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M
Rating: 4 out of 5
Superb ring, very good quality but runs large despite the measurements taken before the order
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Customer reviews of Flibustierparis
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 6 322 published reviews
Summary of reviews
The online store Flibustier Paris consistently impresses with its exceptional product quality, as customers frequently highlight the exquisite craftsmanship and beauty of the jewelry. The responsiveness and professionalism of the staff, both in-store and online, are often praised, with many noting their friendly demeanor and helpful advice which enhances the overall shopping experience. Delivery services are noted for being prompt, with many reviews mentioning timely arrivals and well-packaged items that meet expectations.
Reviews 1 and 4 stars
Reset filtersM
Rating: 4 out of 5
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A
Rating: 4 out of 5
Very friendly and great jewelry
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A
Rating: 4 out of 5
Very beautiful product, but packaging sold with it is not suitable (too small)
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M
Rating: 4 out of 5
I expected the skulls to be a little bigger
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P
Rating: 4 out of 5
Very good mail order service. Thank you
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S
Rating: 1 out of 5
I am sorry but unfortunately the beautiful earring bought lasted 24 hours... since it has no clasp or other small protection, I lost it on the first night... and I am very sorry :-(
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A
Rating: 1 out of 5
Poorly designed bracelet: second loop too loose, neglected finish. In the store at Flibustier Paris: no advice, no sense of service, icy welcome. No solution offered. It's up to the customer to manage... and to pay more for less silverware. I should have trusted the negative reviews on Google. I left with an unsuitable product. Experience to avoid.
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D
Rating: 1 out of 5
I am being asked to pay for a repair while my bracelet is under warranty
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A
Rating: 4 out of 5
Very pretty, however a difference in shade between the two rings "to life, to death" but still happy unique style
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L
Rating: 1 out of 5
Sales service to be reviewed Broken bracelet 2 times in less than 2 years. 4 months to repair it, he even lost it. No commercial gesture was made and I was the one who followed up each time.
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J
Rating: 4 out of 5
Good quality product and efficient customer service.
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P
Rating: 4 out of 5
Order as requested except that I asked for a gift wrapping and I had written a little text that I did not receive. Otherwise, nothing to say, perfect packaging and superb jewelry
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M
Rating: 1 out of 5
Order placed for Valentine's Day two rings one for life and death half of my order has arrived and so Valentine's Day is partly missed because of this moreover there is a problem with one of the rings it arrived a bit scratched I am told that there can be an exchange if I pay for its polishing really disappointed with this order yet I buy every year at Hellfest since they have been there I think it was the last time.
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D
Rating: 4 out of 5
Package received on time and in good condition.
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C
Rating: 1 out of 5
Very disappointed, broken bracelet I was able to return it but no response from them, I called 2 weeks later and was told they hadn't received anything, that it was certainly my fault, wrong address or something else and a few minutes later they found the package then radio silence for several weeks. You always have to chase them. Selling and buying is no problem, but customer service is 0! I will not return.
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M
Rating: 4 out of 5
After-sales service and repair ok. Unfortunately, product of average quality for a price too high.
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M
Rating: 1 out of 5
Product not compliant with the order. All black cap while the one ordered was black and red velvet how to return the package?
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Response from Flibustierparis
Hello Michael, we are sorry for this mistake. We confirm the refund of your order. If this meets your expectations, could you update your rating/review here? Thank you for your time and your valuable help.
I
Rating: 1 out of 5
Package not received but received that of another person. I receive a label for the return and Flibustier informs me to wait for the return of my order to resend it. Today I receive an email informing me of the refund of my order ????? Is it my Christmas
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Response from Flibustierparis
Hello Isabelle,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order was not delivered as expected and understand your disappointment. Your satisfaction is important to us and we are committed to improving our services.
Your case has been processed and if the outcome satisfies you, would you agree to revise your review?
Best regards,
The Flibustier Paris team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order was not delivered as expected and understand your disappointment. Your satisfaction is important to us and we are committed to improving our services.
Your case has been processed and if the outcome satisfies you, would you agree to revise your review?
Best regards,
The Flibustier Paris team
B
Rating: 4 out of 5
Nicely packaged order. The delivery time with Mondial Relais is a bit long.
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S
Rating: 4 out of 5
The gift wrapping and personal message were missing (+3€)
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C
Rating: 1 out of 5
I ordered a bracelet with black beads, the only color that the person I wanted to give it to appreciated. I ended up with a bracelet with khaki and brown beads, so I contacted customer service who replied that it was normal, that it depends on the arrival of the bead colors. I would have preferred to be warned before ordering.
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Response from Flibustierparis
Hello Clara,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the bracelet received did not meet your expectations. Please know that we take your feedback regarding communication about bead colors into account. Your satisfaction is important to us, and we strive to improve our services to better meet our customers' expectations. Please note that we have since modified the photos to better reflect the current batch of stones, but the colors are still complicated to reproduce between reality, the camera, the return screens, and your screen, which all have different settings.
Please do not hesitate to contact us directly if you need further assistance.
Best regards,
The Flibustierparis team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the bracelet received did not meet your expectations. Please know that we take your feedback regarding communication about bead colors into account. Your satisfaction is important to us, and we strive to improve our services to better meet our customers' expectations. Please note that we have since modified the photos to better reflect the current batch of stones, but the colors are still complicated to reproduce between reality, the camera, the return screens, and your screen, which all have different settings.
