The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.
Dear Beatrice,
Thank you very much for your feedback. We have checked the shipment status with the post and the package is currently still on its way.
We are sorry that the delivery is delayed. Unfortunately, due to a very high volume of packages, there are currently longer delivery times that we have no direct influence over. We apologize for this.
Of course, we are keeping an eye on the shipment for you and are always available if you have any further questions.
Best regards,
Léa from the Emy team
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Eva B.
Rating: 1 out of 5
following a purchase from 29/11/2025
I haven't heard anything since the order confirmation and I need it for Christmas!!!!
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Response from Emy By Fizimed
Hello Eva,
I have just checked the situation and indeed there was an error in preparing your package. I have promptly arranged for a new shipment to your address. The package will be delivered to you in the next few days.
Please excuse the inconvenience caused.
Best regards,
Léa from the Emy team
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Anna-Lena J.
Rating: 3 out of 5
following a purchase from 03/11/2025
The shopping experience on the Fizimed site itself was problem-free, but the delivery by DPD was very unreliable. The package was not left at the agreed drop-off location and the service from DPD is totally poor or non-existent. There is no personal phone contact, everything is computer-generated. Another, more reliable delivery service like DHL would have spared me some problems.
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Response from Emy By Fizimed
Dear Anna-Lena,
thank you for your feedback on your shopping experience at Emy By Fizimed. We are glad that the ordering process on our site was problem-free. However, we regret the inconveniences you experienced with the delivery by DPD. Your suggestion for a more reliable delivery service is very valuable to us and we will discuss this internally. We hope to welcome you back soon.
Best regards,
Léa from Fizimed
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Coralie L.
Rating: 4 out of 5
following a purchase from 22/10/2025
Interesting
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Sylvia M.
Rating: 1 out of 5
following a purchase from 10/10/2025
Not received yet
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Marie-Christine D.
Rating: 4 out of 5
following a purchase from 02/10/2025
Good
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Sigrid P.
Rating: 3 out of 5
following a purchase from 14/08/2025
I cannot assess whether Emy brings an improvement after just a few days. However, I have the impression that the device often does not connect. Therefore, only 3 stars.
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Response from Emy By Fizimed
Dear Sigrid,
thank you very much for your feedback. We understand that it can be frustrating when the connection to the device does not always work smoothly.
We are happy to personally assist you in using EMY so that everything works optimally. Just write us an email at [email protected]
– we will help you quickly and with concrete tips.
Best regards
Léa from Fizimed
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Sofia D.
Rating: 1 out of 5
following a purchase from 12/08/2025
If you have a problem feeling the pelvic floor, it doesn't help at all. The app doesn't provide any further assistance either. Very demotivating!
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Response from Emy By Fizimed
Dear Sofia,
thank you very much for your feedback.
We are happy to assist you step by step in using EMY. Just write us an email at [email protected]
– we will help you with tips and instructions so that you can make the most of your training.
We would be pleased to support you on your journey!
Best regards
Léa from Fizimed
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Sabine S.
Rating: 4 out of 5
following a purchase from 01/07/2025
I see Emy as a very successful and efficient tool. However, the training instructions could be a bit more precise, as I sometimes feel unsure if I'm doing it right. I also think that breathing should be more integrated into the practice process, because holding one's breath can actually help maintain tension better, which is not the goal. Otherwise, I am really very happy to have chosen Emy!!!
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Annegret R.
Rating: 1 out of 5
following a purchase from 30/07/2025
Unfortunately, my order has not yet arrived. It has been delivered to a parcel shop and they are on vacation. Why do I provide a delivery address?
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Response from Emy By Fizimed
Dear Annegret,
I am pleased to inform you that a new package was sent to your home yesterday. It will be delivered to you within 3 to 5 days.
If you have any further questions, I am at your disposal.
Best regards,
Léa from Fizimed
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EVELYNE V.
Rating: 4 out of 5
following a purchase from 29/07/2025
effective. Allows to check if the contractions are well performed
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Julia S.
Rating: 1 out of 5
following a purchase from 10/07/2025
Unfortunately, I have not received any goods so far.
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Response from Emy By Fizimed
Dear Julia,
A new package will be shipped starting tomorrow. I apologize for this incident, which was completely beyond our control.
I wish you a nice day!
Lea from Fizimed
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Barre F.
Rating: 1 out of 5
following a purchase from 27/06/2025
I have not received my package...
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Response from Emy By Fizimed
Hello France,
I am pleased to inform you that a new package was shipped on 10/07 following a return from the sender. We hope you have received it well and wish you good sessions with Emy!
Best regards,
Léa from Fizimed
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Rozenn R.
Rating: 3 out of 5
following a purchase from 25/06/2025
Interesting, I wasn't aware of the lack of tone in my perineum. So I'm working on it for 10 minutes every day and I'll see the difference in a month.
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Response from Emy By Fizimed
Hello Rozenn,
Thank you for your feedback, which means a lot to us! We wish you good sessions with Emy and hope you will see the first results quickly. Stay motivated! And above all, don't hesitate to get back to us to give us your news in a while. Good luck! Léa from Fizimed
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MAGALI L.
