The online store Flibustier Paris consistently impresses with its exceptional product quality, as customers frequently highlight the exquisite craftsmanship and beauty of the jewelry. The responsiveness and professionalism of the staff, both in-store and online, are often praised, with many noting their friendly demeanor and helpful advice which enhances the overall shopping experience. Delivery services are noted for being prompt, with many reviews mentioning timely arrivals and well-packaged items that meet expectations.
Unfortunately, the 24/48 hour deadline indicated on the website was not respected.
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Response from Flibustierparis
Hello, for our part, we handed over the parcel to our carrier within the 24/48 hour time limit. However, it seems that there were several problems with the delivery. As you probably know, once the parcel has been handed over to the carrier, we can't do anything about it and we're dependent on their service.
G
Gilles B.
Rating: 1 out of 5
following a purchase from 08/02/2022
Third (and last) order Delivery level you're lousy
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Response from Flibustierparis
Hello, this stingray model required a little more preparation time because we had a problem with the last stingray thread that was intended for you. Most of our orders are made on demand and there may be delays in deliveries as specified in the GTCS. The delivery itself took 2 days, which is quite normal. We took the time to look around and the other two orders we placed were delivered on time each time. We would like to take this opportunity to remind you that we do not make deliveries ourselves.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/01/2022
The item I had initially chosen, on special offer at around €150, surprisingly went back to its original price (€250) when I entered the coupon code. I had to fall back on another, less expensive item, but one that was disappointingly crude (the size of the stones was not specified in the description), too large and unattractive for me. I don't even want to bother returning it.
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Response from Flibustierparis
Hello, Some promotions are not compatible with gift cards. This is probably what happened here. The easiest way in these cases is to contact us by email or phone. The size of the stones is specified on each card in the description section. If the bracelet doesn't suit you, you can send it back to us for an exchange.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/01/2022
The widower much site
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Response from Flibustierparis
Hello, if you could take the time to describe the problems you've encountered in a little more detail, that might help us to correct any errors you may have noted.
Best regards,
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/10/2021
Weitergabe von Daten an Facebook ist nicht akzeptabel
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Response from Flibustierparis
Hi, we agree that customers should always have the right to choose what data he wants to transfer to whom and that is why we follow European regulations in terms of RGPD laws. If you do not want us to share info with anyone then all you have to do is select the option on the cookie management app that pops up when navigating on our website.
Also we can at any point erase any data we have about you if you wish. Just right us here ([email protected]) and we'll be happy to do it for you.
Rehards
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
I put 3 because following the return of goods where I had to pay the return costs, I was given a credit without being asked if I wanted a refund. What's more, when I reordered, I still had to pay the shipping costs. They weren't even taken with the credit note. Disappointing.
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Response from Flibustierparis
Hello, thank you for your feedback. When the refund request is not expressed, we automatically issue a credit note so that you can reorder your item. We are doing everything we can to improve this, but we are constrained by the technical solutions available to us at the moment. We will take your comments into account to improve our service.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/08/2021
The color of the new leather is far too light compared to the original: a pity. Otherwise, very good after-sales service.
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Response from Flibustierparis
Hello, without getting too far ahead of ourselves, this can be explained by the fact that leather darkens as it ages and collects dirt. this may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. This may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. Over time, the patina will set in and you'll get back the same shade. It's also possible that we received a slightly lighter batch than the one you ordered at the time.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
Products are true to the known quality, but there was one complaint about a manufacturing defect that was not honored.
Hello, we are sorry that your delivery experience was not optimal. Unfortunately, like you, we are subject to the vagaries of delivery. We will pass on your comments to our service provider.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
Products and goodies are always of the highest quality. So 5/5 for Flibustier. On the delivery side, however, Mondial Relay deserves a 0/5. Too bad for this blight on your image.
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Response from Flibustierparis
Hello, we're sorry you were disappointed with the delivery. Good news, we've changed our delivery partner and now deliver faster and more securely with DPD.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
No hassle order taking.
ZERO tracking
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Response from Flibustierparis
Hello, we encountered server problems that prevented the automatic follow-up emails from going out for several days. This problem has since been resolved and we apologize for the inconvenience.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
The parcel I received was exactly as ordered. The only problem was with the delivery. The parcel was left in another letterbox, in another area, even though the indications were correct. We got the parcel back after two days because the person who found it was very honest! The complaints department contacted us to explain the situation.
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Response from Flibustierparis
Hello, unfortunately the current situation and the health crisis are having a major impact on transport. Delivery exceptions may occur and parcels may have to be dropped off with neighbors to avoid overloading the sorting centers. We have contacted our logistics department to lodge a complaint with the carrier.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Well-designed, easy-to-navigate site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
Everything about the site is top-notch
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/10/2020
Very long delivery. 15 days instead of 5.
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Response from Flibustierparis
Hello, we're sorry to hear that your package took longer than expected to arrive. We will pass on the information to our carrier.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/09/2020
Site navigation
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/08/2020
Difficult to navigate pages and have photos appear on smartphone
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Response from Flibustierparis
Hello, thank you for your feedback. We have a few ergonomic issues and some recent bugs that we're working on to improve the experience. Don't hesitate to give us your feedback on [email protected]
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
photos often don't correspond to the reality of the product...
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Response from Flibustierparis
Hello, thank you for letting us know how the photo of this cap does not correspond to reality. We do our best to make photos as close to reality as possible, but between different monitor settings there can sometimes be color differences between an image and an article.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
not very practical in terms of keywords and page layout
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
Navigating the site from my phone was a bit tricky.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/06/2020
Website not intuitive enough, not very qualitative. Some of the photos of the items presented do not work, are not visible even when you click on them.
