Customer reviews of France Trampoline

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Céline C.

Rating: 5 out of 5

Published on 20/02/2022 à 19h26 following a purchase from 07/01/2022

Super product, super support as usual at France trampoline...

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Fabien D.

Rating: 5 out of 5

Published on 20/02/2022 à 15h17 following a purchase from 07/01/2022

Very good quality protective tarp that doesn't move despite strong winds. Very fast receipt of the package.

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Antoine W.

Rating: 5 out of 5

Published on 18/02/2022 à 16h25 following a purchase from 05/01/2022

Great choice of products, no problem during online shopping, we even received the order early. The quality is there, the parts and assembly are very sturdy, no safety issues.

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Patrick B.

Rating: 5 out of 5

Published on 15/02/2022 à 13h46 following a purchase from 03/01/2022

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Céline H.

Rating: 3 out of 5

Published on 14/02/2022 à 17h36 following a purchase from 13/12/2021

Very good product, but a lack of precision in the assembly instructions, a numbering of the parts would be welcome,

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Raphaël W.

Rating: 5 out of 5

Published on 14/02/2022 à 15h39 following a purchase from 04/01/2022

Serious site, reliable items and fast shipping.

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Leticia C.

Rating: 5 out of 5

Published on 14/02/2022 à 15h30 following a purchase from 29/11/2021

Very good, as always. I had bought here a long time ago. I needed a spare part, and everything was great.

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Christophe C.

Rating: 5 out of 5

Published on 14/02/2022 à 09h23 following a purchase from 11/11/2021

Impeccable.

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Kevin L.

Rating: 5 out of 5

Published on 13/02/2022 à 22h23 following a purchase from 06/12/2021

Very good quality trampoline, very easy to assemble, I recommend +++

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Franck M.

Rating: 3 out of 5

Published on 13/02/2022 à 17h28 following a purchase from 11/11/2021

Quality products but, despite a relatively early order, the gifts did not arrive for Christmas.. Main gift for the children, we were therefore forced to buy additional gifts so they had something under the tree... Big disappointment therefore.

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Response from France Trampoline Published on 15/11/2021

Hello, thank you for your feedback. The products in stock were shipped immediately (ladder and slackline) and were received before Christmas. We indeed had a restocking delay regarding the basketball hoop for the trampoline. We apologize for these circumstances and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team.

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Evelyne M.

Rating: 5 out of 5

Published on 13/02/2022 à 16h41 following a purchase from 05/12/2021

Fast delivery. Everything went well. Very nice delivery person. He helped unload the package and carry it to the house because it was heavy and bulky.

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Nat S.

Rating: 5 out of 5

Published on 13/02/2022 à 14h55 following a purchase from 24/11/2021

Excellent quality trampoline, small downside for assembly as I am not very handy, even though there is a manual, sometimes you have to guess and think hard!!! But with patience, you can do it and you can contact the technical service at any time and they helped me right away 👍 I highly recommend!

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Thérèse M.

Rating: 5 out of 5

Published on 13/02/2022 à 12h31 following a purchase from 28/11/2021

The delivery, the product, I was totally satisfied.

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Christian G.

Rating: 5 out of 5

Published on 13/02/2022 à 12h23 following a purchase from 08/12/2021

Good service.

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Pierre-marie C.

Rating: 4 out of 5

Published on 13/02/2022 à 11h15 following a purchase from 22/11/2021

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Lelia P.

Rating: 5 out of 5

Published on 13/02/2022 à 11h14 following a purchase from 10/12/2021

Quality product. Fast delivery.

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Yoann L.

Rating: 5 out of 5

Published on 12/02/2022 à 19h32 following a purchase from 31/12/2021

Very good product and the children are happy, Thank you.

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Gaelle G.

Rating: 5 out of 5

Published on 12/02/2022 à 13h51 following a purchase from 02/01/2022

Very good product, delivered on time.

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Alain S.

Rating: 5 out of 5

Published on 09/02/2022 à 21h47 following a purchase from 29/12/2021

The service was that of a quality professional.

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Asunción B.

Rating: 4 out of 5

Published on 09/02/2022 à 15h55 following a purchase from 12/12/2021

I am satisfied with the purchase. A quality product

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Christelle K.

Rating: 5 out of 5

Published on 09/02/2022 à 11h20 following a purchase from 27/11/2021

Item delivered on time, conforms to the description. Everything seems to be of very good quality. Very good tutorials for assembly. Only small complaint: in the assembly video, it looks super easy, it's a woman who performs the actions effortlessly, whereas in reality, even the strongest man in the family had difficulty inserting the tubes into the clamps... and we had to use a hammer and a wooden board to push them all the way in.

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Karima E.

Rating: 3 out of 5

Published on 09/02/2022 à 10h51 following a purchase from 16/04/2021

Very good product, of good quality! But delivery time too long, and often postponed..... Last item received in January 2022, order placed in April 2021!!!!!......

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Response from France Trampoline Published on 18/04/2021

Hello, thank you for your feedback. We indeed sent the accessories in three shipments, at our expense, due to the restocking delay. We apologize for these circumstances and do our best to indicate the most accurate restocking dates to our customers. Best regards, the France Trampoline team.

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Alexandre D.

