The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.
I think the probe is too large for me, I will see my doctor and keep you informed.
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Response from Emy By Fizimed
Hello Claudine, Indeed, your healthcare professional will certainly be good advice. If you feel irritated or if the insertion is a bit painful, you can use a water-based lubricant to facilitate the insertion of Emy. (Be careful, do not use silicone or oil-based lubricant, as it could damage the probe). I wish you a very nice day. Léa from Fizimed
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Katharina G.
Rating: 1 out of 5
following a purchase from 09/04/2025
Delivery has never arrived. I paid via Paypal. I would be happy if the pelvic floor trainer arrives.
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Response from Emy By Fizimed
Dear Katharina, The post informs us that your package was not picked up at the collection point you chose within the specified time frame. It will be returned to us. I am offering you a new shipment to your home today, if that is okay with you. I apologize for this incident, which is completely beyond our control. I wish you a nice day! ☀️ Léa from Fizimed
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Angelique L.
Rating: 1 out of 5
following a purchase from 01/04/2025
The probe's charge does not work. It takes at least three hours to charge and discharges in a few hours even if not used. I have already sent an email for a product exchange but have received no response.
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Response from Emy By Fizimed
Hello Angélique, I apologize for my late response. I have just sent you an email regarding the problem you are experiencing. We will quickly find a solution together. Best regards, Léa from Fizimed
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Maryline L.
Rating: 3 out of 5
following a purchase from 01/04/2025
The probe is too big for me and I haven't made any progress...
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Response from Emy By Fizimed
Hello Maryline, I am sincerely sorry that using Emy does not suit you. Please know that you can take advantage of our 'Satisfaction or Money Back' offer. Have a great day. Léa from Fizimed
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Danielle C.
Rating: 1 out of 5
following a purchase from 19/03/2025
The plug does not fit my Samsung, I couldn't do my rehabilitation.
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Response from Emy By Fizimed
Hello Danielle, What exactly do you mean by 'the plug does not fit my Samsung'? If you are having difficulties using Emy, I invite you to contact me directly at [email protected]. We will quickly find a solution together! I wish you a very nice day. Léa from Fizimed
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patricia K.
Rating: 1 out of 5
following a purchase from 12/03/2025
The probe does not pick up my contractions well, knowing that I am doing my rehabilitation with my midwife and everything is going well, I contract well. With this probe, I have to squeeze my thighs to play the games when that shouldn't be the case.
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Response from Emy By Fizimed
Hello Patricia,
I invite you to contact me directly at [email protected] so that we can check together if your product has a defect.
We will find a solution together!
Best regards,
Léa from Fizimed
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Cecile D.
Rating: 1 out of 5
following a purchase from 15/03/2025
The product was on promotion with €20 less than the price I paid just after my order. I did not benefit from this discount, which is very disappointing.
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Response from Emy By Fizimed
Hello Cécile,
I understand your disappointment, but the spring offer was launched on March 20, while you ordered on March 15.
You were still able to benefit from the promo code TRYEMY, which allowed you to receive a 5% discount.
If you have any further questions about your order or about using our Emy probe, please feel free to contact me directly at [email protected].
I remain at your disposal.
Best regards,
Léa from Fizimed
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Joëlle M.
Rating: 1 out of 5
following a purchase from 09/03/2025
I have problems with the purchased item. I have sent several emails for 3 days, still without a response. Is there a real customer service?
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Response from Emy By Fizimed
Hello Joëlle, Following your response to the questionnaire that allows us to diagnose the malfunctions, I have just confirmed by email that we will take care of your product. This coverage is fully covered by the Fizimed warranty. You will receive a return slip allowing you to send the product back to us. Rest assured that your satisfaction is our priority and that we are doing everything we can to serve you better. I wish you a great day. Léa from Fizimed
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PASCALE L.
