Flibustierparis consistently delivers beautiful jewelry with careful packaging and attractive presentation, including pouches and cleaning cloths, which enhances the unboxing experience. Customers highlight fast delivery and reliable shipping, with items matching images and arriving in superb condition, often accompanied by responsive and friendly customer service. The craftsmanship and design are repeatedly praised, noting professional, attentive staff, exceptional quality stones, and a wide range of stylish, well-made pieces that invite repeat purchases. Overall, the store is described as reliable, with top-notch product quality, efficient delivery, and a pleasant shopping experience.
I am a bit disappointed because on 2 products that I bought in store there was no offer even though these are products that have been out for a long time. Moreover, as a very very good customer, not a discount, not a gesture, nothing.
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Response from Flibustierparis
Thank you for your feedback, and I understand that it is frustrating not to feel recognized as the loyal customer you are.
Upon digging into the issue, I identified an element that partly explains the situation: you have several accounts with us, and the one used during your visit to the store had no purchase history. Unfortunately, our salespeople could not see your loyalty at the time of purchase, and they do not have the latitude to apply discounts on their own initiative — this is still regulated internally.
For the future, would you be interested in setting up a loyalty program? This would allow us to better recognize your purchases, regardless of the account used.
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Julie F.
Rating: 3 out of 5
following a purchase from 19/06/2026
Very beautiful bracelet, conforms to the visual, however we are disappointed with the quality regarding the fact that it is elastic, we were expecting something that would last longer.
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Response from Flibustierparis
Hello Julie,
the assembly on silicone link is not hidden and on the contrary, it is acknowledged. We have been making bracelets for 15 years now and we can assure you that the silicone link we have selected is the most durable for assembling bracelets. Steel wires get eaten away by the stones and end up rusting. Chains do not fit into the stones and nylon wires eventually crack. With a little attention and care, we assure you that your bracelets will last for years.
Best regards,
D
Dimitri F.
Rating: 3 out of 5
following a purchase from 30/05/2026
A pin doesn't close, otherwise the look is nice. Too bad for the small inconvenience. Regards, Mr DF
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Response from Flibustierparis
Hello Dimitri,
Thank you for your feedback and we take note of your comment regarding the closure of the red pin and we are sorry about that. We can send you another one. The pins are not tested one by one and there may be defects. Contact us by email and we will send you a new pin. Your feedback is valuable to help us improve our products.
Best regards,
The Flibustierparis team
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Heloïse C.
Rating: 2 out of 5
following a purchase from 17/04/2026
I bought a Dark Crown bracelet, size 19 cm as usual. However, the bracelet was too small. The person it was intended for, who lives in Marseille, had to return it. I am now waiting for the refund. Héloïse Cerboneschi
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Joe C.
Rating: 2 out of 5
following a purchase from 10/04/2026
I brought my armband in a year ago to be mended, was not told I would only be able to pick it up from the shop so was only able to collect it a year later when I was in Paris again despite telephone requests to send it. I live in Amsterdam
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Stephanie L.
Rating: 1 out of 5
following a purchase from 05/04/2026
I am sorry but unfortunately the beautiful earring bought lasted 24 hours... since it has no clasp or other small protection, I lost it on the first night... and I am very sorry :-(
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Manon T.
Rating: 2 out of 5
following a purchase from 07/04/2026
I dropped off 2 bracelets for repair in March because the thread had broken. One of the bracelets was old, the other dated from Christmas and had broken in 2 months. It was only when I came to pick up the repaired bracelets that I was informed of the repair cost! I was never informed of the amount I would have to pay. Moreover, you also wanted to charge me for the repair of the jewelry which was under warranty and had not suffered any shock or damage (the link of the bracelet just broke while putting it on). I am really very disappointed with the customer service, I completely understand that a repair may be chargeable, I have no problem with that, but the least you can do is announce it in the store before the repair, as required by law.
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Aminata A.
