Flibustierparis consistently delivers beautiful jewelry with careful packaging and attractive presentation, including pouches and cleaning cloths, which enhances the unboxing experience. Customers highlight fast delivery and reliable shipping, with items matching images and arriving in superb condition, often accompanied by responsive and friendly customer service. The craftsmanship and design are repeatedly praised, noting professional, attentive staff, exceptional quality stones, and a wide range of stylish, well-made pieces that invite repeat purchases. Overall, the store is described as reliable, with top-notch product quality, efficient delivery, and a pleasant shopping experience.
Very happy with my purchases because the jewelry offered by this shop is beautiful! However, I only gave 4 stars because I would appreciate a commercial gesture from this shop since less than 15 days after my purchase, the price of one of the wraps I bought decreased by about 100 euros. Waiting for their response ;-)
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Frederique D.
Rating: 4 out of 5
following a purchase from 29/07/2026
Great! Just maybe missing larger sizes of bracelets....
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Marine D.
Rating: 4 out of 5
following a purchase from 01/07/2026
Superb ring, very good quality but runs large despite the measurements taken before the order
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Mathieu R.
Rating: 4 out of 5
following a purchase from 27/06/2026
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François R.
Rating: 2 out of 5
following a purchase from 24/06/2026
I am a bit disappointed because on 2 products that I bought in store there was no offer even though these are products that have been out for a long time. Moreover, as a very very good customer, not a discount, not a gesture, nothing.
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Response from Flibustierparis
Thank you for your feedback, and I understand that it is frustrating not to feel recognized as the loyal customer you are.
Upon digging into the issue, I identified an element that partly explains the situation: you have several accounts with us, and the one used during your visit to the store had no purchase history. Unfortunately, our salespeople could not see your loyalty at the time of purchase, and they do not have the latitude to apply discounts on their own initiative — this is still regulated internally.
For the future, would you be interested in setting up a loyalty program? This would allow us to better recognize your purchases, regardless of the account used.
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Jacques C.
Rating: 4 out of 5
following a purchase from 24/06/2026
I ordered a ring to give as a birthday gift. Unfortunately, DHL Express delivered the package 3 days late, after the birthday date. Very good reception from Fanny on the phone as well as at the very beautiful store, refund easily proposed (without the 25 euros shipping). I made an exchange for myself. In summary, DHL Express... to forget!!!
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Response from Flibustierparis
We are sorry that DHL did not keep its promises, unfortunately once handed over to the carrier it is impossible for us to act on anything. Most of the time DHL manages its deliveries well but as summer approaches it is always a bit less reliable..
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Arnaud H.
Rating: 4 out of 5
following a purchase from 21/06/2026
Very friendly and great jewelry
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Julie F.
Rating: 3 out of 5
following a purchase from 19/06/2026
Very beautiful bracelet, conforms to the visual, however we are disappointed with the quality regarding the fact that it is elastic, we were expecting something that would last longer.
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Response from Flibustierparis
Hello Julie,
the assembly on silicone link is not hidden and on the contrary, it is acknowledged. We have been making bracelets for 15 years now and we can assure you that the silicone link we have selected is the most durable for assembling bracelets. Steel wires get eaten away by the stones and end up rusting. Chains do not fit into the stones and nylon wires eventually crack. With a little attention and care, we assure you that your bracelets will last for years.
Best regards,
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Gwen D.
Rating: 4 out of 5
following a purchase from 18/06/2026
Very beautiful ring but disappointed with the authenticity certificate provided with it and not even a box offered with the ring
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Alain F.
Rating: 4 out of 5
following a purchase from 07/06/2026
Very beautiful product, but packaging sold with it is not suitable (too small)
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Dimitri F.
Rating: 3 out of 5
following a purchase from 30/05/2026
A pin doesn't close, otherwise the look is nice. Too bad for the small inconvenience. Regards, Mr DF
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Response from Flibustierparis
Hello Dimitri,
Thank you for your feedback and we take note of your comment regarding the closure of the red pin and we are sorry about that. We can send you another one. The pins are not tested one by one and there may be defects. Contact us by email and we will send you a new pin. Your feedback is valuable to help us improve our products.
Best regards,
The Flibustierparis team
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Martine
Rating: 4 out of 5
following a purchase from 17/05/2026
I expected the skulls to be a little bigger
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Patrick M.
Rating: 4 out of 5
following a purchase from 21/04/2026
Very good mail order service. Thank you
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Heloïse C.
Rating: 2 out of 5
following a purchase from 17/04/2026
I bought a Dark Crown bracelet, size 19 cm as usual. However, the bracelet was too small. The person it was intended for, who lives in Marseille, had to return it. I am now waiting for the refund. Héloïse Cerboneschi
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Joe C.
