Hello, thank you for taking the time to write to us to express your frustration. We've gone back over all the exchanges and here's what came up: - We tried to contact you by phone and e-mail to sort out your repair as quickly as possible without any response from you. - As soon as we finally got it back, we gave you priority, even though the delivery time is 3 to 4 weeks. We received your bracelet on January 12, although you wanted it by January 17. - It was an old model, and the workshop wanted to check with you that it wasn't a personalized bracelet and reassemble it as it was, but there seemed to be some resistance to providing us with answers. - Finally, you asked us to cancel your son's gift, which we did immediately. I understand his disappointment, but all we did was carry out your request.