The online store Flibustier Paris consistently impresses with its exceptional product quality, as customers frequently highlight the exquisite craftsmanship and beauty of the jewelry. The responsiveness and professionalism of the staff, both in-store and online, are often praised, with many noting their friendly demeanor and helpful advice which enhances the overall shopping experience. Delivery services are noted for being prompt, with many reviews mentioning timely arrivals and well-packaged items that meet expectations.
I bought a Dark Crown bracelet, size 19 cm as usual. However, the bracelet was too small. The person it was intended for, who lives in Marseille, had to return it. I am now waiting for the refund. Héloïse Cerboneschi
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JOE C.
Rating: 2 out of 5
following a purchase from 10/04/2026
I brought my armband in a year ago to be mended, was not told I would only be able to pick it up from the shop so was only able to collect it a year later when I was in Paris again despite telephone requests to send it. I live in Amsterdam
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Manon T.
Rating: 2 out of 5
following a purchase from 07/04/2026
I dropped off 2 bracelets for repair in March because the thread had broken. One of the bracelets was old, the other dated from Christmas and had broken in 2 months. It was only when I came to pick up the repaired bracelets that I was informed of the repair cost! I was never informed of the amount I would have to pay. Moreover, you also wanted to charge me for the repair of the jewelry which was under warranty and had not suffered any shock or damage (the link of the bracelet just broke while putting it on). I am really very disappointed with the customer service, I completely understand that a repair may be chargeable, I have no problem with that, but the least you can do is announce it in the store before the repair, as required by law.
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CHRISTOPHE D.
Rating: 2 out of 5
following a purchase from 28/02/2026
Repair time much longer than announced without being informed of the situation, no message and no commercial gesture
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THOMAS P.
Rating: 2 out of 5
following a purchase from 04/02/2026
The size does not match their recommendation at all. And the customer service is non-existent: they don't even respond to requests. Otherwise, the pearls are pretty.
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Bruno L.
Rating: 2 out of 5
following a purchase from 01/09/2025
I have already bought among other things a chain with a skull scraper and this Hamlet pendant does not fit on the chain (hole too small), it should be compatible! Disappointed for the price.
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Response from Flibustierparis
Hello, each pendant has a different hole and is not necessarily compatible with all chains. We do not see what a skull scraper is, but if the pendant does not satisfy you, you can return it to us for an exchange.
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Duboisset C.
Rating: 2 out of 5
following a purchase from 11/07/2025
Shipping 10 days later ...
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Response from Flibustierparis
Hello Duboisset,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We are committed to improving our service and reducing shipping times to provide you with an optimal experience. Our jewelry is handcrafted in our workshops, sometimes made to order (which was the case here), and with the holidays, delays may be extended. Please feel free to contact us directly for any questions or concerns, we will be happy to assist you.
Best regards,
The Flibustierparis team
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FLAVY G.
Rating: 2 out of 5
following a purchase from 07/10/2024
Good product, the quality is there. Unfortunately I found the packaging to be of much poorer quality. I had ordered a small card with a personalized note, but I only received the jewel. Given the price of the jewel, it could be a little more attractively packaged.
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Response from Flibustierparis
Thank you very much for your feedback. We are delighted that you liked the quality of the jewel, but we are very sorry that the packaging did not meet your expectations. Regarding the card with a personalized note, this seems to have been an oversight on our part, for which we apologize. We do our best to respond to these requests systematically, but some requests may fall through the cracks, especially if the gift wrapping is not selected. We take your feedback into account to improve our services and deliver an experience that matches our jewels. Please do not hesitate to contact us so that we can rectify this oversight and help us improve our service.
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Nino P.
Rating: 2 out of 5
following a purchase from 14/01/2024
the photos used do not accurately represent the product
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Response from Flibustierparis
Hello, can you tell us more about your impression so that we can improve our presentations? We're sorry to hear that you've been disappointed with your purchase. In these situations, the easiest way is to contact our customer service department by e-mail or telephone. You also have 14 days for a refund and 30 days to exchange them if they don't suit you.