Rating: 5 out of 5

Published on 08/02/2022 à 15h28 following a purchase from 28/12/2021

Good product that delights our children, only downside is the delivery box damaged on a completely exploded pallet.

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Aurélie P.

Rating: 5 out of 5

Published on 07/02/2022 à 21h48 following a purchase from 14/12/2021

Perfect and fast delivery!

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Caroline S.

Rating: 1 out of 5

Published on 07/02/2022 à 20h39 following a purchase from 03/11/2021

Quality of service is terrible. Exclusive France Trampoline product, ordered on 03/11/21, shipped on 28/12/21!! Shameful for a manufacturer’s products and at *** on top of that. No commercial gesture, no apology... I do not recommend.

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Response from France Trampoline Published on 03/11/2021

Hello, thank you for your feedback. When you ordered on 03/11, the restocking date for the cover was 03/12, as indicated on the product sheet. We sent you an email on 16/12 to inform you of an additional delivery delay. The product was finally shipped on 28/12. We apologize for these circumstances and do our best to inform our customers of the most accurate restocking dates possible. Since the cover was purchased with a 20% promo code, we unfortunately cannot make any additional commercial gesture. Best regards, the France Trampoline team.

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Stéphanie T.

Rating: 4 out of 5

Published on 07/02/2022 à 12h26 following a purchase from 19/12/2021

The plastic hooks to hold the safety net are not sturdy enough: 2 broke while putting up the net. These are the same plastic hooks for the protective mat covering the springs. We have 4 broken just after the first season of use. We bought from France Trampoline for the quality and spent the financial means for that, so of course, we are disappointed with this part of the product. We will therefore contact France Trampoline's customer service for a commercial gesture (free supply of hooks).

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Don Jerome S.

Rating: 5 out of 5

Published on 05/02/2022 à 22h54 following a purchase from 07/12/2021

Product conforms to the order, careful packaging, and fast shipping.

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Roxane F.

Rating: 5 out of 5

Published on 02/02/2022 à 15h29 following a purchase from 19/11/2021

Very good quality trampoline but unfortunately the cover is torn.

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Julien B.

Rating: 4 out of 5

Published on 01/02/2022 à 22h41 following a purchase from 02/12/2021

The ninja course is good, but the ropes (part of the elements) are hard to grasp. First installation not easy. Better to be two.

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Nolween R.

Rating: 5 out of 5

Published on 01/02/2022 à 21h48 following a purchase from 18/12/2021

Very good experience with customer service. After a mix-up with the order, they were very efficient in correcting the mistake, good communication, providing regular updates on the follow-up and even made a commercial gesture in the end. Among the best customer service experiences I've had.

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Jeremie P.

Rating: 5 out of 5

Published on 01/02/2022 à 14h57 following a purchase from 17/12/2021

Clear

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Jean-louis J.

Rating: 4 out of 5

Published on 01/02/2022 à 10h42 following a purchase from 18/12/2021

Hello, online purchase OK, FT contact OK. For the product (a replacement jumping mat, this one is waiting for Spring to be assembled, so no review for now) For complete trampolines, given the sums involved, one might regret that there are no demonstration spaces (at the regional level for example). I wanted to acquire a large rectangular trampoline, but in the absence of product visualization and given the investment, I did not take the plunge! Another idea I had submitted at the time: With the agreement of customers who have already purchased a trampoline from you, having contact details to possibly see the products in place. Best regards

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Jean-charles C.

Rating: 5 out of 5

Published on 01/02/2022 à 10h38 following a purchase from 18/12/2021

Careful and fast shipping. Quality product.

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Jean-pierre G.

Rating: 3 out of 5

Published on 31/01/2022 à 21h42 following a purchase from 18/12/2021

Average rating due to delivery issues: contrary to what was announced during the order, the delivery person did not contact to set a delivery day. He showed up at the delivery location without notice and we had to improvise a delivery at a kind neighbor given the weight and bulk of the package

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Response from France Trampoline Published on 18/12/2021

Hello, thank you for your feedback. We apologize for the delay and these circumstances. We will escalate this information to the carrier and ensure that it does not happen again. Best regards, the France Trampoline team

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Top B.

Rating: 5 out of 5

Published on 31/01/2022 à 20h25 following a purchase from 18/12/2021

The parts I ordered for my trampoline are ideal and were delivered in record time

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Sebastien C.

Rating: 5 out of 5

Published on 31/01/2022 à 10h57 following a purchase from 21/12/2021

Fast shipping and compliant with the description. Very good!

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Zeynep O.

Rating: 4 out of 5

Published on 30/01/2022 à 21h13 following a purchase from 17/12/2021

A bit expensive.. but it fits very well with my topflex brand trampoline which no longer manufactures the product

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Samuel H.

Rating: 5 out of 5

Published on 30/01/2022 à 15h29 following a purchase from 21/12/2021

Very fast delivery despite the very large orders before Christmas. Accommodating and responsive. Nothing to complain about, I recommend.

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Paloma T.

Rating: 5 out of 5

Published on 30/01/2022 à 15h26 following a purchase from 19/12/2021

It has very good quality, the assembly was easy and they liked it a lot

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Adriano Z.

Rating: 5 out of 5

Published on 30/01/2022 à 11h42 following a purchase from 20/12/2021

Great quality and attention.

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