Rating: 1 out of 5
following a purchase from 26/03/2026
Poorly designed bracelet: second loop too loose, neglected finish. In the store at Flibustier Paris: no advice, no sense of service, icy welcome. No solution offered. It's up to the customer to manage... and to pay more for less silverware. I should have trusted the negative reviews on Google. I left with an unsuitable product. Experience to avoid.
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Daniel P.
Rating: 1 out of 5
following a purchase from 25/03/2026
I am being asked to pay for a repair while my bracelet is under warranty
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Lionel J.
Rating: 1 out of 5
following a purchase from 13/03/2026
Sales service to be reviewed Broken bracelet 2 times in less than 2 years. 4 months to repair it, he even lost it. No commercial gesture was made and I was the one who followed up each time.
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Christophe D.
Rating: 2 out of 5
following a purchase from 28/02/2026
Repair time much longer than announced without being informed of the situation, no message and no commercial gesture
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Thomas P.
Rating: 2 out of 5
following a purchase from 04/02/2026
The size does not match their recommendation at all. And the customer service is non-existent: they don't even respond to requests. Otherwise, the pearls are pretty.
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Mickael D.
Rating: 1 out of 5
following a purchase from 05/02/2026
Order placed for Valentine's Day two rings one for life and death half of my order has arrived and so Valentine's Day is partly missed because of this moreover there is a problem with one of the rings it arrived a bit scratched I am told that there can be an exchange if I pay for its polishing really disappointed with this order yet I buy every year at Hellfest since they have been there I think it was the last time.
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Cedric C.
Rating: 1 out of 5
following a purchase from 13/01/2026
Very disappointed, broken bracelet I was able to return it but no response from them, I called 2 weeks later and was told they hadn't received anything, that it was certainly my fault, wrong address or something else and a few minutes later they found the package then radio silence for several weeks. You always have to chase them. Selling and buying is no problem, but customer service is 0! I will not return.
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Michael F.
Rating: 1 out of 5
following a purchase from 16/12/2025
Product not compliant with the order. All black cap while the one ordered was black and red velvet how to return the package?
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Response from Flibustierparis
Hello Michael, we are sorry for this mistake. We confirm the refund of your order. If this meets your expectations, could you update your rating/review here? Thank you for your time and your valuable help.
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Isabelle B.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package not received but received that of another person. I receive a label for the return and Flibustier informs me to wait for the return of my order to resend it. Today I receive an email informing me of the refund of my order ????? Is it my Christmas
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Response from Flibustierparis
Hello Isabelle,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order was not delivered as expected and understand your disappointment. Your satisfaction is important to us and we are committed to improving our services.
Your case has been processed and if the outcome satisfies you, would you agree to revise your review?
Best regards,
The Flibustier Paris team
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Clara V.
Rating: 1 out of 5
following a purchase from 23/10/2025
I ordered a bracelet with black beads, the only color that the person I wanted to give it to appreciated. I ended up with a bracelet with khaki and brown beads, so I contacted customer service who replied that it was normal, that it depends on the arrival of the bead colors. I would have preferred to be warned before ordering.
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Response from Flibustierparis
Hello Clara,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the bracelet received did not meet your expectations. Please know that we take your feedback regarding communication about bead colors into account. Your satisfaction is important to us, and we strive to improve our services to better meet our customers' expectations. Please note that we have since modified the photos to better reflect the current batch of stones, but the colors are still complicated to reproduce between reality, the camera, the return screens, and your screen, which all have different settings.
Please do not hesitate to contact us directly if you need further assistance.
Best regards,
The Flibustierparis team
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Lionel M.
Rating: 1 out of 5
following a purchase from 08/10/2025
I am not satisfied because I wanted to return my purchase. The return service phone number does not work, when I call the store I am told to call the return service, I explain that this has already been done and that there is no answer. The person in the store tells me in a not very friendly tone "oh well I just had them on the line". So I end up sending an email to the return service, it has now been 15 days since I have been waiting for a response. Not very serious ...
