The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.
Impossible to insert the probe even with a lubricant. I wish to return it and be refunded
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Response from Emy By Fizimed
Hello Martine,
If despite all our advice the use of Emy Trainer does not suit you, you can of course take advantage of the Satisfaction or Refund offer and return the product to us. You will find all the information regarding this offer on our website in the "Delivery & Returns" section of our FAQ.
I wish you a good day,
Léa from Fizimed
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Odette P.
Rating: 4 out of 5
following a purchase from 07/05/2025
Seems effective but not enough hindsight
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Berenice D.
Rating: 4 out of 5
following a purchase from 16/04/2025
Good product
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Katharina G.
Rating: 1 out of 5
following a purchase from 09/04/2025
Delivery has never arrived. I paid via Paypal. I would be happy if the pelvic floor trainer arrives.
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Response from Emy By Fizimed
Dear Katharina, The post informs us that your package was not picked up at the collection point you chose within the specified time frame. It will be returned to us. I am offering you a new shipment to your home today, if that is okay with you. I apologize for this incident, which is completely beyond our control. I wish you a nice day! ☀️ Léa from Fizimed
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Angelique L.
Rating: 1 out of 5
following a purchase from 01/04/2025
The probe's charge does not work. It takes at least three hours to charge and discharges in a few hours even if not used. I have already sent an email for a product exchange but have received no response.
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Response from Emy By Fizimed
Hello Angélique, I apologize for my late response. I have just sent you an email regarding the problem you are experiencing. We will quickly find a solution together. Best regards, Léa from Fizimed
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ythier C.
Rating: 4 out of 5
following a purchase from 31/03/2025
Trusted site and fast delivery
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Danielle C.
Rating: 1 out of 5
following a purchase from 19/03/2025
The plug does not fit my Samsung, I couldn't do my rehabilitation.
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Response from Emy By Fizimed
Hello Danielle, What exactly do you mean by 'the plug does not fit my Samsung'? If you are having difficulties using Emy, I invite you to contact me directly at [email protected]. We will quickly find a solution together! I wish you a very nice day. Léa from Fizimed
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patricia K.
Rating: 1 out of 5
following a purchase from 12/03/2025
The probe does not pick up my contractions well, knowing that I am doing my rehabilitation with my midwife and everything is going well, I contract well. With this probe, I have to squeeze my thighs to play the games when that shouldn't be the case.
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Response from Emy By Fizimed
Hello Patricia,
I invite you to contact me directly at [email protected] so that we can check together if your product has a defect.
We will find a solution together!
Best regards,
Léa from Fizimed
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Cecile D.
Rating: 1 out of 5
following a purchase from 15/03/2025
The product was on promotion with €20 less than the price I paid just after my order. I did not benefit from this discount, which is very disappointing.
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Response from Emy By Fizimed
Hello Cécile,
I understand your disappointment, but the spring offer was launched on March 20, while you ordered on March 15.
You were still able to benefit from the promo code TRYEMY, which allowed you to receive a 5% discount.
If you have any further questions about your order or about using our Emy probe, please feel free to contact me directly at [email protected].
I remain at your disposal.
Best regards,
Léa from Fizimed
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Joëlle M.
Rating: 1 out of 5
following a purchase from 09/03/2025
I have problems with the purchased item. I have sent several emails for 3 days, still without a response. Is there a real customer service?
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Response from Emy By Fizimed
Hello Joëlle, Following your response to the questionnaire that allows us to diagnose the malfunctions, I have just confirmed by email that we will take care of your product. This coverage is fully covered by the Fizimed warranty. You will receive a return slip allowing you to send the product back to us. Rest assured that your satisfaction is our priority and that we are doing everything we can to serve you better. I wish you a great day. Léa from Fizimed
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Nathalie B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Not satisfied. Cannot be used. Cannot connect probe to Emy app.
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Response from Emy By Fizimed
Hello Nathalie,
If you're having trouble connecting the probe to your phone, please contact our customer service department directly at [email protected]. We'll find a solution together!
Best regards,
Léa from the Fizimed team
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Sibylle W.