Rating: 3 out of 5
following a purchase from 05/02/2025
Repetitive message, no greeting, no answer to the problem
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Response from Emy By Fizimed
Hello Pascale,
We are sincerely sorry that you were not completely satisfied with our services.
Our customer relations department will contact you by e-mail as soon as possible to find a solution together. Your satisfaction is our priority.
I wish you a very nice day.
Best regards,
Léa from Fizimed
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Nathalie B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Not satisfied. Cannot be used. Cannot connect probe to Emy app.
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Response from Emy By Fizimed
Hello Nathalie,
If you're having trouble connecting the probe to your phone, please contact our customer service department directly at [email protected]. We'll find a solution together!
Best regards,
Léa from the Fizimed team
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Elisabeth B.
Rating: 1 out of 5
following a purchase from 14/02/2025
Don't want to get to know my mobile
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Response from Emy By Fizimed
Hello Elisabeth,
If you're having trouble using your Emy probe, please contact our customer relations department directly at [email protected].
We'll be delighted to help!
Best regards,
Léa from Fizimed
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Lucie N.
Rating: 3 out of 5
following a purchase from 08/02/2025
I'm happy to finally be hands-free but I find it hard to clean, it dries slowly and I pump much less milk than with my hospital pump.
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Response from Emy By Fizimed
Hello Lucie,
Thank you very much for your encouraging comment! ❤️
Our customer service team will get back to you with practical advice on how to make your draw more effective.
We wish you all the best for the rest of your breastfeeding.
Best wishes,
Léa from Fizimed
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Elke S.
Rating: 1 out of 5
following a purchase from 17/01/2025
First it was not found in the parcel store and then it was already sent back ...I wonder why it was not simply delivered to my home then I would have used it long ago. I hope I get the money back quickly, I've lost interest in it.
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Response from Emy By Fizimed
Dear Elke, your order has been delivered to the parcel store you selected when you placed your order. I have just contacted you by email to suggest a solution.
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Emilie F.
Rating: 1 out of 5
following a purchase from 14/01/2025
The breast pump doesn't work for me. It doesn't pump enough compared to the corded pump already rented from the pharmacy...
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Response from Emy By Fizimed
Hello Emilie,
We are very sorry that you are not completely satisfied with Emy Pump. As specified in our e-mail exchanges, you were able to benefit from the "Satisfied or your money back" offer.
We wish you all the best for the rest of your breastfeeding and look forward to hearing from you. Léa from the Fizimed team
S
SANDRA L.
Rating: 1 out of 5
following a purchase from 09/01/2025
I'm not satisfied. I don't find the probe very practical because it's not adapted to me. And I didn't know I'd have to take out a subscription to get other exercises.
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Response from Emy By Fizimed
Hello Sandra,
We're very sorry that we're not completely satisfied with the product. Could you tell us more about it? We'll probably be able to give you some advice to help you.
The purchase of the Emy connected sensor unlocks the Duo offer: Sensor + Emy App for life. You won't have to pay for a subscription, as the price of the app is included in the price of the probe.
As soon as you connect your Emy probe to the app for the first time, the Duo: Probe + Emy App offer will be unlocked. The app will then prompt you to cancel your subscription directly on the store.
If you have any further questions, please do not hesitate to contact our customer service department at [email protected]
Best regards,
Léa from the Fizimed team
C
chantal C.
Rating: 1 out of 5
following a purchase from 06/01/2025
Sensor or charger not working
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Response from Emy By Fizimed
Hello Chantal,
You contacted customer service to report the problem and everything is now back to normal.
We wish you all the best with Emy!
We look forward to hearing from you.
Léa from Fizimed
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Eve R.
Rating: 1 out of 5
following a purchase from 09/07/2024
I never received my package....
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Response from Emy By Fizimed
Hello Eve,
As indicated in our e-mail exchange of 10/01/2025, I have requested that your parcel be reshipped to your address.
We apologize for this inconvenience, which is totally beyond our control.
