Customer reviews of Flibustierparis

Delivery problems

Top delivery and customer service

The site is good; however, the delivery was dropped off at a relay point that was not even close to my home. This was changed at the last minute for an even more distant Point Poste: only to be unable to pick it up on Saturday because the post office was exceptionally closed... Give preference to Colissimo in the future!

Let's say a little long between order preparation and delivery, but very well packaged.

I would have liked to have a little more detail on the red jade bracelet I bought. It includes other stones but no indication is given, which is also true for other jewels.

Fast, efficient and very well followed up

Clear navigation, accurate delivery on time

Great products and good quality

Beautiful product as I imagined it

Very good site navigation, but delivery is not up to scratch. No SMS sent, no email confirming delivery time. And the parcel was thrown in my garden because I was absent. Considering the value of the package, I don't find this very serious.

Beautifully made product delivered. Unfortunately, not the right size, as the procedure for measuring without a baguier was not exact... On the other hand, the person in charge of the return was very professional. So, generally speaking, I'm satisfied with my experience. I'm now waiting for the final ring, corresponding to my finger circumference measured with the ring gauge I received.

Unintuitive navigation: click on a promotion and you always return to the home page, for example.

Very good site, some products are still very expensive.

I may have missed this information on your site, but I thought that jewellers usually sent back the excess pearls removed when resizing. So I was expecting to receive the pearls removed from my bracelet in my parcel. But apart from that, the quality of your products and online service is impeccable.

Top quality, fast delivery

Ok but only one model of earring too bad! Otherwise perfect.

Nothing to report in particular. Friendly welcome and repair carried out.

The navigation on my site is very good, it's fluid, it's intuitive. On the other hand an error was made in my order, I didn't receive the right gourd.

Very good! On a negative note, the bracelet we received turned out to be too big. We sent it back asking for an exchange (we paid for our own return, which is normal). In the end, they refunded us and we had to recommend it, paying back the shipping costs. In this case, why put a small piece of paper inside the parcel indicating that you can exchange it or refund it, as you wish?

Products as described.

Satisfied

The category menu made my search easier.

I'm quite satisfied

Beautiful jewelry as described.
I will recommend more 🤟

After-sales service repair times need to be reviewed and, above all, you need to keep your customers informed, as they are too often left without any news. Repairs are very well done and the staff are pleasant.

A regular customer of Flibustier for several years, I was disappointed mainly by the delivery service, its poor organization, and the great lack of communication on the part of the seller. I chose the DPD delivery service, which I had to pay for by making an appointment to pick up my order at home, but the delivery service didn't intervene, I got a call and the delivery was changed to a workplace delivery, because the initial appointment had not been kept... In short, I'm paying more for a service that's cheaper. Customer service tells me that something went wrong when I scheduled my delivery, that I was too quick to choose the time slot (I had received the e-mail to do so), and that in fact, the parcel hadn't really left... Well, as a commercial gesture, they enclosed a "gift" with the parcel, telling me that the delivery would also be reimbursed for the inconvenience, in the end the delivery wasn't reimbursed, and the gift enclosed with the parcel therefore turned into an "unwanted purchase"... My comment is only intended to communicate this bad experience and the seller's lack of interest in the customer, and I'm close to my money, as it's hard to earn. It's a shame to lose customers over unfulfilled commitments. I put two stars, because it's not possible to put one and a half, I don't think there's any dishonesty, at least I hope not, but a word is a word, it's something I undertake to respect every day in my work, it would be so nice if in this case the same thing were done in this case...

Hello. That's great.

Beautiful products and impeccable customer service!

Nice product Sav friendly and understanding it was just for a change of order I did not put 5 stars just because it was a little complicated to use the voucher but the problem was solved in a few days

Beautiful, high-quality products with original looks...

Order received very quickly with no problems

I've ordered from them before without any problems but this time I'm disappointed. I asked for gift wrapping and I didn't get it, and I asked for a little note that I didn't get either ... I sent an e-mail to explain my situation and no reply ... more than disappointed, I'm going to have to do everything at the last minute to avoid disappointing the person I intended to give it to.

The ring is superb! fine, discreet and delicate. a real coup de coeur!

Although my order was "lost" just an email and very quickly contacted to repair the error, but too bad for a 1st order. It can happen... Person reactive on the phone and a little gift of apology, it's a pleasure! Jewelry meets my expectations, being forced to remove them every day I'm waiting to see the lifespan of the clasp with "ficelles", maybe the size, 1 cm less would have fit me better I think! But satisfied

Unfortunately, the 24/48 hour deadline indicated on the website was not respected.

Reliable company, commercial and attentive customer service, singular jewels. No 5 stars just because the parcel arrived pierced...

Hello, nothing to say everything is ok thank you.

Meets my expectations

Delivery the day after my order

Easy to navigate