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D
Rating: 4 out of 5
I think I just got the diameter of my handle wrong. I had to order diameter 17 too small. Only small problem. Sincerely
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Customer reviews of Flibustierparis
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 6 410 published reviews
Summary of reviews
Flibustierparis consistently delivers beautiful jewelry with careful packaging and attractive presentation, including pouches and cleaning cloths, which enhances the unboxing experience. Customers highlight fast delivery and reliable shipping, with items matching images and arriving in superb condition, often accompanied by responsive and friendly customer service. The craftsmanship and design are repeatedly praised, noting professional, attentive staff, exceptional quality stones, and a wide range of stylish, well-made pieces that invite repeat purchases. Overall, the store is described as reliable, with top-notch product quality, efficient delivery, and a pleasant shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Everything was good, but I had taken a gift-wrapped package and the little card with the note was missing...
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W
Rating: 4 out of 5
Flibustier contacted me on this matter and I am happy on the contact and my package will be resent
F
Rating: 2 out of 5
Good product, the quality is there. Unfortunately I found the packaging to be of much poorer quality. I had ordered a small card with a personalized note, but I only received the jewel. Given the price of the jewel, it could be a little more attractively packaged.
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Response from Flibustierparis
Thank you very much for your feedback. We are delighted that you liked the quality of the jewel, but we are very sorry that the packaging did not meet your expectations. Regarding the card with a personalized note, this seems to have been an oversight on our part, for which we apologize. We do our best to respond to these requests systematically, but some requests may fall through the cracks, especially if the gift wrapping is not selected. We take your feedback into account to improve our services and deliver an experience that matches our jewels. Please do not hesitate to contact us so that we can rectify this oversight and help us improve our service.
N
Rating: 3 out of 5
Bracelet sent in January because the elastic was broken 1 year later. I waited until September after 3 calls to receive my repair. They had "forgotten" me. Not cool
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Response from Flibustierparis
Thank you for sharing your experience with us. I am very sorry for the frustration caused by the delay in repairing your bracelet.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
K
Rating: 4 out of 5
My package arrived on time.
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S
Rating: 4 out of 5
Serious follow-up, efficient after-sales service. Thank you
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H
Rating: 3 out of 5
A week's delay
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Response from Flibustierparis
Hello, repair services can take up to 6 weeks, especially during the summer vacations when the workshop is impacted by the schedules of each of our employees.
X
Rating: 4 out of 5
perfect look but the elastic band is a bit "cheap"!
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C
Rating: 3 out of 5
Pretty earrings, but a little disappointed because the stone is more pink than red, and the length of the earrings looks longer in the photo than in reality.
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Response from Flibustierparis
Hello, the stone is indeed ruby-colored. We're going to modify the data sheet so that it's clearer and reflects reality. Thank you for your feedback.
However, the size is the same and is clearly indicated in the item details. Can you measure one of your earrings to compare?
However, the size is the same and is clearly indicated in the item details. Can you measure one of your earrings to compare?
K
Rating: 4 out of 5
I paid to receive the chain, I have to pay to send it back and pay again to receive the new chain. So about 15 euros for shipping ... morality: be more careful than me (I took a 40 cm instead of 50)
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P
Rating: 4 out of 5
Very good quality. I recommend them.
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L
Rating: 4 out of 5
Package delivered late but arrived in good condition
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J
Rating: 4 out of 5
Beautiful jewelry, but the quality of the garment is disappointing given the price... the cotton is "plastic", but it's made in China.
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L
Rating: 4 out of 5
I won't give it five stars, although the bracelet is of very good quality and shipping was very fast. I'm not sure if it contains imperial jasper stones. I have written to your customer service department but have not yet received a reply.
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D
Rating: 4 out of 5
Top quality and high level of customer service. Don‘t understand why a large box is used for the shipment of a silver chain.
Response from Flibustierparis
Hi, thank you for your feedback. We used to ship the silver chain in our necklaces box and those only fit in our large shipment boxes. But you made a good point and we'll ship them with our small pouches form now on.
