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P
Rating: 4 out of 5
The bracelet is really very pretty (but it's a shame that a limited edition of 89 copies does not come with a numbered certificate of authenticity)
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Customer reviews of Flibustierparis
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 6 410 published reviews
Summary of reviews
Flibustierparis consistently delivers beautiful jewelry with careful packaging and attractive presentation, including pouches and cleaning cloths, which enhances the unboxing experience. Customers highlight fast delivery and reliable shipping, with items matching images and arriving in superb condition, often accompanied by responsive and friendly customer service. The craftsmanship and design are repeatedly praised, noting professional, attentive staff, exceptional quality stones, and a wide range of stylish, well-made pieces that invite repeat purchases. Overall, the store is described as reliable, with top-notch product quality, efficient delivery, and a pleasant shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Very good
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F
Rating: 3 out of 5
We had to return the purchase because the ring size was too small, my daughter did not understand the guide well.
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F
Rating: 4 out of 5
Hello, I ordered a limited edition Mad Hatter ring. The package arrived at the pickup point with only 5 days to collect it. That's a bit tight. Fortunately, the pickup point agreed to keep it for one more day. The ring disappointed me a bit; I thought there would be a greater contrast between the polished top and the rougher edges. I would have liked darker/black edges.
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J
Rating: 1 out of 5
The order was not correct, I had to call back several times because no one was able to handle the problem. The AI on the site rejected my request with an incomprehensible reason. In short, nothing went right with this order, I am waiting for the refund.
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Response from Flibustierparis
Hello Jonathan,
Thank you for taking the time to share your experience, although we are sorry to hear that your order did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. During school holidays, our support teams cannot handle all requests unfortunately. Regarding the AI, we will investigate the issue and correct its behavior (thank you for this feedback).
We have since resolved this issue and are processing your refund request. Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Flibustierparis team
Thank you for taking the time to share your experience, although we are sorry to hear that your order did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. During school holidays, our support teams cannot handle all requests unfortunately. Regarding the AI, we will investigate the issue and correct its behavior (thank you for this feedback).
We have since resolved this issue and are processing your refund request. Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Flibustierparis team
D
Rating: 2 out of 5
Shipping 10 days later ...
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Response from Flibustierparis
Hello Duboisset,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We are committed to improving our service and reducing shipping times to provide you with an optimal experience. Our jewelry is handcrafted in our workshops, sometimes made to order (which was the case here), and with the holidays, delays may be extended. Please feel free to contact us directly for any questions or concerns, we will be happy to assist you.
Best regards,
The Flibustierparis team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We are committed to improving our service and reducing shipping times to provide you with an optimal experience. Our jewelry is handcrafted in our workshops, sometimes made to order (which was the case here), and with the holidays, delays may be extended. Please feel free to contact us directly for any questions or concerns, we will be happy to assist you.
Best regards,
The Flibustierparis team
J
Rating: 4 out of 5
pretty well-crafted bracelet
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F
Rating: 3 out of 5
I ordered a size XL and received a size S. I requested an exchange at the Paris store but it is impossible to reserve the desired size more than 24 hours before going to the store. I was told 10 times that it was impossible to block a piece of jewelry more than 24 hours in advance while I come from the province. What a shame because the jewelry is very beautiful.
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Response from Flibustierparis
Dear Florence,
Thank you for taking the time to share your feedback on our Flibustierparis site. We are delighted that you appreciate the beauty of our jewelry. However, we are sorry to hear that your exchange experience did not meet your expectations, particularly regarding the availability of sizes. Please note that you can make a claim to our customer service to obtain a free exchange without having to travel.
Your feedback is valuable and helps us improve our service. You have since been able to exchange your bracelet in-store, please feel free to modify your rating to reflect these recent events.
Best regards,
The Flibustierparis team
Thank you for taking the time to share your feedback on our Flibustierparis site. We are delighted that you appreciate the beauty of our jewelry. However, we are sorry to hear that your exchange experience did not meet your expectations, particularly regarding the availability of sizes. Please note that you can make a claim to our customer service to obtain a free exchange without having to travel.
