Flibustierparis consistently delivers beautiful jewelry with careful packaging and attractive presentation, including pouches and cleaning cloths, which enhances the unboxing experience. Customers highlight fast delivery and reliable shipping, with items matching images and arriving in superb condition, often accompanied by responsive and friendly customer service. The craftsmanship and design are repeatedly praised, noting professional, attentive staff, exceptional quality stones, and a wide range of stylish, well-made pieces that invite repeat purchases. Overall, the store is described as reliable, with top-notch product quality, efficient delivery, and a pleasant shopping experience.
I'm not going to add to it, Flibustier customer service knows the origin of this note. I'm sorry, because I've been one of the brand's first prescribing customers since its launch. But your Flibustier processes clearly need a little rethinking! I wish you all the best. I think we'll do without me from now on. I know, you'll do just fine without it. I hope you will. Nb: My son is still disappointed that I didn't get my birthday present. Too bad.
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Response from Flibustierparis
Hello, thank you for taking the time to write to us to express your frustration. We've gone back over all the exchanges and here's what came up: - We tried to contact you by phone and e-mail to sort out your repair as quickly as possible without any response from you. - As soon as we finally got it back, we gave you priority, even though the delivery time is 3 to 4 weeks. We received your bracelet on January 12, although you wanted it by January 17. - It was an old model, and the workshop wanted to check with you that it wasn't a personalized bracelet and reassemble it as it was, but there seemed to be some resistance to providing us with answers. - Finally, you asked us to cancel your son's gift, which we did immediately. I understand his disappointment, but all we did was carry out your request.
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Patrice H.
Rating: 1 out of 5
following a purchase from 12/12/2022
Disappointing.impossible exchange
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Response from Flibustierparis
Hello, as specified in our terms and conditions, which you have accepted, custom sizes cannot be exchanged. These rings are created especially for you in your size. The size you have selected is an exceptionally large size that we cannot resell. However, we have offered you a solution to correct your ring to your size.
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Lefebvre S.
Rating: 3 out of 5
following a purchase from 30/11/2022
Difficulty logging on to the site to create a new password, in order to access the bracelet refund because the size did not match, obligation to contact the store for a refund by three times.
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Response from Flibustierparis
Hello, the site has had some technical problems recently, preventing you from logging in to your customer account. These incidents have now been resolved.
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Eric B.
Rating: 3 out of 5
following a purchase from 29/11/2022
The site is good; however, the delivery was dropped off at a relay point that was not even close to my home. This was changed at the last minute for an even more distant Point Poste: only to be unable to pick it up on Saturday because the post office was exceptionally closed... Give preference to Colissimo in the future!
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Response from Flibustierparis
Hello, after more than 10 years of experience in delivery unfortunately incidents happen with ALL carriers. The holiday season is a tense time and problems multiply mechanically, but unfortunately there's nothing we can do about it.
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Maryse L.
Rating: 3 out of 5
following a purchase from 25/11/2022
Clear navigation, accurate delivery on time
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Martinez N.
Rating: 1 out of 5
following a purchase from 03/11/2022
Disappointed with my ring I thought it would be bigger
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Response from Flibustierparis
Hello, you have indeed chosen our thinnest model. Please return your ring for an exchange or refund.
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Lorraine U.
Rating: 2 out of 5
following a purchase from 31/10/2022
Unintuitive navigation: click on a promotion and you always return to the home page, for example.
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Response from Flibustierparis
Hello, the site is being redesigned to address these problems. However, the bug you describe is not normal. Can you tell us more at [email protected]. We'd be delighted to get your feedback to improve our service.
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Father Z.
Rating: 1 out of 5
following a purchase from 19/09/2022
Delivery in a relay point when I paid to have it in person and I was at home all day.
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Response from Flibustierparis
Hello Father, we've opened an inquiry to find out what happened to your delivery. It seems that there have been 2 unsuccessful delivery attempts to your home. In this case, the carrier automatically places the parcel in a relay point. It remains to be determined whether the attempts actually took place. If it turns out to be a fault on the part of the carrier, we will refund the delivery charges.
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Christelle C.
Rating: 3 out of 5
following a purchase from 17/04/2022
I'm quite satisfied
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Jean-Christophe B.
Rating: 3 out of 5
following a purchase from 09/05/2022
After-sales service repair times need to be reviewed and, above all, you need to keep your customers informed, as they are too often left without any news. Repairs are very well done and the staff are pleasant.
