The online store Emy By Fizimed excels in product quality, with multiple customers highlighting the effectiveness of their breast pumps and pelvic floor trainers. The breast pump is noted for its good suction power, discreet design, and ease of use, making it a preferred choice over other brands. Fast delivery is a common theme, with many reviews emphasizing the prompt shipping and secure packaging, allowing customers to receive their products quickly and without damage.
The connection keeps breaking off... Then charging the device is annoying, I wouldn't buy it again
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Response from Emy By Fizimed
Dear Mareike,
Our customer service will contact you to assist you with using the product and to answer all your questions.
I am at your disposal.
Best regards,
Léa from the Emy team
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Charlotte P.
Rating: 2 out of 5
following a purchase from 03/02/2026
I bought the double hands-free breast pump. I am only partially satisfied: 1. it is louder than I imagined (impossible to bring it to a meeting for example) 2. it is indeed light but bulky (it clearly does not go unnoticed) 3. the suction is extremely strong (I only use it at power level 1 in massage + expression mode). The positive points 1. it has truly boosted my production. 2. it has good battery life 3. it has a massage + expression mode that is pleasant.
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Response from Emy By Fizimed
Hello Charlotte,
Thank you for your constructive feedback. We will take your comments into account in order to improve our product.
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Myriam B.
Rating: 2 out of 5
following a purchase from 16/10/2025
The probe is too small
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Response from Emy By Fizimed
Hello Myriam,
Thank you for your feedback. We are sorry to hear that the size of the probe did not meet your expectations. Your comfort is our priority and we take your comments very seriously. You can of course take advantage of our "Satisfaction or Money Back" offer.
Best regards,
Léa
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Ophelie F.
Rating: 2 out of 5
following a purchase from 26/05/2025
I am not satisfied with the breast pump that has a battery that does not hold a charge
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Isabelle B.
Rating: 2 out of 5
following a purchase from 24/03/2025
Disappointed sorry painful introduction as well as the exercises the probe often comes out I did not have satisfactory results
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Response from Emy By Fizimed
Hello Isabelle,
I am sorry that you are experiencing difficulties using Emy.
If the introduction of the probe is painful, or if you feel irritated, I invite you to use a water-based lubricant, which will facilitate the introduction.
If the probe comes out during your contractions, perhaps you are pushing instead of contracting. We advise you to persevere with your exercises. After a few sessions, your pelvic floor will be stronger and you should notice an improvement in the retention of the probe.
If you would like more advice, feel free to write to me directly at [email protected]. I will be happy to help you!
I wish you a good day,
Léa from Fizimed
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Christelle C.
Rating: 2 out of 5
following a purchase from 24/03/2025
Even though the application is very well designed, the shape of the probe's ergonomics does not suit me and is uncomfortable for me.
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Response from Emy By Fizimed
Hello Christelle,
I am sorry that using Emy is uncomfortable for you.
If you feel irritated or if the insertion is a bit painful, you can use a water-based lubricant to facilitate the insertion of Emy.
Feel free to write to me directly at [email protected] if you need advice on using Emy.
I wish you a very nice day,
Léa from Fizimed
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Roswitha R.
Rating: 2 out of 5
following a purchase from 19/12/2024
I am still waiting for the shipment to be delivered, even though it has been notified to me for some time. When I go to the tracking page and check the delivery status again, I end up on a French page that I can't understand.
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Response from Emy By Fizimed
Dear Roswitha,
According to the information provided by Swiss Post, the parcel was delivered to you on January 2, 2025. We apologize for the late delivery, which is certainly due to the Christmas holidays.
We hope that you have received your parcel safely.
We remain at your service.
Léa from the Fizimed team
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Christian S.
Rating: 2 out of 5
following a purchase from 08/10/2024
Please pay attention to where the shipment should go and do not mix it up with the billing address
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Response from Emy By Fizimed
Dear Christian,
The delivery address was indeed different from the billing address. We have taken your request into consideration.
If you have any further questions, I will be happy to answer them.
Yours sincerely,
Léa de l'équipe Fizimed
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Carmen B.
Rating: 2 out of 5
following a purchase from 10/07/2024
15 days from order. Sorry, but that's not customer service. Orders from abroad 5/6 days. I often order from abroad. The parcel arrived safely.
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Laurie C.
Rating: 2 out of 5
following a purchase from 21/06/2024
I was not happy to receive an invoice to pay customs on top of the price quoted plus an extra £12 delivery charge from the carrier.
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Response from Emy By Fizimed
Dear Laurie,
Unfortunately, as your country is outside Europe you can have some customs fees to pay. These fees are customs related and beyond our control.
I'm very sorry for this inconvinience.
Kind regards,
Léa
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Monika M.
Rating: 2 out of 5
following a purchase from 01/06/2024
Die Spiele sind langweilig!
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Rosa E.
Rating: 2 out of 5
following a purchase from 21/05/2024
I can't judge the product as I still haven't received it!
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Celine M.
Rating: 2 out of 5
following a purchase from 30/04/2024
I'm not convinced of the probe's reliability, because even when I don't contract my perineum, it's as if I did.
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Maryse B.
Rating: 2 out of 5
following a purchase from 20/02/2024
Hello I am unable to use the probe. Having a vaginal dryness, it's impossible to try it. I went to see my midwife and she gave me an ointment to see if it works. I have to wait a few days to try again.