L
Rating: 4 out of 5
Fast delivery, but still expensive for a silver ring
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G
Rating: 4 out of 5
I am satisfied
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P
Rating: 3 out of 5
The jewels are beautiful, but ordering the right size seems to be mission impossible. Even if I try twice, it doesn't fit. Too bad, I'm keeping the larger size because €10 shipping to exchange it is getting really expensive!
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Response from Flibustierparis
Hello, size problems are the same everywhere. It's not always easy to evaluate your size for a first purchase. We've put together a number of guides to help you, and we also offer custom sizing on almost all our jewelry. You tell us your measurements and we'll make the jewel to your size, adjusted as you wish.
N
Rating: 2 out of 5
the photos used do not accurately represent the product
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Response from Flibustierparis
Hello, can you tell us more about your impression so that we can improve our presentations? We're sorry to hear that you've been disappointed with your purchase. In these situations, the easiest way is to contact our customer service department by e-mail or telephone. You also have 14 days for a refund and 30 days to exchange them if they don't suit you.
L
Rating: 4 out of 5
Good cam and a super nice tph operator. Keep up the good work. Note: even your parcels look good, but I'm afraid that one day they'll attract the attention of malendrins for pirate-style opening, if I can put it that way. A more discreet package perhaps? an idea to be explored in the light of your feedback.
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C
Rating: 4 out of 5
Nice bracelet
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A
Rating: 4 out of 5
Nothing to say about the shipping and packaging, it's great. On the other hand, I chose a size that was too big, so I'm making an exchange.
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C
Rating: 4 out of 5
Nice product, received quickly. It's a gift that would please. It remains to be seen how well the card holder will hold up over time. Happy with my first purchase.
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M
Rating: 4 out of 5
Only negative point, option with packaging and message, the card with the personalized message was not in the package... Too bad
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A
Rating: 4 out of 5
Delivery on time, the boxes are a little damaged, and the cases, which I have not tested, as they are gifts, look a little "cheap".
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K
Rating: 4 out of 5
Quality jewelry and attentive customer service. The only downside is the delivery company they deal with.
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K
Rating: 4 out of 5
Very nice cap
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H
Rating: 4 out of 5
Super products c and my 3 bracelet 👍
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O
Rating: 4 out of 5
Slightly high value for money
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C
Rating: 4 out of 5
The bracelets are great, delivery very good (except for long delays because I had to wait for the weekend, I was hoping DPD would deliver on Saturday morning). I really like the reflections of the stones. I'll think of you for my next purchase.
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L
Rating: 4 out of 5
Nice product, nice finish .
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H
Rating: 3 out of 5
Quality products undeniably but disappointed with the responsiveness of the sales team I normally had a discount voucher following registration and impossible to validate the amount was not huge but just on principle.
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Response from Flibustierparis
Hello, coupons are automatically generated by modules with specific rules that can limit their use in time or according to an amount, or even if delivery is free or not. These rules are numerous and unfortunately we can't modify them for each request. Please e-mail your request to [email protected] so that we can correct the problem and modify the rules if necessary. We'll send you a voucher for your next order.
H
Rating: 4 out of 5
Good eye
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M
Rating: 4 out of 5
A little complicated to get customer service by phone, I had to call the wrong day ^^ Reply by mail a few days later but the order was already done. Apart from that nothing to report, order and delivery at the top.
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Y
Rating: 4 out of 5
Fast delivery, in good condition. Beautiful bracelet. Thank you and keep up the good work.
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B
Rating: 4 out of 5
Impeccable. Simple, clear and efficient.
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E
Rating: 4 out of 5
Very nice
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E
Rating: 3 out of 5
Good evening, satisfied with the bracelet. The delivery was fast and impeccable.
What I find unfortunate is that I needed to exchange the size of the bracelet. So I had to pay the return postage, unfortunately when I ordered the bracelet it was on special offer, so I had to pay the difference and again the postage. Perhaps the exchanges/returns should be reviewed.
Best regards!
Thank you
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What I find unfortunate is that I needed to exchange the size of the bracelet. So I had to pay the return postage, unfortunately when I ordered the bracelet it was on special offer, so I had to pay the difference and again the postage. Perhaps the exchanges/returns should be reviewed.
Best regards!
Thank you
A
Rating: 4 out of 5
Very fast delivery, well packaged. Too bad the items are so expensive.
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