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R
Rating: 3 out of 5
Unencouraging packaging
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Customer reviews of Foie Gras Gourmet
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9,6
/10
Overall rating: 9,6 out of 10
Based on 1 290 published reviews
Summary of reviews
Foie Gras Gourmet consistently delivers fast, reliable delivery with items arriving quickly and on time, often in well-packaged condition. Customers repeatedly highlight the quality of a wide range of products, noting excellent goose liver and duck liver offerings and delicious, other items that guests enjoy. The store also stands out for attentive service and clear ordering processes, with many mentions of helpful staff, careful packaging, and a smooth purchasing experience. Overall, the experience is characterized by prompt shipping, strong product quality, and dependable customer service.
3 star reviews
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Rating: 3 out of 5
The taste did not convince me at all, bland, too little enjoyable. Too bad, I expected more, lived in France for a long time, so I know the taste very well. The smell and consistency were good, shelf life too.
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T
Rating: 3 out of 5
Unfortunately, the foie gras from the jar tastes very much like canned food and has been disposed of by us. The delivery was quick and straightforward.
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Response from Foie Gras Gourmet
Hello Thomas, we regret that you did not like the whole goose foie gras. Please let us know with your next order, and we will replace it for you free of charge with an equivalent product from the Grolière brand.
R
Rating: 3 out of 5
The taste of the goose foie gras disappointed a large number of guests. Including me! I thought we might have had duck foie gras last year, but I checked, according to the 2024 order we also had goose foie gras!! So it's very unfortunate that this year it was a "bad choice"!
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Response from Foie Gras Gourmet
Good day Rob, we have sent you a whole foie gras as a replacement for the block foie gras. We hope you liked it more. At your service
C
Rating: 3 out of 5
The foie gras was bland and disappointing
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Response from Foie Gras Gourmet
Hello Chantal, sorry that none of the products pleased you. The taste of goose foie gras is indeed less pronounced than that of duck foie gras. Perhaps try the semi-cooked duck if the canned one does not suit you. At your disposal
C
Rating: 3 out of 5
I had problems with the payment and the delivery was embarrassing.
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Response from Foie Gras Gourmet
Good morning Claudio, I am glad you appreciated the products. The delivery has indeed been reorganized, but the package was delivered in 3 days. I apologize for the payment issues, it can happen with PayPal. I wish you a very happy year.
M
Rating: 3 out of 5
Unfortunately, I received a jar that was not well sealed and therefore some of the contents have partially leaked out.
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Response from Foie Gras Gourmet
Good morning Marisa, the pot in question was a gift and we have replaced it for you. Best regards
F
Rating: 3 out of 5
The taste is different from what I am used to.
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R
Rating: 3 out of 5
it took to long
Response from Foie Gras Gourmet
Hi Robin, for the UK we ship with Colissimo to easily get through British customs, but it indeed takes a bit longer, sorry about that
D
Rating: 3 out of 5
Dry and sandy does not melt in the mouth. Taste ok but bad structure.
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E
Rating: 3 out of 5
Have not opened yet.
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E
Rating: 3 out of 5
Great product but the DHL courier is a disaster. They said they tried 2 times to deliver but they didn't and in the end I was forced to drive miles to be able to pick up the package!
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Response from Foie Gras Gourmet
I am sorry you had a bad experience with DHL, they are generally efficient but not always at Christmas time.
A
Rating: 3 out of 5
Relation qualité/prix excellente.
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Response from Foie Gras Gourmet
Thank you Andreas
V
Rating: 3 out of 5
quality was a disappointment
Response from Foie Gras Gourmet
Hi Philippine, we're sorry that you didn't like the products. Those are certified productions from small cooperatives in the South-West of France and there isn't much higher quality available on the market. We suggest looking into our Label Rouge products or maybe try other brands in our selection. We also added additional products with new flavours (Sauternes, Piment d'Espelette, Armagnac, Fleur de Sel) Sincerely yours
A
Rating: 3 out of 5
Sono esigente perchè lo faccio anch'io in casa con una vecchia ricetta di famiglia e francamente lo trovo più buono del vostro, che comunque non è male.
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V
Rating: 3 out of 5
First order was great Then I ordered again and your feedback was you are having trouble with dhl Still waiting
Response from Foie Gras Gourmet
thank you for your message. That is correct that there have been new issues with DHL. I had to change and to use USPS. The delivery is a little bit longer. Sorry for this. One of your items will be delivered very soon.
V
Rating: 3 out of 5
Delivery requested to front door. Actually delivered in the back of garage door.
Response from Foie Gras Gourmet
Sorry that the parcel wasn't delivered in the exact right place, we unfortunately don't have full control over the final delivery
A
Rating: 3 out of 5
I haven't received my parcel yet, even though it was promised for December 30th!
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Response from Foie Gras Gourmet
Hello, you're right, and I'm sorry about the DHL delay. It's not at the end of December that carriers achieve the shortest delivery times, and the period of intense cold in the North East of the United States has severely disrupted all DHL air traffic. My apologies again.
A
Rating: 3 out of 5
Very convenient service, but a bit expensive. However, I have yet to taste the products, and I hope I won't be disappointed.
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V
Rating: 3 out of 5
Det dom säljer är av bra kvalitet och det är bra leverans men jag har flera gånger åkt på en nit då dom erbjuder en gratis gåva vid köp av ett visst belopp som jag sällan fått då dom är väldigt petiga med rätt summa. Tex köp för 100 euro vilket jag då betalar 1050 Sek. dock har euron stigit till 10,80 utan min vetenskap vilket jag då blir 30 sek för kort och det gör att jag köper mer än vad jag egentligen är ute efter och känner mig då blåst på gåvan. Jag borde i detta fall ha koll först på valutakursen men vem fasen kollar upp det innan man gör ett spontan köp a beställ nu innan detta datum.
Response from Foie Gras Gourmet
Logistikföretaget respekterar fasta regler men kunde ha gjort en insats eftersom det är sant att det bara saknades några få euro för att vänta på en beställning på 100 euro och sedan få ett litet block som gåva som utlovat. Om du beställer igen, skicka mig ett e-postmeddelande före nästa beställning så ska jag se till att lägga till en foie gras som gåva. Ha en trevlig jul