Customer reviews of Foie Gras Gourmet

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 290 published reviews
5 1 142 89% 4 102 8% 3 20 2% 2 13 1% 1 13 1%

Summary of reviews

Foie Gras Gourmet consistently delivers fast, reliable delivery with items arriving quickly and on time, often in well-packaged condition. Customers repeatedly highlight the quality of a wide range of products, noting excellent goose liver and duck liver offerings and delicious, other items that guests enjoy. The store also stands out for attentive service and clear ordering processes, with many mentions of helpful staff, careful packaging, and a smooth purchasing experience. Overall, the experience is characterized by prompt shipping, strong product quality, and dependable customer service.

1 star review

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M
Martin W.
Rating: 1 out of 5
following a purchase from 01/04/2026
A delivery company is chosen by Foie Gras Gourmet that does not transport food on Sundays and public holidays. Food items are then left somewhere in a distribution station or in a transport vehicle because one wants to spend Sundays and public holidays elsewhere instead of delivering goods. My delivery took almost 9 days. Customer service informed me that I should have chosen an "Express" delivery otherwise.
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Response from Foie Gras Gourmet
Hello Martin, no transport company operates on Sundays and public holidays. Your order was delivered within 5 working days, which corresponds to the standard delivery time. As already mentioned, the ordered products are canned goods that can be stored at room temperature for years. To receive your order as desired within 1 to 3 days, please choose DHL Express shipping. Best regards, Foie Gras Gourmet
J
Jürgen K.
Rating: 1 out of 5
following a purchase from 04/12/2025
I immediately complained via Paypal after opening the jar. The surface of the goose liver looked very unappetizing. I disposed of the contents. A photo was attached. I have not received a response to this day. Regards, Juergen Koops
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Response from Foie Gras Gourmet
Hello Jürgen, in case of product defects, we are of course happy to refund our customers the purchase price. However, this does not occur via PayPal, and no photos have been sent. We have already tried multiple times to contact you, but without success. We are still available to assist you if you need further support.
E
Ernst Michael D.
Rating: 1 out of 5
following a purchase from 30/11/2025
mold !
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Philip V.
Rating: 1 out of 5
following a purchase from 17/10/2025
I have never eaten such poorly tasting Foie Gras and I have eaten a lot of it. It tastes and smells like simple coarse liver sausage. Unfortunately, my friends could not give a better judgment either. Sorry.
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Response from Foie Gras Gourmet
Hello Philip, we are sorry that you did not like the foie gras from the brand Grolière. As compensation, we have sent you a replacement product from the brand Foie Gras Gourmet and hope that you like it better. Best regards
H
Henk A.
Rating: 1 out of 5
following a purchase from 10/10/2025
the order has been at the pickup point for a week without us having received any notification, also a product is leaking and another one is past the expiration date, we are not used to this, sorry
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Response from Foie Gras Gourmet
Hello Henk,

We are going to adjust our service for pickup points, because there are indeed problems with informing customers about the arrival of their packages.

Regarding the expired free item, we have refunded the full amount.

Best regards
G
gijsbert V.
Rating: 1 out of 5
following a purchase from 02/06/2025
Delivered to a different address than where I live. This was sent to a pick-up point 15km away from here.
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Response from Foie Gras Gourmet
Hello Gijsbert,

We have sent a new package to the correct pickup point, at no extra cost.

Best regards
K
Klaus Jürgen L.
Rating: 1 out of 5
following a purchase from 24/05/2025
The supplier GSL has only one delivery day, but did not provide a more specific time indication. One cannot stay home all day and wait. There are also personal appointments. In summary, the supplier was narrowly missed. There was no delivery card. He also did not leave the package with the neighbor or at the central reception, but took everything with him and possibly left it at the post office in Schwabing, which is far away. I drove there in the evening. Nobody knew anything. The newly scheduled delivery date with the post fell through. After a week and a half, the package was finally delivered. I hope that the goods, which of course are no longer refrigerated, are still good.
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Response from Foie Gras Gourmet
Hello Klaus, your delivery was made with FedEx Priority. You do not have to stay home all day; the delivery person usually comes a second time, or you can simply request a redelivery so that you do not have to pick up your package. You can also leave instructions to have the package delivered to a neighbor or caretaker. If you wish, we can also deliver with DHL. Unless I am mistaken, we have no support requests from you. Additionally, deliveries just before Christmas always take longer. The foie gras you ordered is canned and can be stored at room temperature for several years. They do not need to be refrigerated. Best regards, Duncan, Foie Gras Gourmet
V
veronique R.
Rating: 1 out of 5
following a purchase from 02/02/2025
the products are very good, but one glass was broken
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Response from Foie Gras Gourmet
Hello Veronique, after the first product was damaged, we have sent you a replacement product. Best regards
J
Jean-pierre A.
Rating: 1 out of 5
following a purchase from 23/12/2024
No, I am not at all satisfied. My parcel did not arrive as I had hoped. In addition Paypal "said that the refund of my order was made on December 31" but to date and after several checks, I still have not received my refund. voila, very bad experience for me.
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Response from Foie Gras Gourmet
Hello Jean-Pierre, there were indeed problems with US customs on your order, which can happen if customs officials are fussy or don't know the legislation well. In any case, we always replace or refund in the event of a problem with delivery. In your case, the PayPal refund has been processed, as we proved during our email exchanges. However, we are still waiting for you to reply to our last e-mail and remain at your disposal if you have not yet recovered the amount in question from your PayPal account. At your service
E
eugen Z.
Rating: 1 out of 5
following a purchase from 02/07/2024
Parcel has not arrived
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Response from Foie Gras Gourmet
Hello Eugen, it seems to me that your parcel has arrived safely. We have also added a free product for you. Yours sincerely
E
Eliane T.
Rating: 1 out of 5
following a purchase from 14/12/2023
There was mold on opening and a bad smell and color. We threw it away. Fortunately, there was a small jar of duck gift that we did like.
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Response from Foie Gras Gourmet
Hello Eliane, we have sent a new product to replace the defective one. I hope you enjoyed it
P
Peter R.
Rating: 1 out of 5
following a purchase from 21/11/2023
At the moment the parcel is stuck in customs. If nothing happens I'll ask for my money back.
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Response from Foie Gras Gourmet
Hello Peter, unfortunately we're not responsible for the vagaries of customs but, in any case, we do refund packages that couldn't be delivered, as promised on our site. We hope that your parcel will soon be unblocked, otherwise come back to us for a refund. Thank you for your patience, the Foie Gras Gourmet team
A
Acheteur vérifié
Rating: 1 out of 5
package not delivered on time. Impossible to check delivery as dhl does not accept a fixed number.
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Response from Foie Gras Gourmet
I'm sorry that DHL took an extra 1 working day to deliver the parcel. But I understand that you would have preferred to receive it on the agreed date. The period of intense cold in the North East of the United States has severely disrupted all DHL air traffic. My apologies again.
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