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M
Rating: 4 out of 5
Superb ring, very good quality but runs large despite the measurements taken before the order
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Customer reviews of Flibustierparis
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9,7
/10
Overall rating: 9,7 out of 10
Based on 6 322 published reviews
Summary of reviews
The online store Flibustier Paris consistently impresses with its exceptional product quality, as customers frequently highlight the exquisite craftsmanship and beauty of the jewelry. The responsiveness and professionalism of the staff, both in-store and online, are often praised, with many noting their friendly demeanor and helpful advice which enhances the overall shopping experience. Delivery services are noted for being prompt, with many reviews mentioning timely arrivals and well-packaged items that meet expectations.
Reviews 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
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A
Rating: 4 out of 5
Very friendly and great jewelry
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A
Rating: 4 out of 5
Very beautiful product, but packaging sold with it is not suitable (too small)
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M
Rating: 4 out of 5
I expected the skulls to be a little bigger
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P
Rating: 4 out of 5
Very good mail order service. Thank you
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H
Rating: 2 out of 5
I bought a Dark Crown bracelet, size 19 cm as usual. However, the bracelet was too small. The person it was intended for, who lives in Marseille, had to return it. I am now waiting for the refund. Héloïse Cerboneschi
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J
Rating: 2 out of 5
I brought my armband in a year ago to be mended, was not told I would only be able to pick it up from the shop so was only able to collect it a year later when I was in Paris again despite telephone requests to send it. I live in Amsterdam
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M
Rating: 2 out of 5
I dropped off 2 bracelets for repair in March because the thread had broken. One of the bracelets was old, the other dated from Christmas and had broken in 2 months. It was only when I came to pick up the repaired bracelets that I was informed of the repair cost! I was never informed of the amount I would have to pay. Moreover, you also wanted to charge me for the repair of the jewelry which was under warranty and had not suffered any shock or damage (the link of the bracelet just broke while putting it on). I am really very disappointed with the customer service, I completely understand that a repair may be chargeable, I have no problem with that, but the least you can do is announce it in the store before the repair, as required by law.
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A
Rating: 4 out of 5
Very pretty, however a difference in shade between the two rings "to life, to death" but still happy unique style
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J
Rating: 4 out of 5
Good quality product and efficient customer service.
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C
Rating: 2 out of 5
Repair time much longer than announced without being informed of the situation, no message and no commercial gesture
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T
Rating: 2 out of 5
The size does not match their recommendation at all. And the customer service is non-existent: they don't even respond to requests. Otherwise, the pearls are pretty.
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P
Rating: 4 out of 5
Order as requested except that I asked for a gift wrapping and I had written a little text that I did not receive. Otherwise, nothing to say, perfect packaging and superb jewelry
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D
Rating: 4 out of 5
Package received on time and in good condition.
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M
Rating: 4 out of 5
After-sales service and repair ok. Unfortunately, product of average quality for a price too high.
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B
Rating: 4 out of 5
Nicely packaged order. The delivery time with Mondial Relais is a bit long.
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S
Rating: 4 out of 5
The gift wrapping and personal message were missing (+3€)
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S
Rating: 4 out of 5
20/20
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B
Rating: 2 out of 5
I have already bought among other things a chain with a skull scraper and this Hamlet pendant does not fit on the chain (hole too small), it should be compatible! Disappointed for the price.
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Response from Flibustierparis
Hello, each pendant has a different hole and is not necessarily compatible with all chains. We do not see what a skull scraper is, but if the pendant does not satisfy you, you can return it to us for an exchange.
J
Rating: 3 out of 5
I tried to use the link "15% off if you subscribe to the newsletter". When clicking on it - it came to 10% - and then we never received the code. So I ended up paying full price. Another thing - the prices were not the same on Android, Apple, and computer - very strange. Otherwise - positive point, the delivery, and care of the package was PERFECT
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Response from Flibustierparis
Hello JP,
Thank you for your detailed and constructive feedback. We are sorry to hear that you encountered problems with our newsletter and the receipt of the discount code. We take your comments very seriously and will check this to improve our service. Regarding the price differences on different platforms, we will also investigate this point. However, at no time do we promise 15% for subscribing to the Newsletter; if you have a screenshot of this message, we would be interested in obtaining it, as well as for the price differences.
We are pleased that the delivery and care given to your package met your expectations. Your satisfaction is important to us, and we hope to have the opportunity to serve you again.
Best regards,
The Flibustierparis team
Thank you for your detailed and constructive feedback. We are sorry to hear that you encountered problems with our newsletter and the receipt of the discount code. We take your comments very seriously and will check this to improve our service. Regarding the price differences on different platforms, we will also investigate this point. However, at no time do we promise 15% for subscribing to the Newsletter; if you have a screenshot of this message, we would be interested in obtaining it, as well as for the price differences.
We are pleased that the delivery and care given to your package met your expectations. Your satisfaction is important to us, and we hope to have the opportunity to serve you again.