Rating: 4 out of 5
following a purchase from 12/02/2025
So far I am very satisfied with the Emy pelvic floor trainer. It is easy to use and gives good feedback.
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Elisabeth B.
Rating: 1 out of 5
following a purchase from 14/02/2025
Don't want to get to know my mobile
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Response from Emy By Fizimed
Hello Elisabeth,
If you're having trouble using your Emy probe, please contact our customer relations department directly at [email protected].
We'll be delighted to help!
Best regards,
Léa from Fizimed
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Marie Therese C.
Rating: 4 out of 5
following a purchase from 09/01/2025
As my perineum is very relaxed, I find it very difficult to follow the exercises. Otherwise, I hope this method will give me satisfaction.
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Response from Emy By Fizimed
Hello Marie-Thérèse,
Thank you for taking the time to share your very encouraging opinion!
We advise you to persevere with your exercises. After a few sessions, your perineum will be more toned, and you should notice an improvement in tube maintenance.
If you need any help or advice, don't hesitate to come back to us.
Best regards,
Léa from Fizimed
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Katja S.
Rating: 4 out of 5
following a purchase from 05/02/2025
The order process was good, it arrived, I'll have to wait and see if it lives up to its promise.
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Christiane H.
Rating: 4 out of 5
following a purchase from 31/01/2025
I don't understand it yet...
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Clementine B.
Rating: 4 out of 5
following a purchase from 30/01/2025
I have had no problems whatsoever with the fizimed brand. I give a 4* for the product and my order (it mentions a silent breast pump, which I don't have, and delivery took longer than announced). Apart from that, everything seems OK!
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Elke S.
Rating: 1 out of 5
following a purchase from 17/01/2025
First it was not found in the parcel store and then it was already sent back ...I wonder why it was not simply delivered to my home then I would have used it long ago. I hope I get the money back quickly, I've lost interest in it.
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Response from Emy By Fizimed
Dear Elke, your order has been delivered to the parcel store you selected when you placed your order. I have just contacted you by email to suggest a solution.
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Jacinta F.
Rating: 4 out of 5
following a purchase from 20/01/2025
delay due to damaged parcel
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Alizee L.
Rating: 4 out of 5
following a purchase from 19/01/2025
Very easy to use, allowing great freedom. The only drawbacks are that it's hard to see how much milk is being pumped and there's no pause.
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Response from Emy By Fizimed
Hello Alizée,
We would like to thank you for your comment and are delighted to hear that Emy Pump is working well for you on a daily basis ❤️😊 We will pass on your suggestions for improvement to our product manager. Your opinion is invaluable in improving our product!
Enjoy your breastfeeding. We look forward to hearing from you.
Léa from Fizimed
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Emilie F.
Rating: 1 out of 5
following a purchase from 14/01/2025
The breast pump doesn't work for me. It doesn't pump enough compared to the corded pump already rented from the pharmacy...
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Response from Emy By Fizimed
Hello Emilie,
We are very sorry that you are not completely satisfied with Emy Pump. As specified in our e-mail exchanges, you were able to benefit from the "Satisfied or your money back" offer.
We wish you all the best for the rest of your breastfeeding and look forward to hearing from you. Léa from the Fizimed team
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SANDRA L.
Rating: 1 out of 5
following a purchase from 09/01/2025
I'm not satisfied. I don't find the probe very practical because it's not adapted to me. And I didn't know I'd have to take out a subscription to get other exercises.
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Response from Emy By Fizimed
Hello Sandra,
We're very sorry that we're not completely satisfied with the product. Could you tell us more about it? We'll probably be able to give you some advice to help you.
The purchase of the Emy connected sensor unlocks the Duo offer: Sensor + Emy App for life. You won't have to pay for a subscription, as the price of the app is included in the price of the probe.
As soon as you connect your Emy probe to the app for the first time, the Duo: Probe + Emy App offer will be unlocked. The app will then prompt you to cancel your subscription directly on the store.
If you have any further questions, please do not hesitate to contact our customer service department at [email protected]
Best regards,
Léa from the Fizimed team
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chantal C.