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Response from Flibustierparis
Hello, we are sorry that you did not have the best experience? As you can see from this site and our reviews, we have one of the best customer services in the industry. It is internalized and it is someone from the workshop who responds to you. Unfortunately, we are not always available to answer and the best thing is to send us an email. By the way, your email from October 14 received a response in less than 25 minutes. I cannot find any trace of an unanswered email, but if that is the case, we apologize.
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Lucas S.
Rating: 1 out of 5
following a purchase from 13/09/2025
I did not receive the correct item. I was able to easily exchange with customer service. I was refunded, but not the return fees, even though it was not my fault...
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Response from Flibustierparis
Hello Lucas,
Thank you for taking the time to share your feedback. There must have been a confusion because if you receive a wrong item, returns are always free. We will look into this and refund you if applicable.
Best regards,
The Flibustierparis team
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Bruno L.
Rating: 2 out of 5
following a purchase from 01/09/2025
I have already bought among other things a chain with a skull scraper and this Hamlet pendant does not fit on the chain (hole too small), it should be compatible! Disappointed for the price.
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Response from Flibustierparis
Hello, each pendant has a different hole and is not necessarily compatible with all chains. We do not see what a skull scraper is, but if the pendant does not satisfy you, you can return it to us for an exchange.
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Jp A.
Rating: 3 out of 5
following a purchase from 24/08/2025
I tried to use the link "15% off if you subscribe to the newsletter". When clicking on it - it came to 10% - and then we never received the code. So I ended up paying full price. Another thing - the prices were not the same on Android, Apple, and computer - very strange. Otherwise - positive point, the delivery, and care of the package was PERFECT
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Response from Flibustierparis
Hello JP,
Thank you for your detailed and constructive feedback. We are sorry to hear that you encountered problems with our newsletter and the receipt of the discount code. We take your comments very seriously and will check this to improve our service. Regarding the price differences on different platforms, we will also investigate this point. However, at no time do we promise 15% for subscribing to the Newsletter; if you have a screenshot of this message, we would be interested in obtaining it, as well as for the price differences.
We are pleased that the delivery and care given to your package met your expectations. Your satisfaction is important to us, and we hope to have the opportunity to serve you again.
Best regards,
The Flibustierparis team
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François R.
Rating: 3 out of 5
following a purchase from 30/07/2025
We had to return the purchase because the ring size was too small, my daughter did not understand the guide well.
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Jonathan D.
Rating: 1 out of 5
following a purchase from 12/07/2025
The order was not correct, I had to call back several times because no one was able to handle the problem. The AI on the site rejected my request with an incomprehensible reason. In short, nothing went right with this order, I am waiting for the refund.
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Response from Flibustierparis
Hello Jonathan,
Thank you for taking the time to share your experience, although we are sorry to hear that your order did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. During school holidays, our support teams cannot handle all requests unfortunately. Regarding the AI, we will investigate the issue and correct its behavior (thank you for this feedback).
We have since resolved this issue and are processing your refund request. Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Flibustierparis team
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Duboisset C.
Rating: 2 out of 5
following a purchase from 11/07/2025
Shipping 10 days later ...
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Response from Flibustierparis
Hello Duboisset,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We are committed to improving our service and reducing shipping times to provide you with an optimal experience. Our jewelry is handcrafted in our workshops, sometimes made to order (which was the case here), and with the holidays, delays may be extended. Please feel free to contact us directly for any questions or concerns, we will be happy to assist you.
Best regards,
The Flibustierparis team
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Florence D.
Rating: 3 out of 5
following a purchase from 04/07/2025
I ordered a size XL and received a size S. I requested an exchange at the Paris store but it is impossible to reserve the desired size more than 24 hours before going to the store. I was told 10 times that it was impossible to block a piece of jewelry more than 24 hours in advance while I come from the province. What a shame because the jewelry is very beautiful.
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Response from Flibustierparis
Dear Florence,
Thank you for taking the time to share your feedback on our Flibustierparis site. We are delighted that you appreciate the beauty of our jewelry. However, we are sorry to hear that your exchange experience did not meet your expectations, particularly regarding the availability of sizes. Please note that you can make a claim to our customer service to obtain a free exchange without having to travel.
