The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.
Even though you've bought the probe, you can only use it by creating an account. I think that's abuse.
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Marie-Antoinette E.
Rating: 3 out of 5
following a purchase from 16/11/2023
The probe is not sensitive enough, and its calibration leaves a lot to be desired. You mustn't contract the perineum when the probe is calibrated, otherwise the exercises become unfeasible, and you won't be able to do any of them. Compared to exercises with a physiotherapist, there's nothing to compare. With a physiotherapist, the probe is hyper-sensitive and detects all contractions as well as their intensity. With the Emy probe, this is far from being the case.
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Marilyne B.
Rating: 3 out of 5
following a purchase from 13/11/2023
Damages for postage and customs clearance
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Dorothée M.
Rating: 1 out of 5
following a purchase from 07/11/2023
I haven't started yet
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Response from Emy By Fizimed
Hello Dorothée,
Don't hesitate to keep us informed of your progress!
Have a nice day :)
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Aline G.
Rating: 3 out of 5
following a purchase from 29/10/2023
I haven't had enough time to give an opinion on the results yet. However, if I use lubricant, the probe moves too much (even springs back) and the exercises are ineffective.
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Michèle A.
Rating: 1 out of 5
following a purchase from 28/10/2023
Good
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IRINA G.
Rating: 3 out of 5
following a purchase from 03/10/2023
I'm testing the product I bought, it doesn't seem to work well, but I want to be sure before I make my opinion official.
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simonne G.
Rating: 1 out of 5
following a purchase from 02/10/2023
I can't connect
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Response from Emy By Fizimed
Hello Simone,
Please do not hesitate to contact our customer service department at [email protected] so that we can help you.
Have a nice day.
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Verifizierter K.
Rating: 3 out of 5
following a purchase from 24/06/2023
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Response from Emy By Fizimed
Thank you for your feedback.
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VALERIE B.
Rating: 3 out of 5
Knowing if it's the right contraction: not easy, but the exercises are always encouraging.
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Response from Emy By Fizimed
Good luck with Emy! Remember, the key is regularity?
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Barbara G.
Rating: 1 out of 5
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Response from Emy By Fizimed
We are happy to listen to you if you have any comments, because your satisfaction is our priority. Do not hesitate to contact me at [email protected].
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Armelle E.
Rating: 3 out of 5
Many things need to be improved. Both the probe and the "games". I do not recommend this product.
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Response from Emy By Fizimed
We're sorry Emy didn't live up to your expectations, please don't hesitate to contact me at [email protected]!
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KAREN V.
Rating: 1 out of 5
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Response from Emy By Fizimed
We're sorry Emy didn't live up to your expectations, if you have any difficulties, please don't hesitate to contact me at [email protected], I'll be happy to help.
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Christelle W.
Rating: 3 out of 5
Great product! Simple and pleasant to use. Very effective. It makes my weekly exercises a game. The big surprise and disappointment came from the customs charges I had to pay on receipt, which were not mentioned when I ordered!
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Response from Emy By Fizimed
Thank you for your feedback! Unfortunately, these charges relate to Swiss customs and are beyond our control. You can find more information here: https://www.frc.ch/e-commerce-tva-ce-qui-change-pour-limportation-des-petits-colis
Design the emy so that it does not slip out. Design the customer service in such a way that the customer is taken seriously, read the customer's description more closely and then respond adequately.
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Response from Emy By Fizimed
We will be happy to listen to you if you have any comments, because your satisfaction is our priority. Do not hesitate to contact me at [email protected].
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Acheteur vérifié
Rating: 3 out of 5
-
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Response from Emy By Fizimed
We're sorry Emy didn't live up to your expectations, if you have any difficulties, please don't hesitate to contact me at [email protected], I'll be happy to help.
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Acheteur vérifié
Rating: 3 out of 5
I was thinking of getting a reeducation probe with stimulation to avoid going to physio or sf.
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Response from Emy By Fizimed
Our product is a biofeedback probe, a complementary method to electrostimulation that actively works your perineum. You can use it at home, whenever you feel like it. Thank you for sharing your opinion with us.
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Verifizierter K.
Rating: 3 out of 5
following a purchase from 11/07/2022
Technology works poorly. Connection with cell phone does not work. Service answers are those that are in the FAQ and therefore do not help individually.