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Lorraine U.
Rating: 2 out of 5
following a purchase from 31/10/2022
Unintuitive navigation: click on a promotion and you always return to the home page, for example.
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Response from Flibustierparis
Hello, the site is being redesigned to address these problems. However, the bug you describe is not normal. Can you tell us more at [email protected]. We'd be delighted to get your feedback to improve our service.
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Nicolas L.
Rating: 2 out of 5
following a purchase from 20/05/2022
A regular customer of Flibustier for several years, I was disappointed mainly by the delivery service, its poor organization, and the great lack of communication on the part of the seller. I chose the DPD delivery service, which I had to pay for by making an appointment to pick up my order at home, but the delivery service didn't intervene, I got a call and the delivery was changed to a workplace delivery, because the initial appointment had not been kept... In short, I'm paying more for a service that's cheaper. Customer service tells me that something went wrong when I scheduled my delivery, that I was too quick to choose the time slot (I had received the e-mail to do so), and that in fact, the parcel hadn't really left... Well, as a commercial gesture, they enclosed a "gift" with the parcel, telling me that the delivery would also be reimbursed for the inconvenience, in the end the delivery wasn't reimbursed, and the gift enclosed with the parcel therefore turned into an "unwanted purchase"... My comment is only intended to communicate this bad experience and the seller's lack of interest in the customer, and I'm close to my money, as it's hard to earn. It's a shame to lose customers over unfulfilled commitments. I put two stars, because it's not possible to put one and a half, I don't think there's any dishonesty, at least I hope not, but a word is a word, it's something I undertake to respect every day in my work, it would be so nice if in this case the same thing were done in this case...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/09/2021
No com.my item is still in "order preparation" and has never changed status.
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Response from Flibustierparis
Hello, we are sorry that the communication was not up to your expectations. Your ring did not meet our quality standards and had to be remade. We remain a craft company and some orders may take a little longer than expected.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/07/2021
Very good product but error on the order (delivery of the wrong bracelet). Too bad, the first shipment was perfect.
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Response from Flibustierparis
Hello, you told us about the error by phone, but it concerned the other custom order and not this one? Was there an error on this order too?
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/12/2020
The site is very well done
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/06/2020
Satisfied with the product ordered and delivered
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/05/2020
Decu .... skulls and silver "rings" have shrunk on your bracelets ...
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Response from Flibustierparis
Hello, we don't understand your comment about the skull and the ring having "shrunk"? Please do not hesitate to contact us via our email [email protected]. In the meantime, if your jewel doesn't suit you, you can always send it back to us for an exchange or a refund.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/04/2020
It is not adapted to the mobile version. Surfing on it becomes tedious because there's too much time between the loading of each page. And yet we have the fiber...
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Response from Flibustierparis
Hello, thank you for your feedback. Over the last few days we've been modifying our site to improve it, especially on mobile. Some modifications are still in progress, but mobile navigation should be greatly improved.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/03/2020
Alles in Ordnung
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Response from Flibustierparis
To improve our service, we are trying to understand what is wrong with your order. While you tell us everything is fine, your note does not reflect that impression. Do not hesitate to contact us at [email protected] if you have any concerns.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/12/2019
lamentable return policy: obliged to pay return costs (7.45euros) for an exchange (purchase of 79 euros) I do not recommend this site !!!!
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Response from Flibustierparis
Hello, we offer free delivery to relay points for all orders. Returns are free in the event of an error on our part. In other cases (wrong size, change of mind, etc...) they are at the customer's expense as explained in our terms and conditions. Please note that you can also be reimbursed for return shipping costs if you have chosen the Paypal payment solution (see the Paypal website for details).
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/12/2019
Order received promptly, but no packaging or note as stated on the order.
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Response from Flibustierparis
Hello, we're sorry you didn't receive the gift wrapping as planned. We received many requests for the holidays and an oversight may have occurred with your order. The workshop should contact you to send you these items if it is not too late. If you are satisfied with this solution I invite you to change your rating on Avis Vérifié. Best regards,
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/07/2019
Delivery is a Null. Following an error in my address my package was sent back to flibustier and they ask me to pay the shipping costs again. For an order of more than 150€ I find it lamentable and unmerchantable!