Your feedback is valuable and helps us improve our service. You have since been able to exchange your bracelet in-store, please feel free to modify your rating to reflect these recent events.
Best regards,
The Flibustierparis team
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Jm L.
Rating: 1 out of 5
following a purchase from 25/11/2024
I am not satisfied I bought 3 bracelets supposedly changing color blue and green on the illustration in reality it remains always beu moreover the 19 cm corresponding to the size of my bracelet of your turns out too large it would have been necessary for me the size immediately lower with you JM Luco 06 30 03 59 78
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Response from Flibustierparis
Hello, there seems to be some confusion. The bracelets do not change color, they are phosphorescent. They are charged with light and give it back when plunged into the dark. The illustration is a simulation to illustrate the phenomenon.
If you'd like to exchange your bracelets, don't worry, you can use our returns portal. Please visit our website or contact us by e-mail or telephone.
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Flavy G.
Rating: 2 out of 5
following a purchase from 07/10/2024
Good product, the quality is there. Unfortunately I found the packaging to be of much poorer quality. I had ordered a small card with a personalized note, but I only received the jewel. Given the price of the jewel, it could be a little more attractively packaged.
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Response from Flibustierparis
Thank you very much for your feedback. We are delighted that you liked the quality of the jewel, but we are very sorry that the packaging did not meet your expectations. Regarding the card with a personalized note, this seems to have been an oversight on our part, for which we apologize. We do our best to respond to these requests systematically, but some requests may fall through the cracks, especially if the gift wrapping is not selected. We take your feedback into account to improve our services and deliver an experience that matches our jewels. Please do not hesitate to contact us so that we can rectify this oversight and help us improve our service.
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Nancy N.
Rating: 3 out of 5
following a purchase from 12/09/2024
Bracelet sent in January because the elastic was broken 1 year later. I waited until September after 3 calls to receive my repair. They had "forgotten" me. Not cool
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Response from Flibustierparis
Thank you for sharing your experience with us. I am very sorry for the frustration caused by the delay in repairing your bracelet.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
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Herve L.
Rating: 3 out of 5
following a purchase from 25/07/2024
A week's delay
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Response from Flibustierparis
Hello, repair services can take up to 6 weeks, especially during the summer vacations when the workshop is impacted by the schedules of each of our employees.
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Charlotte P.
Rating: 3 out of 5
following a purchase from 01/07/2024
Pretty earrings, but a little disappointed because the stone is more pink than red, and the length of the earrings looks longer in the photo than in reality.
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Response from Flibustierparis
Hello, the stone is indeed ruby-colored. We're going to modify the data sheet so that it's clearer and reflects reality. Thank you for your feedback.
However, the size is the same and is clearly indicated in the item details. Can you measure one of your earrings to compare?
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Yohan P.
Rating: 1 out of 5
following a purchase from 03/07/2024
Very fragile bracelet for the price, the elastic broke after a month and the after-sales service is extremely long, they were supposed to contact me but never did. It was only after a month that I called them that they released the repair.
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Response from Flibustierparis
Hello, we're sorry your experience wasn't optimal, we try to work as quickly as possible but during the summer months with the vacations the workshop can be a little slow. We use the most resistant silicone link on the market and we have customers who have had their bracelets for over 7 years and have never had a single incident with them.
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Frederik H.
Rating: 1 out of 5
following a purchase from 26/06/2024
Didnt recive my order
Response from Flibustierparis
Es tut uns leid, dass Sie Ihre Bestellung nicht rechtzeitig erhalten haben. Da das Problem nun behoben ist, würden Sie bitte Ihre Bewertung korrigieren? Es ist uns wichtig, dass unsere Bewertungen wirklich unseren Service widerspiegeln.
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Priscilla M.
Rating: 3 out of 5
following a purchase from 29/02/2024
The jewels are beautiful, but ordering the right size seems to be mission impossible. Even if I try twice, it doesn't fit. Too bad, I'm keeping the larger size because €10 shipping to exchange it is getting really expensive!
