Customer reviews of Foie Gras Gourmet

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 290 published reviews
5 1 142 89% 4 102 8% 3 20 2% 2 13 1% 1 13 1%

Summary of reviews

Foie Gras Gourmet consistently delivers fast, reliable delivery with items arriving quickly and on time, often in well-packaged condition. Customers repeatedly highlight the quality of a wide range of products, noting excellent goose liver and duck liver offerings and delicious, other items that guests enjoy. The store also stands out for attentive service and clear ordering processes, with many mentions of helpful staff, careful packaging, and a smooth purchasing experience. Overall, the experience is characterized by prompt shipping, strong product quality, and dependable customer service.

Reviews 1, 2 and 4 stars

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A
Acheteur vérifié
Rating: 4 out of 5
The parcel arrived very quickly. The contents are not exactly as requested! I think it's a shame that Foie gras gourmet doesn't give any explanation! A terrine of duck foie gras is offered to me, as compensation I suppose!
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Response from Foie Gras Gourmet
Hello Gisèle, thank you for your message. We are going through complicated times with very low stocks of foie gras. We have chosen to send the boxes even if one of the products is out of stock. As we state on our website: "It is very rare, but always possible, and even more so in the days leading up to Christmas, for a foie gras to be out of stock. In this case, we take the liberty of replacing it with a foie gras from another brand. Don't worry, we'll do everything we can to make sure you're always happy with the exchange." Sorry if this has inconvenienced you a little, but we obviously make sure that the customer is always happy with the exchange with foies gras of equal quality (excellent) and slightly larger quantities. I'm sure you'll enjoy it. Happy holidays Pascal
A
Acheteur vérifié
Rating: 4 out of 5
I have not yet tasted the book products; my criticism is the delivery: phone call at 7 am and door knocked at 8 am! That's way too early! Happy holidays!
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Response from Foie Gras Gourmet
It's true that 8 o'clock in the morning is very early. I'm sorry for the early delivery. You must have been the first delivery of the day. At the end of the year, delivery drivers have a lot of parcels to deliver and they start early and finish late. Good tasting and happy New Year
A
Acheteur vérifié
Rating: 4 out of 5
all good
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G
geverifieerde koper
Rating: 4 out of 5
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C
compratore verificato
Rating: 4 out of 5
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G
geverifieerde koper
Rating: 4 out of 5
following a purchase from 17/11/2022
Some questions I don't get answers to
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Response from Foie Gras Gourmet
Hello Wil, normally I answer all questions within a few hours. I remain at your service for any question. Thanks again for your confidence.
C
compratore verificato
Rating: 4 out of 5
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V
verifizierter Käufer
Rating: 4 out of 5
Pate very very fine. Delivery complicated. DHL requires you to be home from 8 to 5. They can't give a more specific time. I don't have phone, only internet. DHL requires phone. Have you tried Postal Service Express? Yours sincerely Niels Hammer
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Response from Foie Gras Gourmet
Hi Niels, sorry for the difficulties with DHL, they usually send you a text message to give you a more accurate delivery time. I see that you enjoyed the foie gras very much. The delivery is a little less fast, but if you prefer, next time send me an email before you order and I will send you the Foie Gras by mail. kind regards Pascal
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