The online store Flibustier Paris consistently impresses with its exceptional product quality, as customers frequently highlight the exquisite craftsmanship and beauty of the jewelry. The responsiveness and professionalism of the staff, both in-store and online, are often praised, with many noting their friendly demeanor and helpful advice which enhances the overall shopping experience. Delivery services are noted for being prompt, with many reviews mentioning timely arrivals and well-packaged items that meet expectations.
The site is good; however, the delivery was dropped off at a relay point that was not even close to my home. This was changed at the last minute for an even more distant Point Poste: only to be unable to pick it up on Saturday because the post office was exceptionally closed... Give preference to Colissimo in the future!
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Response from Flibustierparis
Hello, after more than 10 years of experience in delivery unfortunately incidents happen with ALL carriers. The holiday season is a tense time and problems multiply mechanically, but unfortunately there's nothing we can do about it.
M
Maryse L.
Rating: 3 out of 5
following a purchase from 25/11/2022
Clear navigation, accurate delivery on time
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Martinez N.
Rating: 1 out of 5
following a purchase from 03/11/2022
Disappointed with my ring I thought it would be bigger
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Response from Flibustierparis
Hello, you have indeed chosen our thinnest model. Please return your ring for an exchange or refund.
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Lorraine U.
Rating: 2 out of 5
following a purchase from 31/10/2022
Unintuitive navigation: click on a promotion and you always return to the home page, for example.
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Response from Flibustierparis
Hello, the site is being redesigned to address these problems. However, the bug you describe is not normal. Can you tell us more at [email protected]. We'd be delighted to get your feedback to improve our service.
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father Z.
Rating: 1 out of 5
following a purchase from 19/09/2022
Delivery in a relay point when I paid to have it in person and I was at home all day.
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Response from Flibustierparis
Hello Father, we've opened an inquiry to find out what happened to your delivery. It seems that there have been 2 unsuccessful delivery attempts to your home. In this case, the carrier automatically places the parcel in a relay point. It remains to be determined whether the attempts actually took place. If it turns out to be a fault on the part of the carrier, we will refund the delivery charges.
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Christelle C.
Rating: 3 out of 5
following a purchase from 17/04/2022
I'm quite satisfied
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JEAN-CHRISTOPHE B.
Rating: 3 out of 5
following a purchase from 09/05/2022
After-sales service repair times need to be reviewed and, above all, you need to keep your customers informed, as they are too often left without any news. Repairs are very well done and the staff are pleasant.
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Nicolas L.
Rating: 2 out of 5
following a purchase from 20/05/2022
A regular customer of Flibustier for several years, I was disappointed mainly by the delivery service, its poor organization, and the great lack of communication on the part of the seller. I chose the DPD delivery service, which I had to pay for by making an appointment to pick up my order at home, but the delivery service didn't intervene, I got a call and the delivery was changed to a workplace delivery, because the initial appointment had not been kept... In short, I'm paying more for a service that's cheaper. Customer service tells me that something went wrong when I scheduled my delivery, that I was too quick to choose the time slot (I had received the e-mail to do so), and that in fact, the parcel hadn't really left... Well, as a commercial gesture, they enclosed a "gift" with the parcel, telling me that the delivery would also be reimbursed for the inconvenience, in the end the delivery wasn't reimbursed, and the gift enclosed with the parcel therefore turned into an "unwanted purchase"... My comment is only intended to communicate this bad experience and the seller's lack of interest in the customer, and I'm close to my money, as it's hard to earn. It's a shame to lose customers over unfulfilled commitments. I put two stars, because it's not possible to put one and a half, I don't think there's any dishonesty, at least I hope not, but a word is a word, it's something I undertake to respect every day in my work, it would be so nice if in this case the same thing were done in this case...
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Jack S.
Rating: 3 out of 5
following a purchase from 01/03/2022
Hello. That's great.
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Sophie A.
Rating: 3 out of 5
following a purchase from 20/06/2022
I've ordered from them before without any problems but this time I'm disappointed. I asked for gift wrapping and I didn't get it, and I asked for a little note that I didn't get either ... I sent an e-mail to explain my situation and no reply ... more than disappointed, I'm going to have to do everything at the last minute to avoid disappointing the person I intended to give it to.