Rating: 1 out of 5
following a purchase from 06/01/2025
Sensor or charger not working
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Response from Emy By Fizimed
Hello Chantal,
You contacted customer service to report the problem and everything is now back to normal.
We wish you all the best with Emy!
We look forward to hearing from you.
Léa from Fizimed
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Eve R.
Rating: 1 out of 5
following a purchase from 09/07/2024
I never received my package....
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Response from Emy By Fizimed
Hello Eve,
As indicated in our e-mail exchange of 10/01/2025, I have requested that your parcel be reshipped to your address.
We apologize for this inconvenience, which is totally beyond our control.
Please do not hesitate to contact us should you require any further information.
Léa from the Fizimed team
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ADRIANA G.
Rating: 4 out of 5
following a purchase from 26/12/2024
A little difficult to install the application and start up the probe, but once it's up and running, it's effective.
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Ute H.
Rating: 1 out of 5
following a purchase from 17/12/2024
I still haven't received it
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Response from Emy By Fizimed
Dear Ute,
According to the information from the post office, you collected your parcel on 31.12.2024. We hope that you are satisfied with Emy Trainer.
We will be here for you.
Lea from the Fizimed team
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Claire D.
Rating: 4 out of 5
following a purchase from 10/12/2024
I've only been using it for 3 days. So I can't see the effects yet.
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Regina W.
Rating: 1 out of 5
following a purchase from 14/11/2024
No delivery received to date
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Response from Emy By Fizimed
Dear Regina,
Our customer service will contact you regarding this matter.
We remain available for you.
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Penelope G.
Rating: 1 out of 5
following a purchase from 07/11/2024
Product not delivered
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Response from Emy By Fizimed
Hello Penelope,
As mentioned in our previous e-mail exchange, your parcel is waiting for you at your nearest post office.
We hope you enjoy receiving your order.
We look forward to hearing from you.
Léa from the Fizimed team
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Maria G.
Rating: 1 out of 5
following a purchase from 29/10/2024
I cannot open the training program
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Response from Emy By Fizimed
Dear Maria,
If you have such problems, please contact our customer service team directly at [email protected]. We will then take care of your request.
With kind regards,
Léa de l'équipe Fizimed
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GENEVIEVE L.
Rating: 4 out of 5
following a purchase from 28/10/2024
I've been doing the exercises for 5 days now and I'm already seeing an improvement. I'm continuing as assiduously as possible because I want it to work.
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Mathilde L.
Rating: 4 out of 5
following a purchase from 07/10/2024
After several attempts to buy on the site, I finally received my probe and I'm very satisfied!
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Christina B.
Rating: 1 out of 5
following a purchase from 31/08/2024
The device did connect to my phone but kept disconnecting, which made the exercise pointless as it kept interrupting. I restarted both phone and device and used as instructed but always the problem. The shape of the device is also uncomfortable to wear. All in all, I am dissatisfied for the price!
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Katrin S.
Rating: 4 out of 5
following a purchase from 16/08/2024
Great probe for pelvic floor awareness and currently at a great price
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MARTINE L.
Rating: 4 out of 5
following a purchase from 14/08/2024
I'm waiting to use it over a long enough period to see the results.
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Céline B.
Rating: 4 out of 5
following a purchase from 29/07/2024
So far so good!
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Valérie A.
Rating: 4 out of 5
following a purchase from 18/07/2024
Very good, fun exercises,
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Delphine D.
Rating: 4 out of 5
following a purchase from 17/07/2024
I've only just started, so I don't have enough experience to know if it's working for me.
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Uta D.
Rating: 1 out of 5
following a purchase from 14/07/2024
I don't understand the instructions, I lack explanations. When do I have to pull together, when do I have to let go? I also don't understand the rating. For me, the device often doesn't want to connect to the Emy app, but when I start from the beginning, it suddenly works.
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Response from Emy By Fizimed
Dear Uta,
Please contact our customer service at [email protected] so that we can help you with the use.
Kind regards,
Léa
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Gabriele A.
Rating: 4 out of 5
following a purchase from 12/07/2024
The purchasing and shipping process was excellent
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