Flibustierparis consistently delivers beautiful jewelry with careful packaging and attractive presentation, including pouches and cleaning cloths, which enhances the unboxing experience. Customers highlight fast delivery and reliable shipping, with items matching images and arriving in superb condition, often accompanied by responsive and friendly customer service. The craftsmanship and design are repeatedly praised, noting professional, attentive staff, exceptional quality stones, and a wide range of stylish, well-made pieces that invite repeat purchases. Overall, the store is described as reliable, with top-notch product quality, efficient delivery, and a pleasant shopping experience.
Unintuitive navigation: click on a promotion and you always return to the home page, for example.
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Response from Flibustierparis
Hello, the site is being redesigned to address these problems. However, the bug you describe is not normal. Can you tell us more at [email protected]. We'd be delighted to get your feedback to improve our service.
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Kurt A.
Rating: 4 out of 5
following a purchase from 29/10/2022
Very good site, some products are still very expensive.
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Julien D.
Rating: 4 out of 5
following a purchase from 21/10/2022
I may have missed this information on your site, but I thought that jewellers usually sent back the excess pearls removed when resizing. So I was expecting to receive the pearls removed from my bracelet in my parcel. But apart from that, the quality of your products and online service is impeccable.
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Response from Flibustierparis
Hello, this can be the case on a repair but in case of size change we usually put back in stock and send a new bracelet with the size.
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Nathalie H.
Rating: 4 out of 5
following a purchase from 23/09/2022
Top quality, fast delivery
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Karl G.
Rating: 4 out of 5
following a purchase from 20/09/2022
Ok but only one model of earring too bad! Otherwise perfect.
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Philippe K.
Rating: 4 out of 5
following a purchase from 26/08/2022
Nothing to report in particular. Friendly welcome and repair carried out.
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Father Z.
Rating: 1 out of 5
following a purchase from 19/09/2022
Delivery in a relay point when I paid to have it in person and I was at home all day.
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Response from Flibustierparis
Hello Father, we've opened an inquiry to find out what happened to your delivery. It seems that there have been 2 unsuccessful delivery attempts to your home. In this case, the carrier automatically places the parcel in a relay point. It remains to be determined whether the attempts actually took place. If it turns out to be a fault on the part of the carrier, we will refund the delivery charges.
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Kévin B.
Rating: 4 out of 5
following a purchase from 25/08/2022
The navigation on my site is very good, it's fluid, it's intuitive. On the other hand an error was made in my order, I didn't receive the right gourd.
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Richard M.
Rating: 4 out of 5
following a purchase from 21/08/2022
Very good! On a negative note, the bracelet we received turned out to be too big. We sent it back asking for an exchange (we paid for our own return, which is normal). In the end, they refunded us and we had to recommend it, paying back the shipping costs. In this case, why put a small piece of paper inside the parcel indicating that you can exchange it or refund it, as you wish?
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Marc M.
Rating: 4 out of 5
following a purchase from 06/08/2022
Products as described.
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Abib A.
Rating: 4 out of 5
following a purchase from 02/08/2022
Satisfied
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Amélie B.
Rating: 4 out of 5
following a purchase from 28/07/2022
The category menu made my search easier.
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Christelle C.
Rating: 3 out of 5
following a purchase from 17/04/2022
I'm quite satisfied
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David S.
Rating: 4 out of 5
following a purchase from 15/07/2022
Beautiful jewelry as described.
I will recommend more 🤟
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Jean-Christophe B.
Rating: 3 out of 5
following a purchase from 09/05/2022
After-sales service repair times need to be reviewed and, above all, you need to keep your customers informed, as they are too often left without any news. Repairs are very well done and the staff are pleasant.
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Nicolas L.
Rating: 2 out of 5
following a purchase from 20/05/2022
A regular customer of Flibustier for several years, I was disappointed mainly by the delivery service, its poor organization, and the great lack of communication on the part of the seller. I chose the DPD delivery service, which I had to pay for by making an appointment to pick up my order at home, but the delivery service didn't intervene, I got a call and the delivery was changed to a workplace delivery, because the initial appointment had not been kept... In short, I'm paying more for a service that's cheaper. Customer service tells me that something went wrong when I scheduled my delivery, that I was too quick to choose the time slot (I had received the e-mail to do so), and that in fact, the parcel hadn't really left... Well, as a commercial gesture, they enclosed a "gift" with the parcel, telling me that the delivery would also be reimbursed for the inconvenience, in the end the delivery wasn't reimbursed, and the gift enclosed with the parcel therefore turned into an "unwanted purchase"... My comment is only intended to communicate this bad experience and the seller's lack of interest in the customer, and I'm close to my money, as it's hard to earn. It's a shame to lose customers over unfulfilled commitments. I put two stars, because it's not possible to put one and a half, I don't think there's any dishonesty, at least I hope not, but a word is a word, it's something I undertake to respect every day in my work, it would be so nice if in this case the same thing were done in this case...
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Jack S.
Rating: 3 out of 5
following a purchase from 01/03/2022
Hello. That's great.
