The online store Flibustier Paris consistently impresses with its exceptional product quality, as customers frequently highlight the exquisite craftsmanship and beauty of the jewelry. The responsiveness and professionalism of the staff, both in-store and online, are often praised, with many noting their friendly demeanor and helpful advice which enhances the overall shopping experience. Delivery services are noted for being prompt, with many reviews mentioning timely arrivals and well-packaged items that meet expectations.
I'm a bit disappointed by the comments about my use of the tracking object. as if I'd played with it until I broke it. when in fact I was careful to take it off for sleep or other activities.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2019
SOMETIMES SOME PHOTOS OF AN ITEM DON'T APPEAR. I HAVE TO RETURN THE BRACELET TO CHANGE THE SIZE. I WAS MISLED BY THE SIZE MEASUREMENT SYSTEM (SEE ORDER EVALUATION). I BOUGHT IT DURING THE PROMOTION PERIOD AT A PRICE THAT SUITED ME (-40%). I REALLY HOPE YOU CAN GUARANTEE ME THAT THE EXCHANGE WILL BE MADE ON THE BASIS OF THE PRICE OF MY PURCHASE?!?! OTHERWISE, THE SITE IS WELL PRESENTE
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2019
Delayed delivery. Hard to get a response from customer service.
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Response from Flibustierparis
Hello, the Valentine's Day pack was a victim of its own success and we did everything in our power to ensure that they were delivered on time. Unfortunately, once in the hands of our carrier, we are no longer able to influence the delivery. We apologize for this inconvenience.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2019
There's nothing to complain about on the site except that you can't see the back of the tee shirts, which is a shame, and secondly, I discovered that since I had to return an item, I had to pay for the return by post! No bar-coded return label for a free relay return like on most other sites. Personally, this discourages me from recommending!
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Response from Flibustierparis
Hello, thank you for your feedback on the back of the Tshirts, we're going to do a new photo session to add this side which is clearly missing from the product sheet. Concerning paid returns, unfortunately this is a service we can't offer, unlike the big players on the web. As independent designers, we don't have access to their delivery rates, and we can't offer delivery and returns. So we've chosen to offer delivery and let the customer pay for a return in the event of a size error, for example. If it's a mistake on our part, however, we'll pay for the return.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
The colors on the photos are misleading and don't match what we receive. Too bad because these are beautiful products
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Response from Flibustierparis
Hello, we do our best to make photos as close to reality as possible, but between the camera and the settings of our respective screens, it's always difficult to appreciate a color on a screen. What's more, the stones are natural and colors can vary from one to another. However, if you are not satisfied with your jewel, you can return it to us for an exchange or refund.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/12/2018
Very disappointed... I ordered a 17cm bracelet to put under the Christmas tree, but received a 20cm bracelet that was much too big! A real disappointment, so I'm waiting to see what Flibustier has to offer. Otherwise product quality and perfect packaging.
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Response from Flibustierparis
We understand your disappointment if you didn't receive the size you asked for, but are you sure you received a 20cm bracelet because we don't have this size (we have 17, 19 or 21cm). In any case, you can easily change your bracelet by requesting it from your customer account. If it's a mistake on our part, we'll reimburse you for all exchange costs.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/10/2018
Very good product but poor delivery management
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Response from Flibustierparis
Hello, we are sorry that your delivery experience was not up to your expectations. Unfortunately, like you, we are dependent on our delivery service providers, and it can happen that delivery times are longer than expected, especially in relay points.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/07/2018
Jewelry as pictured, it's really beautiful. Unfortunately it arrived a little damaged and the quality of the silver is questionable (it turns your fingers green, and is very, very easily damaged). I own 4 signet rings from different jewelry stores and have never had this kind of problem. Nevertheless, it remains one of the prettiest I own.
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Response from Flibustierparis
Hello, silver is a soft metal that is subject to knocks and scratches. Concerning the green on your finger, this is a reaction of your skin to the copper contained in the 925 silver (which can be accentuated by the heat in summer). This phenomenon fades and eventually disappears after a few days, when the thin layer of copper that has risen to the surface during melting disappears. Concerning the arrival of the damaged ring, we are surprised because they are all checked before leaving our workshop. Please do not hesitate to contact us by e-mail so that we can see what it is at [email protected].