Best regards,
The Flibustierparis team
G
Rating: 4 out of 5
The purchase went very well. The order was shipped very quickly. The products are of very nice quality. I had to return a product because the size did not fit. The return procedure is not very clear, the costs are at my expense and there is not really any tracking (except for that of the carrier). I still have not been informed of its receipt even though it has been delivered. No refund for the moment. I would have liked to give 5 stars because I fell in love with the shop but I think the return system needs to be reviewed (prepaid label, better tracking)
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P
Rating: 4 out of 5
The bracelet is really very pretty (but it's a shame that a limited edition of 89 copies does not come with a numbered certificate of authenticity)
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C
Rating: 4 out of 5
Very good
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F
Rating: 3 out of 5
We had to return the purchase because the ring size was too small, my daughter did not understand the guide well.
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F
Rating: 4 out of 5
Hello, I ordered a limited edition Mad Hatter ring. The package arrived at the pickup point with only 5 days to collect it. That's a bit tight. Fortunately, the pickup point agreed to keep it for one more day. The ring disappointed me a bit; I thought there would be a greater contrast between the polished top and the rougher edges. I would have liked darker/black edges.
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D
Rating: 2 out of 5
Shipping 10 days later ...
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Response from Flibustierparis
Hello Duboisset,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We are committed to improving our service and reducing shipping times to provide you with an optimal experience. Our jewelry is handcrafted in our workshops, sometimes made to order (which was the case here), and with the holidays, delays may be extended. Please feel free to contact us directly for any questions or concerns, we will be happy to assist you.
Best regards,
The Flibustierparis team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We are committed to improving our service and reducing shipping times to provide you with an optimal experience. Our jewelry is handcrafted in our workshops, sometimes made to order (which was the case here), and with the holidays, delays may be extended. Please feel free to contact us directly for any questions or concerns, we will be happy to assist you.
Best regards,
The Flibustierparis team
J
Rating: 4 out of 5
pretty well-crafted bracelet
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F
Rating: 3 out of 5
I ordered a size XL and received a size S. I requested an exchange at the Paris store but it is impossible to reserve the desired size more than 24 hours before going to the store. I was told 10 times that it was impossible to block a piece of jewelry more than 24 hours in advance while I come from the province. What a shame because the jewelry is very beautiful.
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Response from Flibustierparis
Dear Florence,
Thank you for taking the time to share your feedback on our Flibustierparis site. We are delighted that you appreciate the beauty of our jewelry. However, we are sorry to hear that your exchange experience did not meet your expectations, particularly regarding the availability of sizes. Please note that you can make a claim to our customer service to obtain a free exchange without having to travel.
Your feedback is valuable and helps us improve our service. You have since been able to exchange your bracelet in-store, please feel free to modify your rating to reflect these recent events.
Best regards,
The Flibustierparis team
Thank you for taking the time to share your feedback on our Flibustierparis site. We are delighted that you appreciate the beauty of our jewelry. However, we are sorry to hear that your exchange experience did not meet your expectations, particularly regarding the availability of sizes. Please note that you can make a claim to our customer service to obtain a free exchange without having to travel.
Your feedback is valuable and helps us improve our service. You have since been able to exchange your bracelet in-store, please feel free to modify your rating to reflect these recent events.
Best regards,
The Flibustierparis team
M
Rating: 4 out of 5
nothing to say, great!
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F
Rating: 4 out of 5
I received my new buyer promo code after placing my order, I hope to be able to use it for my next purchase. Other than that.... great, thank you and see you soon
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M
Rating: 4 out of 5
Very beautiful pearls, but for 17 cm, the bracelet is a bit large: I will shorten it.
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F
Rating: 4 out of 5
Very good protection in the package and conforms in spirit .💖..and color of the bracelets ... The WHITE bracelet I had "imagined" 🙄 with the "stones '" a little more sparkling and a little larger diameter ... My recipients of these gifts were very happy 💞 that's the main thing 👍😊. I'm thinking of choosing one for myself! Bonne continuation à vous .
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D
Rating: 4 out of 5
I think I just got the diameter of my handle wrong. I had to order diameter 17 too small. Only small problem. Sincerely
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A
Rating: 4 out of 5
Everything was good, but I had taken a gift-wrapped package and the little card with the note was missing...
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W
Rating: 4 out of 5
Flibustier contacted me on this matter and I am happy on the contact and my package will be resent
F
Rating: 2 out of 5
Good product, the quality is there. Unfortunately I found the packaging to be of much poorer quality. I had ordered a small card with a personalized note, but I only received the jewel. Given the price of the jewel, it could be a little more attractively packaged.
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Response from Flibustierparis
Thank you very much for your feedback. We are delighted that you liked the quality of the jewel, but we are very sorry that the packaging did not meet your expectations. Regarding the card with a personalized note, this seems to have been an oversight on our part, for which we apologize. We do our best to respond to these requests systematically, but some requests may fall through the cracks, especially if the gift wrapping is not selected. We take your feedback into account to improve our services and deliver an experience that matches our jewels. Please do not hesitate to contact us so that we can rectify this oversight and help us improve our service.
N
Rating: 3 out of 5
Bracelet sent in January because the elastic was broken 1 year later. I waited until September after 3 calls to receive my repair. They had "forgotten" me. Not cool
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Response from Flibustierparis
Thank you for sharing your experience with us. I am very sorry for the frustration caused by the delay in repairing your bracelet.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
K
Rating: 4 out of 5
My package arrived on time.
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S
Rating: 4 out of 5
Serious follow-up, efficient after-sales service. Thank you
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