Rating: 2 out of 5
following a purchase from 10/04/2026
I brought my armband in a year ago to be mended, was not told I would only be able to pick it up from the shop so was only able to collect it a year later when I was in Paris again despite telephone requests to send it. I live in Amsterdam
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Stephanie L.
Rating: 1 out of 5
following a purchase from 05/04/2026
I am sorry but unfortunately the beautiful earring bought lasted 24 hours... since it has no clasp or other small protection, I lost it on the first night... and I am very sorry :-(
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Manon T.
Rating: 2 out of 5
following a purchase from 07/04/2026
I dropped off 2 bracelets for repair in March because the thread had broken. One of the bracelets was old, the other dated from Christmas and had broken in 2 months. It was only when I came to pick up the repaired bracelets that I was informed of the repair cost! I was never informed of the amount I would have to pay. Moreover, you also wanted to charge me for the repair of the jewelry which was under warranty and had not suffered any shock or damage (the link of the bracelet just broke while putting it on). I am really very disappointed with the customer service, I completely understand that a repair may be chargeable, I have no problem with that, but the least you can do is announce it in the store before the repair, as required by law.
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Aminata A.
Rating: 1 out of 5
following a purchase from 26/03/2026
Poorly designed bracelet: second loop too loose, neglected finish. In the store at Flibustier Paris: no advice, no sense of service, icy welcome. No solution offered. It's up to the customer to manage... and to pay more for less silverware. I should have trusted the negative reviews on Google. I left with an unsuitable product. Experience to avoid.
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Daniel P.
Rating: 1 out of 5
following a purchase from 25/03/2026
I am being asked to pay for a repair while my bracelet is under warranty
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Adrien C.
Rating: 4 out of 5
following a purchase from 13/03/2026
Very pretty, however a difference in shade between the two rings "to life, to death" but still happy unique style
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Lionel J.
Rating: 1 out of 5
following a purchase from 13/03/2026
Sales service to be reviewed Broken bracelet 2 times in less than 2 years. 4 months to repair it, he even lost it. No commercial gesture was made and I was the one who followed up each time.
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Joel A.
Rating: 4 out of 5
following a purchase from 20/02/2026
Good quality product and efficient customer service.
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Christophe D.
Rating: 2 out of 5
following a purchase from 28/02/2026
Repair time much longer than announced without being informed of the situation, no message and no commercial gesture
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Thomas P.
Rating: 2 out of 5
following a purchase from 04/02/2026
The size does not match their recommendation at all. And the customer service is non-existent: they don't even respond to requests. Otherwise, the pearls are pretty.
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Poulingue V.
Rating: 4 out of 5
following a purchase from 09/02/2026
Order as requested except that I asked for a gift wrapping and I had written a little text that I did not receive. Otherwise, nothing to say, perfect packaging and superb jewelry
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Mickael D.
Rating: 1 out of 5
following a purchase from 05/02/2026
Order placed for Valentine's Day two rings one for life and death half of my order has arrived and so Valentine's Day is partly missed because of this moreover there is a problem with one of the rings it arrived a bit scratched I am told that there can be an exchange if I pay for its polishing really disappointed with this order yet I buy every year at Hellfest since they have been there I think it was the last time.
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David K.
Rating: 4 out of 5
following a purchase from 08/02/2026
Package received on time and in good condition.
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Cedric C.
Rating: 1 out of 5
following a purchase from 13/01/2026
Very disappointed, broken bracelet I was able to return it but no response from them, I called 2 weeks later and was told they hadn't received anything, that it was certainly my fault, wrong address or something else and a few minutes later they found the package then radio silence for several weeks. You always have to chase them. Selling and buying is no problem, but customer service is 0! I will not return.
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Marie-Jeanne B.
Rating: 4 out of 5
following a purchase from 11/01/2026
After-sales service and repair ok. Unfortunately, product of average quality for a price too high.
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Michael F.
Rating: 1 out of 5
following a purchase from 16/12/2025
Product not compliant with the order. All black cap while the one ordered was black and red velvet how to return the package?
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Response from Flibustierparis
Hello Michael, we are sorry for this mistake. We confirm the refund of your order. If this meets your expectations, could you update your rating/review here? Thank you for your time and your valuable help.
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Isabelle B.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package not received but received that of another person. I receive a label for the return and Flibustier informs me to wait for the return of my order to resend it. Today I receive an email informing me of the refund of my order ????? Is it my Christmas
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Response from Flibustierparis
Hello Isabelle,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order was not delivered as expected and understand your disappointment. Your satisfaction is important to us and we are committed to improving our services.