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Nicolas L.
Rating: 2 out of 5
following a purchase from 20/05/2022
A regular customer of Flibustier for several years, I was disappointed mainly by the delivery service, its poor organization, and the great lack of communication on the part of the seller. I chose the DPD delivery service, which I had to pay for by making an appointment to pick up my order at home, but the delivery service didn't intervene, I got a call and the delivery was changed to a workplace delivery, because the initial appointment had not been kept... In short, I'm paying more for a service that's cheaper. Customer service tells me that something went wrong when I scheduled my delivery, that I was too quick to choose the time slot (I had received the e-mail to do so), and that in fact, the parcel hadn't really left... Well, as a commercial gesture, they enclosed a "gift" with the parcel, telling me that the delivery would also be reimbursed for the inconvenience, in the end the delivery wasn't reimbursed, and the gift enclosed with the parcel therefore turned into an "unwanted purchase"... My comment is only intended to communicate this bad experience and the seller's lack of interest in the customer, and I'm close to my money, as it's hard to earn. It's a shame to lose customers over unfulfilled commitments. I put two stars, because it's not possible to put one and a half, I don't think there's any dishonesty, at least I hope not, but a word is a word, it's something I undertake to respect every day in my work, it would be so nice if in this case the same thing were done in this case...
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Jack S.
Rating: 3 out of 5
following a purchase from 01/03/2022
Hello. That's great.
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Sophie A.
Rating: 3 out of 5
following a purchase from 20/06/2022
I've ordered from them before without any problems but this time I'm disappointed. I asked for gift wrapping and I didn't get it, and I asked for a little note that I didn't get either ... I sent an e-mail to explain my situation and no reply ... more than disappointed, I'm going to have to do everything at the last minute to avoid disappointing the person I intended to give it to.
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Response from Flibustierparis
Hello, we're sorry for the inconvenience but we had to work with reduced teams for a few days and the people involved had not been trained on gift-wrapped orders. We will refund the gift-wrapping supplement.
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Catherine D.
Rating: 1 out of 5
following a purchase from 07/06/2022
Shameful to charge for returns and to charge again for postage after an exchange.
Too bad, because the product is not bad.
But not commercial at all!
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Diler B.
Rating: 3 out of 5
following a purchase from 12/05/2022
Unfortunately, the 24/48 hour deadline indicated on the website was not respected.
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Response from Flibustierparis
Hello, for our part, we handed over the parcel to our carrier within the 24/48 hour time limit. However, it seems that there were several problems with the delivery. As you probably know, once the parcel has been handed over to the carrier, we can't do anything about it and we're dependent on their service.
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Gilles B.
Rating: 1 out of 5
following a purchase from 08/02/2022
Third (and last) order Delivery level you're lousy
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Response from Flibustierparis
Hello, this stingray model required a little more preparation time because we had a problem with the last stingray thread that was intended for you. Most of our orders are made on demand and there may be delays in deliveries as specified in the GTCS. The delivery itself took 2 days, which is quite normal. We took the time to look around and the other two orders we placed were delivered on time each time. We would like to take this opportunity to remind you that we do not make deliveries ourselves.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2022
The item I had initially chosen, on special offer at around €150, surprisingly went back to its original price (€250) when I entered the coupon code. I had to fall back on another, less expensive item, but one that was disappointingly crude (the size of the stones was not specified in the description), too large and unattractive for me. I don't even want to bother returning it.
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Response from Flibustierparis
Hello, Some promotions are not compatible with gift cards. This is probably what happened here. The easiest way in these cases is to contact us by email or phone. The size of the stones is specified on each card in the description section. If the bracelet doesn't suit you, you can send it back to us for an exchange.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2022
The widower much site
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Response from Flibustierparis
Hello, if you could take the time to describe the problems you've encountered in a little more detail, that might help us to correct any errors you may have noted.
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2021
Weitergabe von Daten an Facebook ist nicht akzeptabel
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Response from Flibustierparis
Hi, we agree that customers should always have the right to choose what data he wants to transfer to whom and that is why we follow European regulations in terms of RGPD laws. If you do not want us to share info with anyone then all you have to do is select the option on the cookie management app that pops up when navigating on our website.
