France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
The ordered goods were not available and an alternative product was sent without comment. This was picked up again, but the total amount paid was not refunded. Just a hassle for me.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. There was indeed a reference error and we accidentally sent you the wrong skis for the trampoline. Unfortunately, we no longer had the skis you ordered in stock. We apologize for these circumstances. Our team reacted immediately and covered the return shipping costs. As soon as the goods arrive at our logistics center, you will be fully refunded. Best regards, your trampoline technology team.
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Irene W.
Rating: 5 out of 5
following a purchase from 27/03/2022
Delivery and quality of the product are excellent! Would gladly do it again 👍
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Brigitte T.
Rating: 5 out of 5
following a purchase from 24/03/2022
Everything was perfect
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Nicolas G.
Rating: 5 out of 5
following a purchase from 27/03/2022
very good
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Chrystèle B.
Rating: 5 out of 5
following a purchase from 29/03/2022
very good team listening.
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Karine G.
Rating: 5 out of 5
following a purchase from 27/03/2022
Very good products. Extra
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Danielle L.
Rating: 5 out of 5
following a purchase from 28/03/2022
perfect.. quality and deadline
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Eliane S.
Rating: 5 out of 5
following a purchase from 27/03/2022
We were able to buy a spare part that, thanks to your services' advice, fits perfectly, even though our trampoline model is old and does not come from France trampoline. My grandchildren thank you and so do I. Best regards.
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Richard R.
Rating: 5 out of 5
following a purchase from 26/03/2022
very satisfied
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Christel B.
Rating: 4 out of 5
following a purchase from 22/03/2022
We had bought the rod for the net separately and in reality, a piece is missing to make the connection all around the perimeter. After-sales purchases are still complicated to get everything perfect. Of the last 4 purchases, 2 were perfect including the last one, the net. Very good reception on the phone otherwise which facilitates the order
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Alexandre V.
Rating: 4 out of 5
following a purchase from 24/03/2022
fast and complete delivery. no surprises
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Corinne B.
Rating: 5 out of 5
following a purchase from 25/03/2022
Quick response to my question, correct order and delivery was very fast
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Manuela R.
Rating: 5 out of 5
following a purchase from 23/03/2022
Everything TOP 👍
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Jérôme V.
Rating: 5 out of 5
following a purchase from 23/03/2022
Quality trampoline, fast shipping.
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Louis R.
Rating: 5 out of 5
following a purchase from 24/03/2022
Perfect delivery
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Olivier F.
Rating: 5 out of 5
following a purchase from 23/03/2022
Order of the Boostup 360 trampoline to replace an old trampoline. Impeccable delivery and packaging. The trampoline is easy to assemble with the instructions (in 2 hours alone). The structure is very robust and the black finish is superb. The bounce is excellent and the protective pads are quite thick, both for an adult and for my children aged 9 and 7. A small plus, certainly due to the stability of the trampoline, it is very quiet. Only point to improve: the size of the zipper of the net which is too small. I recommend this trampoline.
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Denise L.
Rating: 5 out of 5
following a purchase from 25/03/2022
I am very satisfied I called France Trampoline to get information about the size of the pad The person who answered me was very pleasant very kind and gave me very good advice The order went well The delivery was very fast I am really very satisfied 👍👍
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Manuel D.
Rating: 4 out of 5
following a purchase from 24/03/2022
Satisfied
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Christophe G.
Rating: 4 out of 5
following a purchase from 25/03/2022
Very good service by phone but regarding the ordered net, I still can't find the door assembly (zip closure) very suitable. The bottom of the opening is 10cm too high and it would be much more practical to have a horizontal opening like for a tent.
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Monique V.
Rating: 5 out of 5
following a purchase from 24/03/2022
Very satisfied with my order.
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David C.
Rating: 5 out of 5
following a purchase from 24/03/2022
a quality service and fast delivery
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Sophie G.
Rating: 5 out of 5
following a purchase from 25/03/2022
Serious and responsive company
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Roldan A.
Rating: 5 out of 5
following a purchase from 25/03/2022
Perfect! Bring and store it safely. Thank you
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Frederic P.
Rating: 5 out of 5
following a purchase from 05/03/2022
Material compatible with my 10-year-old trampoline
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Isabelle G.
Rating: 5 out of 5
following a purchase from 22/03/2022
Satisfactory
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Marie-rose G.
Rating: 5 out of 5
following a purchase from 23/03/2022
Very good welcome. Effective response and help with the order. Thank you
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Patrick P.
Rating: 4 out of 5
following a purchase from 17/03/2022
One star less for delivery: Wrong order sent on your part then delivery service below everything.
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Patrice P.
Rating: 4 out of 5
following a purchase from 20/03/2022
Compliant with the order and delivery time as well. Too bad that all the spare parts of a trampoline we are replacing are more expensive than a new trampoline.
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Honorine P.
Rating: 5 out of 5
following a purchase from 23/03/2022
Fast and efficient customer service as the package was received with the original box of the damaged zip line. Zip line price a bit high
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Benjamin K.
Rating: 5 out of 5
following a purchase from 23/03/2022
Significantly more valuable than expected, especially the steel cable and the trolley. I would recommend it to friends and buy it again anytime. We took the XXL version, even though we only have about 40m of track, better to have a few meters in reserve in case the track moves.
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Vanessa G.
Rating: 5 out of 5
following a purchase from 22/03/2022
Very good product, quality materials and solid design, nothing to compare with the products found in large sports stores or online at unbeatable prices but with a quality and safety that leaves much to be desired. Assembling the trampoline is a bit long but it's worth it! I do not regret it, and if I had to do it again I would buy again with my eyes closed from France Trampoline!
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Daniela W.
Rating: 1 out of 5
following a purchase from 22/03/2022
I would not order there a second time! Wrong advice! Poor customer service! I consulted the company by phone because I was unsure about the size of the hammock for the climbing dome. I then ordered the recommended size... unfortunately it was (as almost expected) too large, so it always touches the ground! After contacting customer service, I was told that I could place a new order and return the wrong one - all with high shipping costs at my expense. No apology or goodwill for the company's wrong advice. NEVER AGAIN!
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Response from France Trampoline
Dear customer, thank you for your feedback. We are sorry to hear that we could not meet your expectations and apologize for these circumstances. Since you ordered your climbing dome from another manufacturer, we informed you by phone that we unfortunately cannot guarantee the compatibility of the hammock. Regarding the return shipping costs, these are at the customer's expense according to our general terms. Best regards, your trampoline technology team.
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Catherine C.
Rating: 5 out of 5
following a purchase from 22/03/2022
Following an incident with the trampoline due to a gust of wind, I was very satisfied with my phone interaction with customer service, very pleasant and efficient. Fast delivery Thank you
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Christine B.
Rating: 5 out of 5
following a purchase from 24/03/2022
Efficiency, speed.
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Nathalie P.
Rating: 4 out of 5
following a purchase from 23/03/2022
Very good
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Jean-paul L.
Rating: 5 out of 5
following a purchase from 20/03/2022
Quick order of spare parts; fast delivery; well-wrapped material
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Myléna C.
Rating: 5 out of 5
following a purchase from 22/03/2022
Very satisfactory products, fast delivery and easy assembly
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Dominique S.
Rating: 5 out of 5
following a purchase from 21/03/2022
Perfect products and very nice quality.
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Céline C.
Rating: 5 out of 5
following a purchase from 20/03/2022
Item received quickly. Very good product, very detailed instructions.
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Pascale B.
Rating: 5 out of 5
following a purchase from 21/03/2022
Perfect
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