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A
Rating: 4 out of 5
No problem with the order. The product meets our expectations.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 174 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersS
Rating: 1 out of 5
I placed an order in early May. My package was lost by the carrier. To date, 1.5 months later, I have neither received my item nor been compensated!
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Response from France Trampoline
Hello and thank you for your comment. I understand your dissatisfaction, unfortunately, when a package is declared as delivered, we are obliged to follow a process with the carrier and open a dispute so that they can conduct searches. Please believe that we have followed up with the carrier several times on this matter, but it takes time. Do not hesitate to contact customer service for more information. Have a nice day, the France Trampoline team.
L
Rating: 5 out of 5
On time, as promised and in total compliance with the ordered product.
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H
Rating: 5 out of 5
Everything went perfectly. Easily and quickly. I recommend.
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F
Rating: 5 out of 5
Very good product. An installation manual would have been welcome.
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A
Rating: 5 out of 5
Great. The kids love it.
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S
Rating: 5 out of 5
Super reliable, great customer contact, trampoline meets expectations.
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C
Rating: 4 out of 5
Product conforms!
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D
Rating: 5 out of 5
Very good product
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O
Rating: 5 out of 5
Good value for money
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F
Rating: 5 out of 5
Very satisfied
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J
Rating: 3 out of 5
It went well
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Response from France Trampoline
Hello and thank you for your comment. We are glad you are satisfied! Enjoy your Ninja accessories. Have a nice day, the France Trampoline team.
H
Rating: 5 out of 5
The products are of good quality. The explanations on the website are clear and help a lot in placing the order (measuring the dimensions of the mat for example).
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J
Rating: 4 out of 5
Quality material. Only downside: Difficult assembly: improvements needed as it makes the structure hard to disassemble for winter storage.
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S
Rating: 5 out of 5
Perfect, from delivery to reception, products of very good quality
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M
Rating: 5 out of 5
Provider is great as usual
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J
Rating: 5 out of 5
Perfect
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F
Rating: 2 out of 5
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
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Response from France Trampoline
Hello and thank you for your comment. We are sorry that everything did not go as planned. Indeed, there was a communication problem internally and stock shortages. We should have informed you as soon as the cover was available again. Customer service has taken over your case and has called you about it. We apologize again and wish you an excellent day, the France Trampoline team.
A
Rating: 5 out of 5
Order for spare parts was very simple, ultra-fast shipping. Very satisfied.
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J
Rating: 5 out of 5
Fast and great customer service!
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J
Rating: 5 out of 5
Very satisfied, professional and responsive
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W
Rating: 5 out of 5
Super product that meets my expectations
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P
Rating: 5 out of 5
Nothing to report, very good
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C
Rating: 5 out of 5
If there were markers for placing the first springs and for the safety net ....
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N
Rating: 5 out of 5
Product of very good quality, received within the allotted time.
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C
Rating: 5 out of 5
Very good goods (quality, function, assembly). Shipping (from France) went smoothly!
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F
Rating: 5 out of 5
Easy to order, honored within the indicated deadlines. Product gives a good impression of quality, even if 3 or 4 plastic hooks (at the end of the elastics) are already broken... I reorder.
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P
Rating: 1 out of 5
Not possible to evaluate at this time, I am 2 months waiting to receive my order. I only received a minor part, the main item is still not delivered
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Response from France Trampoline
Hello and thank you for your comment. Upon opening your order, I see that the product (a anchoring kit for trampoline) has indeed been shipped and delivered to you. If you are referring to your order 164972, we apologize for the delivery delay. I see that the order was partially sent on 16/06, the additional bungee cords are missing. However, the protective cushion is provided with bungee cords, so you can use your trampoline without waiting. We wish you many hours of bouncing :) Have a great day, the France Trampoline team.
N
Rating: 5 out of 5
Very happy with the ninja course I bought. The children are also very happy. A bit expensive, but the quality is definitely there. No regrets, you get your money's worth.
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D
Rating: 5 out of 5
Good handling after initial difficulties, as the goods were not in stock. Top quality!
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Z
Rating: 3 out of 5
Website is mediocre, many items out of stock! Great trampoline but the delivery was pathetic! I waited 17 days for an order that was supposed to be delivered in 5 days.
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Response from France Trampoline
Hello and thank you for your comment. We apologize for the delivery delay, we will escalate your dissatisfaction to the carrier for improvement. Have a nice day, the France Trampoline team.
F
Rating: 5 out of 5
Material quality is TOP and deadlines respected
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O
Rating: 5 out of 5
A shock trampoline! My 15-year-old son, quite tall and sturdy, does flips in it without anything moving. However, expect a long assembly time. Those who want something solid must be prepared to spend time (and money). No regrets at all.
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J
Rating: 5 out of 5
Good
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D
Rating: 5 out of 5
Nothing to report. Very satisfied
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R
Rating: 5 out of 5
The provider is very good
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L
Rating: 4 out of 5
Good service. Some difficulties in assembly.
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F
Rating: 5 out of 5
Very good product. The only downside is the wait for the product due to restocking.
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S
Rating: 5 out of 5
Very good telephone reception and quick, clear information provided. Good order tracking by email. Very efficient customer service and attentive. Products received are of very good quality and easy to install. Children and parents delighted!
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M
Rating: 3 out of 5
Shipping costs more than the ordered item. *** euros for a part worth 25 €. And on top of that, the delivery leaves much to be desired, delay, dropped off carelessly in front of our house, without warning. I am really disappointed.
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Response from France Trampoline
Hello and thank you for your comment. The W leg you ordered is an oversized item for carriers, which incurs additional costs. Furthermore, we are sorry that the delivery did not go smoothly. We will pass the information to the carrier for improvement. Have a nice day, the France Trampoline team.