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Response from Flibustierparis
Hello, we're sorry for the inconvenience but we had to work with reduced teams for a few days and the people involved had not been trained on gift-wrapped orders. We will refund the gift-wrapping supplement.
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catherine D.
Rating: 1 out of 5
following a purchase from 07/06/2022
Shameful to charge for returns and to charge again for postage after an exchange.
Too bad, because the product is not bad.
But not commercial at all!
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Diler B.
Rating: 3 out of 5
following a purchase from 12/05/2022
Unfortunately, the 24/48 hour deadline indicated on the website was not respected.
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Response from Flibustierparis
Hello, for our part, we handed over the parcel to our carrier within the 24/48 hour time limit. However, it seems that there were several problems with the delivery. As you probably know, once the parcel has been handed over to the carrier, we can't do anything about it and we're dependent on their service.
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Gilles B.
Rating: 1 out of 5
following a purchase from 08/02/2022
Third (and last) order Delivery level you're lousy
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Response from Flibustierparis
Hello, this stingray model required a little more preparation time because we had a problem with the last stingray thread that was intended for you. Most of our orders are made on demand and there may be delays in deliveries as specified in the GTCS. The delivery itself took 2 days, which is quite normal. We took the time to look around and the other two orders we placed were delivered on time each time. We would like to take this opportunity to remind you that we do not make deliveries ourselves.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/01/2022
The item I had initially chosen, on special offer at around €150, surprisingly went back to its original price (€250) when I entered the coupon code. I had to fall back on another, less expensive item, but one that was disappointingly crude (the size of the stones was not specified in the description), too large and unattractive for me. I don't even want to bother returning it.
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Response from Flibustierparis
Hello, Some promotions are not compatible with gift cards. This is probably what happened here. The easiest way in these cases is to contact us by email or phone. The size of the stones is specified on each card in the description section. If the bracelet doesn't suit you, you can send it back to us for an exchange.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/01/2022
The widower much site
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Response from Flibustierparis
Hello, if you could take the time to describe the problems you've encountered in a little more detail, that might help us to correct any errors you may have noted.
Best regards,
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/10/2021
Weitergabe von Daten an Facebook ist nicht akzeptabel
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Response from Flibustierparis
Hi, we agree that customers should always have the right to choose what data he wants to transfer to whom and that is why we follow European regulations in terms of RGPD laws. If you do not want us to share info with anyone then all you have to do is select the option on the cookie management app that pops up when navigating on our website.
Also we can at any point erase any data we have about you if you wish. Just right us here ([email protected]) and we'll be happy to do it for you.
Rehards
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/09/2021
No com.my item is still in "order preparation" and has never changed status.
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Response from Flibustierparis
Hello, we are sorry that the communication was not up to your expectations. Your ring did not meet our quality standards and had to be remade. We remain a craft company and some orders may take a little longer than expected.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
I put 3 because following the return of goods where I had to pay the return costs, I was given a credit without being asked if I wanted a refund. What's more, when I reordered, I still had to pay the shipping costs. They weren't even taken with the credit note. Disappointing.
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Response from Flibustierparis
Hello, thank you for your feedback. When the refund request is not expressed, we automatically issue a credit note so that you can reorder your item. We are doing everything we can to improve this, but we are constrained by the technical solutions available to us at the moment. We will take your comments into account to improve our service.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/08/2021
The color of the new leather is far too light compared to the original: a pity. Otherwise, very good after-sales service.
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Response from Flibustierparis
Hello, without getting too far ahead of ourselves, this can be explained by the fact that leather darkens as it ages and collects dirt. this may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. This may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. Over time, the patina will set in and you'll get back the same shade. It's also possible that we received a slightly lighter batch than the one you ordered at the time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
Products are true to the known quality, but there was one complaint about a manufacturing defect that was not honored.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/07/2021
Very good product but error on the order (delivery of the wrong bracelet). Too bad, the first shipment was perfect.
