The online store Flibustier Paris consistently impresses with its exceptional product quality, as customers frequently highlight the exquisite craftsmanship and beauty of the jewelry. The responsiveness and professionalism of the staff, both in-store and online, are often praised, with many noting their friendly demeanor and helpful advice which enhances the overall shopping experience. Delivery services are noted for being prompt, with many reviews mentioning timely arrivals and well-packaged items that meet expectations.
Hello, repair services can take up to 6 weeks, especially during the summer vacations when the workshop is impacted by the schedules of each of our employees.
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xavier P.
Rating: 4 out of 5
following a purchase from 04/07/2024
perfect look but the elastic band is a bit "cheap"!
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Charlotte P.
Rating: 3 out of 5
following a purchase from 01/07/2024
Pretty earrings, but a little disappointed because the stone is more pink than red, and the length of the earrings looks longer in the photo than in reality.
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Response from Flibustierparis
Hello, the stone is indeed ruby-colored. We're going to modify the data sheet so that it's clearer and reflects reality. Thank you for your feedback.
However, the size is the same and is clearly indicated in the item details. Can you measure one of your earrings to compare?
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Karen M.
Rating: 4 out of 5
following a purchase from 21/06/2024
I paid to receive the chain, I have to pay to send it back and pay again to receive the new chain. So about 15 euros for shipping ... morality: be more careful than me (I took a 40 cm instead of 50)
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Pierre G.
Rating: 4 out of 5
following a purchase from 28/05/2024
Very good quality. I recommend them.
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Loic M.
Rating: 4 out of 5
following a purchase from 08/05/2024
Package delivered late but arrived in good condition
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Julie B.
Rating: 4 out of 5
following a purchase from 06/05/2024
Beautiful jewelry, but the quality of the garment is disappointing given the price... the cotton is "plastic", but it's made in China.
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Lionel R.
Rating: 4 out of 5
following a purchase from 01/05/2024
I won't give it five stars, although the bracelet is of very good quality and shipping was very fast. I'm not sure if it contains imperial jasper stones. I have written to your customer service department but have not yet received a reply.
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Dominik R.
Rating: 4 out of 5
following a purchase from 23/04/2024
Top quality and high level of customer service. Don‘t understand why a large box is used for the shipment of a silver chain.
Response from Flibustierparis
Hi, thank you for your feedback. We used to ship the silver chain in our necklaces box and those only fit in our large shipment boxes. But you made a good point and we'll ship them with our small pouches form now on.
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Laure B.
Rating: 4 out of 5
following a purchase from 14/04/2024
Fast delivery, but still expensive for a silver ring
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GUY S.
Rating: 4 out of 5
following a purchase from 19/03/2024
I am satisfied
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Priscilla M.
Rating: 3 out of 5
following a purchase from 29/02/2024
The jewels are beautiful, but ordering the right size seems to be mission impossible. Even if I try twice, it doesn't fit. Too bad, I'm keeping the larger size because €10 shipping to exchange it is getting really expensive!
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Response from Flibustierparis
Hello, size problems are the same everywhere. It's not always easy to evaluate your size for a first purchase. We've put together a number of guides to help you, and we also offer custom sizing on almost all our jewelry. You tell us your measurements and we'll make the jewel to your size, adjusted as you wish.
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Nino P.
Rating: 2 out of 5
following a purchase from 14/01/2024
the photos used do not accurately represent the product
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Response from Flibustierparis
Hello, can you tell us more about your impression so that we can improve our presentations? We're sorry to hear that you've been disappointed with your purchase. In these situations, the easiest way is to contact our customer service department by e-mail or telephone. You also have 14 days for a refund and 30 days to exchange them if they don't suit you.
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Lionel D.
Rating: 4 out of 5
following a purchase from 22/12/2023
Good cam and a super nice tph operator. Keep up the good work. Note: even your parcels look good, but I'm afraid that one day they'll attract the attention of malendrins for pirate-style opening, if I can put it that way. A more discreet package perhaps? an idea to be explored in the light of your feedback.
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Corinne R.
Rating: 4 out of 5
following a purchase from 20/12/2023
Nice bracelet
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Aline L.
Rating: 4 out of 5
following a purchase from 14/12/2023
Nothing to say about the shipping and packaging, it's great. On the other hand, I chose a size that was too big, so I'm making an exchange.
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Clmence L.