Please do not hesitate to contact us directly if you need further assistance.
Best regards,
The Flibustierparis team
L
Rating: 1 out of 5
I am not satisfied because I wanted to return my purchase. The return service phone number does not work, when I call the store I am told to call the return service, I explain that this has already been done and that there is no answer. The person in the store tells me in a not very friendly tone "oh well I just had them on the line". So I end up sending an email to the return service, it has now been 15 days since I have been waiting for a response. Not very serious ...
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Response from Flibustierparis
Hello, we are sorry that you did not have the best experience? As you can see from this site and our reviews, we have one of the best customer services in the industry. It is internalized and it is someone from the workshop who responds to you. Unfortunately, we are not always available to answer and the best thing is to send us an email. By the way, your email from October 14 received a response in less than 25 minutes. I cannot find any trace of an unanswered email, but if that is the case, we apologize.
S
Rating: 4 out of 5
20/20
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L
Rating: 1 out of 5
I did not receive the correct item. I was able to easily exchange with customer service. I was refunded, but not the return fees, even though it was not my fault...
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Response from Flibustierparis
Hello Lucas,
Thank you for taking the time to share your feedback. There must have been a confusion because if you receive a wrong item, returns are always free. We will look into this and refund you if applicable.
Best regards,
The Flibustierparis team
Thank you for taking the time to share your feedback. There must have been a confusion because if you receive a wrong item, returns are always free. We will look into this and refund you if applicable.
Best regards,
The Flibustierparis team
G
Rating: 4 out of 5
The purchase went very well. The order was shipped very quickly. The products are of very nice quality. I had to return a product because the size did not fit. The return procedure is not very clear, the costs are at my expense and there is not really any tracking (except for that of the carrier). I still have not been informed of its receipt even though it has been delivered. No refund for the moment. I would have liked to give 5 stars because I fell in love with the shop but I think the return system needs to be reviewed (prepaid label, better tracking)
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P
Rating: 4 out of 5
The bracelet is really very pretty (but it's a shame that a limited edition of 89 copies does not come with a numbered certificate of authenticity)
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C
Rating: 4 out of 5
Very good
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F
Rating: 4 out of 5
Hello, I ordered a limited edition Mad Hatter ring. The package arrived at the pickup point with only 5 days to collect it. That's a bit tight. Fortunately, the pickup point agreed to keep it for one more day. The ring disappointed me a bit; I thought there would be a greater contrast between the polished top and the rougher edges. I would have liked darker/black edges.
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J
Rating: 1 out of 5
The order was not correct, I had to call back several times because no one was able to handle the problem. The AI on the site rejected my request with an incomprehensible reason. In short, nothing went right with this order, I am waiting for the refund.
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Response from Flibustierparis
Hello Jonathan,
Thank you for taking the time to share your experience, although we are sorry to hear that your order did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. During school holidays, our support teams cannot handle all requests unfortunately. Regarding the AI, we will investigate the issue and correct its behavior (thank you for this feedback).
We have since resolved this issue and are processing your refund request. Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Flibustierparis team
Thank you for taking the time to share your experience, although we are sorry to hear that your order did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. During school holidays, our support teams cannot handle all requests unfortunately. Regarding the AI, we will investigate the issue and correct its behavior (thank you for this feedback).
We have since resolved this issue and are processing your refund request. Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Flibustierparis team
J
Rating: 4 out of 5
pretty well-crafted bracelet
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M
Rating: 4 out of 5
nothing to say, great!
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F
Rating: 4 out of 5
I received my new buyer promo code after placing my order, I hope to be able to use it for my next purchase. Other than that.... great, thank you and see you soon
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M
Rating: 4 out of 5
Very beautiful pearls, but for 17 cm, the bracelet is a bit large: I will shorten it.
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F
Rating: 4 out of 5
Very good protection in the package and conforms in spirit .💖..and color of the bracelets ... The WHITE bracelet I had "imagined" 🙄 with the "stones '" a little more sparkling and a little larger diameter ... My recipients of these gifts were very happy 💞 that's the main thing 👍😊. I'm thinking of choosing one for myself! Bonne continuation à vous .
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D
Rating: 4 out of 5
I think I just got the diameter of my handle wrong. I had to order diameter 17 too small. Only small problem. Sincerely
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A
Rating: 4 out of 5
Everything was good, but I had taken a gift-wrapped package and the little card with the note was missing...
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J
Rating: 1 out of 5
I am not satisfied I bought 3 bracelets supposedly changing color blue and green on the illustration in reality it remains always beu moreover the 19 cm corresponding to the size of my bracelet of your turns out too large it would have been necessary for me the size immediately lower with you JM Luco 06 30 03 59 78
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Response from Flibustierparis
Hello, there seems to be some confusion. The bracelets do not change color, they are phosphorescent. They are charged with light and give it back when plunged into the dark. The illustration is a simulation to illustrate the phenomenon.
If you'd like to exchange your bracelets, don't worry, you can use our returns portal. Please visit our website or contact us by e-mail or telephone.
If you'd like to exchange your bracelets, don't worry, you can use our returns portal. Please visit our website or contact us by e-mail or telephone.
W
Rating: 4 out of 5
Flibustier contacted me on this matter and I am happy on the contact and my package will be resent
K
Rating: 4 out of 5
My package arrived on time.
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