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M
Rating: 4 out of 5
Only negative point, option with packaging and message, the card with the personalized message was not in the package... Too bad
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Customer reviews of Flibustierparis
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 6 410 published reviews
Summary of reviews
Flibustierparis consistently delivers beautiful jewelry with careful packaging and attractive presentation, including pouches and cleaning cloths, which enhances the unboxing experience. Customers highlight fast delivery and reliable shipping, with items matching images and arriving in superb condition, often accompanied by responsive and friendly customer service. The craftsmanship and design are repeatedly praised, noting professional, attentive staff, exceptional quality stones, and a wide range of stylish, well-made pieces that invite repeat purchases. Overall, the store is described as reliable, with top-notch product quality, efficient delivery, and a pleasant shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersT
Rating: 1 out of 5
Hello, Quality jewelry, however my jewelry (bracelet) is much too long than advertised.
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Response from Flibustierparis
Hello, we are sorry that your order did not bring you complete satisfaction. Please note that if there was an error in your order you can contact our customer service department and you will be able to exchange it free of charge.
A
Rating: 4 out of 5
Delivery on time, the boxes are a little damaged, and the cases, which I have not tested, as they are gifts, look a little "cheap".
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K
Rating: 4 out of 5
Quality jewelry and attentive customer service. The only downside is the delivery company they deal with.
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K
Rating: 4 out of 5
Very nice cap
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H
Rating: 4 out of 5
Super products c and my 3 bracelet 👍
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O
Rating: 4 out of 5
Slightly high value for money
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C
Rating: 4 out of 5
The bracelets are great, delivery very good (except for long delays because I had to wait for the weekend, I was hoping DPD would deliver on Saturday morning). I really like the reflections of the stones. I'll think of you for my next purchase.
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L
Rating: 4 out of 5
Nice product, nice finish .
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H
Rating: 3 out of 5
Quality products undeniably but disappointed with the responsiveness of the sales team I normally had a discount voucher following registration and impossible to validate the amount was not huge but just on principle.
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Response from Flibustierparis
Hello, coupons are automatically generated by modules with specific rules that can limit their use in time or according to an amount, or even if delivery is free or not. These rules are numerous and unfortunately we can't modify them for each request. Please e-mail your request to [email protected] so that we can correct the problem and modify the rules if necessary. We'll send you a voucher for your next order.
H
Rating: 4 out of 5
Good eye
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M
Rating: 4 out of 5
A little complicated to get customer service by phone, I had to call the wrong day ^^ Reply by mail a few days later but the order was already done. Apart from that nothing to report, order and delivery at the top.
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Y
Rating: 4 out of 5
Fast delivery, in good condition. Beautiful bracelet. Thank you and keep up the good work.
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B
Rating: 4 out of 5
Impeccable. Simple, clear and efficient.
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Ü
Rating: 1 out of 5
I ordered a bracelet but received a ring, I reported that the order was wrong but they replied two days later and still haven't informed me that they sent me the correct order. They make up a ridiculous excuse that we didn't send your order because you didn't give me your phone number even though they didn't ask for it.
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Response from Flibustierparis
Hello, we are sorry that your experience did not live up to your expectations. We strive to provide the best customer service possible but mistakes do happen. We asked you for your telephone number to ensure that the second delivery went smoothly - this is not an excuse, just an expression of our intention to do the right thing. Your ordered bracelet has been reshipped.
E
Rating: 4 out of 5
Very nice
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E
Rating: 3 out of 5
Good evening, satisfied with the bracelet. The delivery was fast and impeccable.
What I find unfortunate is that I needed to exchange the size of the bracelet. So I had to pay the return postage, unfortunately when I ordered the bracelet it was on special offer, so I had to pay the difference and again the postage. Perhaps the exchanges/returns should be reviewed.
Best regards!
Thank you
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What I find unfortunate is that I needed to exchange the size of the bracelet. So I had to pay the return postage, unfortunately when I ordered the bracelet it was on special offer, so I had to pay the difference and again the postage. Perhaps the exchanges/returns should be reviewed.
Best regards!
Thank you
A
Rating: 4 out of 5
Very fast delivery, well packaged. Too bad the items are so expensive.
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'
Rating: 1 out of 5
What a disappointment. We've known this brand for years (since the first boutique), but it's getting worse and worse. Ordered on February 6 for Valentine's Day, no news on February 14. Finally, after a reminder, the product is only available in the boutique and they refuse to send it to us !!!! What a disappointment. Deaf and unresponsive customer service, no solution offered... Long gone are the days when this brand took customer satisfaction to heart. Farewell for our part.