Your case has been processed and if the outcome satisfies you, would you agree to revise your review?
Best regards,
The Flibustier Paris team
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Birgit W.
Rating: 4 out of 5
following a purchase from 30/11/2025
Nicely packaged order. The delivery time with Mondial Relais is a bit long.
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Sabrina V.
Rating: 4 out of 5
following a purchase from 26/11/2025
The gift wrapping and personal message were missing (+3€)
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Clara V.
Rating: 1 out of 5
following a purchase from 23/10/2025
I ordered a bracelet with black beads, the only color that the person I wanted to give it to appreciated. I ended up with a bracelet with khaki and brown beads, so I contacted customer service who replied that it was normal, that it depends on the arrival of the bead colors. I would have preferred to be warned before ordering.
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Response from Flibustierparis
Hello Clara,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the bracelet received did not meet your expectations. Please know that we take your feedback regarding communication about bead colors into account. Your satisfaction is important to us, and we strive to improve our services to better meet our customers' expectations. Please note that we have since modified the photos to better reflect the current batch of stones, but the colors are still complicated to reproduce between reality, the camera, the return screens, and your screen, which all have different settings.
Please do not hesitate to contact us directly if you need further assistance.
Best regards,
The Flibustierparis team
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Lionel M.
Rating: 1 out of 5
following a purchase from 08/10/2025
I am not satisfied because I wanted to return my purchase. The return service phone number does not work, when I call the store I am told to call the return service, I explain that this has already been done and that there is no answer. The person in the store tells me in a not very friendly tone "oh well I just had them on the line". So I end up sending an email to the return service, it has now been 15 days since I have been waiting for a response. Not very serious ...
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Response from Flibustierparis
Hello, we are sorry that you did not have the best experience? As you can see from this site and our reviews, we have one of the best customer services in the industry. It is internalized and it is someone from the workshop who responds to you. Unfortunately, we are not always available to answer and the best thing is to send us an email. By the way, your email from October 14 received a response in less than 25 minutes. I cannot find any trace of an unanswered email, but if that is the case, we apologize.
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Serge I.
Rating: 4 out of 5
following a purchase from 08/10/2025
20/20
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Lucas S.
Rating: 1 out of 5
following a purchase from 13/09/2025
I did not receive the correct item. I was able to easily exchange with customer service. I was refunded, but not the return fees, even though it was not my fault...
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Response from Flibustierparis
Hello Lucas,
Thank you for taking the time to share your feedback. There must have been a confusion because if you receive a wrong item, returns are always free. We will look into this and refund you if applicable.
Best regards,
The Flibustierparis team
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Bruno L.
Rating: 2 out of 5
following a purchase from 01/09/2025
I have already bought among other things a chain with a skull scraper and this Hamlet pendant does not fit on the chain (hole too small), it should be compatible! Disappointed for the price.
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Response from Flibustierparis
Hello, each pendant has a different hole and is not necessarily compatible with all chains. We do not see what a skull scraper is, but if the pendant does not satisfy you, you can return it to us for an exchange.
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Jp A.
Rating: 3 out of 5
following a purchase from 24/08/2025
I tried to use the link "15% off if you subscribe to the newsletter". When clicking on it - it came to 10% - and then we never received the code. So I ended up paying full price. Another thing - the prices were not the same on Android, Apple, and computer - very strange. Otherwise - positive point, the delivery, and care of the package was PERFECT
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Response from Flibustierparis
Hello JP,
Thank you for your detailed and constructive feedback. We are sorry to hear that you encountered problems with our newsletter and the receipt of the discount code. We take your comments very seriously and will check this to improve our service. Regarding the price differences on different platforms, we will also investigate this point. However, at no time do we promise 15% for subscribing to the Newsletter; if you have a screenshot of this message, we would be interested in obtaining it, as well as for the price differences.
We are pleased that the delivery and care given to your package met your expectations. Your satisfaction is important to us, and we hope to have the opportunity to serve you again.
Best regards,
The Flibustierparis team
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Gaëlle C.
Rating: 4 out of 5
following a purchase from 23/08/2025
The purchase went very well. The order was shipped very quickly. The products are of very nice quality. I had to return a product because the size did not fit. The return procedure is not very clear, the costs are at my expense and there is not really any tracking (except for that of the carrier). I still have not been informed of its receipt even though it has been delivered. No refund for the moment. I would have liked to give 5 stars because I fell in love with the shop but I think the return system needs to be reviewed (prepaid label, better tracking)
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