The online store Flibustier Paris consistently impresses with its exceptional product quality, as customers frequently highlight the exquisite craftsmanship and beauty of the jewelry. The responsiveness and professionalism of the staff, both in-store and online, are often praised, with many noting their friendly demeanor and helpful advice which enhances the overall shopping experience. Delivery services are noted for being prompt, with many reviews mentioning timely arrivals and well-packaged items that meet expectations.
I am not satisfied I bought 3 bracelets supposedly changing color blue and green on the illustration in reality it remains always beu moreover the 19 cm corresponding to the size of my bracelet of your turns out too large it would have been necessary for me the size immediately lower with you JM Luco 06 30 03 59 78
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Response from Flibustierparis
Hello, there seems to be some confusion. The bracelets do not change color, they are phosphorescent. They are charged with light and give it back when plunged into the dark. The illustration is a simulation to illustrate the phenomenon.
If you'd like to exchange your bracelets, don't worry, you can use our returns portal. Please visit our website or contact us by e-mail or telephone.
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William S.
Rating: 4 out of 5
following a purchase from 01/11/2024
Flibustier contacted me on this matter and I am happy on the contact and my package will be resent
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NANCY N.
Rating: 3 out of 5
following a purchase from 12/09/2024
Bracelet sent in January because the elastic was broken 1 year later. I waited until September after 3 calls to receive my repair. They had "forgotten" me. Not cool
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Response from Flibustierparis
Thank you for sharing your experience with us. I am very sorry for the frustration caused by the delay in repairing your bracelet.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
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Karene G.
Rating: 4 out of 5
following a purchase from 07/09/2024
My package arrived on time.
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Sarah M.
Rating: 4 out of 5
following a purchase from 26/07/2024
Serious follow-up, efficient after-sales service. Thank you
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HERVE L.
Rating: 3 out of 5
following a purchase from 25/07/2024
A week's delay
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Response from Flibustierparis
Hello, repair services can take up to 6 weeks, especially during the summer vacations when the workshop is impacted by the schedules of each of our employees.
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xavier P.
Rating: 4 out of 5
following a purchase from 04/07/2024
perfect look but the elastic band is a bit "cheap"!
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Charlotte P.
Rating: 3 out of 5
following a purchase from 01/07/2024
Pretty earrings, but a little disappointed because the stone is more pink than red, and the length of the earrings looks longer in the photo than in reality.
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Response from Flibustierparis
Hello, the stone is indeed ruby-colored. We're going to modify the data sheet so that it's clearer and reflects reality. Thank you for your feedback.
However, the size is the same and is clearly indicated in the item details. Can you measure one of your earrings to compare?
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yohan P.
Rating: 1 out of 5
following a purchase from 03/07/2024
Very fragile bracelet for the price, the elastic broke after a month and the after-sales service is extremely long, they were supposed to contact me but never did. It was only after a month that I called them that they released the repair.
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Response from Flibustierparis
Hello, we're sorry your experience wasn't optimal, we try to work as quickly as possible but during the summer months with the vacations the workshop can be a little slow. We use the most resistant silicone link on the market and we have customers who have had their bracelets for over 7 years and have never had a single incident with them.
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Frederik H.
Rating: 1 out of 5
following a purchase from 26/06/2024
Didnt recive my order
Response from Flibustierparis
Es tut uns leid, dass Sie Ihre Bestellung nicht rechtzeitig erhalten haben. Da das Problem nun behoben ist, würden Sie bitte Ihre Bewertung korrigieren? Es ist uns wichtig, dass unsere Bewertungen wirklich unseren Service widerspiegeln.
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Karen M.
Rating: 4 out of 5
following a purchase from 21/06/2024
I paid to receive the chain, I have to pay to send it back and pay again to receive the new chain. So about 15 euros for shipping ... morality: be more careful than me (I took a 40 cm instead of 50)
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Pierre G.
Rating: 4 out of 5
following a purchase from 28/05/2024
Very good quality. I recommend them.
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Loic M.
Rating: 4 out of 5
following a purchase from 08/05/2024
Package delivered late but arrived in good condition
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Julie B.
Rating: 4 out of 5
following a purchase from 06/05/2024
Beautiful jewelry, but the quality of the garment is disappointing given the price... the cotton is "plastic", but it's made in China.
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Lionel R.
Rating: 4 out of 5
following a purchase from 01/05/2024
I won't give it five stars, although the bracelet is of very good quality and shipping was very fast. I'm not sure if it contains imperial jasper stones. I have written to your customer service department but have not yet received a reply.
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Dominik R.
Rating: 4 out of 5
following a purchase from 23/04/2024
Top quality and high level of customer service. Don‘t understand why a large box is used for the shipment of a silver chain.
Response from Flibustierparis
Hi, thank you for your feedback. We used to ship the silver chain in our necklaces box and those only fit in our large shipment boxes. But you made a good point and we'll ship them with our small pouches form now on.
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Laure B.
Rating: 4 out of 5
following a purchase from 14/04/2024
Fast delivery, but still expensive for a silver ring
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GUY S.
Rating: 4 out of 5
following a purchase from 19/03/2024
I am satisfied
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Priscilla M.
