Customer reviews of Emy By Fizimed

9,2 /10

Based on 1 491 published reviews

5 1 188 80% 4 152 10% 3 56 4% 2 34 2% 1 61 4%

Summary of reviews

The store consistently delivers fast and smooth experiences, with quick order processing, fast shipping, secure packaging, and a straightforward setup that makes it easy to connect to the app and track progress. The product itself is praised for practical design and effectiveness, including versatile flange sizes, multiple modes, and hands-free usability that supports ongoing pumping and breastfeeding activities. Customer service is highlighted as attentive and responsive, and the overall purchasing experience is described as problem-free with reliable delivery and helpful app features that support exercises and pelvic floor training. Users repeatedly note the convenience of the app integration, the long-term usability, and the positive impact on daily routines, with several reviews mentioning easy cleaning and the battery life as solid advantages.

1 star review

Reset filters

Penelope G.

Published on 17/11/2024 à 21h31 following a purchase from 07/11/2024

Product not delivered

Translated reviews

Response from Emy By Fizimed Published on 19/11/2024

Hello Penelope,
As mentioned in our previous e-mail exchange, your parcel is waiting for you at your nearest post office.
We hope you enjoy receiving your order.
We look forward to hearing from you.
Léa from the Fizimed team

Maria G.

Published on 12/11/2024 à 17h22 following a purchase from 29/10/2024

I cannot open the training program

Translated reviews

Response from Emy By Fizimed Published on 19/11/2024

Dear Maria,
If you have such problems, please contact our customer service team directly at [email protected]. We will then take care of your request.
With kind regards,
Léa de l'équipe Fizimed

Christina B.

Published on 15/09/2024 à 14h06 following a purchase from 31/08/2024

The device did connect to my phone but kept disconnecting, which made the exercise pointless as it kept interrupting. I restarted both phone and device and used as instructed but always the problem. The shape of the device is also uncomfortable to wear. All in all, I am dissatisfied for the price!

Translated reviews

Uta D.

Published on 29/07/2024 à 15h51 following a purchase from 14/07/2024

I don't understand the instructions, I lack explanations. When do I have to pull together, when do I have to let go? I also don't understand the rating. For me, the device often doesn't want to connect to the Emy app, but when I start from the beginning, it suddenly works.

Translated reviews

Response from Emy By Fizimed Published on 30/07/2024

Dear Uta,

Please contact our customer service at [email protected] so that we can help you with the use.

Kind regards,
Léa

Fiorella K.

Published on 15/06/2024 à 18h30 following a purchase from 31/05/2024

I can't connect the probe to my cell phone. What's more, I thought this purchase would give me free access to perineal exercise software. But, no, it's not free and I feel like I've been cheated.

Translated reviews

Response from Emy By Fizimed Published on 17/06/2024

Hello Fiorella,

I can confirm that you don't have to pay any additional subscription fees. I've e-mailed you the instructions for unlocking the duo offer.

Lovely day <3
Léa

Danielle D.

Published on 11/02/2024 à 10h48 following a purchase from 27/01/2024

Very good

Translated reviews

Lisiane F.

Published on 05/02/2024 à 19h28 following a purchase from 17/01/2024

I'm disappointed because I thought it would help to tighten, or I'm not using as I should, I continue, but for now not much result. Sincerely, Lisiane

Translated reviews

Response from Emy By Fizimed Published on 07/02/2024

Hello,
Please do not hesitate to write to our customer service [email protected] so that we can help you with the use of Emy.

Have a nice day :)

Jean Marc F.

Published on 04/02/2024 à 16h32 following a purchase from 20/01/2024

👌

Translated reviews

Gabriele S.

Published on 31/12/2023 à 19h26 following a purchase from 16/12/2023

Ware nicht erhalten!

Translated reviews

Marie B.

Published on 10/12/2023 à 10h50 following a purchase from 24/11/2023

Even though you've bought the probe, you can only use it by creating an account. I think that's abuse.

Translated reviews

Dorothée M.

Published on 22/11/2023 à 10h14 following a purchase from 07/11/2023

I haven't started yet

Translated reviews

Response from Emy By Fizimed Published on 05/01/2024

Hello Dorothée,
Don't hesitate to keep us informed of your progress!
Have a nice day :)

Michèle A.

Published on 12/11/2023 à 22h27 following a purchase from 28/10/2023

Good

Translated reviews

Simonne G.

Published on 18/10/2023 à 06h11 following a purchase from 02/10/2023

I can't connect

Translated reviews

Response from Emy By Fizimed Published on 05/01/2024

Hello Simone,

Please do not hesitate to contact our customer service department at [email protected] so that we can help you.

Have a nice day.

Marine L.

Published on 30/06/2023 à 09h12

I didn't try it because I didn't want the probe.

Translated reviews

Response from Emy By Fizimed Published on 30/06/2023

Hello, as explained in the e-mail, we completely understand your situation, but you can't make derogatory comments about a product you haven't even used. Please do not hesitate to contact me at [email protected] if you have any further questions.

Barbara G.

Published on 25/06/2023 à 15h13

Translated reviews

Response from Emy By Fizimed Published on 26/06/2023

We are happy to listen to you if you have any comments, because your satisfaction is our priority. Do not hesitate to contact me at [email protected].

Karen V.

Published on 23/06/2023 à 15h45

Translated reviews

Response from Emy By Fizimed Published on 26/06/2023

We're sorry Emy didn't live up to your expectations, if you have any difficulties, please don't hesitate to contact me at [email protected], I'll be happy to help.

Acheteur Vérifié

Published on 17/06/2023 à 08h22

Hello, I see that it has a promotion of 60 while I have barely a week of delivery.

Translated reviews

Response from Emy By Fizimed Published on 23/06/2023

We're sorry you weren't able to take advantage of the summer sales, but please don't hesitate to contact me at [email protected].

Verifizierter K.

Published on 20/03/2022 à 15h52 following a purchase from 08/03/2022

Has not yet arrived

Translated reviews

Response from Emy By Fizimed Published on 20/03/2022

Dear Uschi, I have just sent you an email regarding your delivery. I have contacted the post office and inquired regarding the delay. You should receive your package in the next 2 days. If this is not the case, we will of course send you a new product. If you have any further questions, please contact me at [email protected]. Best regards Léa from Team Fizimed

Gisèle C.

Published on 13/01/2022 à 10h12

I no longer have the fimized

Translated reviews

Acheteur Vérifié

Published on 15/11/2021 à 05h52

Did not receive my order

Translated reviews

Response from Emy By Fizimed Published on 15/11/2021

Hello, I'm very sorry to hear that you're experiencing a delivery problem with your order, I'd be happy to help you receive your Emy product as soon as possible via [email protected]. I'll send you an e-mail right away so that we can find a solution. I'm really sorry you haven't received your parcel yet, I'll do everything I can to help you. See you soon, Léa.

Acheteur Vérifié

Published on 08/10/2021 à 04h51

Product supposedly delivered within 24/48 hours. After 7 days, it is still in the warehouse according to track and trace.

Translated reviews

Response from Emy By Fizimed Published on 13/10/2021

Hello, shipping takes 24 to 48 working hours and delivery in France takes 3 to 4 working days with Colissimo. I'm really sorry if you have any problems with your delivery, please contact me at [email protected] so that I can help you!