Customer reviews of Flibustierparis

Hello, thank you for your feedback. Over the last few days we've been modifying our site to improve it, especially on mobile. Some modifications are still in progress, but mobile navigation should be greatly improved.

To improve our service, we are trying to understand what is wrong with your order. While you tell us everything is fine, your note does not reflect that impression. Do not hesitate to contact us at [email protected] if you have any concerns.

Hello, the gifts do not benefit from an automated system, it can also happen that we run out of gifts. Concerning the tracking system, it hasn't changed. Can you give us more detailed feedback on your experience to help us improve it? send us an email at [email protected]

Hello, if we made a mistake in the order we will exchange your item for the one you ordered free of charge. Please contact us by email at [email protected].

Hello, we have taken note of your comments and will pass them on to our carrier.

Hello, we offer free delivery to relay points for all orders. Returns are free in the event of an error on our part. In other cases (wrong size, change of mind, etc...) they are at the customer's expense as explained in our terms and conditions. Please note that you can also be reimbursed for return shipping costs if you have chosen the Paypal payment solution (see the Paypal website for details).

Hello, we're sorry you didn't receive the gift wrapping as planned. We received many requests for the holidays and an oversight may have occurred with your order. The workshop should contact you to send you these items if it is not too late. If you are satisfied with this solution I invite you to change your rating on Avis Vérifié. Best regards,

Hello, unfortunately we are not transporters and we have no control over the transport of packages. For your information, you can always refuse a damaged parcel. By accepting the parcel, we can no longer have any recourse against our carrier or make a new shipment. Our customer service will contact you to compensate for this inconvenience beyond our control.

Hello, in order to help us improve our services can you give us more details about your experience with the gift card. Did you have trouble finding the gift card or is it difficult to understand how to buy it? Thank you for your feedback on [email protected]

Hello, unfortunately we are dependent on the service of the carriers and they often fail us. For their part, the point relay stores don't always inform them of their exceptional closures or vacation closures etc... We will pass on your comments to our carrier.

Hello Mr Lagier, We're sorry to hear about this inconvenience. We have a free delivery system, but when you placed your first order you chose home delivery, which is subject to a charge.
An addressing error prevented the post office from delivering your parcel, but we are not responsible for either the addressing error or for the fact that the post office did not get back to you. We make absolutely no margin on deliveries and unfortunately we have to pay for a new delivery each time we send you a parcel, and it is impossible to get a refund for the previous one. We therefore offered you the option of paying for a relay point delivery, but this apparently didn't satisfy you. We are therefore at an impasse because you feel that it is up to us to pay for home delivery, which was not originally a free service, and for a mistake that we did not make. Best regards,

Unfortunately, like you, we are dependent on delivery companies. On our side, the package was handed over to the carrier on time and you should have received your gift on time. We do everything in our power to ensure that parcels arrive on time, but we cannot be held responsible for carrier delivery failures.

Hello, We try to be as precise as possible in our descriptions. Nevertheless, it is always possible to miss a detail. Could you please tell us which feature you are missing? We'll be happy to answer your question and fill in the gaps. Best regards,

Hello, concerning prices for Switzerland, you do have to pay customs fees which are linked to the payment of your local VAT. In exchange, you order on the site at prices exclusive of tax and therefore 20% cheaper than our customers in France. Unfortunately, customs regulations are beyond our control and we cannot change them. Concerning bracelet size, it's not always possible to adjust them perfectly, and the sizes cover most wrists, but an L bracelet won't fit the same way on an 18 or a 19 wrist. That's why we have a customization service that lets you order the exact size you want.

Hello, the Valentine's Day pack was a victim of its own success and we did everything in our power to ensure that they were delivered on time. Unfortunately, once in the hands of our carrier, we are no longer able to influence the delivery. We apologize for this inconvenience.

Hello, thank you for your feedback on the back of the Tshirts, we're going to do a new photo session to add this side which is clearly missing from the product sheet. Concerning paid returns, unfortunately this is a service we can't offer, unlike the big players on the web. As independent designers, we don't have access to their delivery rates, and we can't offer delivery and returns. So we've chosen to offer delivery and let the customer pay for a return in the event of a size error, for example. If it's a mistake on our part, however, we'll pay for the return.

Hello, this is an error by our carrier at the time of your shipment and we are very sorry. All our parcels to foreign countries leave with the CN23 form and the invoice for customs processing.

Hello, we are sorry that you are disappointed with your experience at flibustier Paris. We do our utmost to ensure that all orders are dispatched within our delivery times. Unfortunately, it can happen that we are a little late or that a logistical error causes a delay in delivery. We can assure you that over 95% of orders leave and arrive on time.

Hello, we do our best to make photos as close to reality as possible, but between the camera and the settings of our respective screens, it's always difficult to appreciate a color on a screen. What's more, the stones are natural and colors can vary from one to another. However, if you are not satisfied with your jewel, you can return it to us for an exchange or refund.

We understand your disappointment if you didn't receive the size you asked for, but are you sure you received a 20cm bracelet because we don't have this size (we have 17, 19 or 21cm). In any case, you can easily change your bracelet by requesting it from your customer account. If it's a mistake on our part, we'll reimburse you for all exchange costs.

Hello, we are sorry that your delivery experience was not up to your expectations. Unfortunately, like you, we are dependent on our delivery service providers, and it can happen that delivery times are longer than expected, especially in relay points.

Hello, silver is a soft metal that is subject to knocks and scratches. Concerning the green on your finger, this is a reaction of your skin to the copper contained in the 925 silver (which can be accentuated by the heat in summer). This phenomenon fades and eventually disappears after a few days, when the thin layer of copper that has risen to the surface during melting disappears. Concerning the arrival of the damaged ring, we are surprised because they are all checked before leaving our workshop. Please do not hesitate to contact us by e-mail so that we can see what it is at [email protected].

Hello, unfortunately Switzerland is not part of the European Community and is therefore subject to import duties. We are not responsible for these charges. However, if you live outside the European Community, you won't pay French VAT, which means a saving of 20% on the actual price.

Hello, all our description sheets contain a details tab which specifies the size of the stones as well as the complete composition of the jewel. If you would like to change your 6mm stone bracelet for an 8mm bracelet, please contact our customer service department.

Hello, if you have any problems with our service please contact us by email to find a solution as soon as possible. Our team is here to help you.

Hello, we are the first to be sorry when a delivery time is not respected but unfortunately we cannot act on the carriers when they do not respect their deadlines. We will refund your shipping costs to the credit card used for payment.

Hello, unfortunately the emails informing customers of the availability of their parcel in a relay point are generated by the carriers and it is possible that they arrive in spam or are blocked by the servers. The parcel has been delivered in time by our services. Once it has been handed over to the carrier, we are as dependent on their service as you are. We regret that your shopping experience did not live up to your expectations and will pass on your message to our carrier.