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Antoine C.
Rating: 4 out of 5
following a purchase from 12/06/2022
Beautiful products and impeccable customer service!
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Amelie V.
Rating: 4 out of 5
following a purchase from 24/06/2022
Nice product Sav friendly and understanding it was just for a change of order I did not put 5 stars just because it was a little complicated to use the voucher but the problem was solved in a few days
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Hervé P.
Rating: 4 out of 5
following a purchase from 16/06/2022
Beautiful, high-quality products with original looks...
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Spysschaert K.
Rating: 4 out of 5
following a purchase from 20/06/2022
Order received very quickly with no problems
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Sophie A.
Rating: 3 out of 5
following a purchase from 20/06/2022
I've ordered from them before without any problems but this time I'm disappointed. I asked for gift wrapping and I didn't get it, and I asked for a little note that I didn't get either ... I sent an e-mail to explain my situation and no reply ... more than disappointed, I'm going to have to do everything at the last minute to avoid disappointing the person I intended to give it to.
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Response from Flibustierparis
Hello, we're sorry for the inconvenience but we had to work with reduced teams for a few days and the people involved had not been trained on gift-wrapped orders. We will refund the gift-wrapping supplement.
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Catherine D.
Rating: 1 out of 5
following a purchase from 07/06/2022
Shameful to charge for returns and to charge again for postage after an exchange.
Too bad, because the product is not bad.
But not commercial at all!
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Kristell P.
Rating: 4 out of 5
following a purchase from 07/06/2022
The ring is superb! fine, discreet and delicate. a real coup de coeur!
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Matthieu P.
Rating: 4 out of 5
following a purchase from 24/05/2022
Although my order was "lost" just an email and very quickly contacted to repair the error, but too bad for a 1st order. It can happen... Person reactive on the phone and a little gift of apology, it's a pleasure! Jewelry meets my expectations, being forced to remove them every day I'm waiting to see the lifespan of the clasp with "ficelles", maybe the size, 1 cm less would have fit me better I think! But satisfied
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Diler B.
Rating: 3 out of 5
following a purchase from 12/05/2022
Unfortunately, the 24/48 hour deadline indicated on the website was not respected.
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Response from Flibustierparis
Hello, for our part, we handed over the parcel to our carrier within the 24/48 hour time limit. However, it seems that there were several problems with the delivery. As you probably know, once the parcel has been handed over to the carrier, we can't do anything about it and we're dependent on their service.
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Fabien R.
Rating: 4 out of 5
following a purchase from 02/05/2022
Reliable company, commercial and attentive customer service, singular jewels. No 5 stars just because the parcel arrived pierced...
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Fabrice B.
Rating: 4 out of 5
following a purchase from 01/05/2022
Hello, nothing to say everything is ok thank you.
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Nikolay C.
Rating: 4 out of 5
following a purchase from 28/04/2022
Meets my expectations
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Nathalie H.
Rating: 4 out of 5
following a purchase from 26/04/2022
Delivery the day after my order
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Bochra B.
Rating: 4 out of 5
following a purchase from 17/04/2022
Easy to navigate
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Jean C.
Rating: 4 out of 5
following a purchase from 20/04/2022
Magnificent products. You want to buy everything.
On the other hand, delivery by DPD is catastrophic! I paid 9€ for home delivery... The deliveryman automatically put my parcel in a parcel relay while I was at home waiting....
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Maud G.
Rating: 4 out of 5
following a purchase from 14/02/2022
Very good quality jewelry, we are very happy with the result. This is our 3rd purchase from them, and we've just ordered our wedding rings. It's important to plan ahead, as made-to-measure orders take longer than advertised.
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Gilles B.
Rating: 1 out of 5
following a purchase from 08/02/2022
Third (and last) order Delivery level you're lousy
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Response from Flibustierparis
Hello, this stingray model required a little more preparation time because we had a problem with the last stingray thread that was intended for you. Most of our orders are made on demand and there may be delays in deliveries as specified in the GTCS. The delivery itself took 2 days, which is quite normal. We took the time to look around and the other two orders we placed were delivered on time each time. We would like to take this opportunity to remind you that we do not make deliveries ourselves.
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Raphael M.
Rating: 4 out of 5
following a purchase from 23/02/2022
Friday delivery unsuccessful, so I changed to a relay point delivery to make things easier for DPD and hope to have the product the next day but 1 day is what they needed to only notify me that they had indeed changed the delivery method...
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Peggy P.
Rating: 4 out of 5
following a purchase from 09/02/2022
Very clear and easy to read
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Nina L.
Rating: 4 out of 5
following a purchase from 07/02/2022
I am very happy with my purchase despite the long delivery time.
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Didier D.
Rating: 4 out of 5
following a purchase from 05/02/2022
No problem with the order just with the collection point
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Simon C.
Rating: 4 out of 5
following a purchase from 06/02/2022
The pack where the bracelets were inside is clean and of good quality, in other words it's nickel we are happy me and my wife.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
functional and easy to use
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