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Response from Flibustierparis
Hello, you told us about the error by phone, but it concerned the other custom order and not this one? Was there an error on this order too?
Hello, we are sorry that your delivery experience was not optimal. Unfortunately, like you, we are subject to the vagaries of delivery. We will pass on your comments to our service provider.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
Products and goodies are always of the highest quality. So 5/5 for Flibustier. On the delivery side, however, Mondial Relay deserves a 0/5. Too bad for this blight on your image.
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Response from Flibustierparis
Hello, we're sorry you were disappointed with the delivery. Good news, we've changed our delivery partner and now deliver faster and more securely with DPD.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
No hassle order taking.
ZERO tracking
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Response from Flibustierparis
Hello, we encountered server problems that prevented the automatic follow-up emails from going out for several days. This problem has since been resolved and we apologize for the inconvenience.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
The parcel I received was exactly as ordered. The only problem was with the delivery. The parcel was left in another letterbox, in another area, even though the indications were correct. We got the parcel back after two days because the person who found it was very honest! The complaints department contacted us to explain the situation.
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Response from Flibustierparis
Hello, unfortunately the current situation and the health crisis are having a major impact on transport. Delivery exceptions may occur and parcels may have to be dropped off with neighbors to avoid overloading the sorting centers. We have contacted our logistics department to lodge a complaint with the carrier.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/12/2020
The site is very well done
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Well-designed, easy-to-navigate site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
Everything about the site is top-notch
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/10/2020
Very long delivery. 15 days instead of 5.
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Response from Flibustierparis
Hello, we're sorry to hear that your package took longer than expected to arrive. We will pass on the information to our carrier.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/09/2020
Site navigation
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/08/2020
Difficult to navigate pages and have photos appear on smartphone
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Response from Flibustierparis
Hello, thank you for your feedback. We have a few ergonomic issues and some recent bugs that we're working on to improve the experience. Don't hesitate to give us your feedback on [email protected]
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
photos often don't correspond to the reality of the product...
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Response from Flibustierparis
Hello, thank you for letting us know how the photo of this cap does not correspond to reality. We do our best to make photos as close to reality as possible, but between different monitor settings there can sometimes be color differences between an image and an article.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
not very practical in terms of keywords and page layout
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
Navigating the site from my phone was a bit tricky.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/06/2020
Website not intuitive enough, not very qualitative. Some of the photos of the items presented do not work, are not visible even when you click on them.
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Response from Flibustierparis
Hello, thank you for your feedback. Can you tell us more about [email protected] so that we can improve your experience and that of other users? Please don't hesitate to contact us and let us know what you think could be improved, as well as the browser you used and whether you're on mobile, tablet or computer.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/06/2020
Satisfied with the product ordered and delivered
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/05/2020
I am very happy with Flibustier but not with the delivery time and not with my last order.
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Response from Flibustierparis
Hello, one of the items in your order needed more time to be made. Although we make every effort to deliver on time, many pieces of jewelry are assembled or made to order, and this can sometimes delay delivery slightly.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/06/2020
The ring ordered is not as shown in the photo and does not bear the inscription "flibustier".
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Response from Flibustierparis
Hello, for this order you have ordered a scarf but I assume you are talking about the other order you have just placed. Depending on the urgency of an out-of-stock situation, we have several manufacturing methods. Your ring must have been made from a mold that did not contain the engraving and the workshop must have forgotten to add it. We apologize for this error and will send you a return label for an exchange.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/05/2020
Quality products but difficult delivery...
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Response from Flibustierparis
Hello, unfortunately delivery is a service we don't control, as it's managed by an independent operator. What's more, despite a return to near-normal conditions, some delivery points may still be experiencing problems due to Covid.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/05/2020
Decu .... skulls and silver "rings" have shrunk on your bracelets ...
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Response from Flibustierparis
Hello, we don't understand your comment about the skull and the ring having "shrunk"? Please do not hesitate to contact us via our email [email protected]. In the meantime, if your jewel doesn't suit you, you can always send it back to us for an exchange or a refund.
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