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M
Rating: 5 out of 5
Good quality, easy to assemble, impeccable delivery
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersK
Rating: 5 out of 5
Effective and quality! Finally a customer service that can be reached, which provides good information. Order placed and delivered immediately! Thank you
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A
Rating: 2 out of 5
bad choice of net
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Response from France Trampoline
Hello Madam, If you made a mistake on the model of the net you can always request a return of it. Do not hesitate to call us if you need advice! Best regards,
Y
Rating: 5 out of 5
Complies with the description. NOT YET INSTALLED, BUT UNPACKED...
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A
Rating: 5 out of 5
Very good, fast delivery, quality product but complex assembly.
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J
Rating: 4 out of 5
Thank you for your commercial gesture, as changing the net + protective mat remained very expensive compared to a new trampoline.
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A
Rating: 5 out of 5
Nothing to report
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P
Rating: 5 out of 5
Completely satisfied
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Y
Rating: 5 out of 5
Purchase of spare parts, fast delivery on time, product compliant
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D
Rating: 4 out of 5
Satisfied
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E
Rating: 5 out of 5
Quality items corresponding to the order, delivery within the indicated deadlines
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I
Rating: 5 out of 5
Nothing to report. Product arrived very quickly. Great
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C
Rating: 5 out of 5
Material easy to find. Material received quickly. Perceived quality excellent. Perfect.
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M
Rating: 1 out of 5
The package was left in front of the door by the carrier with the package re-taped by the carrier. The seller must resend the package to me, after a complaint, I have not heard back despite several follow-ups.
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Response from France Trampoline
Hello, Thank you for your message. We are sorry for the problem encountered and for the response times from the carrier. A return has indeed been made to this day! Best regards,
S
Rating: 5 out of 5
Delivery time respected. Perfectly packaged. Clear assembly instructions (2 hours for 2 adults). Very good quality. I recommend this product...
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P
Rating: 5 out of 5
Yes, an assembly manual would be: besides, I haven't assembled the material yet... and I would like you to send me one. Thank you very much
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M
Rating: 5 out of 5
Perfect delivery, material in very good condition. The assembly went well, we took our time! It's better to have two people. My grandchildren are delighted!
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S
Rating: 5 out of 5
Very good trampoline. Complies with the description
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S
Rating: 5 out of 5
very practical site, the ordered product is perfect, in accordance with my expectations and the configuration of my trampoline purchased a few years ago in a large sports store. Fast delivery to my home.
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C
Rating: 5 out of 5
Very good quality.
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O
Rating: 5 out of 5
Fast delivery, informed advice before purchase.
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E
Rating: 1 out of 5
The manual is really not very clear and the legs are very complicated to assemble... I haven't even finished the assembly yet... a bit disappointed. ***
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Response from France Trampoline
Hello, We are sorry that you encountered difficulties assembling the Mirage trampoline. Please feel free to call us or send us an email if you need help. Best regards,
M
Rating: 4 out of 5
Great item, however there were closer relay points for delivery than what was proposed! Best regards.
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S
Rating: 1 out of 5
The bars of the monkey bars and top den are far weaker than the bars of the main de we have. Our child who is only 30kg was afraid using the monkey bars as they bowed when he used them and the way the canvas at the bottom of the top ten dips down a lot and the bars bend which made him feel unsafe. We were disappointed because the main structure was very solid. We were so disappointed we did not attach the ladder, my husband who is a metal worker wishes to strengthen the ladder before trusting it with our child
F
Rating: 5 out of 5
FAST, GOOD ADVICE BY PHONE, GOOD PRICE, GOOD QUALITY, TOP TOP
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C
Rating: 5 out of 5
Delivery conforms to the order. Package received very quickly. The net was replaced very easily.
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M
Rating: 5 out of 5
Nothing to report.
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C
Rating: 5 out of 5
Very very good.
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S
Rating: 5 out of 5
It was delivered quickly. The setup works flawlessly and the kids are very happy
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P
Rating: 5 out of 5
Perfect service, good follow-up, it allowed us to repair our old trampoline, purchased over 10 years ago.
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T
Rating: 1 out of 5
After-sales service of no use, incorrect item description and cumbersome solution... My next purchase will be at another store.
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Response from France Trampoline
Hello, We are sorry to hear that you were not satisfied with your experience. It seems that our explanations regarding the installation of the protective skirt were not well understood, and we regret that. We want to reassure you: this is a product we sell every year, and we generally do not have feedback indicating a particular difficulty in installing it. Our team remains available if you need more detailed assistance.
J
Rating: 4 out of 5
The material is very appealing to children, just missing a net at the top.
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E
Rating: 5 out of 5
Very good contact with customer service. Nice commercial discount and rather fast delivery. Everything was as expected.
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C
Rating: 5 out of 5
After-sales service absolutely perfect. Help in selecting the right spare parts, checking and correcting my order.
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A
Rating: 4 out of 5
Perfect commercial contact but the renewed product has a less beautiful finish than the initial product.
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J
Rating: 5 out of 5
Very clear and precise site.
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M
Rating: 5 out of 5
Product conforms to the description, sturdy. Fast delivery and well notified. I am very satisfied with my purchase!
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P
Rating: 4 out of 5
Everything went perfectly and the product meets expectations.
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B
Rating: 2 out of 5
Delivery via Mondial Relay with a bounce because the allotted time was too short. I had to pay for delivery again, and I don't find that great.
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Response from France Trampoline
Hello, We apologize for this inconvenience, but the 8-day deadline at the relay point is a rule set by Mondial Relay and applies to all packages, regardless of the brand. Unfortunately, we have no control over this duration. We advise you to closely monitor the delivery tracking for future orders to avoid this kind of situation. Best regards,
N
Rating: 5 out of 5
Easy order, very fast delivery. Assembly rather easy with a clear manual. Very nice product quality.
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