Please do not hesitate to contact us should you require any further information.
Léa from the Fizimed team
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Ute H.
Rating: 1 out of 5
following a purchase from 17/12/2024
I still haven't received it
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Response from Emy By Fizimed
Dear Ute,
According to the information from the post office, you collected your parcel on 31.12.2024. We hope that you are satisfied with Emy Trainer.
We will be here for you.
Lea from the Fizimed team
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Regina W.
Rating: 1 out of 5
following a purchase from 14/11/2024
No delivery received to date
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Response from Emy By Fizimed
Dear Regina,
Our customer service will contact you regarding this matter.
We remain available for you.
P
Penelope G.
Rating: 1 out of 5
following a purchase from 07/11/2024
Product not delivered
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Response from Emy By Fizimed
Hello Penelope,
As mentioned in our previous e-mail exchange, your parcel is waiting for you at your nearest post office.
We hope you enjoy receiving your order.
We look forward to hearing from you.
Léa from the Fizimed team
M
Maria G.
Rating: 1 out of 5
following a purchase from 29/10/2024
I cannot open the training program
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Response from Emy By Fizimed
Dear Maria,
If you have such problems, please contact our customer service team directly at [email protected]. We will then take care of your request.
With kind regards,
Léa de l'équipe Fizimed
C
Christina B.
Rating: 1 out of 5
following a purchase from 31/08/2024
The device did connect to my phone but kept disconnecting, which made the exercise pointless as it kept interrupting. I restarted both phone and device and used as instructed but always the problem. The shape of the device is also uncomfortable to wear. All in all, I am dissatisfied for the price!
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marie-france C.
Rating: 3 out of 5
following a purchase from 13/08/2024
I think the probe is a little too big. I have to use a lubricant, I try to dose it well. The problem is that it's difficult to insert and once in place, it comes out when I do my exercises.
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Response from Emy By Fizimed
Hello,
In theory, there's no need to hold or move the probe during your exercises. Covering the external white part (which contains the Bluetooth antenna) may cause signal loss.
Emy adapts to all morphologies: depending on your anatomy, the external part may protrude more or less from your vagina. If the probe comes out during contractions, you may be pushing instead of contracting. ⚠️
We advise you to persevere with your exercises. After a few sessions, your perineum will be more toned and you should notice an improvement in the way the probe is held in place.
It's also possible that you're using too much lubricant, which could explain why the Emy probe is slipping outwards.
Have a nice day!
Léa
C
Claudine V.
Rating: 3 out of 5
following a purchase from 22/07/2024
Hello, I used to work regularly with the few exercises available without the probe and the results were noticeable but not sufficient so I bought the probe and the results are much worse! Why do you ask?
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Response from Emy By Fizimed
Hello,
Please do not hesitate to contact our customer service department at [email protected] so that we can help you!
Have a nice day :) .
Léa
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Uta D.
Rating: 1 out of 5
following a purchase from 14/07/2024
I don't understand the instructions, I lack explanations. When do I have to pull together, when do I have to let go? I also don't understand the rating. For me, the device often doesn't want to connect to the Emy app, but when I start from the beginning, it suddenly works.
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Response from Emy By Fizimed
Dear Uta,
Please contact our customer service at [email protected] so that we can help you with the use.
Kind regards,
Léa
C
Catherine B.
Rating: 3 out of 5
following a purchase from 25/06/2024
I wish I could have seen the quality of the contractions...
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Annick B.
Rating: 3 out of 5
following a purchase from 09/06/2024
I'm just starting to do my sessions
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Sylvie B.
Rating: 3 out of 5
following a purchase from 04/06/2024
Does not stay in place during exercise....deçu...
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Response from Emy By Fizimed
Hello Sylvie,
In theory, there's no need to hold or move the probe during your exercises. Covering the external white part (which contains the Bluetooth antenna) can cause signal loss.
