By Fizimed
Dear Uta,
Please contact our customer service at [email protected] so that we can help you with the use.
Kind regards,
Léa
Please contact our customer service at [email protected] so that we can help you with the use.
Kind regards,
Léa
G
Rating: 4 out of 5
The purchasing and shipping process was excellent
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C
Rating: 2 out of 5
15 days from order. Sorry, but that's not customer service. Orders from abroad 5/6 days. I often order from abroad. The parcel arrived safely.
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V
Rating: 4 out of 5
Everything's perfect, I just wish the games were a bit more fun.
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C
Rating: 4 out of 5
No problem with the product but the delivery leaves a lot to be desired. Colissimo + Italian partner = 0
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B
Rating: 4 out of 5
During my jogging sessions, I noticed that I was leaking urine. I started using the EMY application without the catheter. After 2 months, I decided to go further and use the catheter. I'm delighted, especially as I've noticed a reduction in leakage.
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L
Rating: 2 out of 5
I was not happy to receive an invoice to pay customs on top of the price quoted plus an extra £12 delivery charge from the carrier.
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Response from Emy By Fizimed
Dear Laurie,
Unfortunately, as your country is outside Europe you can have some customs fees to pay. These fees are customs related and beyond our control.
I'm very sorry for this inconvinience.
Kind regards,
Léa
Unfortunately, as your country is outside Europe you can have some customs fees to pay. These fees are customs related and beyond our control.
I'm very sorry for this inconvinience.
Kind regards,
Léa
C
Rating: 4 out of 5
Fast, well packaged. Thank you
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J
Rating: 4 out of 5
Well-adapted probe and matching exercises, progressive, stimulating and fun. All positive
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M
Rating: 2 out of 5
Die Spiele sind langweilig!
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F
Rating: 1 out of 5
I can't connect the probe to my cell phone. What's more, I thought this purchase would give me free access to perineal exercise software. But, no, it's not free and I feel like I've been cheated.
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Response from Emy By Fizimed
Hello Fiorella,
I can confirm that you don't have to pay any additional subscription fees. I've e-mailed you the instructions for unlocking the duo offer.
Lovely day <3
Léa
I can confirm that you don't have to pay any additional subscription fees. I've e-mailed you the instructions for unlocking the duo offer.
Lovely day <3
Léa
R
Rating: 2 out of 5
I can't judge the product as I still haven't received it!
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M
Rating: 4 out of 5
Xxx
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S
Rating: 4 out of 5
Very good tool, easy to use, fun and effective.
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C
Rating: 2 out of 5
I'm not convinced of the probe's reliability, because even when I don't contract my perineum, it's as if I did.
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N
Rating: 4 out of 5
Received on time, very satisfied.
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C
Rating: 4 out of 5
Very easy to use, but it's early days so I don't know what the long-term results will be.
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V
Rating: 4 out of 5
I am very happy and given my lack of time, I find it very practical to use at home.
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C
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
A little premature to judge, but very fun and simple to use, within everyone's reach if only for the cost, but given the results I hope it will be a good investment.
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M
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I've only been using it for a week, so no results yet. But it's easy to use, and the application is intuitive and fun.
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M
Rating: 2 out of 5
Hello I am unable to use the probe. Having a vaginal dryness, it's impossible to try it. I went to see my midwife and she gave me an ointment to see if it works. I have to wait a few days to try again.
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Response from Emy By Fizimed
Hello Maryse,
Please do not hesitate to contact our customer service department at [email protected] so that we can find a solution.
Have a nice day :)
Please do not hesitate to contact our customer service department at [email protected] so that we can find a solution.
Have a nice day :)
S
Rating: 4 out of 5
Good product, satisfied so far
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