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Response from Flibustierparis
Hello, size problems are the same everywhere. It's not always easy to evaluate your size for a first purchase. We've put together a number of guides to help you, and we also offer custom sizing on almost all our jewelry. You tell us your measurements and we'll make the jewel to your size, adjusted as you wish.
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Alexandra F.
Rating: 1 out of 5
following a purchase from 29/01/2024
No exchange possible, which means additional costs (delivery charge) for returns
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Response from Flibustierparis
Hello, all our items are exchangeable and refundable. We have issued a credit note and a minus 10% offer with your return so that you don't have to pay extra to place a new order.
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Nino P.
Rating: 2 out of 5
following a purchase from 14/01/2024
the photos used do not accurately represent the product
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Response from Flibustierparis
Hello, can you tell us more about your impression so that we can improve our presentations? We're sorry to hear that you've been disappointed with your purchase. In these situations, the easiest way is to contact our customer service department by e-mail or telephone. You also have 14 days for a refund and 30 days to exchange them if they don't suit you.
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Thomas B.
Rating: 1 out of 5
following a purchase from 11/11/2023
Hello, Quality jewelry, however my jewelry (bracelet) is much too long than advertised.
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Response from Flibustierparis
Hello, we are sorry that your order did not bring you complete satisfaction. Please note that if there was an error in your order you can contact our customer service department and you will be able to exchange it free of charge.
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Hannuzet S.
Rating: 3 out of 5
following a purchase from 26/07/2023
Quality products undeniably but disappointed with the responsiveness of the sales team I normally had a discount voucher following registration and impossible to validate the amount was not huge but just on principle.
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Response from Flibustierparis
Hello, coupons are automatically generated by modules with specific rules that can limit their use in time or according to an amount, or even if delivery is free or not. These rules are numerous and unfortunately we can't modify them for each request. Please e-mail your request to [email protected] so that we can correct the problem and modify the rules if necessary. We'll send you a voucher for your next order.
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Ümit A.
Rating: 1 out of 5
following a purchase from 23/03/2023
I ordered a bracelet but received a ring, I reported that the order was wrong but they replied two days later and still haven't informed me that they sent me the correct order. They make up a ridiculous excuse that we didn't send your order because you didn't give me your phone number even though they didn't ask for it.
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Response from Flibustierparis
Hello, we are sorry that your experience did not live up to your expectations. We strive to provide the best customer service possible but mistakes do happen. We asked you for your telephone number to ensure that the second delivery went smoothly - this is not an excuse, just an expression of our intention to do the right thing. Your ordered bracelet has been reshipped.
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Elodie R.
Rating: 3 out of 5
following a purchase from 24/02/2023
Good evening, satisfied with the bracelet. The delivery was fast and impeccable.
What I find unfortunate is that I needed to exchange the size of the bracelet. So I had to pay the return postage, unfortunately when I ordered the bracelet it was on special offer, so I had to pay the difference and again the postage. Perhaps the exchanges/returns should be reviewed.
Best regards!
Thank you
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'Sylvain+' P.
Rating: 1 out of 5
following a purchase from 06/02/2023
What a disappointment. We've known this brand for years (since the first boutique), but it's getting worse and worse. Ordered on February 6 for Valentine's Day, no news on February 14. Finally, after a reminder, the product is only available in the boutique and they refuse to send it to us !!!! What a disappointment. Deaf and unresponsive customer service, no solution offered... Long gone are the days when this brand took customer satisfaction to heart. Farewell for our part.
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Response from Flibustierparis
Hello Mr Peru, thank you for leaving your review on all known platforms. We have contacted you by phone and email to resolve this stock problem, but in no way have we refused to send it to you. Please do not hesitate to call us on 0178766450 if you wish to discuss the matter in person, as we are unable to reach you on your telephone despite numerous attempts, and it is impossible to leave you a message. None of the proposed solutions seemed to satisfy you, but customer satisfaction remains our number 1 priority, as it has always been from the outset, and as the many reviews we receive attest. Yours faithfully
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