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Response from Flibustierparis
Hello, thank you for your feedback. Can you tell us more about [email protected] so that we can improve your experience and that of other users? Please don't hesitate to contact us and let us know what you think could be improved, as well as the browser you used and whether you're on mobile, tablet or computer.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/05/2020
I am very happy with Flibustier but not with the delivery time and not with my last order.
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Response from Flibustierparis
Hello, one of the items in your order needed more time to be made. Although we make every effort to deliver on time, many pieces of jewelry are assembled or made to order, and this can sometimes delay delivery slightly.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/06/2020
The ring ordered is not as shown in the photo and does not bear the inscription "flibustier".
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Response from Flibustierparis
Hello, for this order you have ordered a scarf but I assume you are talking about the other order you have just placed. Depending on the urgency of an out-of-stock situation, we have several manufacturing methods. Your ring must have been made from a mold that did not contain the engraving and the workshop must have forgotten to add it. We apologize for this error and will send you a return label for an exchange.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/05/2020
Quality products but difficult delivery...
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Response from Flibustierparis
Hello, unfortunately delivery is a service we don't control, as it's managed by an independent operator. What's more, despite a return to near-normal conditions, some delivery points may still be experiencing problems due to Covid.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/02/2020
Beautiful brand beautiful products TOP customer service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
For a 180€ purchase, it would be nice to include a gift such as a tote bag or other item, which is what you used to do, but now nothing at all - your new order tracking system is very poor.
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Response from Flibustierparis
Hello, the gifts do not benefit from an automated system, it can also happen that we run out of gifts. Concerning the tracking system, it hasn't changed. Can you give us more detailed feedback on your experience to help us improve it? send us an email at [email protected]
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/02/2020
I'm satisfied but not entirely... because the parcel was conform but I had left an engraved word and this word was not there when the parcel was opened. Too bad... otherwise very good bracelet
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
The photo of the model and the one received are not the same
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Response from Flibustierparis
Hello, if we made a mistake in the order we will exchange your item for the one you ordered free of charge. Please contact us by email at [email protected].
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
Delivery time ok
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/12/2019
Items have been returned for over a month at my expense and I still haven't been reimbursed, I have to call, e-mail again... I'm very disappointed, I have no intention of buying this brand again.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
I've always loved your products. This isn't the first one I've ordered (Sunda).
However, be careful with the delivery. The adhesive tape on my parcel was all unstuck, so much so that I could easily grab the case of my bracelet. Receiving an open parcel is not very nice, especially when you pay the price.... Apart from that, don't change a thing!
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Response from Flibustierparis
Hello, we have taken note of your comments and will pass them on to our carrier.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/11/2019
Damaged parcel and no commercial gesture... I have to offer the ring without case or bag.... 100 euro for a simple little silver ring with mediocre service.... I think it's a bit of a scam. I won't buy anything here
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Response from Flibustierparis
Hello, unfortunately we are not transporters and we have no control over the transport of packages. For your information, you can always refuse a damaged parcel. By accepting the parcel, we can no longer have any recourse against our carrier or make a new shipment. Our customer service will contact you to compensate for this inconvenience beyond our control.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2019
Delivery planned in relay point in the 75017 and finally delivery in the 75018 more than 6km from the initial delivery point!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/10/2019
The quality and design of the product are good, but the ring is too large and too high for a normal-sized hand.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/10/2019
No comment
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
It's not easy to figure out how to make a gift card
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Response from Flibustierparis
Hello, in order to help us improve our services can you give us more details about your experience with the gift card. Did you have trouble finding the gift card or is it difficult to understand how to buy it? Thank you for your feedback on [email protected]
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/06/2019
The repair service was very correct but the delivery service was too long, especially when the relay point proposed by the site was in fact a closed store and so I had to reselect another relay point to finally have a place for delivery.
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Response from Flibustierparis
Hello, unfortunately we are dependent on the service of the carriers and they often fail us. For their part, the point relay stores don't always inform them of their exceptional closures or vacation closures etc... We will pass on your comments to our carrier.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/06/2019
Father's Day gift expected 2 days before. Received 3 days later
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Response from Flibustierparis
Unfortunately, like you, we are dependent on delivery companies. On our side, the package was handed over to the carrier on time and you should have received your gift on time. We do everything in our power to ensure that parcels arrive on time, but we cannot be held responsible for carrier delivery failures.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/04/2019
The product description could have been more precise
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Response from Flibustierparis
Hello, We try to be as precise as possible in our descriptions. Nevertheless, it is always possible to miss a detail. Could you please tell us which feature you are missing? We'll be happy to answer your question and fill in the gaps. Best regards,
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/04/2019
I measured my wrist before ordering, but the bracelet is a bit big... I don't know what I'm going to do yet, send it back for an exchange or find a local shop to remove two/three pearls, as the return postage will be very expensive. What's more, you haven't solved the problem of customs fees, which add terribly to the price of jewelry, especially for the Swiss, and greatly reduce the number and frequency of orders.
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Response from Flibustierparis
Hello, concerning prices for Switzerland, you do have to pay customs fees which are linked to the payment of your local VAT. In exchange, you order on the site at prices exclusive of tax and therefore 20% cheaper than our customers in France. Unfortunately, customs regulations are beyond our control and we cannot change them. Concerning bracelet size, it's not always possible to adjust them perfectly, and the sizes cover most wrists, but an L bracelet won't fit the same way on an 18 or a 19 wrist. That's why we have a customization service that lets you order the exact size you want.
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