Rating: 1 out of 5
following a purchase from 23/06/2025
No! Too difficult to use
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Response from Emy By Fizimed
Hello Magali,
We had sent you advice via email regarding the use of Emy. Did you apply them? Were they helpful? Your feedback is valuable to us!
If you are still not satisfied, you can take advantage of the "Satisfaction or Money Back" offer.
I wish you a great day.
Léa from Fizimed
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Chantal D.
Rating: 4 out of 5
following a purchase from 20/06/2025
The gel should be provided with the probe
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florence L.
Rating: 3 out of 5
following a purchase from 19/06/2025
For now I am having difficulty inserting the probe... it hurts a lot... it's not very motivating... I'll see how it goes...
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Response from Emy By Fizimed
Dear Florence,
You can use a lubricant with Emy Trainer to improve your comfort during exercises or facilitate insertion. We actually recommend using the one available on our website that is specially adapted. In any case, it is important to choose a water-based lubricant, as silicone or oil-based lubricants can damage the silicone coating of the probe. We also advise choosing a lubricant that is both water-based and hypoallergenic to avoid any irritation.
If you experience constant and/or persistent pain during use, that is not normal, we recommend consulting a healthcare professional.
Have a very good day,
Léa from Fizimed
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Martine M.
Rating: 1 out of 5
following a purchase from 09/05/2025
Impossible to insert the probe even with a lubricant. I wish to return it and be refunded
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Response from Emy By Fizimed
Hello Martine,
If despite all our advice the use of Emy Trainer does not suit you, you can of course take advantage of the Satisfaction or Refund offer and return the product to us. You will find all the information regarding this offer on our website in the "Delivery & Returns" section of our FAQ.
I wish you a good day,
Léa from Fizimed
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Jessica M.
Rating: 3 out of 5
following a purchase from 06/06/2025
No feedback yet as it has still not been delivered. Ordered on June 10 and still nothing received. Delivery selection made on Tuesday and tells me it will be Wednesday, really hoping to have it as the indicated deadlines are not being met.
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Response from Emy By Fizimed
Hello Jessica,
I understand your dissatisfaction. We did ship your order on 10/06, but Colissimo is taking a long time to deliver it to you. I sincerely apologize for this incident which is completely beyond our control. Your package is still in transit and should be delivered to you in the coming days.
If you still haven't received anything within 4 to 5 days, please contact me at [email protected] and I will arrange for a new product to be sent.
Wishing you a very nice day,
Best regards,
Léa from Fizimed
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Odette P.
Rating: 4 out of 5
following a purchase from 07/05/2025
Seems effective but not enough hindsight
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Maurine D.
Rating: 3 out of 5
following a purchase from 12/03/2025
Effective breast pump. Small hiccup at delivery, but responsive customer service. I just regret the location of the charging port which is under the unit and prevents using the breast pump on mains power in case of an interruption during pumping. Additionally, the battery charge indication is very rudimentary so you never really know where the battery stands. This was a first purchase, it allowed me to clarify what I really look for in a breast pump.
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Response from Emy By Fizimed
Hello Maurine,
Thank you for providing feedback on your experience with Emy Pump. Your opinion is valuable and essential for the improvement of our products.
At Fizimed, we are committed to supporting mothers in their breastfeeding journey, so please do not hesitate to contact us if you need advice.
Best regards,
Léa from Fizimed
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Claudine D.
Rating: 3 out of 5
following a purchase from 16/04/2025
I think the probe is too large for me, I will see my doctor and keep you informed.
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Response from Emy By Fizimed
Hello Claudine, Indeed, your healthcare professional will certainly be good advice. If you feel irritated or if the insertion is a bit painful, you can use a water-based lubricant to facilitate the insertion of Emy. (Be careful, do not use silicone or oil-based lubricant, as it could damage the probe). I wish you a very nice day. Léa from Fizimed
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Berenice D.
Rating: 4 out of 5
following a purchase from 16/04/2025
Good product
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Katharina G.
Rating: 1 out of 5
following a purchase from 09/04/2025
Delivery has never arrived. I paid via Paypal. I would be happy if the pelvic floor trainer arrives.
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Response from Emy By Fizimed
Dear Katharina, The post informs us that your package was not picked up at the collection point you chose within the specified time frame. It will be returned to us. I am offering you a new shipment to your home today, if that is okay with you. I apologize for this incident, which is completely beyond our control. I wish you a nice day! ☀️ Léa from Fizimed
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Angelique L.
Rating: 1 out of 5
following a purchase from 01/04/2025
The probe's charge does not work. It takes at least three hours to charge and discharges in a few hours even if not used. I have already sent an email for a product exchange but have received no response.
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Response from Emy By Fizimed
Hello Angélique, I apologize for my late response. I have just sent you an email regarding the problem you are experiencing. We will quickly find a solution together. Best regards, Léa from Fizimed
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Maryline L.
Rating: 3 out of 5
following a purchase from 01/04/2025
The probe is too big for me and I haven't made any progress...
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Response from Emy By Fizimed
Hello Maryline, I am sincerely sorry that using Emy does not suit you. Please know that you can take advantage of our 'Satisfaction or Money Back' offer. Have a great day. Léa from Fizimed
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ythier C.