Emy adapts to all morphologies: depending on your anatomy, the external part may protrude more or less from your vagina. If the probe comes out during contractions, you may be pushing instead of contracting. ⚠️
We advise you to persevere with your exercises. After a few sessions, your perineum will be more toned and you should notice an improvement in the way the probe is held in place.
It's also possible that you're using too much lubricant, which could explain why the Emy probe is slipping outwards.
Have a nice day <3
Léa
F
Fiorella K.
Rating: 1 out of 5
following a purchase from 31/05/2024
I can't connect the probe to my cell phone. What's more, I thought this purchase would give me free access to perineal exercise software. But, no, it's not free and I feel like I've been cheated.
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Response from Emy By Fizimed
Hello Fiorella,
I can confirm that you don't have to pay any additional subscription fees. I've e-mailed you the instructions for unlocking the duo offer.
Lovely day <3
Léa
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Akila B.
Rating: 3 out of 5
following a purchase from 20/04/2024
The product (probe box) received does not correspond to the one shown on the emy probe communication videos. Scam after cash payment?
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Delphine L.
Rating: 3 out of 5
following a purchase from 03/05/2024
I think it might work, but I can't get to grips with it.
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Response from Emy By Fizimed
Hello Delphine,
How can I help you?
Are you having problems connecting your probe to your smartphone?
Wishing you a nice day,
Léa
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Christine B.
Rating: 3 out of 5
following a purchase from 03/04/2024
I had to place my order several times before I was satisfied. Customer service was not very helpful. I don't know why it wasn't working. I would have liked to have had more enlightening answers, but in the end everything went back to normal and I was able to finalize my order after the 4th attempt.
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Response from Emy By Fizimed
Hello Christine,
We're sorry we weren't able to satisfy you.
Unfortunately, we didn't have any additional information to give you about your failed order attempts. Please do not hesitate to contact us again if you have any questions regarding the use of the probe. We will be delighted to answer them!
Have a nice day :)
C
Christine M.
Rating: 3 out of 5
following a purchase from 27/03/2024
No review for the product as it has not yet been installed, but on the reception side I was expecting a nice little note along with the probe. Nothing, just the probe and the instructions! I would have liked to have received a friendly wink in the packaging or in the mail.
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Response from Emy By Fizimed
Hello Christine,
Thank you for your message.
I have forwarded your comment to the appropriate department.
We hope you enjoy your training sessions with our Emy probe!
Nice day <3
D
Danielle D.
Rating: 1 out of 5
following a purchase from 27/01/2024
Very good
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Trifine N.
Rating: 3 out of 5
following a purchase from 23/01/2024
You can tell right away that this is a serious product, and the case is very practical. It's easy to use. In addition to the classic games, I would have liked to see the visualization exercises that the sache femme teaches us to do. I'm well aware that the probe can't measure the tone of each perineal muscle independently, but in terms of support and motivation, it would have been beneficial to have this thread running through it, which allows for a more detailed re-education.
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Lisiane F.
Rating: 1 out of 5
following a purchase from 17/01/2024
I'm disappointed because I thought it would help to tighten, or I'm not using as I should, I continue, but for now not much result. Sincerely, Lisiane
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Response from Emy By Fizimed
Hello,
Please do not hesitate to write to our customer service [email protected] so that we can help you with the use of Emy.
Have a nice day :)
J
jean marc F.
Rating: 1 out of 5
following a purchase from 20/01/2024
👌
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Gabriele S.
Rating: 1 out of 5
following a purchase from 16/12/2023
Ware nicht erhalten!
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Claudine L.
Rating: 3 out of 5
following a purchase from 28/11/2023
not easy enough to download, so not used yet
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Response from Emy By Fizimed
Hello Claudine,
Please do not hesitate to contact us at [email protected] so that we can assist you.
Have a nice day!
G
Gaëlle R.
Rating: 3 out of 5
following a purchase from 26/11/2023
Medium
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