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Response from Emy By Fizimed
If you have any problems, I will be happy to help you! Please write to me at: [email protected]. Thank you very much!
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Verifizierter K.
Rating: 3 out of 5
following a purchase from 14/04/2022
It's great to get feedback on the tensioning. The bar helps a lot with this. Games in general great idea to make it more fun and time goes by faster. Game eg hammer throw does not fit to tense. Since eg lifting the ball is much more appropriate. App is unfortunately very confusing. I do not really know where to start and find the menu below rather confusing. A clear start eg to get to know Emy would be helpful. I am unsure about the position of Emy - is she sitting correctly at all? An introduction with tensing and relaxing would be helpful. Also don't even know what was good or bad. Is a trophy good? Are there only the 3 known medals? This is good for the motivation and nicely meant but you want to know what you are at. So there is also somehow a lack of structure.
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Verifizierter K.
Rating: 1 out of 5
following a purchase from 08/03/2022
Has not yet arrived
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Response from Emy By Fizimed
Dear Uschi, I have just sent you an email regarding your delivery. I have contacted the post office and inquired regarding the delay. You should receive your package in the next 2 days. If this is not the case, we will of course send you a new product. If you have any further questions, please contact me at [email protected]. Best regards Léa from Team Fizimed
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Acheteur vérifié
Rating: 3 out of 5
I still haven't received my package.....so I can't evaluate the product. I had to fill in a questionnaire for the post office....and I'm still waiting.....
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Response from Emy By Fizimed
We have checked your delivery and it is on its way. The delay was a little longer because of the customs clearance procedure for parcels to Switzerland. We're really sorry for the delay, and Léa from customer service will get in touch with you.
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Acheteur vérifié
Rating: 3 out of 5
I did receive the probe? it doesn't charge properly and I haven't been able to speak to the customer service...answering machine in place without being able to leave a message, a first e-mail and the answer doesn't correspond to my expectations, a second e-mail and I'm waiting...I think it would be easier to explain by telephone! I'm obviously disappointed and I hope a solution will be found.... until then.
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Sylvaine D.
Rating: 3 out of 5
The concept is great, but for our generation, born with a game boy in our hands, the animation of the games is poor.
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Response from Emy By Fizimed
Thank you for your feedback Sylvaine, I fully understand your comment, which we are taking into account in our further development. The exercises we offer are medical games, but we want your sessions to be enjoyable. That's why we've recently released three new game worlds, which I hope you'll enjoy.
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gisèle C.
Rating: 1 out of 5
I no longer have the fimized
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Acheteur vérifié
Rating: 1 out of 5
Did not receive my order
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Response from Emy By Fizimed
Hello, I'm very sorry to hear that you're experiencing a delivery problem with your order, I'd be happy to help you receive your Emy product as soon as possible via [email protected]. I'll send you an e-mail right away so that we can find a solution. I'm really sorry you haven't received your parcel yet, I'll do everything I can to help you. See you soon, Léa.
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Acheteur vérifié
Rating: 1 out of 5
Product supposedly delivered within 24/48 hours. After 7 days, it is still in the warehouse according to track and trace.
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Response from Emy By Fizimed
Hello, shipping takes 24 to 48 working hours and delivery in France takes 3 to 4 working days with Colissimo. I'm really sorry if you have any problems with your delivery, please contact me at [email protected] so that I can help you!
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Acheteur vérifié
Rating: 3 out of 5
Very good product Fun Shame that there is a pay aspect to the application given the price of the probe at the outset?
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Response from Emy By Fizimed
Thanks for your comment! Access to all the features of the mobile app is included in the price of the probe and is valid for life, so you won't have to pay anything extra if you own the probe. All you have to do is connect the probe to the app once to access all the content and training programs.
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Acheteur vérifié
Rating: 3 out of 5
Disappointed with the probe, I thought that during the mini games (for a fee!!) it was really the fact of releasing or contracting the perineum that allowed you to play, but the game doesn't work at all on its own (so it's impossible to know if you're really working the perineum).
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Response from Emy By Fizimed
When you buy the Emy probe, you get access to all the mini-games without paying extra. The games don't work by themselves; it's your contractions and releases that make the character move. Did you use the probe correctly during your sessions? Don't hesitate to contact us at [email protected] if you have any problems!
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