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Response from Emy By Fizimed
Hello Maryse,
Please do not hesitate to contact our customer service department at [email protected] so that we can find a solution.
Have a nice day :)
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DOROTHEE J.
Rating: 2 out of 5
following a purchase from 08/02/2024
Jien
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isabelle D.
Rating: 2 out of 5
following a purchase from 04/01/2024
I ordered twice by mistake and cancelled. I did not receive the second package but I was not reimbursed for my second order. Thank you for your reply.
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Response from Emy By Fizimed
Hello,
After checking, we issued the refund on 19/01.
We wish you a nice day!
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Lucienne D.
Rating: 2 out of 5
following a purchase from 19/12/2023
I've been doing it for 2 weeks, 3 times a week, and the results are not conclusive. We'll see in 3 weeks. Sincerely ld
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Response from Emy By Fizimed
Hello Lucienne,
As every woman is different, you may see results more or less quickly. Some women are already seeing improvements in their symptoms as early as three weeks of using Emy. Others may take a little longer. The important thing is that with Emy, you can progress at your own pace.
Nevertheless, if after 8 weeks of exercise you still haven't noticed any improvement in your symptoms, we recommend that you check with a healthcare professional to ensure that the exercises are being carried out correctly. <3
Have a nice day!
É
Élisabeth G.
Rating: 2 out of 5
following a purchase from 30/11/2023
I can't use the application properly. It's not clear and I can't see any recordings of exercises done and scores...
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Response from Emy By Fizimed
Hello Elisabeth,
Please don't hesitate to contact us at [email protected] so that we can answer your questions and advise you as best we can. Have a nice day :)
E
Eliane F.
Rating: 2 out of 5
following a purchase from 24/11/2023
Not at all obvious, not enough explanations, we don't know how many times to do the exercises, or which ones to start with, in short there are more things to explain!
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Claudette L.
Rating: 2 out of 5
following a purchase from 18/10/2023
French instructions needed
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Response from Emy By Fizimed
Hello Claudette,
Could you please contact our customer service department at [email protected] so that we can send you a manual in French?
Have a nice day!
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Maggy C.
Rating: 2 out of 5
No satisfactory results
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Response from Emy By Fizimed
Hello Maggy, we are always ready to listen to your comments as your satisfaction is our priority. Please do not hesitate to contact me at [email protected].
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Johanna N.
Rating: 2 out of 5
I'm disappointed, it's very difficult to set up and despite my diligence, the results aren't there.
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Response from Emy By Fizimed
Hello Johanna, we are always ready to listen to your comments as your satisfaction is our priority. Please do not hesitate to contact me at [email protected].
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Sandrine C.
Rating: 2 out of 5
Not enough room for training damage
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Response from Emy By Fizimed
We're sorry Emy didn't live up to your expectations, if you have any difficulties, please don't hesitate to contact me at [email protected]!
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Marina D.
Rating: 2 out of 5
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Response from Emy By Fizimed
Your satisfaction is our priority, so please do not hesitate to contact me at [email protected].
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JEANNE D.
Rating: 2 out of 5
Exercises didn't help reduce my bladder weakness
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Response from Emy By Fizimed
Your satisfaction is our priority, so please don't hesitate to contact me at [email protected].
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Sabine K.
Rating: 2 out of 5
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Response from Emy By Fizimed
We are happy to listen to you if you have any comments, because your satisfaction is our priority. Do not hesitate to contact me at [email protected].
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Dominique G.
Rating: 2 out of 5
Product unusable because not ergonomic and adaptable. It is not physiologically adapted to penetrate easily into the vagina so the exercises, although very playful and well done, do not work.
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Response from Emy By Fizimed
Hello Dominique, we're sorry that Emy didn't live up to your expectations. Emy adapts to all morphologies. You can use a water-based lubricant to facilitate insertion of Emy. If the probe comes out during your contractions, you may be pushing instead of contracting.
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Comprador verificado
Rating: 2 out of 5
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Response from Emy By Fizimed
Hello, we are at your disposal for any remark because your satisfaction is our priority, do not hesitate to contact me at [email protected] !
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Verifizierter K.
Rating: 2 out of 5
following a purchase from 13/11/2022
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Response from Emy By Fizimed
Hello, your satisfaction is our priority: Feel free to send us your suggestions for improvement by e-mail: [email protected]!
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Acheteur vérifié
Rating: 2 out of 5
Normally shipped quickly, there was a problem with the delivery of my parcel... I should already be in possession of my probe and not be waiting for it, and now I see a discount for sales of 50... in short, I'm disappointed.
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Response from Emy By Fizimed
If you have any problems, we're here to help. Don't hesitate to contact us at: [email protected]
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Acheteur vérifié
Rating: 2 out of 5
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Acheteur vérifié
Rating: 2 out of 5
Quite disappointing, the Bluetooth disconnects very often even though my phone is right next to it. For the price, the device could come with a power socket and a small pouch for storing your equipment.
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Response from Emy By Fizimed
I'm sorry you're having trouble connecting your Emy probe. Please don't hesitate to contact me at [email protected] so that I can help you. I'm sure we'll be able to find a solution together! We'll take your comment about the Emy kit into account, thank you very much.
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