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Response from Flibustierparis
Hello Mr Lagier, We're sorry to hear about this inconvenience. We have a free delivery system, but when you placed your first order you chose home delivery, which is subject to a charge.
An addressing error prevented the post office from delivering your parcel, but we are not responsible for either the addressing error or for the fact that the post office did not get back to you. We make absolutely no margin on deliveries and unfortunately we have to pay for a new delivery each time we send you a parcel, and it is impossible to get a refund for the previous one. We therefore offered you the option of paying for a relay point delivery, but this apparently didn't satisfy you. We are therefore at an impasse because you feel that it is up to us to pay for home delivery, which was not originally a free service, and for a mistake that we did not make. Best regards,
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/01/2019
The site is well designed. On the other hand, shipping to foreign countries, in this case Switzerland, is really not optimal. Because there were no documents with the shipment. Customs blocked the parcel and I had to provide them with a copy of the invoice for the value. So I lost 2 weeks....
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Response from Flibustierparis
Hello, this is an error by our carrier at the time of your shipment and we are very sorry. All our parcels to foreign countries leave with the CN23 form and the invoice for customs processing.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/01/2019
The delivery is really too long!
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Response from Flibustierparis
Hello, we are sorry that you are disappointed with your experience at flibustier Paris. We do our utmost to ensure that all orders are dispatched within our delivery times. Unfortunately, it can happen that we are a little late or that a logistical error causes a delay in delivery. We can assure you that over 95% of orders leave and arrive on time.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/06/2018
I was very unpleasantly surprised to have to pay customs fees. Your products are sumptuous, but already quite expensive. You add the cost of delivery and decide whether or not to buy the gift. But customs fees are a nasty surprise on arrival that you can't estimate before ordering!
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Response from Flibustierparis
Hello, unfortunately Switzerland is not part of the European Community and is therefore subject to import duties. We are not responsible for these charges. However, if you live outside the European Community, you won't pay French VAT, which means a saving of 20% on the actual price.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/05/2018
delivery time too long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/11/2017
correct. The products are well displayed
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/05/2017
Delivery time much longer than announced due to customs problems which increased the final price by 35% (Swiss VAT is 8%)!
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Response from Flibustierparis
Unfortunately, it's the Swiss government that manages taxes and the time required to clear imports through customs. We cannot influence these parameters.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/01/2017
very nice products but as always not received the baguier so no order in progress and product evaluation
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/10/2016
Communication is poor. 15 days to receive my parcel. OK maybe because of the Post Office, but at the very least, they could have offered a small commercial coupon so that I could recommend them again without this bad experience. Plus, I really love their bracelets, which are of superb quality. It's a shame about communication... and the direct "yes bah it's not our fault. Goodbye!
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Response from Flibustierparis
Hello, we understand your frustration at not being able to receive your parcel on time and we are very sorry. La Poste has misplaced more than twenty parcels at a time, and you were not the only one to do so. What's more, La Poste systematically blames us and keeps telling you to contact us, even though we don't have any more information than they do. We're sorry if you feel that we haven't handled your request correctly, but rest assured that we're doing everything we can to ensure that you receive your parcel on time. La Poste requires 15 days to investigate and during this time we have no further information. We have a compensation policy in such cases, but we are still waiting for the problem to be resolved. A voucher will be sent to you within a week. Sincerely, Customer Service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/05/2016
I would have given it 5 stars for the quality and style of the product. But I had to pay 10€ for the return postage for a size exchange (when it says free exchange) and the worst thing is that the 150€ bracelet was sent back to me in the parcel without its original jewelry box. Especially as it was a gift, I was obliged to give it back without the box..... I am waiting for the box to be returned. Thank you for your help.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/02/2016
I have not received my entire order, I am missing the Poussière 2 necklace. I have contacted your services by phone to report this, so I am waiting to receive what I am missing.
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