Your feedback is valuable and helps us improve our service. You have since been able to exchange your bracelet in-store, please feel free to modify your rating to reflect these recent events.
Best regards,
The Flibustierparis team
M
Rating: 4 out of 5
nothing to say, great!
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F
Rating: 4 out of 5
I received my new buyer promo code after placing my order, I hope to be able to use it for my next purchase. Other than that.... great, thank you and see you soon
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M
Rating: 4 out of 5
Very beautiful pearls, but for 17 cm, the bracelet is a bit large: I will shorten it.
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F
Rating: 4 out of 5
Very good protection in the package and conforms in spirit .💖..and color of the bracelets ... The WHITE bracelet I had "imagined" 🙄 with the "stones '" a little more sparkling and a little larger diameter ... My recipients of these gifts were very happy 💞 that's the main thing 👍😊. I'm thinking of choosing one for myself! Bonne continuation à vous .
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D
Rating: 4 out of 5
I think I just got the diameter of my handle wrong. I had to order diameter 17 too small. Only small problem. Sincerely
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A
Rating: 4 out of 5
Everything was good, but I had taken a gift-wrapped package and the little card with the note was missing...
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J
Rating: 1 out of 5
I am not satisfied I bought 3 bracelets supposedly changing color blue and green on the illustration in reality it remains always beu moreover the 19 cm corresponding to the size of my bracelet of your turns out too large it would have been necessary for me the size immediately lower with you JM Luco 06 30 03 59 78
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Response from Flibustierparis
Hello, there seems to be some confusion. The bracelets do not change color, they are phosphorescent. They are charged with light and give it back when plunged into the dark. The illustration is a simulation to illustrate the phenomenon.
If you'd like to exchange your bracelets, don't worry, you can use our returns portal. Please visit our website or contact us by e-mail or telephone.
If you'd like to exchange your bracelets, don't worry, you can use our returns portal. Please visit our website or contact us by e-mail or telephone.
W
Rating: 4 out of 5
Flibustier contacted me on this matter and I am happy on the contact and my package will be resent
F
Rating: 2 out of 5
Good product, the quality is there. Unfortunately I found the packaging to be of much poorer quality. I had ordered a small card with a personalized note, but I only received the jewel. Given the price of the jewel, it could be a little more attractively packaged.
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Response from Flibustierparis
Thank you very much for your feedback. We are delighted that you liked the quality of the jewel, but we are very sorry that the packaging did not meet your expectations. Regarding the card with a personalized note, this seems to have been an oversight on our part, for which we apologize. We do our best to respond to these requests systematically, but some requests may fall through the cracks, especially if the gift wrapping is not selected. We take your feedback into account to improve our services and deliver an experience that matches our jewels. Please do not hesitate to contact us so that we can rectify this oversight and help us improve our service.
N
Rating: 3 out of 5
Bracelet sent in January because the elastic was broken 1 year later. I waited until September after 3 calls to receive my repair. They had "forgotten" me. Not cool
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Response from Flibustierparis
Thank you for sharing your experience with us. I am very sorry for the frustration caused by the delay in repairing your bracelet.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
K
Rating: 4 out of 5
My package arrived on time.
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S
Rating: 4 out of 5
Serious follow-up, efficient after-sales service. Thank you
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H
Rating: 3 out of 5
A week's delay
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Response from Flibustierparis
Hello, repair services can take up to 6 weeks, especially during the summer vacations when the workshop is impacted by the schedules of each of our employees.
X
Rating: 4 out of 5
perfect look but the elastic band is a bit "cheap"!
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C
Rating: 3 out of 5
Pretty earrings, but a little disappointed because the stone is more pink than red, and the length of the earrings looks longer in the photo than in reality.
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Response from Flibustierparis
Hello, the stone is indeed ruby-colored. We're going to modify the data sheet so that it's clearer and reflects reality. Thank you for your feedback.
However, the size is the same and is clearly indicated in the item details. Can you measure one of your earrings to compare?