Rating: 3 out of 5
following a purchase from 29/02/2024
The jewels are beautiful, but ordering the right size seems to be mission impossible. Even if I try twice, it doesn't fit. Too bad, I'm keeping the larger size because €10 shipping to exchange it is getting really expensive!
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Response from Flibustierparis
Hello, size problems are the same everywhere. It's not always easy to evaluate your size for a first purchase. We've put together a number of guides to help you, and we also offer custom sizing on almost all our jewelry. You tell us your measurements and we'll make the jewel to your size, adjusted as you wish.
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alexandra F.
Rating: 1 out of 5
following a purchase from 29/01/2024
No exchange possible, which means additional costs (delivery charge) for returns
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Response from Flibustierparis
Hello, all our items are exchangeable and refundable. We have issued a credit note and a minus 10% offer with your return so that you don't have to pay extra to place a new order.
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Lionel D.
Rating: 4 out of 5
following a purchase from 22/12/2023
Good cam and a super nice tph operator. Keep up the good work. Note: even your parcels look good, but I'm afraid that one day they'll attract the attention of malendrins for pirate-style opening, if I can put it that way. A more discreet package perhaps? an idea to be explored in the light of your feedback.
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Corinne R.
Rating: 4 out of 5
following a purchase from 20/12/2023
Nice bracelet
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Aline L.
Rating: 4 out of 5
following a purchase from 14/12/2023
Nothing to say about the shipping and packaging, it's great. On the other hand, I chose a size that was too big, so I'm making an exchange.
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Clmence L.
Rating: 4 out of 5
following a purchase from 08/12/2023
Nice product, received quickly. It's a gift that would please. It remains to be seen how well the card holder will hold up over time. Happy with my first purchase.
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Michael A.
Rating: 4 out of 5
following a purchase from 08/11/2023
Only negative point, option with packaging and message, the card with the personalized message was not in the package... Too bad
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Thomas B.
Rating: 1 out of 5
following a purchase from 11/11/2023
Hello, Quality jewelry, however my jewelry (bracelet) is much too long than advertised.
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Response from Flibustierparis
Hello, we are sorry that your order did not bring you complete satisfaction. Please note that if there was an error in your order you can contact our customer service department and you will be able to exchange it free of charge.
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Agns F.
Rating: 4 out of 5
following a purchase from 10/11/2023
Delivery on time, the boxes are a little damaged, and the cases, which I have not tested, as they are gifts, look a little "cheap".
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Kvin B.
Rating: 4 out of 5
following a purchase from 02/11/2023
Quality jewelry and attentive customer service. The only downside is the delivery company they deal with.
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Karene G.
Rating: 4 out of 5
following a purchase from 10/10/2023
Very nice cap
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Herve S.
Rating: 4 out of 5
following a purchase from 05/09/2023
Super products c and my 3 bracelet 👍
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Ophlie D.
Rating: 4 out of 5
following a purchase from 04/09/2023
Slightly high value for money
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Christle T.
Rating: 4 out of 5
following a purchase from 31/08/2023
The bracelets are great, delivery very good (except for long delays because I had to wait for the weekend, I was hoping DPD would deliver on Saturday morning). I really like the reflections of the stones. I'll think of you for my next purchase.
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Lionel D.
Rating: 4 out of 5
following a purchase from 16/08/2023
Nice product, nice finish .
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Hannuzet S.
Rating: 3 out of 5
following a purchase from 26/07/2023
Quality products undeniably but disappointed with the responsiveness of the sales team I normally had a discount voucher following registration and impossible to validate the amount was not huge but just on principle.
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Response from Flibustierparis
Hello, coupons are automatically generated by modules with specific rules that can limit their use in time or according to an amount, or even if delivery is free or not. These rules are numerous and unfortunately we can't modify them for each request. Please e-mail your request to [email protected] so that we can correct the problem and modify the rules if necessary. We'll send you a voucher for your next order.
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Helios T.
Rating: 4 out of 5
following a purchase from 22/04/2023
Good eye
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matthieu S.
Rating: 4 out of 5
following a purchase from 28/04/2023
A little complicated to get customer service by phone, I had to call the wrong day ^^ Reply by mail a few days later but the order was already done. Apart from that nothing to report, order and delivery at the top.
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Yves L.
Rating: 4 out of 5
following a purchase from 06/02/2023
Fast delivery, in good condition. Beautiful bracelet. Thank you and keep up the good work.
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Baptiste C.
Rating: 4 out of 5
following a purchase from 16/04/2023
Impeccable. Simple, clear and efficient.
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Ümit A.
Rating: 1 out of 5
following a purchase from 23/03/2023
I ordered a bracelet but received a ring, I reported that the order was wrong but they replied two days later and still haven't informed me that they sent me the correct order. They make up a ridiculous excuse that we didn't send your order because you didn't give me your phone number even though they didn't ask for it.
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Response from Flibustierparis
Hello, we are sorry that your experience did not live up to your expectations. We strive to provide the best customer service possible but mistakes do happen. We asked you for your telephone number to ensure that the second delivery went smoothly - this is not an excuse, just an expression of our intention to do the right thing. Your ordered bracelet has been reshipped.
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 13/03/2023
Very nice
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