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Response from Flibustierparis
Hello Mr Peru, thank you for leaving your review on all known platforms. We have contacted you by phone and email to resolve this stock problem, but in no way have we refused to send it to you. Please do not hesitate to call us on 0178766450 if you wish to discuss the matter in person, as we are unable to reach you on your telephone despite numerous attempts, and it is impossible to leave you a message. None of the proposed solutions seemed to satisfy you, but customer satisfaction remains our number 1 priority, as it has always been from the outset, and as the many reviews we receive attest. Yours faithfully
M
Rating: 4 out of 5
Satisfied with order and delivery
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M
Rating: 4 out of 5
34€ to put a silicone wire back on my bracelet that broke off, but it's well done and the bracelet is cool, so it's good.
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S
Rating: 1 out of 5
I'm not going to add to it, Flibustier customer service knows the origin of this note. I'm sorry, because I've been one of the brand's first prescribing customers since its launch. But your Flibustier processes clearly need a little rethinking! I wish you all the best. I think we'll do without me from now on. I know, you'll do just fine without it. I hope you will. Nb: My son is still disappointed that I didn't get my birthday present. Too bad.
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Response from Flibustierparis
Hello, thank you for taking the time to write to us to express your frustration. We've gone back over all the exchanges and here's what came up: - We tried to contact you by phone and e-mail to sort out your repair as quickly as possible without any response from you. - As soon as we finally got it back, we gave you priority, even though the delivery time is 3 to 4 weeks. We received your bracelet on January 12, although you wanted it by January 17. - It was an old model, and the workshop wanted to check with you that it wasn't a personalized bracelet and reassemble it as it was, but there seemed to be some resistance to providing us with answers. - Finally, you asked us to cancel your son's gift, which we did immediately. I understand his disappointment, but all we did was carry out your request.
C
Rating: 4 out of 5
Excellent product presentation, packaging...
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D
Rating: 4 out of 5
The new ring seems thinner and more fragile.
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E
Rating: 4 out of 5
Very nice products, well packaged
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P
Rating: 1 out of 5
Disappointing.impossible exchange
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Response from Flibustierparis
Hello, as specified in our terms and conditions, which you have accepted, custom sizes cannot be exchanged. These rings are created especially for you in your size. The size you have selected is an exceptionally large size that we cannot resell. However, we have offered you a solution to correct your ring to your size.
L
Rating: 4 out of 5
Waiting for the sales.
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L
Rating: 3 out of 5
Difficulty logging on to the site to create a new password, in order to access the bracelet refund because the size did not match, obligation to contact the store for a refund by three times.
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Response from Flibustierparis
Hello, the site has had some technical problems recently, preventing you from logging in to your customer account. These incidents have now been resolved.
L
Rating: 4 out of 5
Delivery problems
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F
Rating: 4 out of 5
Top delivery and customer service
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E
Rating: 3 out of 5
The site is good; however, the delivery was dropped off at a relay point that was not even close to my home. This was changed at the last minute for an even more distant Point Poste: only to be unable to pick it up on Saturday because the post office was exceptionally closed... Give preference to Colissimo in the future!
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Response from Flibustierparis
Hello, after more than 10 years of experience in delivery unfortunately incidents happen with ALL carriers. The holiday season is a tense time and problems multiply mechanically, but unfortunately there's nothing we can do about it.
C
Rating: 4 out of 5
Let's say a little long between order preparation and delivery, but very well packaged.
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P
Rating: 4 out of 5
I would have liked to have a little more detail on the red jade bracelet I bought. It includes other stones but no indication is given, which is also true for other jewels.
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F
Rating: 4 out of 5
Fast, efficient and very well followed up
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M
Rating: 3 out of 5
Clear navigation, accurate delivery on time
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A
Rating: 4 out of 5
Great products and good quality
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F
Rating: 4 out of 5
Beautiful product as I imagined it
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P
Rating: 4 out of 5
Very good site navigation, but delivery is not up to scratch. No SMS sent, no email confirming delivery time. And the parcel was thrown in my garden because I was absent. Considering the value of the package, I don't find this very serious.
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M
Rating: 1 out of 5
Disappointed with my ring I thought it would be bigger
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Response from Flibustierparis
Hello, you have indeed chosen our thinnest model. Please return your ring for an exchange or refund.
H
Rating: 4 out of 5
Beautifully made product delivered. Unfortunately, not the right size, as the procedure for measuring without a baguier was not exact... On the other hand, the person in charge of the return was very professional. So, generally speaking, I'm satisfied with my experience. I'm now waiting for the final ring, corresponding to my finger circumference measured with the ring gauge I received.
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