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/07/2018
very beautiful but disappointed by the size of the stones. too bad the size is not specified in detail :(
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Response from Flibustierparis
Hello, all our description sheets contain a details tab which specifies the size of the stones as well as the complete composition of the jewel. If you would like to change your 6mm stone bracelet for an 8mm bracelet, please contact our customer service department.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2018
not serious
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Response from Flibustierparis
Hello, if you have any problems with our service please contact us by email to find a solution as soon as possible. Our team is here to help you.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2018
delivery could have been respected, especially when you ask for it in a comment when you buy.
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Response from Flibustierparis
Hello, we are the first to be sorry when a delivery time is not respected but unfortunately we cannot act on the carriers when they do not respect their deadlines. We will refund your shipping costs to the credit card used for payment.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
I was not informed of the arrival of the parcel...It was returned to you within a day! It was a recommnde following a size error. I had made my first purchase last year, and was satisfied with it. We thought we'd get wedding rings from you, but considering the follow-up and the sizes (which differ from one product to another), I'm skeptical about the future... Too bad!
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Response from Flibustierparis
Hello, unfortunately the emails informing customers of the availability of their parcel in a relay point are generated by the carriers and it is possible that they arrive in spam or are blocked by the servers. The parcel has been delivered in time by our services. Once it has been handed over to the carrier, we are as dependent on their service as you are. We regret that your shopping experience did not live up to your expectations and will pass on your message to our carrier.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2018
Very good site but no home delivery, too bad
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/12/2017
D+7 delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2017
delivery times not respected and a most unpleasant reply to my email. if anyone is responsible for the non-receipt of my christmas bracelet, it's you! as far as I know, you chose the carrier! the bracelet is nice and my son liked it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2017
Site fairly clear and easy to navigate
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2017
The essential information is there, albeit redundant.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2017
The products are excellent.
Replies to emails sent are non-existent despite total orders of over € 1000.- in 2017! It's a shame that the service doesn't match the quality of the products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/05/2017
Non-automated returns management. No possibility of returning the package via the delivery system initially chosen (e.g. pick-up station).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2017
The site could be even clearer, with products presented in 360° zoom, on the hands of a mannequin, etc. At the price at which jewelry is sold, we expect more ergonomics on the site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2017
I love the brand, and I really like the items!!!! I'm sorry I have to pay the shipping costs... ( free > 250€)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/01/2017
I wanted a second bravelet for my husband I took a white one, unfortunately too small for him .... I may not have paid attention to the man/woman mention ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2016
Order error Disappointed
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Response from Flibustierparis
We apologize for this error and have sent you a return label so that we can quickly rectify the situation and return your bracelet to you. Yours faithfully
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2016
The billing address has not been changed as confirmed in your email of 07/12/2016.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/10/2016
very happy with the service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/10/2016
For me, the Flibustier Paris brand is exceptional and of very high quality, with a look that makes me shudder. However, I was disappointed when I placed my first order, not with the product itself but with the fact that I had ordered a bracelet with gift-wrapping and a note attached... But the product arrived without all that...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/10/2016
Nothing to do with product quality, but the page is slow.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2016
My order had not been processed but the payment had been taken...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/08/2016
The site indicates that the product is in stock, when in fact it is not. Order placed on August 5 and finally received on August 25. However, customer service by telephone was impeccable and attentive.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2016
I'm not happy because when the size doesn't fit you have to return the parcel at your expense and that's already 2 times so I won't be ordering again.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2016
Please note the non-contractual photos ......
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/06/2016
Well-made but often inaccessible.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2016
Nice models
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/04/2016
The site is very well designed, you don't get lost and quickly find the information you need. However, there was a bug when I placed my first order: it was cancelled without explanation (fortunately I wasn't charged) but I didn't receive my order in time (by the time I realized it hadn't been validated).
Conclusion: downside on the first order that was not validated
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/03/2016
Great site but a little disappointed about the shipping fees for an exchange because the bracelet I ordered was too big.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/03/2016
The product is impeccable, but make sure you get the right size because the return will not be refunded and your discount bridges will be lost!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2015
Well done site. However, no reply for a return.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/12/2015
The perfect site.....
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