However, the size is the same and is clearly indicated in the item details. Can you measure one of your earrings to compare?
Y
Rating: 1 out of 5
Very fragile bracelet for the price, the elastic broke after a month and the after-sales service is extremely long, they were supposed to contact me but never did. It was only after a month that I called them that they released the repair.
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Response from Flibustierparis
Hello, we're sorry your experience wasn't optimal, we try to work as quickly as possible but during the summer months with the vacations the workshop can be a little slow. We use the most resistant silicone link on the market and we have customers who have had their bracelets for over 7 years and have never had a single incident with them.
F
Rating: 1 out of 5
Didnt recive my order
Response from Flibustierparis
Es tut uns leid, dass Sie Ihre Bestellung nicht rechtzeitig erhalten haben. Da das Problem nun behoben ist, würden Sie bitte Ihre Bewertung korrigieren? Es ist uns wichtig, dass unsere Bewertungen wirklich unseren Service widerspiegeln.
K
Rating: 4 out of 5
I paid to receive the chain, I have to pay to send it back and pay again to receive the new chain. So about 15 euros for shipping ... morality: be more careful than me (I took a 40 cm instead of 50)
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P
Rating: 4 out of 5
Very good quality. I recommend them.
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L
Rating: 4 out of 5
Package delivered late but arrived in good condition
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J
Rating: 4 out of 5
Beautiful jewelry, but the quality of the garment is disappointing given the price... the cotton is "plastic", but it's made in China.
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L
Rating: 4 out of 5
I won't give it five stars, although the bracelet is of very good quality and shipping was very fast. I'm not sure if it contains imperial jasper stones. I have written to your customer service department but have not yet received a reply.
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D
Rating: 4 out of 5
Top quality and high level of customer service. Don‘t understand why a large box is used for the shipment of a silver chain.
Response from Flibustierparis
Hi, thank you for your feedback. We used to ship the silver chain in our necklaces box and those only fit in our large shipment boxes. But you made a good point and we'll ship them with our small pouches form now on.
L
Rating: 4 out of 5
Fast delivery, but still expensive for a silver ring
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G
Rating: 4 out of 5
I am satisfied
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P
Rating: 3 out of 5
The jewels are beautiful, but ordering the right size seems to be mission impossible. Even if I try twice, it doesn't fit. Too bad, I'm keeping the larger size because €10 shipping to exchange it is getting really expensive!
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Response from Flibustierparis
Hello, size problems are the same everywhere. It's not always easy to evaluate your size for a first purchase. We've put together a number of guides to help you, and we also offer custom sizing on almost all our jewelry. You tell us your measurements and we'll make the jewel to your size, adjusted as you wish.
A
Rating: 1 out of 5
No exchange possible, which means additional costs (delivery charge) for returns
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Response from Flibustierparis
Hello, all our items are exchangeable and refundable. We have issued a credit note and a minus 10% offer with your return so that you don't have to pay extra to place a new order.
N
Rating: 2 out of 5
the photos used do not accurately represent the product
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Response from Flibustierparis
Hello, can you tell us more about your impression so that we can improve our presentations? We're sorry to hear that you've been disappointed with your purchase. In these situations, the easiest way is to contact our customer service department by e-mail or telephone. You also have 14 days for a refund and 30 days to exchange them if they don't suit you.
L
Rating: 4 out of 5
Good cam and a super nice tph operator. Keep up the good work. Note: even your parcels look good, but I'm afraid that one day they'll attract the attention of malendrins for pirate-style opening, if I can put it that way. A more discreet package perhaps? an idea to be explored in the light of your feedback.
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C
Rating: 4 out of 5
Nice bracelet
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A
Rating: 4 out of 5
Nothing to say about the shipping and packaging, it's great. On the other hand, I chose a size that was too big, so I'm making an exchange.
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C
Rating: 4 out of 5
Nice product, received quickly. It's a gift that would please. It remains to be seen how well the card holder will hold up over time. Happy with my first purchase.
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