Rating: 4 out of 5
following a purchase from 31/03/2025
Trusted site and fast delivery
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Danielle C.
Rating: 1 out of 5
following a purchase from 19/03/2025
The plug does not fit my Samsung, I couldn't do my rehabilitation.
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Response from Emy By Fizimed
Hello Danielle, What exactly do you mean by 'the plug does not fit my Samsung'? If you are having difficulties using Emy, I invite you to contact me directly at [email protected]. We will quickly find a solution together! I wish you a very nice day. Léa from Fizimed
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patricia K.
Rating: 1 out of 5
following a purchase from 12/03/2025
The probe does not pick up my contractions well, knowing that I am doing my rehabilitation with my midwife and everything is going well, I contract well. With this probe, I have to squeeze my thighs to play the games when that shouldn't be the case.
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Response from Emy By Fizimed
Hello Patricia,
I invite you to contact me directly at [email protected] so that we can check together if your product has a defect.
We will find a solution together!
Best regards,
Léa from Fizimed
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Cecile D.
Rating: 1 out of 5
following a purchase from 15/03/2025
The product was on promotion with €20 less than the price I paid just after my order. I did not benefit from this discount, which is very disappointing.
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Response from Emy By Fizimed
Hello Cécile,
I understand your disappointment, but the spring offer was launched on March 20, while you ordered on March 15.
You were still able to benefit from the promo code TRYEMY, which allowed you to receive a 5% discount.
If you have any further questions about your order or about using our Emy probe, please feel free to contact me directly at [email protected].
I remain at your disposal.
Best regards,
Léa from Fizimed
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Joëlle M.
Rating: 1 out of 5
following a purchase from 09/03/2025
I have problems with the purchased item. I have sent several emails for 3 days, still without a response. Is there a real customer service?
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Response from Emy By Fizimed
Hello Joëlle, Following your response to the questionnaire that allows us to diagnose the malfunctions, I have just confirmed by email that we will take care of your product. This coverage is fully covered by the Fizimed warranty. You will receive a return slip allowing you to send the product back to us. Rest assured that your satisfaction is our priority and that we are doing everything we can to serve you better. I wish you a great day. Léa from Fizimed
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PASCALE L.
Rating: 3 out of 5
following a purchase from 05/02/2025
Repetitive message, no greeting, no answer to the problem
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Response from Emy By Fizimed
Hello Pascale,
We are sincerely sorry that you were not completely satisfied with our services.
Our customer relations department will contact you by e-mail as soon as possible to find a solution together. Your satisfaction is our priority.
I wish you a very nice day.
Best regards,
Léa from Fizimed
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Nathalie B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Not satisfied. Cannot be used. Cannot connect probe to Emy app.
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Response from Emy By Fizimed
Hello Nathalie,
If you're having trouble connecting the probe to your phone, please contact our customer service department directly at [email protected]. We'll find a solution together!
Best regards,
Léa from the Fizimed team
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Sibylle W.
Rating: 4 out of 5
following a purchase from 12/02/2025
So far I am very satisfied with the Emy pelvic floor trainer. It is easy to use and gives good feedback.
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Elisabeth B.
Rating: 1 out of 5
following a purchase from 14/02/2025
Don't want to get to know my mobile
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Response from Emy By Fizimed
Hello Elisabeth,
If you're having trouble using your Emy probe, please contact our customer relations department directly at [email protected].
We'll be delighted to help!
Best regards,
Léa from Fizimed
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Marie Therese C.
Rating: 4 out of 5
following a purchase from 09/01/2025
As my perineum is very relaxed, I find it very difficult to follow the exercises. Otherwise, I hope this method will give me satisfaction.
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Response from Emy By Fizimed
Hello Marie-Thérèse,
Thank you for taking the time to share your very encouraging opinion!
We advise you to persevere with your exercises. After a few sessions, your perineum will be more toned, and you should notice an improvement in tube maintenance.
If you need any help or advice, don't hesitate to come back to us.
Best regards,
Léa from Fizimed
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Lucie N.
Rating: 3 out of 5
following a purchase from 08/02/2025
I'm happy to finally be hands-free but I find it hard to clean, it dries slowly and I pump much less milk than with my hospital pump.
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Response from Emy By Fizimed
Hello Lucie,
Thank you very much for your encouraging comment! ❤️
Our customer service team will get back to you with practical advice on how to make your draw more effective.
We wish you all the best for the rest of your breastfeeding.
Best wishes,
Léa from Fizimed
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Katja S.
Rating: 4 out of 5
following a purchase from 05/02/2025
The order process was good, it arrived, I'll have to wait and see if it lives up to its promise.
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Christiane H.
Rating: 4 out of 5
following a purchase from 31/01/2025
I don't understand it yet...
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Clementine B.
Rating: 4 out of 5
following a purchase from 30/01/2025
I have had no problems whatsoever with the fizimed brand. I give a 4* for the product and my order (it mentions a silent breast pump, which I don't have, and delivery took longer than announced). Apart from that, everything seems OK!
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