Also we can at any point erase any data we have about you if you wish. Just right us here ([email protected]) and we'll be happy to do it for you.
Rehards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/09/2021
No com.my item is still in "order preparation" and has never changed status.
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Response from Flibustierparis
Hello, we are sorry that the communication was not up to your expectations. Your ring did not meet our quality standards and had to be remade. We remain a craft company and some orders may take a little longer than expected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
I put 3 because following the return of goods where I had to pay the return costs, I was given a credit without being asked if I wanted a refund. What's more, when I reordered, I still had to pay the shipping costs. They weren't even taken with the credit note. Disappointing.
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Response from Flibustierparis
Hello, thank you for your feedback. When the refund request is not expressed, we automatically issue a credit note so that you can reorder your item. We are doing everything we can to improve this, but we are constrained by the technical solutions available to us at the moment. We will take your comments into account to improve our service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2021
The color of the new leather is far too light compared to the original: a pity. Otherwise, very good after-sales service.
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Response from Flibustierparis
Hello, without getting too far ahead of ourselves, this can be explained by the fact that leather darkens as it ages and collects dirt. this may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. This may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. Over time, the patina will set in and you'll get back the same shade. It's also possible that we received a slightly lighter batch than the one you ordered at the time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
Products are true to the known quality, but there was one complaint about a manufacturing defect that was not honored.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/07/2021
Very good product but error on the order (delivery of the wrong bracelet). Too bad, the first shipment was perfect.
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Response from Flibustierparis
Hello, you told us about the error by phone, but it concerned the other custom order and not this one? Was there an error on this order too?
Hello, we are sorry that your delivery experience was not optimal. Unfortunately, like you, we are subject to the vagaries of delivery. We will pass on your comments to our service provider.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
Products and goodies are always of the highest quality. So 5/5 for Flibustier. On the delivery side, however, Mondial Relay deserves a 0/5. Too bad for this blight on your image.
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Response from Flibustierparis
Hello, we're sorry you were disappointed with the delivery. Good news, we've changed our delivery partner and now deliver faster and more securely with DPD.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
No hassle order taking.
ZERO tracking
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Response from Flibustierparis
Hello, we encountered server problems that prevented the automatic follow-up emails from going out for several days. This problem has since been resolved and we apologize for the inconvenience.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
The parcel I received was exactly as ordered. The only problem was with the delivery. The parcel was left in another letterbox, in another area, even though the indications were correct. We got the parcel back after two days because the person who found it was very honest! The complaints department contacted us to explain the situation.
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Response from Flibustierparis
Hello, unfortunately the current situation and the health crisis are having a major impact on transport. Delivery exceptions may occur and parcels may have to be dropped off with neighbors to avoid overloading the sorting centers. We have contacted our logistics department to lodge a complaint with the carrier.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2020
The site is very well done
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Well-designed, easy-to-navigate site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
Everything about the site is top-notch
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2020
Very long delivery. 15 days instead of 5.
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Response from Flibustierparis
Hello, we're sorry to hear that your package took longer than expected to arrive. We will pass on the information to our carrier.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2020
Site navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2020
Difficult to navigate pages and have photos appear on smartphone
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Response from Flibustierparis
Hello, thank you for your feedback. We have a few ergonomic issues and some recent bugs that we're working on to improve the experience. Don't hesitate to give us your feedback on [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
photos often don't correspond to the reality of the product...
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Response from Flibustierparis
Hello, thank you for letting us know how the photo of this cap does not correspond to reality. We do our best to make photos as close to reality as possible, but between different monitor settings there can sometimes be color differences between an image and an article.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
not very practical in terms of keywords and page layout
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
Navigating the site from my phone was a bit tricky.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2020
Website not intuitive enough, not very qualitative. Some of the photos of the items presented do not work, are not visible even when you click on them.
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Response from Flibustierparis
Hello, thank you for your feedback. Can you tell us more about [email protected] so that we can improve your experience and that of other users? Please don't hesitate to contact us and let us know what you think could be improved, as well as the browser you used and whether you're on mobile, tablet or computer.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2020
Satisfied with the product ordered and delivered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2020
I am very happy with Flibustier but not with the delivery time and not with my last order.
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Response from Flibustierparis
Hello, one of the items in your order needed more time to be made. Although we make every effort to deliver on time, many pieces of jewelry are assembled or made to order, and this can sometimes delay delivery slightly.
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