Rating: 4 out of 5
following a purchase from 08/12/2023
Nice product, received quickly. It's a gift that would please. It remains to be seen how well the card holder will hold up over time. Happy with my first purchase.
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Michael A.
Rating: 4 out of 5
following a purchase from 08/11/2023
Only negative point, option with packaging and message, the card with the personalized message was not in the package... Too bad
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Agns F.
Rating: 4 out of 5
following a purchase from 10/11/2023
Delivery on time, the boxes are a little damaged, and the cases, which I have not tested, as they are gifts, look a little "cheap".
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Kvin B.
Rating: 4 out of 5
following a purchase from 02/11/2023
Quality jewelry and attentive customer service. The only downside is the delivery company they deal with.
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Karene G.
Rating: 4 out of 5
following a purchase from 10/10/2023
Very nice cap
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Herve S.
Rating: 4 out of 5
following a purchase from 05/09/2023
Super products c and my 3 bracelet 👍
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Ophlie D.
Rating: 4 out of 5
following a purchase from 04/09/2023
Slightly high value for money
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Christle T.
Rating: 4 out of 5
following a purchase from 31/08/2023
The bracelets are great, delivery very good (except for long delays because I had to wait for the weekend, I was hoping DPD would deliver on Saturday morning). I really like the reflections of the stones. I'll think of you for my next purchase.
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Lionel D.
Rating: 4 out of 5
following a purchase from 16/08/2023
Nice product, nice finish .
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Hannuzet S.
Rating: 3 out of 5
following a purchase from 26/07/2023
Quality products undeniably but disappointed with the responsiveness of the sales team I normally had a discount voucher following registration and impossible to validate the amount was not huge but just on principle.
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Response from Flibustierparis
Hello, coupons are automatically generated by modules with specific rules that can limit their use in time or according to an amount, or even if delivery is free or not. These rules are numerous and unfortunately we can't modify them for each request. Please e-mail your request to [email protected] so that we can correct the problem and modify the rules if necessary. We'll send you a voucher for your next order.
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Helios T.
Rating: 4 out of 5
following a purchase from 22/04/2023
Good eye
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matthieu S.
Rating: 4 out of 5
following a purchase from 28/04/2023
A little complicated to get customer service by phone, I had to call the wrong day ^^ Reply by mail a few days later but the order was already done. Apart from that nothing to report, order and delivery at the top.
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Yves L.
Rating: 4 out of 5
following a purchase from 06/02/2023
Fast delivery, in good condition. Beautiful bracelet. Thank you and keep up the good work.
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Baptiste C.
Rating: 4 out of 5
following a purchase from 16/04/2023
Impeccable. Simple, clear and efficient.
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 13/03/2023
Very nice
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Elodie R.
Rating: 3 out of 5
following a purchase from 24/02/2023
Good evening, satisfied with the bracelet. The delivery was fast and impeccable.
What I find unfortunate is that I needed to exchange the size of the bracelet. So I had to pay the return postage, unfortunately when I ordered the bracelet it was on special offer, so I had to pay the difference and again the postage. Perhaps the exchanges/returns should be reviewed.
Best regards!
Thank you
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Anne-Laure J.
Rating: 4 out of 5
following a purchase from 15/02/2023
Very fast delivery, well packaged. Too bad the items are so expensive.
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Martine R.
Rating: 4 out of 5
following a purchase from 05/02/2023
Satisfied with order and delivery
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Merwan A.
Rating: 4 out of 5
following a purchase from 05/02/2023
34€ to put a silicone wire back on my bracelet that broke off, but it's well done and the bracelet is cool, so it's good.
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Claudine M.
Rating: 4 out of 5
following a purchase from 25/01/2023
Excellent product presentation, packaging...
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Didier D.
Rating: 4 out of 5
following a purchase from 11/01/2023
The new ring seems thinner and more fragile.
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Emma K.
Rating: 4 out of 5
following a purchase from 12/12/2022
Very nice products, well packaged
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Lorraine U.
Rating: 4 out of 5
following a purchase from 27/11/2022
Waiting for the sales.
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Lefebvre S.
Rating: 3 out of 5
following a purchase from 30/11/2022
Difficulty logging on to the site to create a new password, in order to access the bracelet refund because the size did not match, obligation to contact the store for a refund by three times.
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Response from Flibustierparis
Hello, the site has had some technical problems recently, preventing you from logging in to your customer account. These incidents have now been resolved.
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